Straight Talk Wireless
Reviews and Complaints

purchased new straight talk phone from wall mart on 31 jan 2017. Tried to use my phone on feb 18 2017 and it had been deactivated.Was on the phone all day with several different supposedly customer service reps and several different upper level management people trying to get my phone reactivated. Well needless to say i never got my phone reactivated even though i faxed a copy of my receipt from wallmart where i purchased the phone ans was outright told i had stolen the phone and needed to turn myself in to the police. I am a 21 year retired air force veteran and have been around the world and have never dealt with such a bunch of incompitant people in the customer service area. Issue never has been resolved and i am looking in to filing a theft of service charge to this company. Probably wont do any good but will make me feel better.

I'm active military and currently over in Norway and I was trying to pay my phone bill but to no prevail. I wish they would show me a password with the user name so that so that I could log on but unfortunately my e-mail is also locked so I can't get it that way either nor is my phone accepting texts or calls because I didn't buy the international plan before I left. It's very aggravating, can somebody help me with this?

Do not buy straight talk! Ordered 2 sim cards and 2 x$45 monthly cards. When package arrived only sim cards were inside. Explained to customer service and they said phones could not be activated without the cards. It was very frustrating trying to communicate with the agent so I finally said to cancel my order and I would ship the sim cards back. I shipped the cards and now 6 weeks later I still have not received $112.30 credit. I have spoke several times with customer service with no resolution yet.
Worst company ever!

Had phone that had not been used. Bought $30 plan to add to phone. The phone number was given to another customer and the minutes was given to them I am out $30 dollars. Cant use phone. Customer service man said they could not do anything about it I will tell everybody I know not to buy straight talk

Ordered a cell phone and 30 days of service. Phone was to be overnighted. It took 5 days to arrive and had no working microphone. It has been 2 weeks and still waiting for a replacement. In the meantime days of service are being subtracted. Minutes were substracted for doing tests the service rep had me do. They made test calls to me and subtracted minutes for that, too. Customer service is a joke. They do not seem to comprhend what you try telling them. They keep repeating "I understand" when they clearly don't. I have never had such bad service for any product from any company. Goes to show...you get what you pay for.

straight talk advertises unlimited talk text and web if you buy an unlimited card which I borough now they have disabled my Internet and I cant use it there is no contact but they say I broke the contact what contact I would like my Internet service fixed on my phone what kind of company is this when the advertise one thing and then do something else

Straight Talk will flag all phones which mean if you buy a second hand ST phone, it can not be activated without the original proof of purchase faxed to them. Only then will they consider activating it. If a second hand phone is not their branded phone. They will disable data which causes the phone not to be completely usable with ST. Straight Talk's BYOP (Bring Your Own Phone) program falsely advertises compatibility with other carrier phones. They simply do not fully work. Especially VERIZON PHONES. I will be leaving ST as soon as a find a decent carrier at a descent price. The above wasn't discovered till I bought a used ST phone in perfect condition in the box from someone that was actually using it and tried to switch my existing ST talk to a GALAXY S3 model S968C. BEWARE OF ANY OF THESE PHONES SOLD. WITHOUT ORIGINAL PROOF OF PURCHASE, THEY CAN NOT BE ACTIVATED. YOU HAVE BEEN WARNED.

My daughter bought a phone card for her phone. They gave another customer her phone time for the month. She called twice, spoke to two representatives and a supervisor and was told they couldn't do anything. So. now she has no phone time and was ripped off for $50.00. My daughter's name is Melissa Tierney. I am her mother Valorie Tierney . My phone number is [protected]. Please feel free to contact us regarding this incident. From what I've seen in the complaints, she is not the only one that they did this to.

Straight talk has a new deal if you bring your own phone you get 5 gigs of data instead of 3. But other straight talk customers still only get 3 gigs of data thats not fair i have been a loyal straight talk customer for years. I think everyone should get 5 gigs of data regardless. I hope they change it real soon. Plus they sent me a text saying i was going to get 5. Gigs next time i refill my phone. But then i read on.their website that the only people getting 5 gigs are people who transfer a phone from another carrier and all other straight talk customers still only get 3 gigs.

Worst company EVER! spent several hrs on the phone with their reps, supervisors, managers and sr managers. all because they cant do their jobs. i spoke to about 20 people over a 2 day period. the service sucks and so do the phones. i bought a touchscreen phone and always lose service or it drops calls and shuts off and doesnt turn back on. I wanted to transfer the phone to an old phone and they did that but with the same telephone number, i requested a new number in my area. recently having moved to another state. and had problems the whole time. now after i threaten lawsuit and calling the bbb. they want to send a new sim card and give a free month of service. btw. the phone i transferred back to keeps saying no service AND I ALREADY GOT A NEW SIM CARD!. i told them absolutely not! i dont want your service after my service end date! The supervisor begs me to please stay with their company, because i have been a customer for so long and what can she do to remedy the situation... i say there is nothing you can do... im done! and i have received 2 phone calls from them since i said that. DONT GO WITH STRAIGHT TALK! THEY ARE THE WORST!

straight talk did nothing I'm sure of it!

Oh wait... they gave them the all helpful [protected] number. Biggest joke phone number in service today! Call it and have fun! BETTER TAKE A SEDATIVE.

And 611 611...hahahahahahahaha

Anyway haha customer service from haha straight haha talk hahahahahahs!

All I can say is it’s Horrible!

[censored]ing straight talk needs to go. not now, but at earliest opportunity. my dad needed to go back to the er and the whole damn time I was on the phone with the paramedics, it kept cutting out and cutting out and cutting out and cutting out. here my dad was probably dying, and I got some [censored] cell service [censored]ing up a 911 call, and all emergency signals are supposed to be free of that kind of interference! in fact, it's my understanding that throttling a 911 call is illegal as hell... i'm talking federal laws, here. those cockmunchers have a helluva lot of explaining to do when I get ahold of them on monday!

Customer service sucks and is all in India. The rewards program is a scam you can trade in points for nothing because you never receive anything and if you call India they will tell you there is no record of any transaction and tell you who how many points you have left. Idiots and a complete scam.

How to I post a rating of Straight Talk?

Customer service at Straight Talk is almost non existent. It takes an average of one hour to find out one answer and the tech people know only what is in the little book that came with the phone and I already know that info. They never ask for my phone no. and when a call was dropped while I was holding no one, of course, called me back. The $30 plan would be a good deal if their customer and tech people knew how to solve any problems but since they don't, Straight Talk is very inefficient and undependable and getting worse all the time.

Ordered phone online with agent telling me which phone worked on the AT&T network. When phone arrived it was for the Sprint Network and would not work in my area. Spent 400 on this phone and when I called to complain about the phone, was told to ship it back and would take up to 30 days for refund to be issued. Do not order from them, buy regular phone and move it over to straight talk for good savings.

I got a straight talk phone about three months ago. It seemed like a good idea at the time. Im in college, needed a cheap phone, the appeal of the wireless internet was there too, seeing as most people have droids/iphones/whatever now. I had been with verizon for a number of years, but they piss me off to no end (thats another story). anyways i plopped down $100 for a phone, and $45 for the unlimited plan. 2 months in i started getting the 30 dollar card, i dont go over 1000 texts per month (since im not a teenage r-tard that only communicates this way) and i was surprised to see that i didnt run past 30mb of data seeing as i check my facebook on it about everyday.

Things were going good. Too good.

Then my phone started turning off. again and again. I still had my receipt from the original purchase. 87 days in my phone was dead. Took it to walmart, of course they wouldnt exchange/refund/ be helpful in any way. I guess i should have expected this from a phone thats obviously targeted towards drug dealers and illegal immigrants. They told me to call samsung tech service, despite the obvious hurdle of not having a working phone.

But my saga doesnt stop there. I made the second mistake of buying another phone. Had to call from a friends phone to try to activate it. ended up in an hour long conversation with someone who barely spoke english and wasnt any help. They said to put some codes in which they read to me. well i did and guess what? nothing happened. They said it could take up to 24 hours to "activate on its own". 5 days later i still dont have a working phone. my old plan just ran out and i lost my number. ie- the same number that i have been putting on my resumes and job apps. FML

so right now ill try calling them again, well see what happens.

on the whole its the deal could in theory really be a great alternative to verizon/at&t/whatever. however it is just so poorly implemented and customer service *** so bad that you really need the luck of the irish or some unicorn blood to have a good overall experience with it.

Sad it has been almost two months and promised within 30 days I would receive my refund check from the day they received it. Oh, when I called, they never received it UNTIL I gave them the name, time it was received, then they "suddently" found it! After waiting over 30 days told they were "still working on it and be patient"! Calling Walmart Headquarters is just as bad. They have no direct line to them-must go by email but no response...at least never have had a return call! It is as if they don't want to be bothered! Walmart sends their time advertising and standing behind this product that is no only inferior, full of problems, and the customer service telling one thing; doing another. I suggested Walmart go on line and read some of the complaints, but they said didn't answer just "thank you for being such a good customer!" They have been looking into the matter for several weeks but no return calls. Do not, I repeat, do not purchase a Straight Talk phone. You will be angry! AND if needs to be replaced? Expect a used, scratched, inferior product in exchange for the brand new one-and not even the same brand or features-as the one you sent. That is their right I was told!

I have been a Straight Talk user for years with really no issues.But now I am very pissed.

I've had the same phone number for several years and all my clients and friends from all over the world have me at that number. I recently had to order a new phone and the sim card they sent was from another provider that has terrible coverage in my area. So they sent me a new sim from another provider and installed and it was a different phone number. I tried to get my old number back but "supervisor" said it could not be retrieved and after waiting for a period of time (I asked to speak to her supervisor) she said she could get my old number but would have to send new sim (3-5 business days) but would have to terminate my phone immediately.

So I would be without my phone for a week or so. I am on the road most of the time and must have a phone. So now my only other option is to call everyone of my contacts and give them this new number (that is in the hundreds).

All along I have been so adamant and clear as to how important that number was to me and in just a couple of seconds Straight Talk screwed me.I believe I am done.

I Can Not make phone calls at all ..and haven't been able to for days now ..I dial and it immediately tell me call ended .and the only way anyone can contact me is text or video calls .phone tells me I have no network and can only make Emergency calls .I do have internet though

I trying to pay for [protected] Loren Lewis phone but my money went to [protected] WHICHI DONT know who that is but spend 38.96 plus 10 for extra data i been on calls 2 hours 1hour and get hung up on when i ask to speak to a mangement

Since Verizon became the provider the service sucks. Dropped calls, incoming go straight to voicemail calls hang up over and over again. I cannot use data. I cannot make or receive calls.

The service is very much inaccurate and condescending. I'm very disatisfied, after being with straight talk for a long time, an agent actually hung up on me while I was trying to fix a problem,also there was a lot of run around , agent was not courteous at all . I will never deal with this company again ...

-5*

Straight talk is taking bus fare money out of my bank account causing me to miss work after a interveiw and i been homeless for 17 year's from the same issues for money leaving my bank account with no awareness please help.

They overcharged me for two phone service plans that I have repeatedly cancelled.

My first call with Floyd on July 31st at 1pm resulted in him hanging up on me, which was uncalled for! I kindly asked him to direct me to someone else to resolve my issue since he was unsure on how to help me but he said he could not and hung up.

On the 15 th of June I ordered two $35 refill card and sim kits. I have tried multiple times to reach a manager on straight talk customer service number and keep getting disconnected. I have never received my package and it was send back to straight talk. I want to know what I can do about getting a refund so I can go to Walmart and get it.

Try to purchase tank art over phone with debit card. Activate my son's phone. They couldn't find a phone on their service service area. They refused to give me a refund. And they keep giving me the rent around. And the customer service is very rude.

almost 6 weeks and still no straighttalk phone once they sent a return label instead of a phone ( already had my phone for over two weeks) at 4 weeks said they had one ready to ship , not true. finally sent one at 5 weeks wrong company ( tracfone) and i cannot get unlimited data the only thing i use.