Steak 'n Shake
Reviews and Complaints

Location of incident: 2465 N. Dirksen pkwy. Springfield, IL. Zip:62702

As a frequent steak n shake visitor i was quiet let down tonight as i looked online for open steak n shakes near me and the location above read open 24 hours, NOT CLOSED. I get to the n dirksen store it is closed so then knowing the s. Dirksen location, i thought it would be open 24 hours as it always is. I get there it is closed. both locations were listed online AS OPEN im kind of mad in the fact of wasting gas thinking atleast 2 of 3 locations in springfield would be open... Im pretty let down and quiet upset at the fact that the website HAS NOT BEEN UPDATED FOR CLOSED LOCATIONS... Note im only wanting a milkshake but you are the only ones in springfield who sell milkshakes late at night.. Time of incident: 3:00 AM thursday, august 2nd.

Sorry to make a fuss about this incident, but im more upset about the amount of gas i have now used in hopes of buying a milkshake when both restauraunts were advertised as OPEN.

I hope this helps, thanks and have a nice day to whoever tends to read this.

Seth Pumphrey

We try to go to steak and shake after work every night and recently they have there doors locked and nobody is seen inside. The steak n shake says it's open 24/7.we even tried the drive through and the lights on the drive through menu where turned off, meanwhile the lights inside where still on. I'd appreciate it if this steak n shake would fulfill there obligation to stay open 24/7

Went to the drive thru on 8/2/18 at approximately 0130 AM to order food and the girl tells me that I can only order a milkshake due to the fact the grill cook didn't show up for work. So my complaint and question is if this place of business has any management isn't it there responsibility to handle issues like this even it means they have to work themselves or get someone else to cover in order to keep business going? Why would the store even remain open if you cant serve food therefore you aren't making any profit to cover your over head bills for that shift and pay that one employees payroll for her to only be able to serve milkshakes?

No one sat us at a table
Our drinks took just about half an hour to get out
2 of our meals came out and the last one came out at a different time
We asked for to go boxes and she brought us very small ones
We asked for to go drinks and she brought empty cups
We had to ask some other waiter to
Fill them up
We were waiting for our ticket and never got it
We finally went up to the cashier after two hours of waiting
We got up there and they told us to move over so they could help the people behind us
Then ended up waiting another 15 minuets just to pay
The manager obviously didn't know what he was supposed to do because it took a long time just to pay
Last night was ridiculous
We got there around 10:45 pm and didn't leave until about 12:30 am
I am highly frustrated.

Hi I ordered a #1 combo and chicken strips. Normally I don't complain but everyone about my order was wrong. I got a burger with no cheese & grilled onions, fries, chicken strips with ranch. In the bag was a burger WITH cheese, regular raw onions, and NO ranch with my chicken strips. Since I can't eat cheese this was ridiculous. Being a manager in food & beverage this is completely unacceptable and honestly should be refunded or given credit towards hopefully a correct meal order.

Today I went to your location in Smyna, Georgia to go through the drive thru. Not only did it take them 30 minutes when there were only two cars in front of me, they got my order wrong twice, didn't give me everything I paid for, and didn't return my debit card to me. Now I have to go through my ban to cancel my debit card and wait a week to get a new one. I've never experienced a problem like this at any other location or any other restaurant.

Our order was very simple. 2 spicy chicken sandwiches, one with just ranch, and the other with just lettuce and mayo. Each was wrong, then when we requested another one due to the wrong order, we received no ‘sorry' whatsoever. This would be fine any other time, but we felt it was needed due to the poor communication and disrespectful tone the employees had towards us. On top of all that, the fries we received were cold. We love coming to Steak ‘n Shake with our families, but I don't think we will be going anytime soon due to this. The meals are $4.00 and our total came to $14. Where this extra charge came from is beyond me. We are severely disappointed and dissatisfied with not only the service, but the meal as well.

We went to a drive thru in sandusky. Store number 387 and both people who took the order and answered the phone for my complaint were both rude, they didn't put all of the food in the bag, got the order wrong and when I called to explain or complain, the manager said " well, unfortunately, you got what you paid for". It was very rude of them and they should not be able to speak to customers like that. If I complain because they did something wrong, it should be handled the right way.

I can first commend the newly- hired waiter at the Coral Springs Steak Ana Shake in 441. The restaurant was very poorly kept, so much that I got one of the seemed to be managers attention to pick up the fries and trash pile that laid openly in a corner. Advising that female employee that the look was very bad to expect safe eating from the guest. She then thanked me and picked the trash up as more was forming and the trash can remained overflowing next to the pile. But there were many workers and lack of due care observed in this location. You need outsourced training it seems. This to get the employees in a restaurant and patronage mindset. This needs to change or lose more customers in the next year.

We ordered food online, when I placed the order it said it'd be ready in 15 minutes. I was a few minutes late. I got there in 18 minutes from the time I placed the order. It took another 15 minutes before I received my order. I sat there for 20 minutes waiting. Then when I got home which is 4 minutes away from this location. My burger was ice cold! My fries were just as cold! One sundae had too much hot fudge the other had barely any! Very dissatisfied! Order #912166.

My family just visited the Steak n Shake located at Mount Zion Kentucky. After we were seated, it took about 10 minutes before a server even approached our table. We were a table of 5 (with two hungry kids) - and after getting our drinks, we continued to wait for 45 minutes before our food was served. The bacon on my burger was almost black and the server forgot our condiment. We politely asked for honey mustard - and after 10 minutes, had already finished the meal. While we ate, no one ever acknowledged our table. They didn't ask if the food was ok. Or if we needed a refill. Each server (there were at least 4 of them), walked by our table time and time again - and not one of them smiled or even made eye contact. My husband saw that the cash register had cleared out, so he made a bee-line to the front so he could pay quickly and we could leave. He waited about 8 minutes before anyone approached him. We stopped at Steak n Shake because they typically serve food quickly- but this experience was terrible! I could look around the establishment and see that other tables were equally as frustrated as we were. An elderly couple waited at least 10 minutes before anyone even approached their table. Needless to say, we watched people come in the door, wait to be seated, and then leave because they waited so long. We arrived at 6pm and didn't leave until 7:25, which is far too long for a fast food establishment. I work in the service industry and I know how important customer feedback can be. I'm not sure if this location was short staffed or if this was just an "off day" - but it appeared as though the servers were inexperienced and had no sense of urgency. Dirty tables sat dirty while they stopped to take a drink or take a phone call. While this could all just be my personal observation - it was overall a bad experience that I felt needed to be shared.

Hi my family and I have watched the cleanliness of Steak ‘n Shake 300s college mall road bloomington Indiana deteriorate over the last 12 months .It began with unclean restrooms and went down hill from there . On our last visit there was food on the tables and floors and underneath each booth table . The floor was so bad that our shoes stuck to it . We were disgusted and very disappointed as we enjoyed our meals there for so long . I expect that this is a management issue . We will not be eating in there again and I believe that it should be reported .

I came to Evansville Indiana with my family for a nice meal and was awful! We had to wait 10 minutes just to have our drink order taken. Then had to wait 45 minutes for them to bring it out. When they brought it out they left out my 2 year olds food along with mine and my mother-in-law. My food was not made either the "cook" didn't fix my food I asked for but something entirely different so I waited for the correct food. It took 15 more minutes and when it came out the burger was burnt! Then I ordered 3 kids milkshakes and it took another 10 minutes! And when I talked to the manager about this he just said sorry. That was it like that is gonna fix anything! And the waitress got snippy with me when I told her it was dumb to make a 2 year old wait til last and have to watch all the other kids get to eat (total of 5 kids) and 9 adults getting to eat

Every time I come through Lancaster Ohio's drive thru, I ask for extra chili mac sauce and I don't get it. They don't put the mac Supreme in the proper container so it's hard to eat it on the go. And this time I went hoping it'd be better but they did the same things as usual and I also found a date sticker in my food. They should have been more observant and more careful in their work. I am very disappointed.

Kaylin at the north Lakeland FL location tried to get me to swipe my card twice. I Told her I already swiped it. I heard her under breath go mm, mm, mm "like the shaking my head comment". Rude girl. Love your restaurant but that kind of attitude won't get me back there anytime soon!

The worst part is the manager was standing right next to her. When I said something to him he acted like he didn't care.

We absolutely love our Steak and Shake on Diamond Blvd in Mentor, Ohio. Unfortunately the last two visit were so incredibly cold that I don't want to go back until I pull out my winter coat.

I took in my sweater on my last visit because two weeks ago I froze. This week even with my sweater I was so cold I did not enjoy my visit, my poor granddaughter had a tank top on and wanted to leave before her shake was done!

I witnessed a woman walk to the bathroom and zip her hoody up to her chin. Another man went back out to his car and got jackets for him and his wife.

Honestly, I don't want to go back. This saddens me. You have to be loosing business, and how do you expect to sell shakes when people are this cold!?!?

Hi there,
I am not one to complain, but my last experience at Steak N Shake was very unpleasant. We waited 45 minutes in the drive through line on Saturday, July 21st at 6:00 pm, and I am not sure why. We were never given an apology or an explanation. When we finally got our food (two burger meals), the fries were cold and my burger toppings were incorrect. Because of my experience, I was late to the wedding I came all the way to Indianapolis for from Chicago. I'm very sad that this happened and I would just hope that I never have this experience at a Steak N Shake ever again.

The worker making shakes etc. was not wearing gloves, I ate at the counter and did not see her wash her hands once in 45 minutes. Long nails, too. Hello, hepatitis! I decided not to have a shake. I told my server, who said that worker "doesn't like" to wear gloves. Tomorrow I'll be calling the Health Department. All other kitchen workers were gloved.

I waited over 22 minutes the other night in line to get a strawberry banana milkshake. I tried drinking out of the straw and couldn't for whatever reason, literally nothing came out, so I waited until I got home because it was dark and I was driving and when I got home I dumped out my milkshake into a bowl. I cannot believe what I saw. Rotten strawberries and bananas. Still in whole chunks. NOT A MILK SHAKE AT ALL! I then called the manager at the wildwood Fl Steak ‘n Shake and she hung up on me not once but TWICE. She cussed at me, as well as yelled and raised her voice at me simply because I was trying to make sure it didn't happen to another customer. I didn't get ride with her once. I drove over 25 minutes to get there and then waited 22 all for the crappiest milk shake in the world. I am upset and would like something done about this. And the manager of that Steak ‘n Shake needs to be fired because this isn't the first time I've heard that she's gotten crappy and hung up on a true customer. PISSED!

Looked online and google had steak and shake at 24hrs then checked the site and they had it at 1am got here around 1030 to see a sign thats says it closed at 10 and the drivethru at 12 long story short the 28th street store in grand rapids michigan is closing way earlier than they should be I called the store and they said that those are there new hours