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CB Fast Food Chains Steak 'n Shake drive thru service from 8:30-9:10. long wait & rude employee
Steak 'n Shake

Steak 'n Shake review: drive thru service from 8:30-9:10. long wait & rude employee

C
Author of the review
11:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I did not appreciate the service I received by the young lady working the drive thru this evening October 12 from 8:30-9:10p.m. I was asking how big the chili bowl is and she couldn't tell me how big it was. She was talking about a cup for a dollar. I asked several times. Over the speaker I hear "they are taking forever." The wait was more than significant giving the time frame and only ordering two meals. She was rude when I came to the window and as I waited and waited I noticed her barely moving, walking or doing much to help the other gentlemen prepare. I felt bad for the people in front of me as their shakes had been sitting there since I pulled up. She had touched them but didn't do anything with them. The manager in the blue shirt looked like he was actually trying to get the job done. She told me again not very nicely to pull forward. After a signifant wait then too she came brought me my food and handed it to me as she walked away. No comment, nothing. Her customer service was terrible, my order was wrong- I ordered a reg. Cheeseburger no onion and I got a bacon cheeseburger with onion and there was no reason for the wait or for her to be rude over the speaker.

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  1. Steak 'n Shake Contacts

  2. Steak 'n Shake phone numbers
    +1 (800) 547-4253
    +1 (800) 547-4253
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    +1 (877) 785-6745
    +1 (877) 785-6745
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  3. Steak 'n Shake emails
  4. Steak 'n Shake address
    107 S Pennsylvania Street, Suite 400, Indianapolis, Michigan, 46204, United States
  5. Steak 'n Shake social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
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Steak 'n Shake Category
Steak 'n Shake is ranked 37 among 60 companies in the Fast Food Chains category