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There have been so many people who have been victims of straight talk. Many have had there active cell number transferred to another customer or sold to another provider and was told my the straight talk offshore reps that there is nothing they could do. This action left many without a cell phone or having to receive a new cell number. This is unpractical and very unprofessional. The reps are quick to say that they are offshore and is unable to help. What can be done to alleviate this issue?
The complaint has been investigated and resolved to the customer’s satisfaction.
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I would like to put a class action suit on Straighttalk. You pay for service and don't go over your minutes they shut your phone off. They have false advertisement. They tell you all types of things and all lies. They need to be stopped. When you want Corporate they don't have a number.
They kept telling me they would transfer me to corporate every time I mentioned the law suit they settled for 40 million because of their unlawful use of the word unlimited which they are still doing they dont get the word unlimited plus they told me last night I cant use my hotspot
7 years later and they still continue to do the same crap that got them sued for 40mil several years ago... They will never learn until until they are 100% out of business and gone for good.
My data has been completely shut off. Saying hotspot was not allowed because of being on a att network so why was I able to get to purchase the plan and use hotspot. Then was told it was shut off because I had used 17 gb of hotspot which I might have but thought when I had used the 10 gb it would just not let me use it anymore. But I guess not. I just know they have screwed me not being able to use any data. And losing money not being able to check my email and not even counting the 7 plus hours I have been on the phone because of there customer service playing games.
Yes I am having the same issue how do I put a issue or something 2 manger hang up on me I was transfer 30 times and was talk to like a dog nothing was note in the account I have proof
i have had my straight talk phone for 14 months now and havr been purchasing the unlimuted 45.00$ refill card for every refill. in december of 2012 I upgradex my phone to a "smart phone". i did the upgrade for several reasons; the primary reason was to transfer data from the back of an ambulance to the receiving hospital. on te fourth day of having a new unlimited service card my service was suspended for what they called excessie useae. i have had this problem every month since. the longest amount of time my service waz suspended was 22 days...meaning i was only abi le to use 8 of my 30 days. when i attempt to contact them im on hold for an extremely long time...sometimes as 57 minutes which was the case last month.
Cut off from Internet due to over usage of Data! REALLY? We Purchased an unlimited Card from Wal-Mart! Only recieved 1/2 a Months service of Internet! We Want in on the CLASS ACTION against StraightTalk and WAL-MART!
My data slowed down during my service plan. .
Most of the time.I can't get on Facebook. Half my phone calls I can't answer.I'll get not enough. Funds.I buy the unlimited.can't get my e mails most of the time. Can't play my game on my phone. Is this going to change ne time soon.would like this problem fixed.
I just signed up for the new home phone / Data service .
We have only had the service for 2 months and the data was shut off 1st month at 3.5 G of usage and 2nd month after 1.5G . When I called the customer service I was told that I was over the 5G that I have paid for. I replied, you just told me that the first month I only use 3.5G, well then suddenly there was something wrong with the box. I had to send the box back . It took 2 weeks to get a replacement, it worked for anothet 2 weeks at 1.5 G it stopped working again, this time the customer service person would not tell me how much, only that we had gone over 5G. If i wanted to wait for the renewal in 10 days or could pay additional to restart. The company are crooks and how come they are able to still be selling thesr products.
I have a straight talk device that was my late mother in law's, she purchased the device 5 months ago, paid $149.99 for the device and they are refusing to unlock it, saying that service needs to be kept with them for 1 year before they will unlock it.
I am not understanding how they can control a device that was paid for out right.
I agree their website told me a phone would work with their service so i went and bought an activation kit. Well it wouldn't work the rep said thrive fixed it, it never did work refused to refund my 65 dollars.
2 months later my sister bought be a straight talk phone been using it then i sent a friend to buy me a card he accidently bought the activation kit. He went back to return it unopened and with recipe and refused to refund the money i say sue them and I'm homeless now i can't eat because their pockets needs to get fatter.
I've had straight talk for four months they cut my service off with the bill paid for five days because they said they sent me a defective sim so Ive missed big money I'm an hvac technician with a mobile detailing business on the side and my phone has been of now for about five days how can I sue them for lost wages?
I have bought the activation kit for BYOP threw Straight Talk. I have had the original activation kit not work for my phone after being told it will work by Straight Talk themselves. They sent me 2 other sim card at two different times and neither of them have work. I did everything they said to do and my phone is still not working. Now they are refusing to send me my refund because I paid for it at Walmart instead of online through them. They have falsely advertised that all BYOP will work. They lied to me and now they are refusing to give me my money back or even help me use the service I have already paid for. I want to bring a lawsuit against them because now my daughter's doctors can't reach me and if something happens and its an emergency I unable to contact people because they don't want to help. How do I start a lawsuit.
Straight Talk shut off my phone before the card expired and when I called to try to get it taken care of I was at first told my number was not a
Straight Talk number. I then went online to my account to find someone else's phone on my account with my daughter's (I called the girl) phone also being listed under my account. I then called and they claimed my phone number was never active through them or my MEID or IMEI were never active. When I told them I had e-mails proving the number had been active on straight talk and was contacting a attorney they then told me they would activate the phone with the number they claimed was never a straight talk number and removed the other phone off my account. I waited about a half hour and checked my account and there was another phone listed with a different number. When I called this time the girl tried telling me they couldn't give me my phone number because it was linked to another phone on my account so they had to give me a new phone number for my phone. I argued with her stating that the only phones that should be on my account active are mine the one they were suppose to be fixing with the original number and my daughter's which was showing on the account. She then asked for the SIM out of my phone, (I had also given this to the first person I talked to) she claimed the SIM didn't match up with the MEID or IMEI of my phone and she would have to send me a new SIM card.
Did you ever get an answer for this? Same exact thing happened to me
I have continued to check my account and in the payment history the serial number for my daughter's phone matches up but the serial number of the other phone that was being charged to my credit card does not match up with the serial number of my phone that they deactivated. Another thing is they claim the number I gave them don't match up with the MEID or IMEI of my phone but when I turn my phone on and go to the my phone number feature it states the phone number they claim isn't mine. They need to be stopped, they are ripping off people.
I TOTALLY AGREE!
I AGREE!
I paid $267.39 for a Samsung Galaxy S5 phone that malfunctioned. They sent me a 2nd phone and it did the same thing. I sent it back to the company as I purchased it online. They rec'd the phone on July 21. They told me it would take 30 working days to get my refund. That was September 1, 2017. I never received my refund. I am getting the run around and doubt I will see my money. I want to sue them for damages to my account and mental stress. I am mentally disabled, live on a fixed income and need that money. Can someone help me? My phone is [protected]. Thanks so much.
I want to file a Class Action Lawsuit against Straight Talk.
Please someone write me at debralinkhart@yahoo.com and tell me who to call to file a CLASS ACTION LAWSUIT against STRAIGHT TALK!
I dont know but I would like to know also. I bout a $45 set up from walmart that said 15gb - activated it an only got 5gb which they claimed in used in 48 hours while connected to my home wifi. I have never in 20 years used even 5gb in a month no way did I use that in 48 hours. on top of that my original sim card didnt work so I had to wait for another one - took 7 days to get the new one and they wont even credit my account for those 7 days. I want my phone unlocked to go back to ATT and straight talk refuses to unlock it even with all the issues with them. they also refuse to port my old att number to this phone unless I deactivate my phone for up to 15 days and just forfeit any days of service I would have had during that time.
Straight talk has been slashing my service I bought a $45.00 unlimited plan my data and service a shortened I'm on a fixed income and have to do without a phone till I can get my check this is ridiculous that every month I try to put my card on my days are getting shorter and shorter try to put minutes on the 3rd then they moved my day to the 1st and they keep going back like that what's going on with them
I wonder if I received one of these phone numbers when I activated my account. on the first day my phone was activated i received calls from uber letting the person know that their ride was there - I cant imagine someone using an old number for uber. I received the same calls the following day. I activated my phone on dec 1 and all through the month of December I have been receiving personal calls for this person - including from her parents and siblings.
I purchased a "new" phone that was promised to be serviceable in my area. These facts where not the case. The phone was locked to another provider, a refurbished phone. I was not able to use it at all. When confronted I was met with attitudes, representatives hanging up, my number was sold to another company, now the service plan I purchased is not being refunded. I would like to know if anyone has any suggestions how to go about a class action suit on them. In this entire fiasco I had my medications messed with not receiving calls from doctors for needed treatment. Due to the phone not working. As well as the inability to purchase a replacement. surely, there is more than sit and gripe that can be done over this.
I am looking to file a law suit against straight talk as well. I purchased two phones, over a year ago. They never advised me they were locked. I specifically asked if they were lock (via their live chat). I was told they are not locked. I have been locked into a 12 month requirement without my knowledge. I have yet with complaint after complaint been able to transfer my phone. I paid for insurance on one. They told me I didn't have insurance and refused to repair it. To make matters worse I was called a [censored] by the supervisor of the unlocking department in the background as he hung up on me. I actually wasn't able to say one word to supervisor as he "spoke over" me the entire call. I am looking for others who would like to join me to sue straight talk (ie: trace phone). please contact me if you would like to join me in this law suit I will be filing in the near future.
I am looking to file a law suit against straight talk. I purchased two phones, over a year ago. They never advised me they were locked. I specifically asked if they were lock (via their live chat). I was told they are not locked. I have been locked into a 12 month requirement without my knowledge. I have yet with complaint after complaint been able to transfer my phone. I paid for insurance on one. I was never informed of the phones being locked, nor was I provided their "FCC Rules" as they tell me regarding their unlocking policy. I NEVER would have purchased the phones from them, I am not finacially able to be in a 12 month "agreement" called a contract with any wireless provided. They told me I didn't have insurance and refused to repair it. To make matters worse I was called a [censored] by the supervisor of the unlocking department in the background as he hung up on me. I actually wasn't able to say one word to supervisor as he "spoke over" me the entire call. This is the extremely short version of what I have been put through. I am looking for others who would like to join me to sue straight talk (ie: trace phone). please contact me if you would like to join me in this law suit I will be filing in the near future.
I would love to join you I have been on the phone getting hung up on all weekend long and all I have got as solution is contact samsung about my phone because straight talk uses the same reliable data counter company as Verizon, AT&T, ALLTEL, and multiple other companies but I have been told I exceed the 62gb limit on my unlimited plan in the first week every month for the last year and they do my wife's phone the same way but my wife is on wifi all day and when I asked how they know when you have mobile data turned on or off I was told by a manager at corporate that there is no way to know whether it is on or off it is estimated how much data you use daily
I called back today to try once more to get my data issue resolved because I need my Google maps I have to drive Jacksonville airport tomorrow and to Tampa Saturday for my younger brothers funeral both trips will be from Tallahassee and i have no idea where im going and i was told that it wasnt their fault and that straight talk doesnt sell samsung devices so all i can do is buy a new phone and service card also when i asked to speak with someone in america i was told that the person i was talking to was in america and they were in the " CITY OF CALIFORNIA " and yes i know i typed city and not state I'm beyond tired of these crooks
Well thats a Fn fat lie... back in the end of 2016 i bought a Samsung S6 through [censored]Talk. 2 years later having to go back to [censored]Talk i bout a crappy J3 its also Samsung.
Boy this company is shady as F!
And needs be ELIMINATED.
Well thats a Fn fat lie... back in the end of 2016 i bought a Samsung S6 through [censored]alk. 2 years later having to go back to [censored]alk i bout a crappy J3 its also Samsung.
Boy this company is shady as F!
And needs be ELIMINATED.
I would also like to be in on the lawsuit. I have been a customer for about 8 years and I have never had the problems I have since the company went to the $55.00 UNLIMITED plan. My service was suspended due to over usage. I talked to on customer service rep that actually called me a liar when I informed her I do not have a laptop or comuter. My husband works midnight and he sleeps during the day and it is just me and I am not on the phone NO WERE NEAR ENOUGH TO USE THAT MUCH DATA. I talked to a superviser named Sally and I have never wanted to go through the phone and slap someone like I wanted to her. I purchased another 2gb for $10.00 and it was never added and she tried to tell me it had been. Then I get Jessel (forgive if that is not how he spells his name) he then told me it had been added but how could it be added when I kept getting a message that data had been blocked? I finally got it straight with the 6th call and 7th person. I have a dictionary if the folks at straight talk need it to look up the word UNLIMITED! THEY ARE FALSE ADVERTISING UNLIMITED. THEY DETERMINE WHEN YOU HAVE REACHED YOUR UNLIMUTED. ITS FUNNY THEY CAN TELL ME ALL THE DATA I USED AND ACTUALLY ACCUSE ME OF SHARING DATA BUT THEY CANT TELL ME WITH WHAT DEVICE I SHARED. I WILL BE SWITCHING TO US CELLULAR...
I am looking to join someone in a class action lawsuit against straight talk. You should look into Consumer Cellular also. They are us based and even though they are a little higher priced if you use a lot of data, they are great with customer service.
I am looking for an attorney now to take the case, I am sure we will have hundreds joining the lawsuit. Straight Talk Lies and are very abusive verbally to their customers. the worst company I have ever delt with. I refuse to pay them another penny of my hard earned money.
StraightTalk is a part of TracFone and TracFone is Consumer Cellular
They are all bad and all shady and all need not exist.
I live in Panama City Florida we was hit hard by hurricane Michael and had no service for days and then spotty service. Verizon whos towers straight talk buys service from gave the customers three free months of service. Verizon from my understanding from Verizon customer service said they compensated Verizon for the down time and figured they would pass the reimbursements on to customers in our area. Straight Talk says they will NOT compensate for loss of service. I paid for the service and should be compensated as well. I filed a complaint with the Better Business Bureau and if it is not resolve I will be looking for a attorney.
Yeah i hate straighttalk, if they were sued back in 2012 then why are they continuing to do the same [censored] several years later?
60GB data cap does not ammount to being UNLIMITED.
I have missed job opportunities due to being shut off, because i like streaming hulu, netflix, youtube, spotify, you know the daily crap every one else has no problems streaming, While i have a problem with having to buffer a youtube video at 240p this is even after i put a new card in. They continue til this day to still Falsely Advertise UNLIMITED and "highspeed" as well as selling refurbs as NEW.
I DO NOT WANT TO FILE A LAWSUIT
INSTEAD I WOULD RATHER SEE THIS COMPANY 100% ELIMINATED.
I dont want anymore people getting Fd over by this shady corporation.
If manufacturers understood how StraightTalk makes their devices utterly useless pieces of crap manufacturers would be wise to not distribute their brand amongst StraightTalk... in the end it makes both look bad. I for one will never use StraightTalk again and from all the issues with them i refuse to buy another Samsung device ever again just out of spite, which i used to be a proud supporter (fanboy if you will) of Samsung but now i can not trust them due to all the issues i have had with StraightTalk selling me an old refurb as a new device.
If or rather WHEN they get sued again make sure this time its for everything they got, so this shady company can never ever get back up and sell people lies again.
Heres the truth though.
Speedtests ALL result in speeds comparable to 3G... with out LTE. (Even though you paid for 4Glte)
unlimited is LIMITED at 60GB of use and can be shut off if they deem "excessive use", which excessive use is apparently normal daily use on any other service.
They claim to have wide coverage which is another huge lie.
I cant even walk down the block with out dropping calls, I literally have to sit still as if im on an old landline, definitly not what i intended for a MOBILE device.
Another false claim is their network being reliable, it is by far the most unstable and unreliable crap i have ever used! its sad when dial up out ranks your service in stability, and old DSL out ranks your speeds.
A world with out StraightTalk is a world i want to wake up to and a world we should all strive for... all shady corporations like this NEED BE ABOLISHED
I say the same about Apple, selling their devices (with the same exact specs as other devices) for triple the price ...its nearly criminal and should be treated as such. With Apple you are literally paying 75% just for the logo and brand name. With this notion i should make a line of laptops pop a lame logo of a banana on that crap and sell it for 5x its worth and value then throw a little RGB on their labal it a new device and sell it for 10x the original, just for the flashy lights.
Our world is crap because we dont regulate these shady practices as needed!
MOWGA!
Make Our World Great Again!
Yeah. Happened to me, too. I ended up losing my number. I saw this and joined.
Hi Johnny Beat. This is Maria fromm Straight Talk Wireless. Our sincere apologies for the inconvenience that this has caused you. Please know that it is never our goal to let you experience such troubles. Our main focus is to provide an excellent service to all our clients, and we know that there are things to improve. Give us a chance to fully investigate this and help you out. For further assistance, you can chat with us via this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Straight talk took my personal hotspot off my phone and said I had exhausted all my data for it and I had only used it 1 time this month for 30 minutes and that was the day they removed it. I called straight talk customer service not only to get the same robot answers out of them but being told they was gonna send me to someone higher than them just to be hung up on. I called everyday all day long for 5 days starting August 11, 2022 til August 15, 2022. My issue is still not resolved on that and to top everything off for the past 4 or 5 months since a new tower by us has been put in by another tower blocking the old tower and leaving everyone around here with slow connections and losing even our antenna tv channels durning certain times of the day and even at through the night. We are frustrated and disappointed in how we are being done when we trusted our providers with giving us what we pay for. Where we are buying the $55 plan that says unlimited data and 15 g of personal hotspot and up until this month on the hotspot which I have used tons of times on my laptop when I’m away from home and not using my WiFi at my house and I never ran out of personal hotspot. So from July 28, 2022 thru August 11, 2022 they are say I exhausted my hotspot. The customer service, chat and the corporate office are extremely rude and sound like robots because they say the exact same thing and say it’s your phone and they need to send a code to get in your phone and check it. I allowed it several times til I caught on and then refused it. They are not want to own up it’s on their end and it isn’t not a one of our faults because everything was fine up until these last 3 to 4 months then bam in 3 days all across the world service just went to crap. Something needs to be done I’m done playing games cause one thing you most definitely do not do is play with my money that is already hard to come by.
Hi Kimberly Haley. Our sincere apologies for the inconvenience that this has caused you. Please know that it is never our goal to let you experience such troubles. Our main focus is to provide an excellent service to all our clients, and we know that there are things to improve. Give us a chance to fully investigate this and help you out. For further assistance, you can chat with us via this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
They just did the same to me...20 gig gone in one evening... They are complete scammers! Sounds like another class action lawsuit too me...
In February of this year my sim was swapped and they told me there is nothing they can do about it. They were able to get into all my accounts and wreaked havoc on my life. They somehow learned my new phone number and have since sent anonymous texts asking “how does it feel to be violated” This is all a direct result of their poor service and I lost hundreds of dollars from phone cards, to Amazon accounts being pillaged and then frozen as a result. Now I can’t even get an Amazon account with my current number. I wish to seek an attorney for all damages, mental and otherwise. This year has been like torture wondering if they will do it again. They stole my identity and straight talk owes me a settlement.
If anyone can help me get the ball rolling, I sure would appreciate it!
Thanks,
Extremely unsatisfied customer
I had Straight talk phone service for almost 5 years and one morning I woke up to my phone being deactivate after I paid the $130 3 month plan service and so I called Straight talk and they reactived my service but with a new phone number and when I asked about why I couldn't have my phone number I had for 5 years back they told me that Verizon was now the carrier for the phone number it's been a year now and I still haven't been able to gain access to my old number and now I'm dealing with identity theft