Spark Driver
Reviews and Complaints

Plain and simple the worst app for delivery, terrible customer service and even worse pay. Keep in mind they will find so many excuses not pay you for work they tell you to do it’s insane. Wait time pay maybe if that app works, pay for returning orders, perhaps if they don’t decide to cancel the order while in route back to the store so you get paid nothing for the original trip or the return pay. Holiday pay and bonuses even bigger joke, they will be so behind you’ll get one order done every few hours if that. Oh and enjoy the rating from their system for late orders that they’ve given you after their late and customer ratings based off the late delivery that was never updated.

As to the developer response, what a joke basically you can call or write in to the same people that lied time and time again having me deliver orders for free under the guise they would get you paid and claim your paid for wait time. You will never even get a response to an escalated ticket, automated or otherwise from these people. Independent contractors here are just just trash to be discarded.

According to official records, slavery in USA was officially abolished in 1865, but Spark sees all of its drivers as slaves. But how does it work?

Their algorithm is based on using you as a slave. They watch over the tips you earn. If the tips you will get that day are more, Spark will pay you less. Although customers have paid tip, Spark cancels it. It does not give the right of your labor, but also directly steals your earnings.

The software team of the app is a complete fiasco. They think they are constantly improving the application, but with each update they break another feature. They use you as a test board. Besides being a slave for them, you also become a test tool for the mobile application they could not develop.

Even if you take long rides, they do not pay your right, the effort fee they pay constantly changes and the DDI becomes rich over you. Even if they want to compete with Amazon with the Walmart + feature, I don't think they will succeed because they are very amateurs.

It's simple, check out the AppStore reviews of other driver apps. Their rating ranges from 4.8 to 5 out of tens of thousands of reviews. The Spark Drive app is so bad that it literally lays on the floor.

All drivers on the market are trying this app, and the first week they run away and are now driving. If you have a mind, stay away from this app, Walmart and DDI.

I have the same problems as everyone else who’s complained and I’m actually glad to read them because I was pretty bent out of shape over some of the things . I started last year and was one of the first drivers for one of the Walmart’s before switching zones . They need to charge accordingly, gas prices are high at times and whenever there is a bonus program the base rate is way too low , probably to offset the bonuses . Also Some of us live in Hot climates , which makes it extra tough carrying several 24 packs of water up three flights of stairs you really don’t want to do it for $7 lol . Now when there is no bonus program and the rate goes up to $20 I will tough it out . I also feel that the DOTCOM orders should be more $ ,seems like a waste to just deliver one or two items to people , the orders are batched you can get 3 to 10 orders . Driving sometimes 30 miles. Also I don’t like the order of finishing a delivery , I think we should take the pic first then be able to call and text them , then once we get an answer we can complete order . After you take the pic you can’t call them or text them and taking a pic after they answer is awkward and silly . One last thing , I feel like if a customer requests a time line and we meet that time line we should be able to leave it at the door take a pic and go , as long as we sent them a message . Taking orders back is just ridiculous at times especially big orders . Things have just changed , its just not the job it portrayed to be in the beginning .

The app does not work the way they say it should! They just did an update to add features to an app the didn't work efficiently in the first place. The “spark now” feature is supposed to allow you the opportunity for offers outside of your normal availability window. However, it doesn’t work that way! You still have to be set to available to receive offers. To test my theory I have been unavailable with my spark now turned on for the last three days in a row in the afternoon, and not one offer has come in. Prior to the app update there were lots of evening deliveries that would go to the FCFS and often go up in price because no one would take the offers. So to not get an offer in the evening is rare! Today I had my availability on and received a normal curbside offer. Then turned my availability off and did not receive another offer. Turned my availability back on and receive an offer within 10-15 minutes of it being on. Turned it back off and have not received an offer since (it has been hours now)!
When I reach out to driver support, they say “no offers is the sign of low volume for orders”. Ok fine, but for days in a row when I know this area and the order habits fairly well by now! Not buying it! I also know they are still on loading more new drivers and offers are going to door dash (as I have received offers on door dash for grocery delivery). So low order volume means hire on more drivers? This use to be good money and a lot of fun, but it is turning into a nightmare with every update or addition they do!

First of all towards spark, since last year, one day there was a confusion in a Walmart called american fork in utah they gave me linked markets I delivered them and it was a problem since they wanted me to return on the spot and I was making another delivery , they closed my account since in the American fork Walmart store they said that I was the one with the mistake when they are the ones that put the market in my trunk, they suspended my account until today I never knew why it was closed very bad management with The drivers are strict with many things but after a while they no longer give you races to do, the truth is I was very disappointed they never said anything about my account and I know that it was at Walmart that they blocked me simply because the person with the one who speaks is very unfair/ PRIMERO que nada hacia spark , desde el año pasado, un dia hubo una confusión en un Walmart que se llama american fork en utah me dieron mercados ligados los entregue y fue un problema ya que querian que me devolviera en el acto y estaba haciendo otro delivery, me cerraron la cuenta ya que en la tienda Walmart de american fork dijeron que fui yo la de la equivocacion cuando ello son los que colocan el mercado en mi maletera, me suspedieron la cuenta hasta hoy nunca supe porque razon fue cerrada muy mala gestion con el driver son estrictos con muchas cosas pero despues de un tiempo ya no te dan carreras para hacer, la verdad quede muy decepcionada jamas dijeron nada de mi cuenta y se que fue en Walmart que me bloquearon simplemente porq no le cai bien a la persona con la que hable es muy injusto