Stein Mart
Reviews and Complaints

I was visiting my brother in Asbury New Jersey, since there isn't a stein mart near me in Ct I wanted in! Well I have never in my life been treated with such rudeness! One woman called me over to check out at het register, then started to talk to other employers! WHAT? SO I went to the other register, the woman did not interact verbally just with hetr hands! Come on! Rude, Rude ladies, if you want to call them that. I was there yesterday at 10 am sharp!
Please sprinkle some niceness on these witches!
I have been to many steinmarts in Az, Florida, and Pa. This was just auwful!
Maggie Schlegel

I have been to stein Mart on July 11 around 7:15pm to 1060 Parkside Main St, Cary, NC 27519 location and at the checkout time had the Worst customer relationship, the checkout person Mr.Mausham was very rude, used words like " have some common sense" and hearing to it I called the manager Kristine then he says it's his slang and when the manager stepped away he said let's meet after my work is done, very rude and insulating people.

Attempted to use scratch off discount card (40% 50% or 75%) mailing for 4th of july 2017 sales promotion on 6/28/17 at franklin park nj store for red dot items. my scratch off should have been an additional 40% off my red dot purchases. instead they gave me a 50% store discount for less expensive items and a standard 40% discount for the more expensive red dot items. the additional special scratch off 40% discount on these red dot items was refused. I was told the company made the sale? public? (what the heck... of course the sale is public) and my scratch card mailing was not honored. well they got me into the store by sending me the scratch off card and when I went to use it... after the sales clerk scratched off the card... things switched iup on me and I was told I could not use the promotional card that was sent to my home.

Today being 06/10/2017, I went to Stein Mart in Pineville, North Carolina. I went to that specific store because my sister-in-law spoke so highly of it. I wanted to purchase a beach tote, but the handle had damage to it, I would still have purchased it if the discount I was offered would have been better then 10 percent and if the person that I spoke to would have had better customer service skills, her name is Janice and she made me feel as if I was not welcomed there. It was as if she would rather throw the tote away then to get a sale. I had something else I was going to purchase, but I put it back and walked out your store, I called my sister-in-law and told her I would wait for her outside as she was still in the store, she came right out, I told her what I had encountered and she told me that Janice had such a bad attitude, that if she needed help she would never ask her for help. I would have purchased the tote, but now I don't think I will go to that store ever again. Word of mouth will bring people in or keep them away.

I have worked for Steinmart for 20 years. I feel like I have been singled out by my district manager Brenda Luther. I was off work on FMLA from October to January. In December 2016 my younger brother passed away. During this time Ms Luther was aware I was under Doctors care for extreme depression. I was trying to work my scheduled shifts however she was not accepting of the situation. She had loss prevention track when I was there. She accused me of not being at work when I was. She threatened my job at several times. There are managers in her district who do not work 40 hours a week but they are exempt because she has her favorite managers. Managers who leave to pick up there children and never come back managers who leave for several hours on company time to have their hair and nails done. There were days that I was so depressed about my brother that I could not get out of bed. She did not care. She has not provided me with my termination paperwork. She also provided me with alternative medication other than what my doctor prescribed. She also told me confidential information about Gary Pierce John Hegadus and many others at corporate level. She sent me emails that I have threatening my job. I do not know why she made me a target if I was investigated why were the other managers? She is aware of what is going on but overlooks it. Why me? I was a loyal employee for 20 years. Is it because she found out I am gay and have a partner? I am not sure why she decided to target me but if she is asking assert protection to track me why is she not asking all of her managers to be tracked as well?

To whom it may concern I am very dissatisfied with the amount of plus size clothing you carry in your stores. I received your store catalog in the mail today. Upon looking thru it I couldn't believe you had several pages of women's clothing advertised and only 2 small pages of plus size clothing.
This was in your Womens Week edition. It's very sad that women who are larger than some are discriminated against because of size. I'm not trying to be rude but hope you will take this into consideration . If it doesn't change soon I will no longer shop your stores. Thank you, Helen Brown

Rochester Hills, Mi,
2April2017 5:05PM
Patricia Puscas, Dorin Puscas, phone / [protected]
We (me and my wife) bought a tignanello purse from a shelf that said 30% off. The cashier the lady told me it was not on sale. Another lady form the store, scanned the purses from that shelf and removed the 30% sign.
I asked why I cannot have 30% off and the answer was " these are not in sale".
In Michigan, the law is to sale the product with the listed price. I guess the 30% sign wasn't removed in time but this is not my problem. I didn't want to argue in from of my wife. The purse was around $55 (I will scan and send the receipt later tonight) so 30% (~$16). $16 is not a fortune but to remove the sing in from the customer and to tell him these are not in sale, is not right. She didn't wait for a reply. turn the back and move on like nothing happened. This was second time visit to this store, we liked it, but we will avoid this store from now on. Feeling are stronger than money.
I cannot provide you desirable resolution. I would like to know how do you solve this situation. Please keep my wife out of this.
this is related to
https://www.complaintsboard.com/new_complaint/?editGUID=b0c258cae680c7fb4b2803caee58d549
Regards,
Dorin Puscas / [protected]@ford.com

It is one of the worse companies that I ever work and shops. They treat their employees like slaves . Making theme work so hard and they never even saying thanks you or been precious of them. They don't training them right skill and what to do but if they do make one stupid mistake. They will writing them up and give them notes or final notes. They don't talk nice at all and have too many expeditions from Thier employees and not enough money as well. I had a horrible experience with this company in walnut Creek store. They treat their people like slaves and everyone saying different things when comes to work and thier policy and they do not comnunicate right to each other. So you don't know what you need to do exactly . The management team is socks. I am so sorry for their teams.

I shop at Steinmart in Naples (pelican Bay in Naples) at least once a week. I am usually extremely happy with both products and service. There is one employee there that I've noticed is rude to other employees and customers. Yesterday it affected me personally. I was searching for a product that I'd seen the previous week. A very courteous employee tried to help me find it. After searching for a few minutes, she approached the rude employee to ask if she had seen the product we were looking for...the rude employee snapped "no! I told her that already!" I was too surprised to react at the time, but it's left me with an angry feeling. I had never approached her and she had never told me anything already. I love Steinmart and want to continue shopping there, but want. O thing to do with this employee ever again!

On january 8, 1917, I went to placentia, ca store due to the email I have on a shoe clearance. There I saw a bullboxer ashford shoe on the clearance rack for $55.95. I asked a stein mart employee and she confirmed that all the shoes in the top rack were on sale for that price. When I went to the cashier named trudy, she said the price was $61.98. She said haughtily "this is a bullboxer, I will ask to verify. " after verification, the person that verified it said it is $55.95. Trudy said why is it ringing up $61.98 to the stein mart employee. Then she said to me, it is $61.98, do you want it? Of course, I wont accept that price since two of the employees in stein mart said it was. Trudy is a white and not so friendly towards me. It is not the first time she has rang up my purchases. I noticed that her demeanor is more discriminatory. I am bring this up to the organization, because I felt discriminated today in your store. How can be two of your employees agree with the price. The sign was clear it was on sale. Both of the stein mart employees said it was. Trudy refused to honor that and that is discrimination. Can you let me know what are you going to do about this ? I like to see a resolution and give me that $55.95 sale price and the 20% off on top of that as advertised.
Glenn [protected]

Spartanburg, Sc Hillcrest shopping center is losing too many good employess Duded to managers. They are rude and talk down to people and everyone tells u how to do something different. Lots of customers are also unhappy, I can't understand why no one is checking all this out! May be you don't care about your stores! Some of us are trying to pay bills and we are not getting paid enough for what we have to deal with, also trying to push credit cards on people, that is just wrong. Employess don't get a thing for it, the mangers are always riding about those cards! Marcy & olga are very rude to people! Very unprofessional!

Went shopping a couple of times at your store here in Colorado Springs, CO off of N. Nevada St. I must say that some of the employees were RUDE, unprofessional, and not very helpful. I minded my own business, when I suddenly heard loud voices (yelling) in the store in front of other customers as well. Saw the manager Mandy (I know her name because they called her out), and not only she was rude to other employees, but one on particular she was bullying the poor thing. To me that's very unprofessional and she needs to be fired. Other customers in there were shaking their heads. One lady was telling me how uncomfortable this made her and that she wasn't going shopping there anymore. Other ladies agreed, and I'm not going there anymore. The company needs to train their employees, and bullying is no excuse. That poor girl that got bullied and yelled at in front of everyone, she was shaking. What kind of bullies are you hiring? Because she is the manager, does this give her the right to bully the rest of the employees? She clearly is abusing her power as a manager. She either needs to be put in her place or get fired. I felt so bad for the other employees. I have a friend who works at the local news, and you can be sure I will let her know what's going on. Your store will be on the news soon!

My wife and I went to Stein Mart in Southern Pines, NC for their "Black Friday" sale on Thanksgiving. After we walked into your store my wife had a question about the denim on sale and asked one of your employee if the Lucky brand was on sale because the price of the jeans fell into the price range that was advertised. The employee stated that they were not and said that the denim on sale was on the top shelf. My wife, in a comment to me, said that it seemed that each time she went into the store for something she thought would be included on sale (according to your sales papers) would find out that the items were not on sale. The sales associate took issue with her comment, told her that the ads were correct and that she needed to learn to read. I could see the hurt on my wife's face by the employee's comment and told her that I had a BA in English (which I do), that I agreed with my wife and that if anyone was stupid then it was her who was stupid. She then said she was stupid and made additional comments to continue the argument. I then responded to her comments loudly and left the store with my wife. When we went into the store we did not go for the purpose of having my wife put down by anyone. I don't know why this individual did what she (maybe she didn't like working on the holiday) but I have no intention of returning to this store.

Jerel Laton ([protected]@yahoo.com)

on 11/9/16 undercover security stopped me after i was looking around for only 20 min. first thing out his mouth was, "sir, are you handicapped?" I say what? he said i was going into my pockets & looking around everywhere. This was my 2nd visit ever by the way, trying to spend my gift card for my birthday and find something nice. i was insulted and so embarrassed by his handicapped comment. i left at 10:28am with thoughts of never going again. he was african american. you guys can find me on camera if you want proof that i was there. i'm a tall white guy and i bought a watch and earrings with a gift card. i think i deserve a $1, 000 shopping spree if i dont decide to sue

I purchased a pair of sandals four years ago that I've only worn THREE times. I have the original receipt & the original box, still with the silicone packets in it. The metallic trim on one of the sandals has come undone & cannot be easily fixed. Thus, they are not wearable. Other than the loose trim, the sandals still look brand new. The store manager told me that since the item is "not in their system, " they cannot do anything about it. I paid over $40 for the sandals. I would be satisfied with a partial refund or partial in-store credit, but they were not helpful at all. I have returned items at a discount store (Ross) in a similar situation. SteinMart is supposed to be a high-end store. However, they have terrible customer service. I will NEVER shop there again.

I went shopping for a comforter set and found a set at the store which was $129.99 marked off $20.00 due to defective. This note was dated 04/09/09. I asked the salesperson if I could speak to the manager as the "defect" was a king comforter with queen sheets. The manger was evidently too busy to see me in person, but didn't have a problem relaying a message that "the discount shown is all we are going to mark it off." Well, thank you for NOT speaking to me personally - and since this item was sitting on the shelf for a year and a half - I guess you can hope there will be a market for someone wanting a king comforter complete with queen sheets. This is the second instance where a Stein Mart manager was unprofessional. I will take ALL of my business to Chico's. BTW - I spent a significant amount in their store monthly as my career requires professional dress. Perhaps Stein Mart should retrain managers about what customer service looks like. An in person conversation would have been nice.

Several months ago I was checking out at Stein Mart with some purchases. The sales clerk told me that Stein Mart was giving free magazines to their customers as a way of saying thank you. I asked several times if the magazines cost anything and he assured me they were free. He gave me a piece of paper with magazine choices and I didn't see any that I really wanted. He said he like US and that was a good magazine. So I choose US, Southern Living and Family Circle.

Just yesterday my credit card bill came and I have been charged a high price for US and Southern Living! I am outraged!