Straight Talk Wireless
Reviews and Complaints

On 10/28/2019 in the evening I stopped receiving and sending texts, On the 29 in the morning I was able to send and receive texts for a little bit but then I stopped receiving and sending. I contacted straight talk and was on the line for almost 30 minutes, It started off good but when we went through all the easy things to check it was like they just stopped talking to me. I tried to talk and no one would answer when I could hear them talking in the back ground, I got feed up with it and so I hung up. I then called back about 20 minutes later and talked to a Cindy, She walked me through the same things and then was unable to fix it. so transferred me to a guy, He had me try a few things which didn't work and then he did the same thing, I could hear him talking and joking and laughing with others around him, I would try and get his attention by saying something and he wouldn't respond. I still do not have text nor at this point do I want anything to do with Straight Talk. I will start looking for a new provider tomorrow.
I was on the phone for over 35 minutes the second time and about 25 the first time.
I took pictures of my phone showing the call and the history. I would think that you can go back and listen to the call if in fact you really do record them.

Thank you

Karl.

[protected]

Ok I bought refill card and refilled my service and my hotspot stopped working so went through 611 and customer support many time s and nothing . so told to purchase extra data to see if helped issue and did not and got tech support and they claim purchased 45 dollar plan and that is why . I do believe was a 55 dollar card that I purchased but being over week ago no longer have the card . and so asked them to go thru history and see have always bought 55 dollar card since learned of it . so asked what can I do to correct problem or mistake and said purchase new 55 dollar card and loose the supposed 45 dollar card or wait till end date and so I asked about extra data I purchased and was told since used 700 mb of data since beginning of cycle nothing could do . not because went over monthly plan of data but 700 mb of data period lol. Ok I use my hotspot to play a game and have spent more money on that game than 5 years of service for me and my kids and wife and parents will change companies before let game go lol. My household 6 plans at 55 dollars a month is 330 dollars a month and because they have no way to attempt to help with this would lose us because no way to add money and correct issue and nothing can do about any of it except steal 50 from someone lol if that way you guys do business have no clue how still in business . but this will be last time you do it to this family and this not first time of getting ripped off by you first time was had to order sim card but had to purchase plan first so active and by time got sim card and activated had to purchase another plan to activate do asked for credit of plan could not use cause of waiting on new sim card so 45 dollars for plan did not make 1 call on and now this . and will make sure every media site can post on will get posted on . and will spend money somewhere else where they appreciate my business and work to provide a service to fit my needs . won't stay in business like this for ever .

I have spent 2 hrs his morning on the phone with 3 different people trying to refill my service I ran into Walmart before work to buy a card when trying to add it said it was no compatible with my phone I interned call the 1-800 number to see if they could add the service plan and I pay the balance that was needed with my credit card he stated that what he could do was at the plan in which I would receive only 20 days of service instead of the 30 I said that was fine whatever works best I wanted put on several holds supervisor had to approve it in which they did said I was good to go never received benefits or the message saying it was applied to my account service steal inactive called again told the lad what happened with last call she stated the card/pin was inactive and I needed to take it back to the store mind you I had talked to customer service agent 30 minutes prior and pin was fine I asked her to check information from my call that I placed not even a hr ago she said she had no notes on my calling and couldn't see if I called I asked to speak with a supervisor he looked over my notes and told me the card was purchased 2 days ago and applied to a different number how could that even be possible if I just purchase the pain/card this morning at 7:51 so finally after the back and forth with him he added my service plan then made the comment the after today that pin will be removed from the system and won't be able to be used again like I was being dishonest about just buying it as I sit here with my receipt in hand I have been with you guys for years and I'm very upset and disappointed in how this was handled customer service is very poor and I'm am very upset and not happy

I bought a new cell phone and card from Walmart from straight talk. When I got home I tried to use it and activate sim card. It kept reading invalid sim card. I took it back to Walmart three days later. My account said active at this time but home would not work. So Walmart proceeds to tell me it's a defective sim card and that they don't carry new some card and that's what I needed. So ok I was told to contact the company and they will send a replacement. Ok so it's five days later first attempt made to call I sit on hold for 45 minutes and then get told there closed call back again. Ok so it's two more days day I try again and after an hour I get to hear a human voice finally and guess what soon as I give him information I get disconnected. So ok it's been another four days until. Get time to call again. I try online this time have a full conversation with the chat Alexander on chat support without getting anything but disconnected. Then I call and get Daisy she acts like she's helping and tells me I have to be transfered to someone else but guess what there closed already. So over 2 this hours wasted. Now I call the next day and the issue gets fixed finally. But they will not give me credit for the days that the phone has not been used . I take to a supervisor and pretty much sums it up as your screwed we do not care if you have service with us or not. Soon as my time is up I'm transferring service big mistake by thinking your company cared.

I wish to file a complaint about Straight Talk Wireless on their 30-day billing cycle that they advertise. They are taking my monthly bill every 28 days they're shorting me two days every month. So they are fraudulently advertising a 30-day billing cycle for their unlimited plan but yet every 28 days they're charging me so I'm losing two days every month by the end of the year all of lost almost a complete month.

False advertising for Data services. I've had this phone company for 10 years now and over the last few years have had difficulty with straight talk not fulfilling what the activation card each month says it will. They do not slow my data down after alltoment runs out often it is just completely turned off and non accessable. I've spent a rediculous amount of money into this company to not be able to use my internet AT ALL.

Can not access my voicemail. Every time I call my voicemail enter my pin it says service not available, good bye then hangs up. I called straight talk customer service for support 3 times, they say they reset my pin to the last 4 of my number and I would receive a email about the pin reset. Each time I never receive an email and I still can't access my voicemail. What is going on? I have 6 voicemail I can't listen to.

An ex girlfriend stole a phone from me and I went online to my account to find she had somehow put my account in her name and she never had access to my password or my pin and my bankcard was on file for the account. Ive had the account and my phone number for years and now she had both my active phones under her name. i called and was able to get my account recovered and changed the pin and password. I bought a new phone and put the number on it that she had stolen and a couple days later the phone says sim card not provisioned and no network. I go to my account and she has managed to put it all back into her name. I called them again and they informed me very rudely that my phone, the new one was a stolen phone. I tried to explain what was going on but I could not reason with anyone there. They were totally oblivious to the fact that this was my account, my phone numbers, and my bank card on file. They insisted that she must have known the new pin and password but that is impossible. I'm sure she simply called them and they changed it into her name again. My new phone was now on a blacklist and couldnt be activated. Again they were extremely rude and hung up on me several times. They insisted that I show proof that I had put the last refill on the phone and they would reactivate it. They could have looked and saw that I refilled the phone on my bankcard through them but at this point she had purchased a refill card and in these idiots mind that made the phone hers because I couldnt show that I was the last to refill it. She appearently didnt have to provide any proof of ownership to get the phone and my account changed into her name and have my new phone blacklisted and useless to me.I finally got reciepts from walmart for both phones showing that I had purchased them on the same card they had on file. I was able to recover the account again that had two active phones of mine and now a blacklisted phone and my bank card on it. I finally got someone to give me the email address where I could send the reciepts to prove the phones were mine. The woman read the email as fast as she could to keep me from getting it and after I yelled loud enough she read it slowly so i could understand it and she was being a total [censored] about it. At this point I am waiting for a reply from that department but from what I've seen so far I can't expect much. I've never seen such blatant stupidity and rudeness from any other company before.

So I contacted customer service to find out how to get a phone unlocked for me to think of going to another provider, wanted to keep my number, so soon as I got of the call they automatically deactivated my account. With 6 days of service left on my service plan, spent a total of 7 hours on and off the phone trying to fix the issue, I just keep getting the same thing, nothing, can't do this can't do that, transfer to one after the other .. Very pissed,

I went online and ordered one phone off straight talk site, I received 2 and my bank account was charged for times for the one phone, I called customer service and they admitted that yes this happened but I need to contact my bank and have the do a charge back for the amount a was over charged! Why? I didn't make the mistake, they did and I should just be given a refund of the 275 dollars they charged!

I have paid 55.00 for the last two years for unlimited data and they keep shutting my data down saying I have went over my data usage and can't access nothing and I am fed up with it they also keep saying there is no such thing as unlimited data if it is then why do the charge me 55.00 every month this has been going on for over two years something needs to 0be done

Hello, my mother, sister and I have had straight talk for many years now as our phone plan. In the last 2-3 months our cell signal has been very poor to the point that places where we had no issue calling from previously are now dead zones. There are very rarely any good service areas anymore. Nothing has changed in those areas so we assume it is the Straight Talk. We would just like to know why the quality has steadily declined and how we/you can resolve it so we can make a call, send a text, and receive it with minimal issues. Thank you.

We were on the phone with a customer sevice rep for almost an hour and a half trying to understand what very little English this guy was able to speak. My friend kept asking him questions on how to do what he was telling her. He became very impatient raising his voice telling her that she was harassing him when all she was trying to do was have him explain what he needed her to do. He never tried to help her understand anything. He has a piss poor attitude and needs to be reprimanded and I would like to have a copy of the recorded conversation. At first she was told the phone she had wasn't compatible with straight talk which obviously was a lie since that is the phone that is now active. I gave her my straight talk phone so she now had 2 sets of numbers to deal with when Mr Alvarado asked for a number he was well aware that she now had the phone she brought to y'alls service and a straight talk phone. He had her confused and just kept getting louder to the point where I told him to lower his tone.

Straight talk recently cut off my hotspot that's built into the phone because we using more than 60 gb a month this is wrong and illegal it came with the phone I pay for unlimited and they kill my hotspot i wasnt doing any illegal downloads we were using it for Netflix we live in a rural area where internet companies suck now we got nothing I'm not the only one recently slot of people hotspots died the same time mine did some even lost service completely without the possibility of reactivation wtf straight talk are a bunch of lying crooks

Purchased a 30 day plan on August 25, 2019 with my credit card for a real close friend girl of mine. She was killed at appx. 2 am August 31, 2019 and another person that was with her died next day from injuries. Both were killed from a hit and run driver. Called on September 4, 2019 and asked to possibly get a prorated refund due to unavoidable circumstances. My option given was to have rest of plan transfered to another phone and there was nothing else they could do. Sorry but I don't walked around with Straight Talk customers in my hip pocket and I will help that anyone I know don't become one either. Thanks for nothing.

Getting serious strain on data for no apparent reason.Paying for ultimate unlimited about $60 USD Every month, and before reaching 25G of data use the bandwidth of my connection is cut down significantly.

Spoken to a representative more than one time. They fix the issue but the solution is only effective for 3 days until my data is strained again.

I live in a rural area. No public utility's. I need internet access and pay for it though my phone. How I use that data should be my choice. I received a notice that my data would be cancelled if I continued using my hot spot. That's crap that in this age of technology we are still told how to use the service for what ever lame excuses. My money, my data. If I stream to my phone its OK but if I use my laptop or Roku its illegal.

I've called straight talk multiple times about my phone! It's basically a new phone, bought this year and exchange stopped functioning as well as the main gmail attached to the phone after an update that straighttalk pushed to my phone, but they say they aren't responsible... That it must be something i've done. Screw you, you owe me a new phone and you're not taking this one because I have nowhere to store the data that will be lost because of your major continuous screwups. I'm a pretty patient and forgiving person, most of the time. God says to love your neighbor and be neighborly, how are you doing with that right now straighttalk? My e-mails won't update, notify, delete, refresh, etc. I have to actually go into a browser to check them. I've tried deleting and reinstalling, updates... Nothing works... Why because it's not the app, it's the phone.

I have had straight talk for about 7 years and no problems. On July 8 (on my bank statement ) it shows 49.37 taken out of my account well on July 26 my phone service isn't working and I had no choice but to buy another 45.00 phone plan. I called straight talk and they can see all past purchases of my phone plan but they can't find 7/8 purchase- how strange is that! So I have paid 100 for the month of July and they said oh well there's nothing we can do?! It's absolutely ridiculous that I have paid and have proof on my statement but because it's disappeared on their end I'm the one screwed! Below is the purchase I pd for in July 8th and another purchase I had to pay for on July 26th to use my phone

As a customer I used my phone as a hotspot as my wife came to visit from my country and for 2 months you don't buy a phone to keep her connected with whatsapp but as friendly as you are you suspended my device due to using my phone as a hotspot I then went and bought a so called hotspot device and am I regretting that with hardly any reception it is one of most worthless items I've ever bought as when you put a phone next to it the phone would have tremendous signal but this wonderful device of yours have no signal at all therefore she are off line the whole day until I get home at night and then her friends at home are sleeping already therefore if you can't come up with solution don't even bother getting back to me as we already have learned is that you rather hide than to resolve a problem and yes if you have a solution don't bother after the end of August as she is going back home then