Spectrum.com’s earns a 2.4-star rating from 615 reviews, showing that the majority of internet and cable service users are somewhat dissatisfied with connectivity and customer service.
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fraudulent company
Charter Communications denied my request to order the UFC fight on Sat. April 18, 2009. Their reason was because I had an overdue balance. It is true, I did have an overdue balance, however, when I paid my bill on March 28, 2009 (only 3 weeks before), I asked what the minimum payment was to avoid disconnection. They told me 100.00 of the total bill of 140.00.
I paid the 100.00 and the 40.00 would carry over to the next 'Billing Cycle' as we agreed. Low and behold, on April 16, 2009 they disconnected my cable. I couldn't believe it! When I called in protest, they put my cable back on because by rights, I had 2 weeks left of the 'Billing Cycle' to pay the current bill which is 140.00 + the 40.00 that carried over. I already let them know I would pay the 180.00 on Mon. April 20, 2009, which is only 4 days into the current 'billing cycle' and then they denied my request to see the UFC.
My resolution is to discontinue Charter Services as soon as I get an appointment with Satellite Cable Services. Anyone out there who wants to try Charter or who has Charter, beware that their billing statements are very deceptive and sometimes they will add false charges for 'Adult Movies' knowing that most customers won't even notice it and pay it. This happened to me a few times and it cost Charter some serious money in litigation fees as a result of my taking the matter to court.
Beware customers of Charter! Look at your bills closely if you don't want to get cheated by Charter who is owned by the 4th richest man in the world, Paul G. Allen. Shame on you Paul G. Allen because quite a bit of your money is dirty money in my opinion!
The complaint has been investigated and resolved to the customer’s satisfaction.
price lock not locked
I agreed to do the price lock with Time Warner when my bill went up 2 months ago. They quoted me a lower price for 12 months and the first month the bill was right and then it went up the next month. When I called in, they said I had other promotions expiring even though they didn't tell me this when I agreed to the price lock. They weren't willing to adjust the billing to the promised amount, and when I mentioned that I could take my business elsewhere they asked me what date I would like to stop the service vs. trying to keep a valuable customer. We are and have been paying over $150 a month for over a year now. You would think that I company like Time Warner would instruct their reps. to give accurate pricing and would also value a current customer more than they do.
The complaint has been investigated and resolved to the customer’s satisfaction.
Same issue. They said I had a two year contract... with a price lock guaranty. Apparently I am obligated, and they aren't. In less than a year into the contract the bill has gone from $130/mo to >$160 for the same service. When I called them to resolve, they said the price lock applied to PART of the charges (the $130/mo)... a clarification they conveniently missed when we discussed it the first time. The rep also promised a changeover to the most current HD DVRs instead of our 8 yr old Scientific Atlanta boxes. I got only 1 of them after standing in line 3 times (3.5 hrs total) over 6 months and ultimately getting the TWC office manager to help. So I could get back to $130, I would just have to return a DVR, eliminate HBO, and opt for much slower internet. By doing that, I would eliminate most of the rationale for going with TWC over U-Verse in the first place. Where is the FCC and the state consumer protection/justice department as this doesn't appear to be an isolated incidence of bait and switch.
I had this same problem. I looked in @$99 yet they started charging me$106 now up to $112. This went on for two years. When I called they said they never put in the codes so im out the money. I cant belive it its crazy.
Customer Abuse
Please forward this to as many friends as you can. If you have suffered damges, loss of work, technicians who did not show up, paid for services not recieved, please join this class action law suit naming Charter and related service technicians including private contractors as the defendant. In order to insure fair awareness to all of it's constituents who have been treated unfairly by Charter Communications this email will also be sent independently through SMRO, Inc at [protected]@aol.com Please sign the online petition and forward it as you recieve it through the mass mail to: Jim Harnage 121 Ben Daniels Farm Rd. Statenville, Georgia [protected]
SMRO, Inc Silent Ministries Recovery Outreach, Inc Consumer Advocacy and Eldery Advocacy has over 3600 constituents and growing. This ministry advocacy is strongly honored and blessed by key Americans who have the mouth piece to assist this petition.
This is a worthy project.
The complaint has been investigated and resolved to the customer’s satisfaction.
I do not like Charters Service! CSR's never know what they are talking about.
I had charter come over many times to see why I was not able to send out searches-- and they said their service was perfect. I called a professional- who in 10 minutes told me the DNS server for charter was not working- he switched me to a public DNS and that problem is over. 2) Internet Service has gone out in our area a few times in the last month- after one outage- I could not get the "Windows Mail" to work- I set everything just as shown on the website.. which is different that the service people told me- neither works.. they said it would go to a higher level and they'd call me- no call. 3) I have a 4G cell phone.. and sometimes it will not refresh for charter email... says I have sign in problems- then it works again. I have spent maybe 20 hours dealing with charter and all the problems.. I'm really tired of them-- wish I had a viable alternative-- maybe I do with AT&T? I also switched recently to dish- and love the flexibility and even more channels for less price.. I even watch the TV on the smart phone- any channel I have at home- pretty cool-- Why is Charter always a problem? Oh- now charter has talked me into a modem/ router combo for $9+ more a month-- says that will help-- I see no difference- just keep paying and paying.
if people pay you for cable its your requirement to fix problems not consumers. i can't help it if coustomers are afraid to stand up to thier rights.but i won't be abused by your company.i get better pictures from free direct tv boxes why should i pay to get limited service?
charged hefty international calling rates
I have had the complete suite of Time Warner Cable services for more than a year now - Cable, Internet, Phone and International One Calling Plan.
In Mar '09, I was going out of US for a month and called TWC to suspend the services in my absence. They said the minimum duration for suspension of account is 2 months... so it was not an option. However, the agent suggested suspending "International One Plan" for that duration. She told me that the service will be disabled from 10-Mar to 18-Apr. After which the service was supposed to be enabled automatically.
I came back to US on 7-May and started making International Calls assuming that the "International One Plan" was enabled. To my surprise, I found on 17-May that they had not enabled it and I had a hefty bill of 140$ for international calls (charged at 40 cents per min). After talking to 2 customer service representatives, I was finally connected to Jay (the supervisor/manager in corporate office). He listened to my case and said that they have enabled the service now BUT will NOT be able to make any adjustment for the calls that I have already made under the assumption that "International One Plan" was on. He kept on referring to the company policy that the agents can NOT enable the service by themselves. My repeated mention of the fact that "The agent told me so" did not worry him a bit.
So, here I am stuck with 140$ of additional charges. My mistake - Believing the TWC agent in good faith.
I have been using Time Warner for over a year--the complete suite of services. When I started using Time Warner we were living in an apartment and building a home--my husband is in Iraq. I signed up for the phone services strictly for calling him in Iraq as I use my cell phone for everything else. I got a discounted calling plan for calling Internationally. Had no problems with the calling plan the entire time we were in the apartment (about 8 months). Transfer the service to the new house as it was finished and we were moving in. Get three bills within the first 3 weeks of being in the house--all sent out within a day of one another (as shown on front of envelope). All for 3 different amounts--one for $0.00, called Time Warner to find out what was going on and was informed that one of the bills was from the service we'd had at the apartment and one was from the new service--and yata, yata--it was a big run around but I paid it and went forward. Well--then I started getting outrageously high bills 300+ when my service should run 140-150.00 and had been running that, I paid two months like that and called and talked with Time Warner NUMEROUS times--went to the local office and never could catch the manager in--Timer Warner said there'd been some sort of mistake and took off about 30.00 and said my bill should be right now. Well started getting my normal bill again--then out of the blue I get a call from Time Warner saying I have an outstanding bill for International calls and requested my credit card number over the phone in order to be able to continue service. I knew I'd just paid my bill and was paid in full so I told the person that I'd paid my bill in full and they said the calls weren't on the bill--which made no sense to me and the person couldn't explain why the calls were not on the bill. He said I owed a big bill because i'd been calling a cell phone in Iraq. I told him that I had a special calling plan to Iraq and that, that was the same number I'd always called and had not gotten a big bill before and no one told me that cell phones weren't included to begin with anyway. He insisted that he needed a credit card number to continue service. So I hung up thinking it was a scam. I immediately called Time Warner and was instructed that they would NEVER call a customer and ask for their credit card info and said if I owed something it would be on my bill, that what the original caller said didn't make sense to them either. The represenative pulled my bill, told me it was paid in full and that I did not owe Time Warner anything at the time. I attempted to call my husband and found that I did not have International service on the phone. As of today, I rec'd an OUTRAGEOUS bill from Time Warner and it's showing crazy amount due for international calls. I called Time Warner as the local office is closed and spoke with a very rude represenative who informed me that it'd been turned over to collections and that dept was closed--mind you--I still have Time Warner Service and am not behind in my account--this OUTRAGEOUS bill is the first time I've ever seen such an amount for International calls--though I now think the calls had something to do with the 300. bills I'd rec'd only they weren't coded at the time as calls.
Anyways--the T.W. rep says that she can't see what type of calling plan I'd had at the apartment prior to moving into the new house as that account has been erased and she doesn't understand why it would have been erased--however she doesn't show that I have any International calling plans on my phone now. Which is the point--I'm not sure if when they did the transfer of service if they did not extend the same calling plan I had or what, but I'd never rec'd charges for the phone like that before. After doing a bit of research I've found that this seems to be an on-going problem with Time Warner and they are being accused of an International Calling Plan Scam.
A friend in town that I know was using Time Warner as well and has family in Africa and had a calling plan and had no issues with his phone service for 6 months, then out of the blue got a bill for 1500. He visited the local Time Warner business FIVE times before he was able to speak with the Manager (same experience I've had) and then when he did finally get to speak with her she didn't take him to the back to an office or anything--she briefly listened to what was going on and rather than try to get to the bottom of the situation gave him a short--"Well you've got to pay it" and was off on her way. I am going to be speaking with an Attorney this week as there is something not adding up here and Time Warner is not practicing good business for sure.
excess charges, rudeness in customer service
Charter Communications put a charge on my monthly bill for a service I did not request to include a one-time charge for changing my service. When I called customer service I was rudely told that I had requested this charge but it would be removed for another one-time charge for changing my service. I spoke with supposed supervisor "Trish" who took the service off and the one-time charge for removing it off but not the charge for putting it on in the first place. She interrupted every time I tried t speak and when I could finally ask her why she kept interrupting me she said "because you are rude" and hung up on me. When I called back to make a complaint I spoke with supposed supervisor "Rocco" and was told the same thing and that he was the highest level to speak with unless I went into the local office (Oh yes, I will be doing that for sure). He would not accept a complaint against "Trish". Charter has the worst reputation for telecommunications in this area and now I know why. We will be changing service providers as soon as possible.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have the Charter Bundle package now for the last 9 years. I called Charter for I had no service last year for days; Charter told me there are no issues in your area. After days of calling them from work, for my house phone was down in my home, Charter finally said we would send someone out and inspect my lines.
When the tech arrived and check the lines Jeri the Charter tech said, " I was dropping over 4000 times a day on average". Yes, 4000 plus drops a day. I asked how come the past year no one said a word. He replied, "most techs are sloppy and do not care". It was amazing how fast charter supervisor called me and said they are on it.
I was credited 200 dollars plus 20 a month for a year. Corporate office said I must call each time I am down and should have called 4000 times to obtain the total true credit. I was irate for how do I call when I have no phone? It was truly a slap in the face for Charter Cable telling me to call in that many times.
One question I do have, why must one call in when they have no service to obtain a credit? When, Charter knows there is no service but continues to bill the customer, because they did not call it in? They should credit all customers in the area regardless if they call or not. This might make them to give us all better service after they start giving out thousands in credit for their poor or NO service.
Horrible, horrible customer service
After being a loyal customer to Charter for over 4 years, I canceled my services today. I had the worst customer service ever. The four individuals (2 service reps and 2 managers) that I spoke with to try get a billing mistake resolved did absolutely nothing to help. In fact, not only did they not help but they were accusatory. It is absolutely bad business practice. This experience is a reflection of Charter as a brand that completely disregards the value of a loyal customer. I will do my very best to make sure that people are aware of this until which time Charter takes action to rectify the numerous wrongs that they have made to me and those on this forum.
The complaint has been investigated and resolved to the customer’s satisfaction.
worst service of cable ever...
Somehow our cable got disconnected. I called and the lady said my bills was late. I had it set up on auto bill pay and I never really looked at my bill, I just filed it each month. I had forgotten my cable bill was being pulled from an account that I had closed. At any rate, I called trying to turn my cable back on. They told me it would be 3 days later before someone could come out and turn it on. I explained that no one had to turn it on, just flip the switch and get it on. I was mad, but I HAD to agree to the 3 days to get my service.
When I got home, the TV guide was on, I called back and was very upset that they couldn't just turn it on, because I obviously still had some sort of service and it hadn't been disconnected from the pole, or I couldn't get their guide... She said now that the order was in there for the 23rd, it could not be changed or overridden. Madder than ever, I said, what if I told you to stop it, you'd find a way to override it then. By this time, I was speaking to a supervisor. She said that someone had called and my cable was "voluntarily disconnected". I said I never called anyone. She couldn't explain. I told her it was the worse place to do business with and if ANY other cable company comes into my ear, I was moving my service --- I HATE CHARTER COMMUNICATIONS! The first lady I talked to for 30 minutes and she didn't know her head from a hole in the ground and the second and third time I was on the phone for 35+ minutes. My cable still is not on and will not be for days! AGAIN -- I HATE CHARTER COMMUNICATIONS! DO NOT USE THEM. They don't know what their own service is -- much less tell YOU what it is. They couldn't tell me WHO disconencted my cable and/or if it was disconnected because of my late payment OR because of someone calling. Mind you, they SAY they record all calls -- I asked her WHO called and how they were able to obtain my information to disconnect my cable...no clue... I have to go through HECK to get anything out of them and then I learn that someone ELSE can just call and disconnect my service --- bull crap...
The complaint has been investigated and resolved to the customer’s satisfaction.
Oh, and on another note, if anyone in this world has your information and is the same gender as you, they can call ANY company you do business with and do anything with your account...including disconnect it. Are you not bright enough to know that? That being said, it is NOT likely that someone called in to disconnect your Charter account. Again...assuming you're too stupid to really know these things, when your bill is not paid you lose service...regardless if the fault lies with your bank or whomever! Damn, you're an idiot!
First of all, you need to take full responsibility for yourself and your own financial affairs. No Service Provider is going to maintain service for you if you don't pay your bill, even if they have competitors, so quit botching about that. The term "voluntary disconnect" is an account code listed on accounts which differentiates a non-pay from other types of disconnects like sale to another company or a company issued disconnect where some customer calls up and sexually harasses an employee. Why that one individual used those semantics, no one knows, but you don't color an entire company based off of a few [censor]S. Why? Because there are [censor]s EVERYWHERE! At Dish, AT&T, DirecTV, other cable companies...your bank, Wal-Mart, etc. You getting the guide is NOT an indicator that the line is untrapped. If it were still untrapped, you would be getting basic and expanded basic which are "flow through" signals that you can't just "flip a switch" for. The only ones you can "flip a switch" on are digital and premium channels and ONLY when the line is untrapped! Why the guide still worked is anyone's guess, but it was probably due to a faulty trap. But even if the rep you talk to is a complete [censor], they kinda know better than you...don't you think? I don't sit there and make it my life's goal to tell customers everything they don't want to hear. Why? Because I personally want my day to go well...not be [censor]ed at by temper-throwing, foot stamping, child-like, "me-me-me-now-now-now" [censor]s such as yourself, who don't understand the complexities of running infrastructure, scheduling, workloads, etc. Besides...TV made you the way you are now...unpleasant, anti-social, loss of critical thinking, demanding and DUMB! You'd do well to stop watching TV altogether!
scam charges
Paul G. Allen is the fourth richest man in the world but yet he doesn't respond when someone contacts him and his company, Charter Communications about their fraudulent billing practices. There is no doubt that he does know that there are many complaints about xxx-movie charges placed on customer's bills for movies they never ordered or watched. In many cases the customer wasn't even home to order or watch the xxx-movies!
Shame on you Paul G. Allen! You come on as a good guy by giving millions to the needy but it is all dirty money. Do you feel good about yourself knowing your company cheats millions of customers? I'd feel less than human to do such a thing. Beware of Charter and anyone who knows they cheat and does nothing about it.
What do people think about drug dealers and their dirty money? I bet you know, Paul G. Allen. Dirty money is dirty money whether it is made by drug dealers or the fourth richest man in the world who lets his company cheat people when he has the power to clean house of these dirty vermin who want to make evil profits.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have had Charter Communications as my cable and internet provider for over a year. At the beginning there were many issues regarding service and quality. After resolving the initial issues everything was going smooth...Until recently when I was charged for 15 ADULT MOVIES at $12.99 each. At first when I heard I was being charged adult movies I thought that maybe some friends that had stayed over had purchased them without me knowing. However after finding that the movies totaled 15 and learning of the dates and times they were ordered I realized that none of them were possibly ordered from my box.
Charter has been very uncooperative with my efforts to resolve the issue. Ironically the first customer service rep I spoke with told me that he had indeed confirmed the movies were not ordered from my box. However a month later I received a notice of disconnect from charter unless I paid my over due bill of over $400. I was a month behind and knew I was also being charged for the month to come, however I was confused at the extra $200. Through an online chat I discovered that the adult movies had never been removed. I still refused to pay. Now months later my service has been interrupted and my internet has been disconnected. I have spoken with countless reps and they aren't budging. They tried to negotiate with me offering to remove 3 movies, and of course knowing I didn't order any of them I refused. They are also continuing to bill my normal amount, which accounts for a HD/DVR box with several movie channels in my package and the internet service, even though I haven't had any of that for over a month.
After enough conversations I was told someone would come out to my house to audit my box to see if the movies had indeed been ordered from the box in my home. After waiting for the service tech to arrive, which he/she never did, I was left wondering what the issue was. I then discovered that because my bill was not paid no work order filed on my account would be serviced until the balance that very balance was paid. This leaves me with the situation that the issue I have regarding the ADULT MOVIES and my refusal to pay for those charges can only be resolved with an audit on my box done by a service tech, WHO WILL NEVER SHOW UP BECAUSE I WON'T PAY THE BILL.
It seems I have entered into a conflict with the worst run company on Earth. I have no other options at this point. I won't pay Charter because I didn't order the movies and they won't help me prove that until I pay them. Charter recently filed Chapter 11 bankruptcy...I wonder why.
the worst service ever
In over 22 days, I have not had all three of my services, internet, telephone, television (cable), working at one time in a single day!
I have had 8 service calls, 12 technicians, over 25 calls to the company, and two 4 hour scheduled appointments, where the technicians didn't even show up!
I repeatedly get a message stating that the line are being subject to too much traffic at a given time for both my local and long distance calls. The 3 way calling has a long 20 second lapse time and when it does connect finally, it disconnects when the first party is brought on the line or the call just never goes through.
It took all 8 service calls before my TV's were programmed to receive a less than fuzzy to completely unrecognizable pictures on my LOCAL TV stations and now I still have one set that doesn't function properly, although I have never had a single issue with it when I was in an area using another local cable service.
I have lost over 36 hours of time now, with this stupid company and when I called to refute the $240+ first bill, they actually said they would have to take time to determine whether or not they would waive the first months fees! The internet has not been bad, other than the fact that it took about 4 1/2 hours to finally get a technician who knew how to help me get my emailing straight, since unlike other cable companies, the first technician said they would not be able to help me with their service connecting to Outlook Express. The third representative, was finally able to help.
I have found that all of the technicians and customer service telephone support people have been extremely nice, with the exception of one. But nice doesn't cut it when the serice sucks!
The inconvenience and loss of time has been extremely costly!
And their technicians are given less than a sentence worth of history on the account every single time they show up at your doorstep. The first question out of their mouths is..."so what's the problem". I clearly wanted to choke the poor guys! But he showed me the text information they are given and it is ridiculously
void of the issues.
I was forced to get charter for my cable because I moved to a new area. Now, as I sit waiting to see if my phone will be up and working for the third day in a row, I am probably going to be forced to remove at least the phone and cable services. The internet is seemingly doing alright.
Nightmare in Pasadena, CA
The complaint has been investigated and resolved to the customer’s satisfaction.
unable to contact to return for credit
I order through an online promotion for a wireless router for Time Warner Cable. I received the item when I was away for a few weeks, sometime early Feb 09. When I returned, I went to the local Oceanic Time Warner Cable Company to establish an account and hook up the cable and they told me the modem I received is no compatible with the Oceanic system. So I tried to go in line to get an RMA for return but the website would never let me complete the application...i tried several times. So I tried calling several time to the number on the router package, which I never opened, [protected] and it just rings and never answeres. I just want to return for a refund.
The complaint has been investigated and resolved to the customer’s satisfaction.
no customer service
I have been a Time Warner Cable customer for years and for about a year now I have been having problems with this cable provider. A year ago I bundled my service dvr, net, phone. Right after this I kept getting bills in the mail for large amounts, which was over what we were told we were going to pay. My husband and myself made call after call to figure out what was going on only to be told something different every time we contacted the company. Sense November 2008 I tried to get my phone turned off.
I would call the company they would put me on hold and I would be hung up on and have to call back. Each time I would call back I got stuck talking to a new person. My bill has been over the top I pay the bill and a few weeks later I get another bill for even more. So for months now I have been paying two bills a month for this company. Sometimes $400-$500 a month.
I was only supposed to be paying around $180 a month. When I would try to find out why my bill was to much customer service would take down my number and tell me they will call me back. They never would call me back I would end up calling customer service back again. Everytime I would refuse to pay this over the top amount that I know I am being way over charged they would just shut off my service. Then I would have no choice but to pay the bill to have my service turned back on. Last month yet once again I got stuck paying Time Warner $415.01.
Why? I still don't know as customer service will not give me an answer as to why I am being billed this way. My bill has been being paid in full and it has not been even a month yet I have once again already paid them $415.01 but they just turned around again and sent me another bill for $261.61. That's over $600 dollars in less than a month for service.
My husband called customer service four times three times nobody could answer our questions and kept putting us on hold and sending our call to another customer service rep. The fourth call he was ask to leave a number and they would contact us back. They never called back so we went to a near by Time Warner Cable office. When we got to the office in Troy Ohio we wanted to know why we are being over charged how we have been for months now. We were not given an answer we also wanted to know why are net was turned off. We were given a print out saying are net was turned off for spamming and we need to call Road Runner customer service to get it turned back on.
I confronted the customer service rep in the office and said there is no way my bill is over $600 dollars in one month and would like to know why this is? She ignored me questions. I then gave her my bill they showed my past two payments like all the bills do that I already paid over $400 already and now am being ask to pay another $261.61 I turned the bill over and said I am being charged for service I do not have that states clear as day on the back of the bill what the charges are. I am supposed to only have basic cable and net sense November 2008. But am being billed for movie channels I do not have as well as two dvr's I do not have and a bundle package.
The customer service rep tell us that the billing date on the bill isn't correct and the balance is due from last month. I showed the customer service rep I paid payments so how is this possible? I then ask so your telling me the billing dates on the bill what you are charging me for your saying that's not correct that the billing is being charged for a bill I already paid she said yes. I said so I am being charged for services I don't have she said yes I said can I get my bill fixed I am tired of having this problem every single month. She ignored us and said my computer shows you only contacted our company once in Nov and that has been it. I said miss I been contacting your company not on in Nov but months before that as well and all the time after that. She pretty much out right called us a liar.
My husband than takes out his cell phone and said if you look on my calls today it shows today alone we already called Time Warner four times today alone. I checked over my cell phone records and sure enough all the calls for months I been making to Time Warner is on my Cell phone bill but yet they have no record of us ever contacting them. we then left the Time Warner Cable office and went home and then contacted road runner.
My husband called road runner the customer service rep through them gave us his name and ticket number. After this man looked at our account he said are net was not turned off for spamming Time Warner Cable just shut us off and to call Time Warner back. So we call them back they argue with my husband telling us to call Road Runner back.
Than finally after a few more attempts talking to different customer service reps someone turned are box back on. Always good to know not only are we being way over charged but we get service turned off even when our bill is paid. This has happened many of times before our bill was paid they would send another bill and our service would get shut off and as soon as I pay the new bill they send they would turn right back on our service.
We are between a rock and a hard place here I did look up this company online and no shock there this company is being sued in other states by people just like me and others for this very something.
I contacted the BBB and filed a report we did find out something that was good to know. The troy Ohio office has it's BBB member information up the office we went to and they are not even a member of the BBB.
We can't get another provider as this is the only cable company in our area.
If this is going on with us it's hard to tell how many others in Ohio Time Warner Cable is doing this to this is also happening to my aunt as well. I have read a few reviews on here with other people in Ohio having somewhat of the same problem.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have this too.They want to overcharge me 115.00 for directory assistance alone!thing is I hardly if at all, use the dang phone!I live in Texas BTW this is a company thing.Oh and let this be known, I ordered cable and had issues and stuff.They blamed it on the computer(but it couldn't have been it was brand new)They then said they see that the Internet was on and they showed that they were 'supposedly' sending out internet infor.Well that was a lie.I call TWC a liar.Since they call there customer's one!Anyway I took the pc to get checked and it turns out it was not the computer.I called TWC several times and all said the same thing.Ecept one guy.Who said the internet was not even turned on.This company is a company of incompetent thieves.
You MUST deal with TimeWarner in writing. Do NOT rely on phone calls or email.
You MUST deal with TimeWarner in writing.
You MUST deal with TimeWarner in WRITING.
If TimeWarner were a person it would best be described as a pathological liar: They will say one thing and do whatever is most convenient for them.
Follow EACH phone conversation with a snail-mail summary of your conversation to the place you send your bills. Include your name, address, and account number.
I have made a hobby out of rescuing people from TimeWarner. They screwed me out of $1000 so I plan to cost them orders of magnitude more in customer loss.
Send ALL letters to "the office of the president" for your territory.
If you continue to be defrauded by TWC file a FORMAL complaint with the "Public Utilities Commission"
...
remember you CAN also sue them in small claims court. In most jurisdictions the filing fee is about $60. WHEN you win your case you will recoup this investment.
I recovered most of my money from TWC and you can too. I have since upgraded to FIOS. I hope it is available in your area. :)
scam charges
I was using AT&T and was happy but decided to try TWC for the single billing. They came out to install but didn't have all of the parts needed so had to set another appt. They were supposed to come out at different times but never showed & I couldn't get a hold of them to verify. I have to be at work at 6:45 so I go to bed early. The tech called at 9:00...
Read full review of Spectrum.com and 78 commentsawful company
I called Time Warner on May 14th, 2008 to find out how much of a difference it would be to upgrade to HD cable. I just purchased an HD television, my service before was just the very basic cable. I travel for a living so I preferred not to spend an enormous amount on television. The customer sales representative was very helpful and explained it would only...
Read full review of Spectrum.com and 7 commentshorrible service
We used Charter Communications when we moved recently. This has been 2 weeks ago and we still do not have wireless internet (as promised). We are being billed for this feature though. We have spent HOURS on the phone trying to fix the problem and getting useless suggestions from poorly trained representatives.
They do not seem to understand us (mostly foreign people that work there) and seem to just talk around the problem. Every tech that came to the house agreed that Charter is a total joke of a company. Funny how they want your money every month, but won't give you the service. We feel trapped into using them because our area does not offer any other company for TV cable services.
I would not recommend Charter for anyone unless you want a total headache!
The complaint has been investigated and resolved to the customer’s satisfaction.
Charter is horrible. Read all the other complaints about them. None of their customer service reps know anything..arent trained..arent very bright whatever. And usually they are rude too. And they like to put you on hold forever hoping you will hang up. I think they go out side and smoke or something. I was on one call an hour and a half and I was put on hold by 5 people. Each hold time was longer than the last but I stayed on.No one fixed it either so I gave up for that night. And the online chat? they all read a script and cant solve anything either but you waste 20 minutes typing to get nothing or they say "thats not my area call this number"
Nothing is anyone's area.
I have had multiple issues with Charter, when we first moved here, we signed up for the phone and internet service and had intermittent reception, and the phone was out half the time, however, it is the only company offering high speed internet in my area. After a couple of weeks, the company ran a new wire from the cable box to my home, leaving a wire exposed that ran the whole length of my yard and across a walkway, statin that it would e buried within a week. After three months of phone calls and wasted time, I filed a complaint with my local BBB. I got a phone call within 24 hours of my complaint being sent to the company and the problem fixed the following day. I still had issues with the phone, and came to find out that the installers left all of the wires hanging out of the box, exposed to the elements.
I cancelled my phone service, we have the Magicjack, works great so far. Now my internet bill is higher, of course, because I no longer bundle. As soon as I can, that's going too.
I have been trying to find out more about accessing TV channels through the internet. I found a website that offers a download for around $50 but, I can't find anyone that's tried it, so I'm still researching.
poor customer service
I requested phone service and they installed a wireless modem. NOw I have poor connectivity and only 36 Mbps. My old modem was giving my 5 bars throughout my house and even outside and had 54 Mbps. I have called several customer service agents to no availability. They even suggested my computer was bad. (HaHa). Now I'm having to spend a day here at home trying to trouble shoot my issues with these people.
I only requested phone service and now I have computer problems as well.
The complaint has been investigated and resolved to the customer’s satisfaction.
picture loss, poor quality
We are having horrible problems with time warner cable loss of signal, pixelation/tiling, loss of sound, and picture freezing. We are paying for every channel, hdtv, 2 hd-dvr boxes & 2 dvr boxes (lots of $ monthly, in the $100's). In the past year, we've replaced hd-dvr boxes five, yes, 5 times!! Finally, we got a technician to come look at the signal...
Read full review of Spectrum.com and 7 commentspoor customer service
I have a Charter Communicatios "bundle" package - it includes telephone, cable tv and internet servives. In January 2099, I lost internet service for 4 days. Charter sent a service employee to fix the problem. He told me that a "node" stopped working causing me and some of my neighbors a loss of internet service. I'm not sure what a node is but I was told I would not be charged for the service call.
In addition, Charter promised a credit on my bill for the time I was not able to go on line. Naturally, when the next bill came, I received no credit and in fact, I WAS billed $35.00 for the service call. I called Charter in February and, after waiting on the phone for 45+ minutes I was told by the customer service rep that my bill would be credited $35.00 for the service visit and $17.00 for the loss of service. Today is March 22, 2009 and I got my latest bill on-line. The total bill was $170.37. This is approximately $35.00 more than my usual monthly bill. I called again to notify Charter that my bill was still incorrect. I've been on the phone for over an hour, I was assured that this time it will be taken care of. I asked for written confirmation and the service rep told me that is not possible. I asked for an-mail confirmation and she said she could not e-mail me. MY ISP CAN'T E-MAIL ME? Verizon FIOS can't come soon enough!
The complaint has been investigated and resolved to the customer’s satisfaction.
Where to start? Charter has been a headache since we signed up in August for a bundle package. The first issue was no internet. After going through troubleshooting with Motorola (modem brand- great customer service and the tech actually spoke English) and then with Charter, we got a service call. When the tech got there the internet started working again. Several days later- same scenario. Tech cam replaced a wire and after leaving we realized that he disconnected our telephone and cable. After the lengthy process of getting another tech to come (not easy considering the language barrier with their customer service reps from who knows where) we got that fixed. We still have frequent internet down days and so we wait until the next day and it will magically work again. In the meantime while on the phone- I was advised that I would need a digital converter box for our TV. I was told $5/ mth rental fee is all the extra cost was. That was great until our next bill came with an installation fee, the rental fee, and they bumped us into a different package tier- it doubled our bill. So I called again to get the converter box removed; the tech who came again told us that we did not need the box and that the cable company already has taken care of the digital transition for us. So what am I saying? If you want Charter, you might want to practice the bending over and grabbing your ankles position.
After having tried to access my Charter cable email account for the third time (and being kicked out after flashing aq screen saying I was acessing a commercial account), I called Charter Cable up only to be lied to and screamed at by an alleged service represenative named Sam in broken english. I used the web access i had to research AT&T DSL packages (ordering the next to top DSL package). Apparently this is a long-standing well-known problem that Charter refuses to acknowledge or repair. If you've had problems along this line (accessing your email account with Charter or their tech support, ) i'd love to hear about it.
bad customer service...
I CALL CHARTER TO SET UP THE INTERNET IN MY OFFICE AND
THEY TOLD ME THAT I WILL NOT BE CHARGE FOR RUNNING
THE LINE TO MY OFFICE..
THE ONLY QUESTION THE LADY ASK WAS IF I OWN MY HOUSE..
AND THAT THE ONLY AMOUNT I HAD TO PAY WAS $85 DOLLARS
TO THE GUY DOING THE WORK.
THEN THE NEST MONTH THEY SEND ME A BILL FOR OVER $100. DOLLARS
OF INSTALATION FEEDS...
I TRIED TO TALK TO THEM ABOUT THIS AND THE ONLY SOLUTION I HAD WAS
TO PAY THE BILL..
THEY SAID THAT THEY DI NOT CARE IF I STAY WITH THE SERVICE OR NOT
THE ONLY SOLUTION FOR ME WAS TO PAY THE BILL..
THIS HAPPEN AT THE END OF 2008
MY NAME IS
WILLIAM
I LIVE IN
SIMPSONVILLE SOUTH CAROLINA
unauthorized billing
I've only had my account for two months, and Charter has already sent me a cut off notice - although I don't have a past due balance. They made me pay my first month of services in advance, so that should have covered my first bill and now they are ALREADY billing for next months service - with a notice that I could be disconnected if I don't pay a bill thats not even due yet!
This is crazy, and when I called customer service their representative said that they always bill in advance and I can disregard the disconnect notice - but he had no reason as to why my bill was DOUBLED even though they showed in their system that I had already paid to get started and even paid the first bill they sent.
Sounds like a BIG MESS and further research online revealed SEVERAL similar complaints... maybe thats why they are in bankruptcy now - people don't like being cheated and don't stay long with companies who knowingly RIP THEM OFF!
The complaint has been investigated and resolved to the customer’s satisfaction.
Beatbox rap. Very, very annoying, the beat box guy spits and acts absolutely stupid. Repeats every 15 to 20 minutes. Please make it go away.
They did me the same way after moving my balance was 0.00 the in two days it went to 194.00.
I called and got no where with them.I don't owe them this kind of money and I have yet to get a bill in the mail from them. I checked my online account to find this out.But I get promo's snail mail from Charter. So now they are calling going to disconect my services I told them to go ahead, I was sick of the lies and getting ripped of.Getting charged for money I do no owe. They need to be taken to court.
calling email to friends and to myself spam
This company has filters they use on emails via their Outlook Express, and it is almost impossible for me to stop their assinine filtering of and refusing to send my emails to self, friends and relatives when some filter calls it SPAM because of some word or something found by a filter. The latest, among several this month, was my sending email titled "Chimp Attacks: Your Emails" which has nothing to do with MY mails. It had comments sent TO the BBC site regarding a chimpanzee in a Swedish zoo who apparently planned rock- throwing attacks on watchers! Most of the time what they call SPAM has to do with anything against the New World Order, Monsanto, HR 875, free speech, etc. They even labelled a real U.S. Government site as SPAM
I despise this company but have to prefer it to phone connection services, so I have nothing better to take. It seems I must get my email in a plan thru another company, if possible. Then Charter should give me a refund toward their always increasing prices.
Yes I see how others have complained about their listing of prices if you try to find out from a rep. They make things look cheaper because they do not mention extra fees unless you tie them down to TOTALcost and ask them to write it all down.
I agree with other complaints against this company and am not surprised that they are failing!
The complaint has been investigated and resolved to the customer’s satisfaction.
Turn your filter off!
For no apparent reason, Charter has labeled emails from my daughter's high school and my son's middle school as spam, and therefore, will not allow them to be delivered. This occurs on a random basis. Charter will allow some to go through and then stop them. This is THE way I, and many others, communicate with our children's schools. After contacting Charter, they said it would be reviewed, and if in THEIR opinion it was not spam, would allow the emails to continue. Charter allows a tremendous amount of junk to come through which I know is spam, but they block important communication from my local schools. They also indicated it would take 24-48 hours. I have already lost 3 days of emails and apparently, have to wait longer.
Unbelieveable!
false charges
I shared an apartment with a room mate who had time warner cable when I moved into the apartment. 4 months after I moved in, my room mate ditched me and moved out leaving me "holding the bag" so to speak on his share of the bills.
Time warner cable was never in my name. I hadnt had cable/internet through time warner in several years.
Several months later, when I checked my credit report, I noticed a collection for $184.00 for the time period right after my room mate ditched me and moved out. I have disputed the charges through the credit agency.
Has anyone else had these problems with time warner before? Can they legally do this?
Personally, I think time warner is a scam. Their services arent all that great and they charge you out the rear end for what they do offer (hence the reason why I have chosen not to use their services since my first bad experience years ago)
The complaint has been investigated and resolved to the customer’s satisfaction.
I cancelled services last month...brought back all equipment
I received an e-bill for next month PLUS extra charges
They say I have to disconnect from pole...WHAT? How am I supposed to do that?
Taking time from my busy day to go to the office and figure this out since they will not let me access my accoun, as I cancelled it
YES! They've done the same thing to me. My roommate moved out and the cable was turned off but they started sending the bills in my name. When I called them they admitted that the account was transferred into my name but they didn't know how. Here I am one year later with a 381.00 on my credit report (they used the information that I sent them to clear my name of the account) and 4 different collection agencies that can't help me at all because they keep transferring the account to another collection agency.
yes time warner cable is scam I agree.
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Charter sucks! They have now charged me for 2 UFC fights I never ordered! When I talk to their customer service departments they act like I am a liar! I work at Buffalo Wild Wings I work during the UFC fight and watch it for free while I work! Why would I order the fight and pay $50.00 when I am at work watching it for free? Charter is a lying cheating company that I wish I could get rid of! It sucks that Satelite is the only other option in my area because Charter always screws up my bill like they did yours! They have their out sourced company call me I make a payment and still get shut off because they are out sourced! Charter get your crap together because your customer service sucks!
I worked for charter in their video repair department. That $40, would still have been past due in the system, no one can change that, and when there is a past due on a account, the automated billing system will turn ppv and video on demand (VOD) off, this is automatic and no one change override it, as for the bill, it is quite straight forward, and no we do not charge you for adult ppv videos unless you either call in and order them or you order them through the remote, the video on demand can only be ordered throught the remote. I have had people call in about movies that they say they did not order, but it always turned out to be they either ordered it by mistake or it was one of their kids or their spouse or a friend that was staying there, or it was a contractot they had in doing work, I had one person claim it was their dog, but they then admitted that they ordered it, so you should check what times the movies were ordered and see if any one was home.