Speedway
Reviews and Complaints

I visited the store situated at 630 Joliet St, Dyer, IN 46311, on 12/3/23 at 11:25 AM. The attendant on duty was named "Lis." I approached them to discuss an ongoing issue with the store consistently running out of stock of Skoal X-tra Wintergreen Longcut. I had previously contacted both the manager and corporate about this matter, but no resolution had been achieved.

During our conversation, the manager, who declined to provide her name in an apparent attempt to discourage any formal complaint, interjected and claimed there was nothing she could do. When I persisted, she reluctantly admitted that the person in charge of inventory levels was off for the day and she would need to send a text for assistance. However, she expressed dissatisfaction with my tone and remarked, "I don't like the attitude that you are directing toward my employee."

With 35 years of experience in customer-facing roles, I was taken aback by how quickly and disdainfully this individual turned on a customer. I suggested that if she found it challenging to handle a simple complaint, she might consider a position that does not involve direct customer interaction. Deciding to leave, she dismissively waved her hand and said, "b-bye," clearly conveying a lack of value for my business and a disinterest in future interactions.

This approach is a definite way to drive away customers. I have no intention of returning to that store until this individual is no longer in a position of authority.

Attempted to get gas at a location in Carmel Indiana. Card was declined after a hold for $126 was taken out by speedway. Pump did not let me get the gas but took $126 out of my account. Called customer service and my financial institution and there’s nothing that can be done until it’s cleared and it could take up to 7 days. It’s the day before Thanksgiving and this is all the money I had in my account to get gas and buy Thanksgiving dinner for my family. Now I have nothing a no way to give my family a Thanksgiving meal. The trust I had in using this company is completely gone.

I went into the Speedway #43574 on North Ave in Lombard, IL (11/12/23) and informed the man behind the counter I needed a $50 Gift Card, he asked me if I was getting gas and I said yes, why does that matter, at which point he told me to go ahead and put in my credit card. after the transaction finished he handed me a Blue Fuel Card and I told him, I wanted a Gift Card, I wanted the 1000 points, why did he think I used my phone number (speedway account) to purchase the card, specifically so I could get the 1000 points. I asked him if I would get also get points for the Fuel card and he said No but there was nothing he could do about it now. He couldn't return it. I was angry and left the store. I proceed to put $37.79 in gas in my vehicle. Then the following weekend I went back to the same Speedway #43574 to use the balance of my FUEL card but the pump wouldn't take the card and I was forced to go inside, where I was informed there was a zero balance on my card!?! How could that be, what happened to $12.21 that should have been left on the card. I have proof of the charge receipt for $50.00 (11/12) on my Mastercard ending 5287and per my speedway account, [protected] I only got gas the one time 11/12 for $37.79, so what the hell happened to the balance of my card!?! The guy in store said I spent it but I did not, I only get gas once a week and you can only get gas with that card, so where did my money go? It is my opinion that man at the store that original night took the balance of my Fuel Card in gas in his car. It makes no sense how I could have a Zero balance. So not only did he screwed me out of 1000 points he also stole $12.21 of my money. Neither the original man or the man last weekend 11/19 would help me. I think someone should investigate what is transpiring at that location. Not that you care, I'm sure the $200-250 a month in fuel I spend means nothing to a big company like speedway but you lost a loyal customer and I would like a refund of my $12.21 and the man working 11/12 who sold me the wrong card and then would not fix his mistake and later stole the balance of money, should be fired.

Tamra Chialiva

[protected]

I went to Speedway in Polkville, NY on 10/10/2023 with my disabled father and we parked up by the door in a handicap parking spot and had the sign hanging from the mirror. I was standing outside of the SUV with my door open getting out my father’s cane when a truck pulled in and hit the door and backed up and hit the door again shaking the whole vehicle and leaving marks. Then the guy got out and proceeded to walk into the store. My father yelled out “What the hell are you doing?” I stayed out in the vehicle until the guy was going to leave bc he threatened my father. He walked out of the store with a manager who walks up to our vehicle and tells us that we have to leave bc he is her favorite customer. She called us a liar about my father being disabled and told us that we are not allowed back into the store. Then when my dad told her what happened she admitted to lying about seeing the incident and refused to review the cameras. My family and I have given that store A LOT of business and it’s the closest one to our house and for her to not allow a disabled man to go there anymore is ridiculous!

This is [censored] that I can't get to my rewards that I've spent thousands$$ accumulating. I have 134,000 points which for some reason is locked! I didn't lock them and have used for small purchases at the register previously.

I call and can't even understand your operators. I've sat on the line previously to unlock and they tell me its unlocked. I go to the store oh your cards locked after going through the same story each time.

Robert L Haus

[protected]

I'm so certain that this wont go any further that I'm coping my Indiana Attorney Governor also with a copy of this complaint.

Appreciate your help on this Todd Rokita

I went and bought a pack of Camel Crush Menthol Silver and paid almost $10 dollar's a pack and the whole pack did not have the crush in the filter and I couldn't take the pack back in to the gas station because I already opened the pack. I buy the Camel Crush Menthol Silvers for the extra Menthol that is supposed to have the crush in the filter. Can somebody please email me back.

My email address is:

[protected]@aol.com

My name is:

Crystal Thompson

On 11/5/23 I stopped at your store in Parchment, Michigan to purchase cigarettes. The clerk asked for my ID which was in the car that I would have to go out to, dig through my purse, retrieve ID, lock the car back up, head back in and hope for no line a head of me upon my return.

I questioned the clerk if he really needed my ID for him to know I was old enough to smoke. He was insistent and showed me a handwritten note from the store manager that everyone is to show their ID. This would be the 2nd time this clerk has done this. First time was about 6 months ago and I found it outrageous then as well. Left the store on both occasions and purchased my smokes, hassle free and from your competitor.

Keep in mind that I have purchased cigarettes, at the Parchment store 20 plus times since the first incident and current one. Never on any of those visits was I asked for ID. The same clerk sold them to me 'on a few of those visits without the need to see my ID.

Almost all people at the age of 65 will not look like they are under the age of 21 or 30 even. If you are super lucky, exercise, eat healthy, come from some good family genes and probably not a smoker...a 65 year old could appear to be in their 40's (super lucky) I'm not super lucky and very much look like 60 something.

At 65 years old I think the clerk's behavior comes across anti-customer, harassing and abusive in his position of authority. With the 2nd incident happening I need to consider who appreciates my business and makes it easy to work with and who doesn't.

Bought a car wash and it excepted money. Car wash lasted 2 minutes just watering car. Went inside and told them and they would not refund my money. They new the wash was broken and had not put a sign on it. Called me a liar that I did not really try the car wash. Very rude and unprofessional. This is not the first time customer service has been bad here.

This specific manager every time we go into his store, he works in the mornings. He always is yelling out loud complaining about whatever issue he has in front of the customers, and all around has a extremely POOR attitude and purposely making people, speaking for myself and my fiance, feel uncomfortable for instance we go in and buy fountain drinks a few times a day, (it's a minute to the store from my house) and he makes a point to go behind the counter where you can see customers at the drink station and watches us full on not breaking eye contact. Basically insuiating we might steal something. This morning we went in and he was making rude comments to my fiance and said he was watching us and in front of all the customers proceeds to make a assumption that my fiance is on something saying hes worried about him and we switched registers just for him to stand there and continue to talk bad about us to the next customer. He degraded us and does not keep the appearance a manager should have. He's nasty and can't keep any employees. They're always hiring on first shift because nobody lasts more than a week. He is a common denominator obviously. I don't appreciate being made to feel that way, and my fiance doesn't appreciate the rude, degrading, treatment he gave us. We are loyal customers! Now i feel uncomfortable to even go back inside the store. His name is Alex, and it's the store in Snow Hill, NC off highway 91. Zip code 28580

I have been to speedway of manchester a number of times in the last month or so to pick up dinner snack so on. I was told by the guy on one visit that I can't order anything because he had to clean, come back at 10 when the other guy comes in. I told him that was suppost to be done between customers and the cafe isn't allowed to close without corporate approval. So I order and I waited 40 minutes on 2 pizzas. On a other I was getting ready to order and I over heard him saying if you don't order I'll give you everything in the hotbox, and have also been stopped and asked not to order anything. I work for your company a number of years and I know these is how your company works. They cashier were lovely however.

I frequent your location at 800 washington ave in holland michigan. And the lady who works at night time is very rude to customers. She never greets customers and is usually playing very vulgar music when customers come up to pay. She's never friendly. Barely greets the customer when they get to the counter. And just acts like it an inconvenience to serve the customer. I went in tonight with a renewed state ID with the proper paper attached and she still refused me service. She is very rude and has 0 customer service. I will never visit this location again as long as she works there.

I normally go to the Speedway on Rocky River Drive Berea, OH., but I recently moved near the Speedway on Brookpark Road in Brooklyn., OH. Although the new location is just a few minutes from my house I refuse to ever go back. The cashier at the time September 27 was very rude. He seemed to rush through the customers as if they were a bother. I was given no opportunity to use my rewards card. I mentioned it to him and his response was...oh scan it first next time. Maybe the cashier should focus more on the reason he/she is there rather than their phones. Not to mention it is so disgusting inside. The counters are covered in a mess and the floors are so sticky your shoes may come off.

They could learn a thing or two from their colleagues at the Rocky River Drive location. Very clean, organized, and most friendly location. I stopped in this morning..quite early 5ish. Must of been a shift change but you wouldn't notice still got the kind smile and friendly hello. The kind that makes you wanna come back.