Stein Mart
Reviews and Complaints

On your website you state that with an Elite credit card shipping is free with $500.00 charged per year. I have this card and have far exceeded the limit. For the third time, I have placed orders and the shipping was not removed. Each time I had to spend time calling customer service to have it reversed on my card. Today I called them again, they kept telling me it is a Synchrony Bank issue. With the Stein Mart rep on the phone I conferenced in the bank. They did say it was their issue, but when they checked with IT, they said it was not, and sent me right back to Stein Mart customer service. I then called the corporate number for you and spoke with the woman in Human Services. She gave me the name of Jenine Ramsey. I have placed a call to her but have not heard back. I was told by Kelly in customer service that neither she, nor her supervisor could address this. Also, Dwayne in IT, who was rather rude on the phone, would not even try to address it. Both Ulta and Kohls have this program and as you check out your cart online the shipping charge is removed when using the proper method of payment. This is a website issue that noone seems to care about trying to fix. I am a good customer of Stein Mart and am rethinking my loyalty. I will continut to put complaints on any web site I can find about Stein Mart until this is resolved.

This is day 4 and I'm still awaiting credit to my debit card for a store return.

The purchase was made with a debit card - cash! The store refused to return payment to my checking account/debit card. The store manager said its steinmart's policy to not return cash or debit/cash credit that all returns from ANY card is treated as credit. It's 4 days and my checking account is still not credited!

I didn't get my complete order the 1st time ordered which was resolved. Ok everyone can make a mistake but within 2 months I had several other problems. I ordered a como vintage black & white shirt which I received. I really liked so ordered same shirt but in different color. I get identical shirt in black & white as ordered 1st time. Call & talked to someone online as online data refuses to add my cell phone # thus must talk to someone. Person said sorry & take back to store. They would write note what happened & i'd get sale price as same shirt but was to be different color. Sale price was $12.20 vs $22. Well I take shirt back to stein mart store. They have wild color como vintage shirt but can only make exchange for $22. So I re-call online person & they tell me they will resend como but at the price of $22. Don't know if person wrote note but this woman said send at $22. Remember not my fault that I got wrong color and didn't give me sale price when re-ordered shirt & sent me identical shirt - even same color. Spent several hours talking with online person for their mistakes. Also stein mart online charges shipping which one looses. I will never buy from online stein mart again! Hope no one else has to go through frustration - remember several mistakes over short period of timing.

After shopping at two SteinMarts (#340 and #080) on 8 Jun 2019, I purchased a king bedspread and many pillows to match it ($204.66) from SteinMart #080.

Regrettably, the bedspread was too short by 4" to cover my mattress; rather than suffer the road construction that would be my only direct route to SteinMart #080, I drove the extra 10 miles on an alternate route to shop SteinMart#398 in Paradise Valley, AZ as soon as it opened on 9 Jun 2019--to both return my purchases from 8 June and to shop for other items at the store.

I awaited for the store to open and was the second in line. The first customer was trying to return a dress that was too small, and the cashier (name badge: Judi) was noticeably rude to her and said she couldn't help her--maybe she could find someone "on the floor" to help her. I stepped up next and said I had returns and presented her with the sale slip--without looking at the slip, the first question she asked me was: "What store sold it to you?" I told her it was SteinMart #080, and pointed out the same info on the saleslip.

"Oh CRAP!", Judi said. I asked, "Are we not allowed to return our purchases to any SteinMart?"

"This return cuts into our bottomline! It's really disgusting!"

I explained that I had hoped to return the items and then shop in her store but her reception of me was a definite turn-off to my continuing business with her store, or perhaps even SteinMart as a whole.

She said, "I shouldn't have said that." I acknowledged, "I wouldn't think you'd learned that way to greet customers." She said, "I'm sorry".

Then, immediately after the apology, she said, "It's just so maddening to have to accept returns from other stores."

I said, "You apologized and yet you keep on telling me that you don't want to accept this return". She started taking my items and noting them on my initial sales slip.

In the end, after all the objection to taking items from another store (sales tax at 8.6%) she refunded me an amount that did not credit me at the higher sales tax I paid at the initial store and thus shorted me $1.05. I later made a purchase but was glad not to be served again by "Judi".

The evening of 8 June 2019, I ordered nearly $100 in sales online with SteinMart. Reflection again on the reception I got from SteinMart 398 and their salesclerk "Judi", I am of a mind to never enter that store again and to perhaps never shop SteinMart again.

My SteinMart Black Card Number is [protected]; in reference, I've been shopping at SteinMart since 1998 (starting in Toledo, OH).

I hope you'll inform both Store 398's manager and their employee "Judi" that I am sorely disappointed in SteinMart. If the store doesn't want to receive returns from other stores, that sentiment should be expressed in large writing on a clearly visible spot at every cash register.

To David Hawkins,
My daughter placed an order for home delivery of a dress she planned to use for her graduation on May 30th. She placed the order on Wednesday, May 22nd, and paid for expedited shipping. She received an email at 6:59pm on Thursday the 23rd that delivery would be done in 5 to 7 business days. She called your delivery customer service line the next day to determine the issue and spoke with representative named Diane. Diane explained that the wrong shipping label was placed on the item. Diane further explained that there was nothing she could do except give her a refund for the expedited shipping. My daughter asked Diane if you could just ship another dress expedited which Diane said no to. My daughter then asked Diane if she paid for another order with expedited shipping would it arrive on time. Diane told her not likely because of the upcoming holiday weekend. So as of Friday my daughter had no solutions from your delivery service. I became involved on Saturday the 25th. Being in retail and doing on line delivery I have dealt with many issues. The solution has always been make the customer happy especially when the error is absolutely on your end. I proceeded to call your customer delivery service line and spoke to a gentleman named Anthony first. I explained to Anthony the situation and he proceeded to tell me in a very polite and professional way the same thing the Diane explained to my daughter. I am fully aware that there is no way that this dress is going to make it my house in time for this graduation but this is my daughter and this is her graduation. What I expected was someone to figure out the item number, see if the dress was available in one of your stores, then offer me a solution. I did not get that from Anthony but only because I believe he just did not have the experience required to offer that as a possibility. So, I asked to Anthony to speak to his supervisor and after a few minutes he politely transferred me after apologizing. I then spoke with a gentleman named Josh. After explaining the situation to Josh again he of course had no resolution except a refund. Frustrated, I now felt it was time to offer my resolution of locating the item to Josh. Josh proceeded to inform me he does not have the ability to locate items in your stores, my guess is Josh does not know what the internet is or its abilities. Being that Josh was more robotic and seemed irritated with having to deal with me I became frustrated and asked him for the the CEO's name and the corporate office number. He provided me the name Lisa Harper as the ceo and the 904-346-1500 number. After calling the number I proceeded to explain for the third time the situation to a man named Dewayne. Dewayne, after listening to the issue, proceeded to transfer me back to delivery customer service. Now I get to explain it again for a fourth time to Parker. He is very nice but again has no resolution except refund. When I offered my resolution he seemed excited at the possibility. So, after checking the item number for availability in stores he told me what I already knew at this point, available on line only. At least Parker has internet access compared to Josh. So all this leads to this simple conclusion. There was no effort in attempting to find a resolution to a problem created by your company starting with Diane and ending with Parker. In fact Parker said there was a good chance we would have received the dress on time if Diane would have resubmitted the order when my daughter spoke to her on Friday. We do not want anything in terms of coupons, gift cards, etc. Just needed a dress. I am glad that all my conversations were recorded for quality. The original order number is [protected]. I do not want anyone fired but certainly Diane could use some resolution training and Josh some integrity. I am certain this is just a snapshot of a bad moment outdone but hundreds of good ones provided by your company on a daily basis but this is an important day for my daughter inconvenienced by that moment.
Thank you for your time,
Michael

On 1/5/19 I attempted to return an item beyond the return time limit. I have done this on other occasions and was given a gift card for the amount I originally paid. These 2 employees said I could get $7 for my $20 item and they could not give me a gift card. They were rude and never apologized for not being able to help me. One of them even rolled her eyes at me and walked away! I'm appalled at this behavior. Steinmart has lost my business and that of all of my family and friends. Totally unacceptable behavior of employees.

Around Mid Dec. I was in the Hurst, Texas location. I went in as I had received an email that women's clearance was an additional 50% off. The email did not read any exclusions to the women's clearance just 50% off women's clearance. I took quite a bit of time to look through the store in general. When I went to check out some of the clearance items did not ring 50% additional off. I showed the employee, who was checking me out the email, she called over the manager. The manager then began to tell me those items were not included. I showed her the email and got a "but, these are not included". I then asked her FOUR times if what I had in my hand was or was not a clearance item. She would not answer me until the final time and answered with a YES but it is not included in the 50% off.
The point is not rather she was right or wrong. I have no doubt that it was marked as Stein Mart intended, the point is that she was very argumentive -a horrible manager for any retail chain of any capacity. Basic customer service skills are essential and communication skills which she was certainly lacking. Even more important is the email was misleading, false advertising. I went to the store because of the email which as previously stated had no exclusions to the women's half off clearance.

A bit more. the first inclination is probably going to be I don't understand Stein Mart, pricing. sales, coupons, etc...general way of business.

The Hurst store was originally located less than a mile down the road in what is now a grocery store. I shopped Stein Mart when Stein Mart originated. I shopped Stein Marts back in the day you had a Waco. Texas location, which has been closed for more years than I can remember.
I frequently travel and shop Stein Marts in other cities (Houston regularly) College Station, Tx. yesterday and other states. Many other states. I have been a preferred black card holder for years and have a Stein Mart credit card. I receive notice to invites at Hurst as in the top 10% of customers. I am most likely in the top 10% nationwide.

The Hurst, Tx. store has always been one of the most poorly staffed, managed locations. I find the Camp Bowie in Ft Worth, Tx. and the south Hulen in Ft Worth both more pleasant locations. I know them all, both Arlington, Tx. locations, Frisco, Dallas, Irving, Etc. I have gone out of my way to avoid Hurst as they have the greatest incidents of problems with pricing and pleasant store personnel.
The quandary is that is the preferred store as far as location and sometimes, I just need to go there.

Then on top of that, almost, if not immediately my daily email notifications of sales and coupons ceased. I can't help but think that is not coincidental but she went into my profile and without my consent killed my email notifications. I wonder if Stein Mart wants store managers or assistant managers (surely she was not the main store manager) doing such.
At any rate, I would like my email added back in; [protected]@yahoo.com
I tried going on line and signing up for emails again but none have come through.
I would like this acknowledged at a top level as the problems are real and profound. The advertising is misleading and the Hurst manager ( of whatever management capacity) going into and killing emails notifications is beyond belief.

Thank you,
Karen Hogan
[protected]

P.S. For what it is worth, I find the clerk at the Hurst location with the long blonde hair, I believe she teaches as well to be quite pleasant and a better employee.

I have been shopping at Stein Mart for about 15 years and always enjoyed the merchandise. I am sorry to say I have been into your store and on the last 5 or 6 visits have been terribly disappointed in the quality of your clothes.
The women's clothes have become so K-Mart looking that sag and droop from too much spandex. The styles are tasteless and all look the same. The men's shirts are all 100% cotton that is wrinkled and cheap looking. I had to leave your store to shop at Kohl's for a man's shirt.

Patricia Jensen

Sorry to be a negative nancy, but this needs to be said - y'all. Don't shop at stein mart.

So... Ordered a shirt online, received it, with the security tag on it. Called customer service, talked to robert, was told sure - you can get a replacement, but we need $80 (money already paid) for said shirt, until we receive the one with the security tag on it. Talked to a "supervisor" named thomas, who said it is their "process" unapologetically. Okay. I already paid for the shirt, I can't use the one you sent me, but you need to charge again for another shirt until you receive the one your warehouse left the sensor on? I'm so confused... Worst service ever. And christmas is on monday, the shirt is a gift. Thanks, stein mart, robert and thomas - I will never shop your store - online or otherwise, ever again. And I would give you negative 5 stars if I could.

I placed an order for a Christmas quilt, shams and multiple pillows on December 7th. Received a shipping notice on December 8th for the quilt. On December 10th, I received a telephone voice mail that the fulfillment center made a mistake and the quilt is not available. They were cancelling my order for the quilt and crediting my account.

I sent Stein Mart's customer service a complaint on December 10th and never heard back from them.

Now I have three pillows and two shams being shipped and billed that I cannot use!

I love Stein Mart, but I will never order anything online from them again.

I am a local resident of Vero Beach. I shop at Steinmart frequently. Today I was going to purchase an item that was on a rack staying all items on rack this price. When at check out I asked why not getting price on rack. Sales lady very helpful and found a few other items on rack. She said she would honor that price. At that moment the manager Carrie chimes in NO they would not honor that price. She was rude and not consumer friendly. I was taken aback by the way she handled this. I am disappointed with steinmart and will not go back to this store as long as this manager is there. Her approach was so condisending and unprofessional.
Sincerely,
Pat Lucas
[protected]

I purchased 2 items in may in Florida. I have receipt for both items.
I talked to „retail equation" they told me I can not return because of „return activity".
I can not use these 2 items, they do not fit (I need different size).
I am upset with ur store - I want to return these 2 items or I am asking for a refund of $72.68.

Sincerely
S Julian

I ordered two Kenneth Cole suits on September 15, 2018. I had ordered the identical suit from Zappos the week before. The suits from Stein Mart were rolled up and packed in a plastic bag. There was no packing slip in the package. The suits are completely mashed and wrinkled. The Zappos suit arrived in a box on a hanger with a large sealed plastic bag protecting the entire garment. The Stein Mart suits cannot be worn without a professional pressing, perhaps cleaning as well.

Corporate office does not respond to phone calls. I spoke with Peter, a supervisor in customer service. When I requested the name of someone above him for a call back, he hung up on me . A company embarrassingly unprofessional. Certainly not a good idea to order from Stein Mart.