Steve Madden
Reviews and Complaints

Bought these for my daughter August 14 2021. She loves the boots but one of the eyelets for the shoelaces fell off. I glued it back on but the silver piece on top is missing. How do I get another do it looks like the others.
D Heath
[protected]

I purchases the ZELLE CAMEL MULTI heels in a size 7.0, both in camel and pink at Leesburg VA Outlet. After a month of having them, I finally wore the camel ones for a night out on the town and these shoes are hell! They are uncomfortable and should be taking off the shelf. I couldn't even walk down the street with these shoes. After feeling this bad (I told myself that I would never hold on to heel that I can't wear all night). Since I had wore them, I only returned the pink ones, however I would like to see if Steve Madden HQ can do something since these shoes are made poorly. Even when I went back to the Leesburg VA Outlet to return the shoes, the gentlemen that helped me the first time stated that he advise customers to not buy the shoes. I told another employee that he was the one that actually helped me the first time around and I wished that he told me that then. I would have not be out of my money. I still have the receipt too and happy to send it over.

I was so exited to wear my sandals I wore them for the first time today 7/8/2021 for around an hour when I noticed blood on my toes finger because the Pearls of the sandals are sharp and that's how it made the cut. If you could please check the product I don't want the same thing happens to other people specially because I am a big fan of the Steve Madden brand

I made an order 6days ago there is no update and When I called customer service 2 times they keep talking about some internal issues! Extremely unprofessional

Steve Madden likes to send used heels that are clearly returns to customers. I emailed customer service about the issue, but never got a response. Also I suggest you check your purchase for defects because a lot of Steve Madden heels has some sort of defect. I ordered seven heels, four of them had some kind of defect. One of the heels had an indention on the upper inside part of the heel. Another one had a small hole by the heel part. The other two Just looked like they were in a rush to make them. Either they are trying to cut corners or their quality control is terrible! For the price I'm paying, I would think it would be better quality!

I bought these shoes for my granddaughter for school. She is a senior in high school. The first time She wore these shoes, and literally within the first hour, the entire sole fell off the cork and the rope was just dangling! Because She was away from home, She had to tape them together and was totally embarassed. When people asked her about the shoe, She told them...these are Steve Maddens and They cost $80.00. Ridiculous!

I ordered these boots in June while I was out of country and when I received them in July, I enjoyed them for about 3 days before the zipper broke off and the sole started tearing away from the boot. Now after one more wear as you can see the entire heel is ripping off of the boot. I'm completely unsatisfied with the quality of the boots. What can be done to set this straight?

Below are the evidence of a poorly designed piece of relatively priced footwear.

Thank you,
Geoff Bell
[protected]@gmail.com

I received this present for my birthday the beginning of June. June 2, 2019 to be exact. Two weeks later the zipper broke completely off, the back strap is coming undone and the seams have ripped. I do not have a receipt because as I stated, it was a birthday present. This is actually my favorite purse and I would like If someone could get back to me ASAP. Thank you very much in advance . I hope we can get this resolved in a timely manner

Hi,

Over the weekend I had my grad and I wanted to wear your lovely stecy black heels. However mid walk up my strap around ankle came undone and my shoe almost fell off. I lost the black strap that goes around my ankle, it somehow must've fallen off ruining the look of my dress and as a result, grad night. As an avid shopper of Steve Madden I don't understand why the strap isn't attached to the shoe like mo? Without the strap this shoe is impractical and unrealistic to wear making it worthless. Where would I be able to get a strap without buying a pair of shoes?

Let's get this fixed.
Kady

Bought Steve Madden sneaker at The Bay a year ago. Worn the sneakers a couple of times and noticed at back of shoe has silver Steve Madden symbol and it has come off. I tried glueing it and it didn't work. Now it is completely out and I have a hole in the back of the shoe. They still are fairly new and disappointed that I can't wear them as it looks bad. I would like to be compensated as this should not of happened. I have pictures I can show you wasn't sure how to upload them.

My fiancé bought a pair of black suede daisies size 7 1/2 from fingerhut, I have worn them 5 time just to church and I notice a walble so I took them to a shoe shop and they told me to get my money back that-the shank was broke, fingerhut would not let us return them and my fiancé of modest means was still paying them off, I would like a address so I can send them in to get a new pair.

Dear Sirs,
I am disappoint that I got 2 pairs of Steve Madden on 24 Nov 2018 at Delhi airport and the sole material started peeling of after just one day of use of the model - Delicious Attached is the photo.

The other pair - Posyy, got so loose after one day's use that there is no grip on the feet and slips out .

The flats are very expensive and this is not the quality expected from a reputed brand like Serve Madden.

I would appreciate if you could send a replacement or give me a full refund on my purchase. Shall wait for your response before I post my reviews online.

Attached is the photo of the damaged pair and the invoice.

Details:
Receipt no: 8765
Store code. 9604 (It could be 9804 the print is unclear)
Date: 11/24/18
Time: 10:19.58
Terminal No. : SM01
Staff ID: GAURAV

I look forward to your response.

Thanks and Regards

Mukul Apte
M: +91 [protected]
E: [protected]@gmail.com
Address:
Falcon Infocomm Pvt ltd.
1207 Kailash, 26 K.G. Marg
New Delhi 110001

Yesterday, 10/08/2018, around 8-8:30pm, I walked into the San Marcos, Tx outlet location. I was specifically looking for two items. The MOD (I'm assuming) did not greet us nor did she ask if we needed help. My husband and I proceeded to shop and he did not find what he was looking for. I was looking for handbags which were located behind the counter. I asked her to see one and she handed it to me, & turned her back for maybe 2 seconds, then turned back and asked me if I was ready to buy it. I told her I needed a few more minutes to think about it (I was still looking at it making sure it really would be of use to me) & she rolled her eyes and turned her back to me again. This was the worst experience I've ever had here. I constantly walk in and out of this location shopping & never have I ever had such poor, uncomfortable experience. I didn't even want the bag anymore so I left, and I don't know that I'd ever want to shop there again.

On 10/04/18 I walked in to
7400 Las Vegas Blvd S
Las Vegas, NV 89123
United States
In Las Vegas, I wasn't welcomed in nicely by the manager Miss. Andrea (302222) and associate Mis. Avery C (22281) . They gave me a dirty look and looked at each other. What a great associate Steve Madden has! I won't be going back, taking my business somewhere else. Thank you for taking your time, Steven Madden as always been my favorite store. After this day I won't be going back.

Hello,
I always buy my shoes from Steve Madden and I normally love them.
But these pair of shoes are absolutely horrible.. they dye my feet black everytime I wear them
& it's so hard to get rid of the black stain on my feet. Not impressed at all and it's very disappointing to pay 120$ for shoes that do this to me and it's also embarrassing to take my shoes off because my feet are so black ..

Hannah Ousley
[protected]@yahoo.com
[protected]

I bought these shoes on May 21st, 2018 at the outlet Steve Madden store in Woodstock, GA. Recently after I had bought them several of my friends the had bought the same pair of shoes and the back strap broke off so easily. On June 24th, 2018 barely a month since I had bought my pair, the back strap broke off while I was attending a baby shower. I then proceed to call the outlet store I got them from and a lady told me I could get a refund If I kept the receipt. Considering I bought them a month ago AND they were $88.00 I thought I was getting my money`s worth I did not keep the receipt. I am very unhappy with spending $88.00 on a pair of shoes that was made so poorly. I also have realized the product has been taking down from the website, which means that you are aware of this continuing issue with this product and not informing ones who have purchased them.

Purchased 5-12-2018, worn one time to my son's graduation. After less than 6 hours of wear and less than a half a mile of wear this is how they look on the inside. Such a disappointment, I guess I should have spent $30 and purchased the Birkenstock sandals. I am asking for my money back, store won't give it and they are virtually unwearable at this point. $70 for a pair of sandals I got to wear one time is a little ridiculous for me, I work very hard for my money.

I buy your shoes all the time and I never had an issue I gotten a pair of your shoes as a gift I say 2 years ago and I didn't get a chance to wear them so today I decided to as I'm walking I fell down and hurt my hand to caught the fall... I don't know what happened but I'm not happy at all.. so I don't have an receipt or anything but I just wanted to let you know

I love Steve Madden accessories and shoes
But my experience in the store was terrible
As my daughter and I walked in we experienced shoes all over the place.. On the floor.. And on counters and displays, we couldn't even tell what was the trend or clearance or displays... As we Asked for help from a manager (don't recall names) she seemed to be worried about trying on shoes herself and she went to back of store and didn't make it back out.. along came another member of management (store manager) trying on shoes as well. She didn't even ask for help.. She didn't even
smile Very unprofessional and not willing to help customers find their trends ..i never complain but this was a little to much. Didn't seem that they wanted to sell or much less be there, But shop themselves with a mess thru out the store.. I understand there's things to do but not talking or welcoming customers is to much .. Rio Grande Valley premium outlet Steve Madden Mercedes TX