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I purchased a pair of sandals four years ago that I've only worn THREE times. I have the original receipt & the original box, still with the silicone packets in it. The metallic trim on one of the sandals has come undone & cannot be easily fixed. Thus, they are not wearable. Other than the loose trim, the sandals still look brand new. The store manager told me that since the item is "not in their system, " they cannot do anything about it. I paid over $40 for the sandals. I would be satisfied with a partial refund or partial in-store credit, but they were not helpful at all. I have returned items at a discount store (Ross) in a similar situation. SteinMart is supposed to be a high-end store. However, they have terrible customer service. I will NEVER shop there again.
Yes, I can expect that! Read my complaint again. I wore them THREE times. They cost over $40. SteinMart is supposed to be a "high-end" store. They need to do a better job with customer service and stand behind the merchandise they sell. Again, as stated, a discount store (Ross) treats their customers better than SteinMart!
Hey, $15 is better than NOTHING! I said I'd be happy with a partial in-store credit. (I certainly wouldn't take this case to court, BTW, nor do I think SteinMart would try to resell shoes that have been worn.) Interestingly, since submitting my complaint, I've found MANY on-line complaints about SteinMart. It appears they have a serious problem with poor customer service.
I was told I would receive a free subscription to People magazine while shopping at Steinmart. I notice there is now an unthorized charge of $60.98 on my checking account. I do plan to contact Steinmart and give them a piece of my mind!
I had the same thing for the same magazine happen overnight last night. Woke up this morning and the teeny bit of money I had left in my checking account to get me through the next week was taken by people magazine. I figured, like with other magazine offers, that at the end of the trial period I would recieve a notice in the mail (Like I have for a dozen other magazines I've been receiving without ordering). If that notice wasn't sent back to the company with a check or cc number to charge it too that meant I WASN'T INTERESTED. I didn't worry about it until now. The woman at Steinmart who signed me up said they were taking phone numbers to give those customers who did sign up a courtesy call when the trial period was about to end to give me a opportunity to cancel. Never received that call. Please post what you find out.
Calm down people! No need for the smart-aleck comments. Remember the saying about Karma...No, I don't have a "serious problem telling time." No I "don't have it in my head the customer is always right, " etc. Not that it is significant to my complaint, but the trim is delicate, metallic, tiny, and loops around the leather in an intricate pattern. Send me your address, and I'll gladly pay you to fix it for me. Glad I could provide a laugh. My satisfaction is that the complaint is out here, and word of mouth works. As stated previously, there are many on-line complaints about SteinMart's customer service. This is just one more for potential customers to consider.
No, I do NOT think I'm the exception to the rule. Apparently you rude people either did not read the whole complaint or have difficulty with comprehension. Read this slowly now and let it sink in...If you want to get technical, THE RETURN POLICY ON THE RECEIPT CLEARLY STATES IN WRITING THAT RETURNS AFTER 60 DAYS WILL GET IN-STORE CREDIT. There is NO TIME LIMIT. It would be one thing if I wore them often; then I wouldn't complain. $40 sandals should not fall apart after three wearings.
I did e-mail the company and am waiting on a response. If there is NO time limit, four years is not too long. AGAIN, AS STATED, other stores honor their return policies. I'm not asking for anything excessive.
Gatortracks: Ummm...because they didn't fall apart at the 60-day mark?!? AGAIN, AS STATED, I don't wear them often. Thus, I don't pull them out of the box every other day to inspect them. Do you inspect the items you purchased in that manner? The complaint may not be valid to you, but is not unreasonable.
They're not a pair of Manolo Blahnik's from Neiman Marcus
OMG I had to read this again even Nordstrom who I think has the best customer service in the WORLD would not take these back it's just gross of you to think that Stein Mart would! In law there is legal guilt not moral guilt and legal guilt is based on evidence that being said... 1. I doubt you would find a legal precedent for your return and 2. it's vulgar to think a store "should" take back 4 yr old shoes *that have been worn* makes me sad. I would never ask this of a merchant...
don't know why that post came out all messed up...
Your stupid its been years shut the ### up with your cheap 40 dollar shoes
Steinmart's policy is that we can give you store credit IF we have item in system. Shoes that are 4 years old were marked out of stock. Also, after 4 years, the item is worth .01. It seems to me what you did is decided that you didn't want the ahoes afyer 4 years and thought you could beratw the employees into giving you something for them. You are being ridiculous.
Also, the store credit technicality is we cam give you the current selling price on a merchandise credit. Thus, after 4 years, the selling price is .01
Stein Mart's Return Policy is pretty clear:
- If you are not satisfied with a Stein Mart purchase, return it with a valid receipt within 60 days. Depending on your method of payment, we will refund the purchase price via a cash refund, an eCredit or a credit to your charge card.
- After 60 days, you can return a Stein Mart purchase accompanied by a valid receipt for the current selling price. Depending on your method of payment, you will receive an exchange, credit or refund.
AFTER 60 DAYS YOU CAN RETURN A STEIN MART PURCHASE ACCOMPANIED BY A VALID RECEIPT FOR THE CURRENT SELLING PRICE!
Trying to return something after four years is absolutely ridiculous.
That is incorrect information. I received an outfit a few days ago which I want to return. The labels are on there and it is in the same packaging. I have been told that they WON'T REFUND MY CREDIT CARD but will give me a STORE CREDIT. I don't want a STORE CREDIT and indeed will NEVER do business with them again. This return is within a week, so that is not an excuse to not refund my money. I will be contacting the FTC in this regard.