Spencer's
Reviews and Complaints

I arrived at Spencer’s at Patrick Henry mall with my son at 5:55. The website indicated the store closed at 6:00. We saw another customer inside the store and a sales associate was standing at the front refusing us to come in. She said they were closed. I’m not exactly sure why the store would close early or refuse my business. Very poor customer service. We took our business (spent $50) to Hot Topic. We won’t be returning to Spencers.

Hello I quit my job today at spencers west edmonton mall. Iv only worked there since April 4th and within the last few weeks I didn't feel comfortable going in. The manager as well as the supervisors have been really rude to me in person and via text I kept getting really bad anxiety going into work because I always felt like I was going to get into trouble.

Tall skinny brown haired manager, black beanie told me I couldn't enter the store without a mask. Explained I didn't have one and no other store had forced me to put on a mask. It's my choice to not wear one. I had planned to buy a lava lamp for my son but I'll be taking my business to Walmart or somewhere else so I told him I wasn't putting on no mask and left. Very unprofessional and rude.

Today March 4, 2020 My daughter, Kaylee Patrick & I, Chasity Clark [protected]) went to Spencers in the University Mall just hanging out & looking around. As I was looking at the jewelry I noticed a necklace that the pendant was missing I moved it to look at the one behind it then moved to another section. We left & went to Earthbound to look for some outfits in the clearance section then tried them on, as we we're walking out of the fitting room back into the store a security officer stopped us saying that the boss at Spencers saw my daughter steal a pendant. We went back to Spencers so they could show us exactly what they were talking about & when they showed us I told them that I'm the one that found that necklace just as it was & that she didn't mess with it. When I asked where the boss was that accused her of doing that, saying she was positive that she took it, they said that after accusing my daughter of stealing that she left which I know is BS. So they said that because of all this BS she's not allowed back in the store. So even though I love that store, because of "The Boss" I will find another Spencers to shop in because of false accusing I will never shop at the Spencers in the University Mall again

The reason for this complaint is not because of the bookbag for my 8 yr son, it is because of what came in the box along with my son's bookbag. I understand that your company has novelty items for adults but when purchasing a bookbag for a child you should never put in the box to go along with it a paper on how to clean and take care of your vibrator. That is absolutely disapproving and I'm very discussed with the fact that it happened.

I have been sitting in the parking lot for over two hours unable to get through to internal compliance department because they closed my card for the THIRD time in two months. The first time it was because I dared use my card out of town. The second time for a problem with my tax refund that had nothing to do with me. Last night I cancelled an order online because of a license issue and over a grand was pending to re deposit into my card. Now once again it's closed and the money was kicked back to the company and is about to do the same with my paycheck that's due for deposit tonight. I've been sitting outside of Walmart for over 2 and a half hours unable to reach anyone. The money I do have on my card is obviously inaccessible so I am sitting here having a nervous breakdown because I can't even buy groceries to buy my family dinner tonight, and I will have to cancel several appointments tomorrow. I've been sitting here pushing 1 to continue to hold every 15 seconds for TWO AND A HALF HOURS. I plan to call a lawyer in the morning. This is unacceptable.

Even thought they have a 30 day return policy they refused to accept the defective item back. I asked them many times and they basically said that I was out of luck and they just did not care. These people from Spencer's Online do not honor their own return policy! Totally unreliable and unprofessional company. So remember if you decide to order something from them be ready that in case of any issues no one will help you.

I have been shopping at Spencer's since they opened at Lansdowne Mall, and have always had issues with the products they sell breaking within the first few days, or uses. I have been a great and loyal customer, having spent well over $3000 there in the past year. Yet any time I try to return something, even if I have the receipt, there is a new excuse to why they can't do the return, or help me in ANY way. My last shop (April 8th), I bought what I wanted, when I got home this time I decided to check over the quality of my products. 2 of them were ALREADY broken! Meaning the store sold me 2 broken products! I'm now sick of this, as they not only won't do anything to solve their mistakes, but they blame you and take no responsibility. I kept the copy of my receipt to try to get a refund, but seeing as they haven't refunded me the past 4 times I went in with my receipt I don't see them helping this time. I'd like to get a full refund for the products that I just bought and have the receipt, and I'd like to be able to take in all the other products they have denied to return for me for a full or at least partial refund. I have no pictures or documents to provide at this time as this was not sent from my computer, but can be reached at email address lauren.[protected]@hotmail.com to provide anything needed. I do have pictures of the broken pieces of my products, as well as a picture of the receipt from the 8th. Thanks.

I purchased small gift for my friend from the company www.spencersonline.com. It was the worst experience and services I have ever seen before. I didn’t get any info that my order has been sent and when I could get it. I contacted the online chat agent, but he told me that he would provide further info only after he would check the info about me and order. After that it showed that this guy was online, but he hasn’t replied to my emails and messages. I won’t deal with them again, and I hope my review will help other people as well.