Straight Talk Wireless
Reviews and Complaints

We looked on the straight talk website that stated our phone and our number was compatible with their system. So we bought a 50 dollar card and proceeded to try to sign our phone up with their network... After 3 hrs of phone calls and wait times, they reluctantly said our phone was not capable of using their network. We asked for a refund and was told that's impossible; we asked for a line to call and complain in hopes they update their website to cause less confusion for future customers and they refused to transfer us. Now we are stuck with a 50 dollar worthless card that the 3rd party distributor could not refund. Is there any steps we can take? I'm willing to waste as much of their time as possible. Quite honestly it was the worse customer service experience.

On July 7, 2018 my iPhone that I transferred to straight talk and received a new phone number for straight talk died. The battery got too hot and swelled. I bought a different phone, a Samsung Galaxy J3 Luna phone. I tried to activate it and keep the number assigned to me by straight talk. For some reason they claim that I can't keep the number that was assigned to me because it is not an iPhone. This was after three hours chatting online.

On Aug 8, 2018 I called again. The orginal number to my straight talk account is tied to many accounts and on business cards. I ha and ve asked for my number back and keep getting told that I could not have the number. I then talked to first a rep named Jeremy then one named John. I told them I was ready to talk to a lawyer. This is costing me money. I was finally told they were going to disable my phone and give me the original phone number back. I was told to wait a few hours and try to make a call and if that doesn't work to shut it off and try again. I waited over night. I tried again this morning and the original number says it does not belong to straight talk and the number they forced on me on July 27 also says it does not belong to straight talk. It has been one lie after another.

I bought a Samsung s6 phone from strait talk. The phone worked good for a couple of months when it froze I contacted strait talk they said they would send me a refurbished phone. Itold them I didn't buy a refurbished phone I didn't want junk. They told m e it had a year warranty that it was as good as a new one. Six months later it broke when I called strait talk the supervisor was rude and told me he don't care that I was with them for more then ten years and hung up on me.

My voice mail is not responding. I have spent a total of 7 hours between a two day period and eleven repersentives trying to fix this problem. Your customer service is very rude and will try to fix the problems while on speaker, and the background noise is very distracting. When i explain this, i am put on hold for up to 45 minutes waiting, until i just give up, and than i have to go thru the same process with the same results. My problem is ive been told that the phone is not fixable. Streight talk supervisor allowed me to clear all my contacts to be retreived, and a new phone would be sent. I am on hold again waiting for someone to help finish this process. Please help... TommyTravis [protected].

On 6/26/18 I purchased from Walmart Honolulu Hawaii a BYOB dim activation kit serial number8407980000002008324076, POP number66342554694096359931379, sum kit number06169021040 for $59.00 TC number [protected] upon trying to activate the pin the last digits were scratched thru and unledgeable. Hade to go back and buy a new 45.00 plan to use my new phone. It wasn't my fault I've used straight talk for quite some time now and never had a problem why can't I get credit for something I paid for

on July 13 bought an lg LML413DL From Walmart activated the phone everything work used phone for a week than on july 21 it was just cut off no warning. I call costumer service was no help they said the store scan it wrong so with out receipt I can do any thing. I had bought the phone in a different state of course I dnt keep the receipt for a week later. costumer service said they could not help me good by t wasted $100 on the phone and $55 on a phone card the whole account was deleted of my account . on July 23 I went to the store and bought a ZTE ZFive C Lte the Phone would not activate I call costumer service the said it will take 4 hour call back but the 4 hour time line is out side of the business hour so I cant call back n said my phone will not be activate because the close in 45 min. I been with straight for about 5 month and with no problem and now I have this.

De'Onta Battle
[protected]@yahoo.com

Straight talks costumer service reps are no help. I've called and asked about a number that poped up on my home screen. It was [protected];oli=62. I wanted to know what it meant. The woman I talked to couldn't speak English worth nothing and they told me nothing. They told me that it was nothing to ignore it but it happened two days in a row! How can you not ignore that. This has never happened to me before and I also called samsung about it and they was also no help. I'm probably about to change service plans. DO NOT USE STRAIGHT TALK! It sucks!

When I have minutes on my phone I can hardly ever use the internet. I habe had this problem for over a year and when I call the customer service.
It does no good can't understand most of them and when I do get one I can understand there language. I get the BIG RUN AROUND. And it never gets fixed. I would like to sue straight talk for there theft of services.

i bought a straight talk iphone se at walmart on 7/11/17. the sales person said all i had to do was put my sim card in it because i already had service with straight talk. it worked fine. recently i called straight talk about having the phone unlocked and was told by a rude person they could not unlock the phone because i activated phone with wrong sim card. i don't see what difference this makes because the service has remained active. actually, i have had 2 services with straight talk for a number of years. this is a bad way to treat customers. hope things change soon

Do NOT trust straight talk when they say you can keep your number should you choose to leave. When requesting my number be transfered, they refused to allow it to be ported. They wanted me to pay a fee to keep the number. This is an illicit deceptive way of trying to extort money. When I called to try and rectify this matter, my call was transfered to 6 different people. I was told many false statements and even had one gentlemen tell me there was no other supervisor to speak with. Umm, unless you are the one signing the checks there is always another rung above you. Without a resolution I contacted the FCC. They are very aware of this practice and had me file a formal complaint as this is an illegal. I also filed a complaint with the BBB.

There is little or mostly no internet availability with Straight Talk service on the weekends! Every month I have 8 days that I have little or mostly no service. I have complained to them about this and ask them to credit my account for this lost time but they do not do that! If they can't service the amount of customers they have and they need to boost their signal through the towers. It is not fair to pay full price for crappy service! Have had this service now for 4 months and the way I see it they owe me 24 days of free service! If they cannot keep up with their amount of sales they need to shut down! It does no good to save money if you're not getting service period !

I have been with straight talk since December 2017. I have been on the ultimate unlimited plan which includes unlimited high speed data and unlimited text and calls. I purchased the plan with a straight talk phone LG Stylo 3. Upon first using my phone I noticed on the scroll down menu a hotspot icon. I used it and it worked no issues. For months. Nowhere in any paperwork with the phone on the phone nor on or with the service card does it say I cannot use the hotspot not that data is capped nor to see online for further terms and conditions. After hours on the phone and being hung up on once I got through to corporate and they resumed to tell me I violated terms and conditions and was banned from high speed data. I explained calmly the entire situation. After many excuses one being my phone isn't straight talk phone when it clearly is i was told I won't get a refund because I only had two weeks left on a 30 day plan my service would not be restored. This is really wrong. If I had been told or the hotspot disabled I can understand. But stealing my hard earned service and false advertisement and deception something must be done. I'm sure millions are victims to this. My buddy even got banned on same plan same phone for using too much data. Like what?! It's an unlimited plan. How is it his fault he used what they gave? Same in my situation. It was a hotspot unlocked and provided on their phone with their service.

  : Thank you for visiting Straight Talk today. How may I help you?
You : Hello, I have a phone and I want to use it with Straight Talk - I need a sim card
Joseph : Thank you for chatting with us!
Joseph : I can help you get a phone activated with Straight Talk.
Joseph : To better assist you, I'd like to ask you a few questions.
You : Ok
You : ok...
Joseph : Do you currently have service with Straight Talk?
You : no
Joseph : Thank you for your interest with Straight Talk Wireless.
Joseph : May I ask for the ZIP code where you will be using the phone the most?
You : 30528
Joseph : Do you happen to know the original service provider of the phone?
You : I think it is a Straight Talk phone
Joseph : We need some information on your phone; do you have it handy?
You : yes
Joseph : Thank you.
Joseph : Just need to clarify, the phones previous provider properly. You may turned it off and on, the first message came up on screen would tell about carrier information.
You : No it's not activated
You : Can I give to the IMEI number
Joseph : That's okay.
You : [protected]
Joseph : One moment please as I get that information for you.
Joseph : The IMEI provided was incorrect, you may dial *#06#.
You : IMEI is [protected] 6
You : I called about this phone yesterday so I know it's right
Joseph : Okay, Let me check it again, Apologize for the inconvenience.
Joseph : I apologize, but I am still looking for the correct answer for you.
You : The person yesterday found the account the phone was linked to and I have the security pin for the account
You : I need you to send a SIM Card to me in the mail
Joseph : We can send you a Sim card, once verified that it is compatible with your phone.
You : YEs it is compatible and you should be able to find the phone with the IMEI number I just gave ... The person I spoke with yesterday was able to
You : what difficulty are you having at this time with the situation
Joseph : Verifying properly the compatibility.
You : Ok what do you need to do that
Joseph : For that need to access the account properly.
You : OK WHAT DO I NEED TO DO THAT ?
You : WHY IS THIS SUCH A PROBLEM FOR YOU TO COMPLETE WHAT IM ASKING
Joseph : Currently my team specializes with online sales support and does not have access to account details. Please contact our Customer Service at [protected]. They are available between 8 am - 12 am EST, 7 days a week, and will be able to assist you with the best possible solution.
You : That would have been great to know soon instead of you wasting my time
You : I will be complaining about this poor service - have a great day
Joseph : Apologize for the inconvenience.

I recently had my phone come up missing. Cancelled my service with a guy on the phone. He told me my service was cancelled and that I would not get a payment taken out. Low and behold I had a payment taken out and it put my bank account in the negative because i had already went out and bought a new phone and service. I asked for a refund and they refused said I didn't cancel before a payment processed. When on the phone the guy told me three times that I cancelled before a payment went out! They have terrible customer service, I have been a member for 7 years with them and they just say, 'sorry we can't refund you because it processed before you cancelled.' Maybe they should have people who know how to do there job and look at things. The first guy should have saw the payment processing and informed me it would be coming out.

I am writing to you to notify you of my experience with Straightalk Wireless. I have been a loyal customer of 2 lines for over 5 years. I have referred many new customers to Straightalk. My iphone 6s broke. I bought a new one, and inserted my SIM card directly into the new phone.

I now wish to switch to AT T for service, as they are bundling my DTV and Wifi. Or so I thought. Straightalk has refused to unlock my phone due to their "terms and conditions". Per Straightalk, when I inserted my SIM card into a new phone, I did not call to register the phone. They require a 1 year use prior to unlocking the phone. I asked to speak to the manager. He stated that I have already been told what there policy was, and there was nothing more to say. He then hung up. I called again, and was told the manager was busy, and would call me back. I asked for his name. The representative stated that she could not give out that information. No call was returned.

So, because my phone broke and I bought a new one, I have no rights to it. I have filed a complaint with the Better Business Bureau, Walmart and reported it to Apple.

So much for being a loyal customer. I couldn't imagine worse customer service.

I called the Straight Talk number for customer service that I was given by Verizon wireless, and when I asked how to file a complaint they hung up on me again.
You may reach me at [protected].

Kathleen Palmer

Former Straightalk user

IMEI-[protected]

I accidentally bought the wrong card and called to see if I could get a credit to my simple mobile account since its all the same company. I was told no! And no refund even with my receipt. I was put on with a supposed "supervisor", that hardly spoke English. He told me that its my loss basically because I made a mistake by purchasing the wrong card. I said I was reporting it to the Better Business Bureau and his response was, go ahead.
I even said all I want is to be credited what I bought to my next bill and that was unacceptable. No refund no credit, if I want more services for my phone I can purchase them. How is this legal?

I have tried 16 different times buy an iphone 8 plus though straight talk. When I try to purchase the phone, the website wants me to go to smart pay to get approved to buy the phone will no credit check for 98 dollars a month. When I fill out the application, I get denied every time because the email says that I did not provide enough information to be approved. I followed the directions and reviewed my application sixteen different times and every single time all of my information was valid and correct. I called four different customer service reps and they call repeated the same exact thing I was supposed to do 3 times over the phone and they still couldn't help me. When I asked to talk to the supervisor, she told me the exact same thing everyone else over the phone had told me 2 hours before. Literally all I want to do is build my credit by buying one of your phones and your payment company won't even help me with this problem. I have had straight talk for over a year now and have always been loyal and satisfied with everything until I tried to go through this company to buy a new phone. I am extremely frustrated with straight talk right now and am considering different phone companies.

Ok. I've been with straight talk for about 6 weeks on the so-called "truly unlimited" plan. About half the time, mainly on weekends and evenings, my high-speed data suddenly slows all the way down to turtle speed data. I mean, I know about network deprioritization and all, but why must we get punished for using the data like you all advertise it can be used as. I paid for unlimited data, not unlimited data so long as you don't use too much or we'll slow you way down. You guys need to get y'all's [censored] straight. Either get it right, change the advertisements, or i'm suing y'all for a full refund of what I paid this far. It's y'all's fault, not mine. Misleading, not staffing the right personnel, basically stealing money right from under our noses

For the last ten months there has been a extra $49.00 charge on my account totaling 492.00! The company was made aware of this problem after the first month and told me it was taken care of! They refuse to refund me the money and will not stop the charging the because I don't know who the charge is for! So I canceled the card and reported the them for fraud. Also looking at taking legal action now.

Two times in two months my Straight Talk settings were erased. Today, 5-11-18, I could not after three of four tries even change my language back to English like it was before Straight Talk techs or customer service, because I did nothing to change it, canceled my earlier settings. I followed the prompt that said "enter 1 for English" and received a message that I had entered an "invalid" number or choice. I repeated the process several times with the same results. Then the prompt (automated voice) said I was being connected to customer service. Then the automated voice said it was a disconnected or unworking number. Next I called the number on my Straight Talk Minute card which I had saved from a a couple of weeks ago when added my minutes. I spoke to someone in technology for a minute or two and then they were connecting me to someone else and the card was dropped. Then I went online at StraightTalk.com. They told me to enter *22890. I did (like I had two times before and it would say "activation" successful and then I turned off the phone and made a call to a friend and had her to call me back on my cell phone and leave a message. The first time it did not work, but the second did. To people on chat dropped by chat conversation while I was typing. No one could tell me why my settings are disappearing and no one has called me to answer my question about why the problem is occurring. Your customer service knows no more than I do. I tried to text Straight Talk at 611-611 and replied with the word that they told me each time. Still got the run around to text back Accept that I would accept data rates and I did. After that I got another vague reply telling me to text USAGE and I did. Then I got a a reply to type Accept. I had already done that earlier, so I did not. Is the problem with my Samsung flip phone which I purchased in Aug. 2014 or your service or some new rule you are not telling me? If it is Str. Talk personnel, you should text your customers about any new service policy you have. I expect an answer or I will be notifying the BBB, but I will wait until Monday. My cell ph. no. is [protected]. My e-mail is [protected]@bellsouth.net.