Spark Driver
Reviews and Complaints

Aug. 3, 2023 Chesapeake sq ring rd walmart Virginia. 11pm-1pm. Order should be pick up at 11:45pm waited for 30mins and another 45mins just to pick up the order. Talked to Walmart associate explaining to him that I have waited for almost 2hrs already then came back to saw him giving orders to another spark drivers. I got my alarm clock set just to know how much time I have waited! I don’t see any clearer reason why than intentional. They need to review those cameras around them at parking spot spark drivers deserve to work in an environment where fairness is given. Poor service and unprofessional associates! No accountability and doesn’t give an F! Especially to sparks drivers! Ending cancel the order without talking to chat support! I had another order and waited anothe 45 mins the associate says its not on the system but on my app says ready!

Customer service is the worst I have ever experienced. Filed complaints with corporate office they had a manager from local Walmart call and say they are aware of the pickup crew wasting time on the clock, not bringing orders out on time, forcing drivers to cancel orders after waiting for a hour or more then when the order is canceled they only compensate $2. They send out orders for ASAP and when you check in the order is in a getting ready status and then you call to get a status and order has not even started being picked. It's 100 degrees outside and entirely to hot to be waiting on orders that are not ready and ultimately have to be cancelled. It is a waste of the drivers and customers time, gas and money seeing as $2 won't even get a gallon of gas. They are continuously lowering the delivery trips rate. They close out tickets unresolved. The metrics is a joke because unless you wait the 30mins for a order before cancelling due to a store associate telling you the order is 2hrs behind the system penalizes the driver. Corporate DOES NOT take accountability, the store and management DO NOT take accountability, Spark DOES NOT take accountability.

I just started Spark delivery today July 25th 2023. I delivered my first orders this morning no problem. This afternoon I took 2 more orders. I waited outside after checking in my numbered parking area for the pickup order that I accepted. I sat there for an hour both times only for the order to be cancelled both times. This is ridiculous that they hire drivers to drive to the store, check in the app that you arrived and are waiting outside for the order that says it's ready only to sit and wait for an hour then tell you the order is cancellled. I should be paid for the time and gas I use to drive up there and sit for an hour only to have the order cancelled in the app. This is the most ridiculous delivery service I've ever seen. I'm not sure if this is just my area but something needs to be done. Walmart is a multi billion dollar company and they can't do any better than this? The workers who bring the orders out should be bringing them out in the order someone checks in. I saw people who arrived after me, leave before I did while I'm still waiting on the order to deliver to the customer. Absolutely ridiculous 🙄 If you're a customer you should be aware it's not always the delivery drivers fault. Walmart needs to get it together if they're gonna continue delivery service for their customers.

Completed an incentive for 35 dollars. They swear I was paid. I have my bank records to indicate otherwise. It's been almost a month with no resolution. Called earlier 5/25/23 and someone closed my ticket. I earned this money and yet they refuse to pay it out. I guess it's time to contact my lawyer and get something done. None of their customer support people speak legible English. I want my money!

Drivers are sent to pick up items at Walmart is out of stock on and we don't get paid more than $2.50 for an hour's worth of work. Other times we pick up the delivery and we go there and we can't find it and Sparks customer service tells us to take it back and we'll be paid we never get paid for returning the merchandise. We will go to a Walmart in the power will be out so the manager will ask us to wait so that they won't get behind on their orders and we call the company after about an hour to let them know why we haven't picked up the order in the Sparks customer service person cancels the order and only pays us $2.54

On june 25,2023 my account was deactivated for false information from a customer however I called june 26,2023 and spoke to spark delivery customer support they told me to file an appeal I done that, I have called every single day these people have no clue what they are doing.. One agent told me it take 7 to 20 business days to hear from the appeals department then another agent told me it takes 2 weeks.. It has been 15 business days and I still have not received an email or sms from spark appeals to get my account reactivated.. That are bad for business and unprofessional.. I would appreciate it if someone could help me get my account reactivated.

I ordered something from Walmart and I know the delivery driver personally and she don't like me so she accepted my order then didn't even try to deliver it I called Walmart cs and nothing has been done she didn't have to accept my order but she did just to be ugly and mean about I want her terminated she is unprofessional and should never be able to deliver anything again

My name is megan boyce my email is [protected]@gmail.com your driver whos nMe is Christopher Miller didn't deliver my Walmart order on 7/1/23 it shows delivered at 9:16pm and was over 500 dollars from Fairmont wv Walmart my online order shis delivered we have cameras all around or home that shiw no order has been dropped off I have also contacted Walmart customer service and local law enforcement

I have been working with Spark for more than 1 year. I have maintained good metrics most of the time and I have made more than 1100 trips. Spark has been all this time my full time job. In general I think it is the best application currently that allows you to earn a decent income. Until you are deactivated for non sense or non specific reasons such as your personal information is not yours like you are not you, things like that. After a whole year working for them.

I appealed ,I sent my info again and it was useless .And the worst thing is the total lack of communication where they not explain anything, they do not give you details or show willingness to resolve any situation. If there is an error or something is wrong, it can be overcome without going to extremes. Because on this side of that application ,there are human beings who live from it. And the first thing anyone deserves is a warning, hey, this is missing or this is wrong, we have to change it ,is common sense. If there is an error or something has gone wrong, it can be solved, it is simple. It seems like there's no chance to figure it out, they never see the good work you could have done, that's worthless. Even if you want to use the last resort of arbitration to try to solve it, they do not listen to you ,they leave you in an endless wait and you cannot do anything. And I just want to fix it and get my job back. But Walmart, the big company, is acting like ignoring everything, it doesn't matter, they don't lose anything, I'm one more. It's just that what they do is not right, not like that,it's not fair at all.

I have been with spark for about 4 months. Upon starting things were great! I always set my schedule to 84 hours and accept every order I can and could usually make about $500/wk. I find out other drivers are making close to $1600/wk and I don’t know how that’s happening. For a whole month all my orders were coming in to already saying “offer expired”. I made no money and my metics went down so zero since I couldn’t accept any orders. I finally broke down and purchased a second phone after getting no useful/meaningful help from Spark. When I used it the first day offers were coming in left and right. Here we are a week later no offers are even coming in. I’m at a lost for worlds like why is it so difficult to have a proper working app?

I’ve only been using this app for about 2wks and when I started, it worked like a breeze I had no issues. Now though, I haven’t had a request in almost 4 days now. I had called customer service and reported the issue thru the app, my availability has been open all day today and I only received 1 request in literally 6hrs. I know it’s the app because my Uber and DoorDash apps work just fine. Really disappointed because I did enjoy doing this way more than Uber, and I depend on apps like these to earn extra income and it’s extremely bad business to have apps malfunction like this.

Update day #6 and no request again. I’m with other drivers their getting request but I’m not. No response from anyone with both emails I sent yesterday so guess I’ll be driving with Uber.

I’m so disappointed in this app. There is always an issue and it never works as it should.

The app is shoddy at best. The app alone ruins a great independent contractor job. The customer is negatively impacted by the poor performance of the app and the independent contract loses time, money and peace of mind due to this horrible app.

The app schedules multiple drivers for the same order. There is no fix.

The round Robin/first come first serve system does not work.

Offers are not received by the driver but the acceptance rate goes down even when the driver is not signed in.

Driver support is helpless as they can’t fix issues that are dev issues. Driver support does their best but they are helpless in the matter.

This would be the perfect gig economy job but the app ruins it.

By far this is the worst app platform I’ve worked for! It’s technical issues with each update, missing payment and trips on a regular basis, when you complete a trip you expect to be paid, but you’re told on a regular basis, a generated statement if it doesn’t appear wait 48hrs and call back, and they can do a manual ticket! Well the tickets starts to pile up, never can speak to someone who’s knowledgeable about how the program is supposed to work, never can speak to a supervisor, being that everyone works from home, and far as receiving trips it’s a joke, why flood the platform if the demand is not there which makes it next to impossible to receive offers without staring at the phone 24/7 or breaking your find to try and grab whatever! Spark need to start over with this program because it’s trash!

A few weeks or a month now into the spark now changes they made and I can safely say it has ruined driving experience. Because you can no longer accept an offer while completing a trip, it leads to several times where you have to sit in your car for an hour not working or earning. Now how is this a step in right direction?

Whoever works on this app (not the h1b type people they outsource it to but the people in Arkansas) I am convinced are subhuman cretinous cowards because they don’t even listen to reviews, and the automated responses that don’t make sense prove it. The fact that there are people who take nice paychecks home while on a daily basis brainstorm changes to make the app worse is baffling. Also your marketing emails are so unprofessional looking coming from Walmart, so many errors and pixelated photos.

You can literally bust your a...and one day you’ll wake up to a “Your account has been deactivated, call to reactivate” message. Here’s the thing though, they don’t need a reason. They will tell you another department makes that decision and they will NEVER contact you to tell you what happened A customer being mad about a mistake on their order? Oh well it falls on you. An associate not liking you and trying to get you outta here? That works too. Whoever complains about you once, YOU OUTTA THERE. No explaining your side of the story, nothing. Now what type of person will go on this app and take it seriously? I knew a fellow driver who showed me his perfect account and they still threatened him to deactivate him This is literally a joke app. Get close to the bonuses? They will black ball you until you fall an order short.

Every time you go to Walmart on time or even before time you still end up waiting on an order for at least 30 minutes and sometimes you won’t even get the order and Walmart employees will tell you that they don’t have enough people working so you end up either delivering the orders late which is what gives them a reason to deactivate your account no matter how many times you call and explain to them or you will end up waiting for an hour at Walmart for an order then have to cancel it without getting paid for the hour that you spent at Walmart waiting. Worst app ever and customer service don’t care and whoever developed that app doesn’t know anything about a healthy work environment for terminating people like that who have bills to pay and driving all them miles for little money and at the end being terminated for a mistake that’s not even theirs.

They plain and simple play games. The management is unfair, careless, and play favoritism. At the beginning was fine but then I noticed two specific drivers always getting most of the offers hour after hour. They claimed the system is automatic and random but is not. The system is manually manipulated. The store manager in my area apparently controls who he wants to make the more money. On weekends, holidays, and especially when incentives are offered is when they will pick and choose their favorites. Walmart should seriously look into this unfair situation and start abiding by their policies. They are giving too much power to their managers without control. Also, if you voice your opinion they make worse for you. This should not be occurring during this pandemic in which people are the most in need or ever. Walmart corporate investigate and take action!

When I first started this job in October last year I made $240 in two days. When I seen how much i can make from it I quit my job and made this my full time. Then i started getting less offers so I went back to working but then I recently started again last month and it was going good for a while then the same thing happened again with less offers. Just like one of these other reviews I would sit in the app and “first come first serve” would pop up but nothing is there. At this point I'm fed up I call driver support almost everyday and even email them but nothing has changed. They all tell you do the same thing either log out , delete the app or trouble shoot. When the real problem is the app. They don't want to fix this problem. I would rate Zero stars if you can. My family would receive offers right in my face but nothing pops on my screen. This is the only way I really pay my bills.

I’m constantly having to uninstall and re install the app. Unknown error message all the time and the Only way to fix that is to reset your password. Just another troubleshooting step I have to do every time I use the app. I ALWAYS get overloaded on the day my availability is off (Tuesday) which, according to them is a low volume day, but on the weekend during high volumes, I get 3 offers all day. I feel once I get to a certain amount of earnings, my offers go silent. It’s extremely hard to accept offers because once the wheel stops spinning, the offer is “no longer available “. Sometimes I can’t even get an offer in time when I’m just staring at my phone and see the offer before the notification. It’s ERY frustrating. Between all the platforms, you make 3 times more with DoorDash Just because they got it together with their app, things run smoothly, and you can knock out several deliveries in a short period. Spark “engineers “ need to get with DoorDash engineers and take some notes! #overit

ive worked as a contractor for spark since early 2021. it seemed fine, if i had good stats then i’d get more orders. after a while i decided to get an apartment because the money was good. my stats were 4.8 customer rating and 84% acceptance rate, with over 450 orders completed, all very good. and then all of the sudden last night my account gets deactivated. i can’t think of any reason why this would happen, everything seemed to be going fine. i called support and appealed the deactivation. they couldn’t give me a reason why it happened, they said i’d get an email in two days with the reason and what to do about it. i called again and the next person told me i wouldn’t get the email for 7 days. and then called again and that person told me the appeal was denied and i won’t get a reason why any of it happened. moral of the story is don’t rely on something like this to support you. they will deactivate your account without notice or reason, they do not care about you or the hard work you put in for them. because of this i may lose my apartment.