Menu
For Business Write a review File a complaint
Straight Talk Wireless

Straight Talk Wireless review: Cellular service 1

G
Author of the review
6:14 pm EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My phone screen shattered over a week ago. I have to tried to get the number switched to another phone for a combined time of over 100 hours and dealing with over 30 different tech support individuals. One support "specialist" actually removed my number from my account. Now when logging on Straight Talks website there isn't a phone number and I can't get the phone I have activated with the same number. I'm still being charged $65 a month but have no service and tech support is laughable. None of the techs have the knowledge to resolve the issue so in the end they just disconnect the call without warning. I've had the problem escalate to the "Corporate office" where everyone is a manager but no one has a supervisor over them and it's impossible to go any further in receiving help. All support techs require you to go through explaining the issue and insist they are the one to fix the problem. Straight Talk records all calls but the minute you advise them they do the same they hang up. As of today, 9/11/2030, I have logged over 100 calls, +100 hours, and still do not have a resolution. The last ticket number I was given was 267364.

Desired outcome: I would like them to replace the phone due to the support personal having me change the SIM card. Now they can't get any SIM card to work with my phone. TCL 4X5g. I also want my online records on the straight talk website restored.

1 comments
Add a comment
S
S
SymbolGirl
US
Sep 20, 2023 11:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have spent countless hours on the phone & on hold with these straight talk representatives. They have over charged me twice and told me they refunded the money. That was a month ago. I’ve never received it. They deleted one of the phone lines on my account and can’t seem to figure out how to put it back on my account. They accused me of stealing the phone because I couldn’t tell them three numbers the phone called in the past 24 hours. My daughter doesn’t make phone calls. So they told me they could not help me because I couldn’t answer their questions. My service date is up on Sept 30, 2023. I’m leaving them after 10+ years of being a customer. Anyone have any recommendations for better service? Three months I have tried to get them to fix the issues THEY created. I’m so tired of being treated like this.

More Straight Talk Wireless reviews & complaints

Straight Talk Wireless - Poor customer service 215
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Straight Talk Wireless - Activation 44
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Straight Talk Wireless - Fraudulent service cards 33
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Straight Talk Wireless - Poor customer service 99
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Straight Talk Wireless - terrible customer service 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Straight Talk Wireless - Cut my cell phone / paying customer / throttle down
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Straight Talk Wireless Contacts

  2. Straight Talk Wireless phone numbers
    +1 (877) 430-2355
    +1 (877) 430-2355
    Click up if you have successfully reached Straight Talk Wireless by calling +1 (877) 430-2355 phone number 0 0 users reported that they have successfully reached Straight Talk Wireless by calling +1 (877) 430-2355 phone number Click down if you have unsuccessfully reached Straight Talk Wireless by calling +1 (877) 430-2355 phone number 0 0 users reported that they have UNsuccessfully reached Straight Talk Wireless by calling +1 (877) 430-2355 phone number
    +1 (305) 715-6673
    +1 (305) 715-6673
    Click up if you have successfully reached Straight Talk Wireless by calling +1 (305) 715-6673 phone number 1 1 users reported that they have successfully reached Straight Talk Wireless by calling +1 (305) 715-6673 phone number Click down if you have unsuccessfully reached Straight Talk Wireless by calling +1 (305) 715-6673 phone number 0 0 users reported that they have UNsuccessfully reached Straight Talk Wireless by calling +1 (305) 715-6673 phone number
    +1 (877) 836-2368
    +1 (877) 836-2368
    Click up if you have successfully reached Straight Talk Wireless by calling +1 (877) 836-2368 phone number 0 0 users reported that they have successfully reached Straight Talk Wireless by calling +1 (877) 836-2368 phone number Click down if you have unsuccessfully reached Straight Talk Wireless by calling +1 (877) 836-2368 phone number 0 0 users reported that they have UNsuccessfully reached Straight Talk Wireless by calling +1 (877) 836-2368 phone number
    +1 (877) 238-7908
    +1 (877) 238-7908
    Click up if you have successfully reached Straight Talk Wireless by calling +1 (877) 238-7908 phone number 0 0 users reported that they have successfully reached Straight Talk Wireless by calling +1 (877) 238-7908 phone number Click down if you have unsuccessfully reached Straight Talk Wireless by calling +1 (877) 238-7908 phone number 0 0 users reported that they have UNsuccessfully reached Straight Talk Wireless by calling +1 (877) 238-7908 phone number
    +1 (800) 220-9581
    +1 (800) 220-9581
    Click up if you have successfully reached Straight Talk Wireless by calling +1 (800) 220-9581 phone number 0 0 users reported that they have successfully reached Straight Talk Wireless by calling +1 (800) 220-9581 phone number Click down if you have unsuccessfully reached Straight Talk Wireless by calling +1 (800) 220-9581 phone number 0 0 users reported that they have UNsuccessfully reached Straight Talk Wireless by calling +1 (800) 220-9581 phone number
    +1 (305) 715-3627
    +1 (305) 715-3627
    Click up if you have successfully reached Straight Talk Wireless by calling +1 (305) 715-3627 phone number 0 0 users reported that they have successfully reached Straight Talk Wireless by calling +1 (305) 715-3627 phone number Click down if you have unsuccessfully reached Straight Talk Wireless by calling +1 (305) 715-3627 phone number 0 0 users reported that they have UNsuccessfully reached Straight Talk Wireless by calling +1 (305) 715-3627 phone number
    +1 (855) 222-2355
    +1 (855) 222-2355
    Click up if you have successfully reached Straight Talk Wireless by calling +1 (855) 222-2355 phone number 0 0 users reported that they have successfully reached Straight Talk Wireless by calling +1 (855) 222-2355 phone number Click down if you have unsuccessfully reached Straight Talk Wireless by calling +1 (855) 222-2355 phone number 0 0 users reported that they have UNsuccessfully reached Straight Talk Wireless by calling +1 (855) 222-2355 phone number
    +1 (800) 299-7784
    +1 (800) 299-7784
    Click up if you have successfully reached Straight Talk Wireless by calling +1 (800) 299-7784 phone number 0 0 users reported that they have successfully reached Straight Talk Wireless by calling +1 (800) 299-7784 phone number Click down if you have unsuccessfully reached Straight Talk Wireless by calling +1 (800) 299-7784 phone number 0 0 users reported that they have UNsuccessfully reached Straight Talk Wireless by calling +1 (800) 299-7784 phone number
    +1 (800) 876-5753
    +1 (800) 876-5753
    Click up if you have successfully reached Straight Talk Wireless by calling +1 (800) 876-5753 phone number 0 0 users reported that they have successfully reached Straight Talk Wireless by calling +1 (800) 876-5753 phone number Click down if you have unsuccessfully reached Straight Talk Wireless by calling +1 (800) 876-5753 phone number 0 0 users reported that they have UNsuccessfully reached Straight Talk Wireless by calling +1 (800) 876-5753 phone number
    More phone numbers
  3. Straight Talk Wireless emails
  4. Straight Talk Wireless address
    9700 NW 112th Ave, Miami, Florida, 33178, United States
  5. Straight Talk Wireless social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
Straight Talk Wireless Category
Straight Talk Wireless is ranked 13 among 139 companies in the Mobile and Cell Phones category