Steve Madden
Reviews and Complaints

Hi,

I purchased a fair of braided black flats on my last trip to Vancouver which was the last week of April.
Unfortunately I don't have my receipt and do not expect a refund but I believe you need to see these pictures.
I wear these flats 2-3 times a week to work, I sit in a chair for 8 hours a day, walk lightly around the office and 5 mins to and from the bus, so we are talking very light wear. I have other Steve Madden shoes and boots and coats and have always been supremely happy with the quality and wear.
I have never seen shoes "disintegrate" fast and so horribly in my life.

My husband purchased me a pair of Steve Madden furry flip-flops from Macy's around May 22, 2017. The side of one of the shoes is already tearing away from the sole and the shoes are less than a month old. Because these shoes were not inexpensive or cheap, they should have lasted for more than three weeks. I am requesting a refund or voucher for a new pair of these shoes. I have purchased Steve Madden products in the past and this is the first time I been dissatisfied with the quality of the product. Can someone please contact me at the information below regarding how I can get a replacement or refund? Thanks.

Sylvia Morton
428 Emmons
Lincoln Park, MI 48146
[protected]
[protected]@yahoo.com

I ordered a shoe in store via mail because they did not have my size. It took forever for me to get the shoe because of the way the store rep listed my apt number. Finally received my shoe and its missing stitching. Its so sad because I reached out to get a discount for the shoe but was offered nothing but a return label. After I was inconvenience all they offered was a return label. I waited for a shoe and got not sympathy what so ever. Steve Madden used to be my favorite shoe company but I am so done with them. I can see them going down hill. Steer Clear of the damaged Steve Madden

We are loyal customer of your brand but recently we bought my husband shoe that he wore for once and resulted in big swollen thumb. As we went to exchange it the manager of steve maiden shop in deira city center dubai refused to change as per his description the company IS NOT RESPONSIBLE FOR DISCOMFORT THAT CAUSED BY SHOE, unless its a manufacturing fault. He was rude and unaccomodative inspite the shoe was in perfect condition to be returned. It was highly disappointing and inhumane at the part of company who has policy of not paying heed to physical discomfort brought by their product.

I have been a long time buyer of steve madden products, especially footwear and my recent experiences with the quality has left me extremely disappointed and regretful of my purchases. I bought the DONDDI-M sandal last month for a vacation and after wearing them ONE time the leather of the strap across the toes has faded in colour and looks terrible. It looks as if i have owned them for years, but the bottom of the shoe still looks new.
A few weeks prior to this purchase i bought the ECENTRIC-Q sneaker in black, which i was in love with. Unfortunately I noticed within a few weeks the leather edge had began to crack and wear away. I was disappointed by this but whats even worse is now the rubber sole of the shoe is completely detaching from the shoe! I think its unacceptable for them to be doing this after less than a few months considering they are mostly worn indoors and not outside of their intended purpose as a fashion sneaker. I can provide pictures of the quality issues mentioned if needed.

Hi,

I bought a pair of shoes from Steve Madden Phoenix mall Bengaluru India . The pasting quality was so poor that the sole started coming out from sides within first three months. Since I am a loyal customer for Steve madden I immediately went to the store in Pacific mall Delhi with my grievance. I was surprised to hear that despite looking at the horrible quality of shoes the staff in the showroom told me that only help they can offer if pasting. Reluctantly I opted for it as did not have an alternative. But just in next three months the pasting came out again for both shoes. I am really disappointed as I spent 4k for this pair of shoes and never expected a brand like Steve Madden with which I am associated with last 9 years will give me such a treatment. I am looking forward for a reasonable resolution(Return or Refund) to my complaint else I will finish my relationship with the brand and also will never advise any of my acquaintance to even think about buying Steve Madden. It's a sad situation. Can this be looked at immediately. I can share the pics of the product for reference

Regards

Barkha
[protected]@gmail.com

I recently made an online purchase #[protected]
I received my order on Wednesday and I am pretty sure you also received some kind of info showing proof of when my order was delivered.
I have been a costumer of Steve Madden since I can remember, I have always believed and liked the quality and designs of the brand, and I have made countless purchases online and in store.
However, I had never received an order in such bad and unacceptable conditions like the one I received Wednesday night. From the moment I opened the box, I noticed the shoe box was missing the lid, when I took out one of the shoes I noticed the dirty soles, and clear signs they have been worn and used several times. They look dirty, and you can clearly see it in the pictures attached. The inside of one of the shoes is MORE than DIRTY, it looks nasty and unacceptable. I think it might have been one of the shoes on display, and I understand you are trying to make a sale, BUT as a costumer, even if it was a store purchase I will never spend my money on something use nor with visible signs that it has been worn. As a shoe fanatic I believe that the main and most important reason why I spend so much money in shoes is because I like them to look clean, nice, flawless and like NEW all the time.
I will return the shoes at the nearest store I find, I travel around and outside the country very often and I don't have time to ship them back. I am not looking for any kind of apologies, or any special discount or treatment, I would just like for you to take costumer service seriously.

My name is deepika, i have bought steve maden golden shoes from gurgaon mall worth Rs. 7999. Since i have bought shoes tore from both sides, then i took my shoe to elante mall Chandigarh and asked steve maden guy to replace my shoes but they said without bill they can do anything for this. My point is if customer dont have bill then he or she cant replace the article which they bought it from anywhere within india. its the duty of brand to track my bill. Please do contact me at [protected] any time for this issue any please my request to replace my shoe as soon as possible.

Thanks
Deepika
[protected]

I purchased a pair of pumps from Steve Madden SA, only to find they were terribly uncomfortable. I used it twice. I purchased another pair some time after, only to find the same problem. 2 pairs of absolutely uncomfortable shoes from such an established brand- that says a lot about the brand. The items in Steve Madden aren't cheap- you'd think you paying for great quality, comfortable shoes but clearly that's not the case. Beyond disappointed with this brand. Would never recommend it.

On Wednesday Feb 15th, I purchased a pair of Krammer's boots at the Georgetown location in Washington D.C.
This morning I put them on for the first time and when I got to my office I noticed that the right side was "loser" than the left side.
Upon comparing the shoe sizes I noticed that the right side shoe was size 12, which was a different size that the left one which was the only one I tried on at the store. I trusted that they could do a simple task such as putting the right size pair in the box along with the size 11 that I chose.
So went to the same store in the morning (first because I wanted to make sure that they could be sold again as I only had them on for about 1 hour and it was a car ride from home to my office). When I get to the store the person says that they did not have the pair size and that they must have given the other pair to another customer.
At this point, I have no shoes, wasted an hour of office hours and was not offered any solutions other than " why don't you get a different kind of shoe?". I have been looking for a shoe with this characteristics for a while and was very happy to see that SM had them, yet seemed like the store employee (even-thought she sells shoes) did not understand that. I did NOT want any other kind of shoes.
I asked then if she could check with other stores (she never offered) because at this point I was walking in the city with socks. She was able to locate a pair for me at Pentagon Mall, so drove there and finally got them.
This has been the worse and most time consuming experience I have ever had since I have been a fan of SM shoes. Makes me think twice about considering SM again.
It amazes me how lack of employee's attention and problem solving skills could hurt such a nice brand.

We purchased a pair of shoes from the Steve Madden store in Philadelphia and they didn't have the size so the assistant ordered the shoes online. The wrong shoes arrived (about 3 weeks later). We called the customer service and they said we had to go into the store. Turns out the store is closed for refurbishment and there is nothing that they can do. Worst customer service ever! Even tried contacting the Regional Managers via LinkedIn with no response. We have wasted so much time arguing about this, probably the most frustrating experience I've ever had ordering anything online. Don't buy from Steve Madden.

January 2017
I Purchased the Steve Madden Dey Boots from SteveMadden.com for my husband a few weeks ago. He wears 12.5 to 13 medium in all of his other boots. He loved the boots when he opened the box but as soon as he looked more closely he said, "these look like they are very narrow" and thought they sent him the wrong size. When he tried them on...well there was just no way he could get his foot in. We had ordered the largest size he ever wears which is a 13 medium and that is what the box said as well as the boots. We held them up to the 12.5 medium shoes he had on and they were even wider than the Steve Madden boots we received. They were, actually, the same width as my son's 10.5 medium shoes. A 13 medium should definitely be wider than a 10.5 medium. Anyway, Steve Madden.com sent us a label to return so we did but when we called to see why we hadn't received a credit yet they said it would be the next day. Just to be sure, we asked them to double check that the refund is for the full amount we paid since the sizing is off on the Dey boots and they said NO there is a restocking fee of almost $7.00. After informing them that there should not be a restocking fee when there is any kind of issue with the product they still didn't care. We already had to deal with the disappointment of receiving boots that don't fit because of being mis-sized or being poorly manufactured but also had our money tied up then having to repackage the boots and run them to a mailing place for UPS because Madden refused to have UPS pick them up at our home like most companies do. We've never had a company charge us a re-stocking fee for causing US so much trouble. Especially not for returning an online order that has any kind of issue like these boots had. We've had items delivered and just didn't like the item and still weren't charged a single fee upon returning. Any time someone orders online they are at a disadvantage because they can't see, touch or try on the item and most companies understand that BUT NOT STEVE MADDEN! We will never buy another thing made by Steve Madden again because there are so many other "MORE REPUTABLE" companies out there... it's just a matter of principle!

I brought the boots pictured in the attachment 2 months ago and the bottoms of the heals have fallen off. I would like a new pair mailed to me ASAP at:
Carolyn Stegon
7601 Danube Dr
Huntington Beach, CA 92647
[protected]

I am very disappointed in the amount I spent ($85) and the quality of the boots. The boots have fallen apart very easily and I should not have to deal with a broken product. I would like to request a full refund check or new boots mailed to me. Thanks you for understanding.

The most uncomfortable shoes ever. I walked 10 min w this shoes and it's hurted really bad my legs. Never anymore I would buy this brand ! 😡❌❌🚫🚫🚫 that's my second purchase from then, and I can not wear other one as well.
THe shoes have beautiful design, but they don't care is is comfortable or not.
Internally the shoes has very low quality, it's not worth one cents.

I just had a very similar problem with stevemadden.com regarding a pair of boots I purchased that were covered in what Steve Madden refers to as a "protective powder" which makes a pair of boots look like someone walked the salt mines wearing the boots.I was honest with them and told them I'd worn the boots - twice because I needed them for an event I was attending. I've never worn them since because they look old and have no shine to them. No matter what I do I cant get this "protective powder" removed. They have no intention of doing anything and have even accused me of not buying the boots directly from them (which I did) but rather from a retail store. And because I am past the time allowed to return something I am stuck with a $100. of boots I wont wear. Here are photos of the boots. Tell me what you think.

www.stevemadden.com is the worst site I have ever bought from! Their products are of a terrible quality and defective and there is no way to get a replacement or a refund.
I bought a pair of shoes and when they arrived sole was completely ripped off! Their nasty customer service rep said that he had no idea what was I talking about and claimed that my order was in a perfect condition. I sent them a photo and they said that was not their fault. They refused to provide any help! I will say that again - do not buy from Steve Madden! Appalling quality!

I bought a pair of shoes on 18th October, 2015 from their store in the Phoenix Market City Mall, Shop No.UG15, Whitefield, Bangalore, Karnataka-560048.

I was impressed with the Fashion and Style of the model 'CRAVES - Black'. At the same time the sales girl was also very professional.

I understand these are fancy items and are not meant for rough use, I bought it with an intent to use it for special occasions only. It was a perfect match for my taste and various suits that I have. By count I have worn these shoes on 4 occasions (3 to 5 hours each time) and the shoes are already worn out. I can still do with a normal wear and tear but this pair of shoes is in a mess. Its looks weird to be precise.

I have spent Rs. 8999 on this pair and I am sorry to say that your designers have failed to consider that they are designing shoes which would eventually be worn in the feet. Rather than sole touching the ground the leather of the shoes touches the ground causing it to wear out. Then the stitching inside and outside of the shoe is also worn out. Again, I have not danced, I have not ran or abused the article in any way.

I have another pair of brown leather shoes that I bought the same day from a different brand which costed me just Rs.2000 and I have been wearing it to the office everyday and those shoes are intact.

I have written to their call center twice in last 13 days an have not got a single response. Poor Quality, flawed design and pathetic customer service.

Is it just me or does this seem to be an insane policy? Purchase a product on line in good faith that it will fit. The style and quality are exactly what you were looking for but sadly the boots run a bit narrow and additionally cannot accommodate your instep. While I can appreciate that clearance items are a no return policy, This makes sense if you have the opportunity to first try them on as in a store. DO NOT DO BUSINESS WITH THIS COMPANY THAT CARES LITTLE ABOUT CUSTOMER SERVICE AND EVEN WORSE...BUSINESS ETHICS! Steer clear of this shade company. Certainly DO NOT do any on line business with them. You will simply regret it. James Galdikas Order # [protected]

Well, do you expect a $200 dollar pair to last for 2 months?So called 'hand-made' sole of one shoe came off and a I noticed a huge tear on the material inside after normal wear at 5-6 occasions.

Highly over-rated brand, won't even buy it's products for $30 too now. To add, when I contacted Steve Madden customer support for same via chat, all they could do was feeling sorry and sending me a link to return policy, mentioning that it is valid only for 30 days.

Well, once bitten twice shy, hope my feedback will help someone.Pheww.