Straight Talk Wireless
Reviews and Complaints

1. I believe I have been discriminated against by Straight Talk (ST) Wireless for multiple years and that the company has purposely broken my texting service every billing cycle even though I set it up automated while uninterrupted in payment.

2. For the first several months I would have to call them and fix my text receive service and mobile data.

3. I even followed the Straight Talk representative’s procedure to delete everything off my phone and perform a factory reset and even that DID NOT solve the text receive issue.

4. Additional provider/network tweaks resolved the issue even after a factory reset.

5. My phone works just fine when they allow the information to it.

6. Today (11/10/2022) is the 8th consecutive day of attempting to PORT OUT and away from them.

7. I have been kind and respectful however I believe ST is intentionally being malicious, such as: creating errors, allowing errors, creating obtuse requirements, changing requirements, repeatedly asking for the same verifying information on multiple calls, refusing to stay on the line for 1 minute after being on the line for nearly an hour, purposely requesting known bad transfer attempts to timeout failed PORT OUT attempts to prevent PORTING OUT.

8. I have provided the same verifying information numerous times over the past week and they have refused to log or share these truths in continuity with other employees, agents and representatives of Straight Talk.

i have been a customer of the home phone for 7 yrs. you recently sent me a new modem to replace my old one. well i followed the procedures you called for and hsince have spent many hours on the phone 9 borrowed from a nieghbor . I am payed up until the middle of december and am not able to use my phone. the number I am talking about is [protected]. This is the only phone I have and I am disabled and need it badly.please get them to fix this problem . I can't keep borrowing neighbors phones. Please call me on the number that is not working to let me know the problem is fixed . going on week 23 with no phone. thank you and hope to hear from you soon.

Very unethical and scamming money grubbing business that proves everything that is wrong with corporate America they don't care about anything but money money money their website is fraudulent and deceptive advertising and their customer service is terrible nobody from the corporate office will ever reach out to you just people from the middle East with terrible english telling you the same BS as the 50 other terrible english speaking agents have said more money and we will unlock the phones that i would have never bought if their website wasn't falsely advertising that the phones would work where I live this is a terrible unethical scamming money grubbing company that needs stop scamming people

I ordered an iPhone XR refurb. And I paid extra for next day shipping. I have yet to get a tracking num. and when I speak to your rude employees they ALL HAVE SAID the SAME THING check your emails later today and wait for your tracking number. I should have gotten it when you people took my order and paid for next day delivery. Well I’m still waiting and continue to get the same answer , no one knows anything about it and I’ve called everyday since I ordered it. The order # is 1 0 1 8 1 5 8 2 9. Can someone find out what’s going on at this point I would like Reimbursed and my 5 dollar next day payment. Horrible business I’ve been a S.T. Customer for yrs. I’m shutting 4 phones off because of your rude employees

I have been a home phone customer for years and since they made me buy a new device for their network change over, my phone has not worked right everyday since it was activated on October 20th. I have called in numerous times for tech support daily and it's the same song and dance, "I have to connect you to corporate because I don't have the tools to help home phone customers". I either get hung up on or the person I talk to at corporate will have someone call me back in fifteen minutes, which never happens. They also messed up my account online and I can't refill or change any account information online anymore. The messages I get on my phone are "The customer you called has restrictions", "Your account has been Disconnected: even though my service was active,"All circuits are busy", just to name a few. They correct the issues most times but the next day we start over again, red light flashing no signal bars etc. I've heard other customers with the same complaint's as well as with my local retail store which sells Staight Talk.

My son broke his cell phone at work.. He bought a new phone with the same company Straight Talk. We tried for 3 days to get the phone activated. I attempted 6 times with online chats, and 10 phone calls... they could not get the phone activated. I decided to change carriers. Due to the phone being new, they refuse to unlock the Network for 60 days. Basically, I have a brand new $200 phone that I cannot use because they refuse to unlock the IMEI. There are NO Contracts with this company, how can they refuse to unlock my phone.

Paul Cunningham

12:56 PM (2 minutes ago)

to info

I have contacted a false/deceptive advertising law firm for your unwillingness to unlock the phones that you fraudulently sold me through your webpage. I was willing to let the $90.00 service plan that I bought go, but now because your agents want to charge me $170.00 each on top of the phone charges to unlock them, I am left with no choice other than to pursue legal action. They tell me I have to have 60 days of active service yet tell me you don't have service here, so why does your webpage ask me for my zip code and tell me here are the phones and plans available for 99921 Craig, Alaska?

The phones don't work here and can't have 60 days of active service, and now you want to extort me for more money all due to false/deceptive advertising. All I wanted was my phones unlocked so I can use them, yet I get a run around when I call. This is very bad and unethical business practices. How many people does this happen to everyday? You people should be ashamed of yourselves. I am retired and live on a fixed income, and have nothing better to do than, to try to make you people make this right. I will wait for your reply before launching my social media campaign against your false/deceptive advertising, which is a Federal, and state crime: The federal Lanham Act allows civil lawsuits for false advertising that “misrepresents the nature, characteristics, qualities, or geographic origin” of goods or services. 15 U.S.C. § 1125(a). The FTC also enforces false advertising laws on behalf of consumers.

Stat. § 817.41. Section 817.41 - Misleading advertising prohibited (1) It shall be unlawful for any person to make or disseminate or cause to be made or disseminated before the general public of the state, or any portion thereof, any misleading advertisement.

Paul Cunningham

[protected]

[protected]@yahoo.com

[protected]@gmail.com

Mail Delivery Subsystem

12:56 PM (2 minutes ago)

to me

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550 5.4.1 Recipient address rejected: Access denied. AS([protected]) [MW2NAM12FT063.eop-nam12.prod.protection.outlook.com]

This has been and issue for over a year now. My father and I have to call straight talk because the website doesn’t show the plan we are one when we go to refill the monthly plan. And then we have to call customer service and the people working in their customer service do not know the plans or the service that straight provides. Most of them ask why we do not enroll in auto pay and I say every-time. “We would love to enroll in auto pay but straight Talk does not have that as an option when a customer pays for a 2 line 90.00 unlimited plan.” Then they eventually figure that out for themselves. I also had an hour conversation with customer service representative that didn’t know straight talk offers cloud storage with their phone plan. I have been using it for over a year. It’s not great for anything other than pictures and videos and contact information, but for the past month Safari won’t let me get into the site. When I called to ask what is going on, I was lied to so they could get rid of me.

On Oct. 26th/27th I purchased a Straight talk phone along with a 35.00 plan. I wanted to transfer my number [protected] to Straight Talk and applied the 35.00 plan. After 24 hrs, the phone still was not activated. I returned the phone and purchased another phone with a different carrier. Since I was not able to get the phone activated in a timely manner, I wish to have the 35.00 credited back to my card which I made the purchase with...I have never stole from anyone or any company and don't appreciate Straight Talk keeping my 35.00.

My service has been ended early repeatedly and so has my grandfather's. When we contact customer support with straighttalk they get rude, extremely rude with my 75 year old grandpa and call us liars. Then they tell us we have to watch how we speak to them. We will never do business with straighttalk again! They certainly made is very clear that had no intention of so much as an appology!

On 10/07/22 my phone service stopped even though I had a service plan still active.

I was told I needed a new sim card after talking to 5 representatives on live chat.

I ordered one, it finally got here 10/13/2022.

I followed the directions and I still didnt have service.

I chatted with a representative that told me they fixed it, and after restarting, it didnt.

I chatted with some more representatives, each giving me different answers, and got a ride to a phone booth the next day to talk with someone, 10/14/2022.

The representative told me to take out the sim and put it back in to refresh it. I wasnt prepared for that and didnt have a tool on me.

I went back home, took it out and put it back, restarted my phone and got the exact same message, not registered on network, that I'd been getting for a week.

I live chatted another representative who told me to restart my phone and tell them if it fixed it, of course I couldn't, I was on the only phone I have.

So I dug out an old phone, got on the internet and contacted them again.

Still, they couldn't get it to work and wanted to schedule a callback, I reminded them, again, I have no service and to please give me the direct number to that department so I didn't have to go through this all over again and they gave me the same worthless customer service number I'd already been calling and then they ended the chat while I was typing.

I'm disabled, my husband is in the hospital, and I cant even call 911 for the last week while I beg and plead with these people to help me for days on end.

I've lost a week on the last service plan I bought getting sent on wild goose chases.

My son lost his phone 9/17/22. We searched for it for a week. After 1 week of not being able to find it, he went on the Straight talk website and purchased the iphone 14 for $900.00. I got a confirmation email from PayPal, but nothing from Straight talk. For the past 3 weeks I have tirelessly been trying to find out ANY information as to the whereabouts of this item. If I am at all able to be connected to a customer service representative, they either do not speak English well, do not understand English, or are unable to help me. I have now paid $900 for a phone that no one can account for, I have paid $38 in monthly charges for a phone that has not been used. I was denied credit for the month. I have been on the phone every other day trying to figure out what is going on! No one at Straight talk speaks English and No one is helping me. I am at the point that I have exhausted all options.

I am trying to transfer my phone service to a new vendor. My new vendor needs info from my old vendor.

On Oct 7 I made several attempts to get this info, finally On my 3rd or 4th try I was able to contact someone who was able to give me the necessary info, which I gave to my new vendor.

On Oct 11 my new vendor contacted me saying my account with Straight Talk was frozen and they could not proceed. I once again called Straight Talk, upon their getting confirmation I was the owner of my phone number I was put on hold and my connection was dropped and my phone line had dial tone but would no longer function. After about 5 minutes it was working again, I recalled and was

asked if my problem had been fixed, upon answering no, I was again dropped this time with my carrier lite on my phone modem going red.

Straight talk claims to offer unlimited talk, text and data usage. However, since purchasing their unlimited plan May 15th 2022 my data service has been inconsistent with their claims of “unlimited”. There are stretches throughout the entire day where my internet service is unusable. Sometimes for multiple hours at a time. I work from my phone and at one moment my internet will be high speed LTE and the next it will be unbearably slow. Most of the time never loading at all, with zero movement of the place of my phone. After searching their website FAQs and receiving multiple run arounds on their help line the only solution they offered was an automated texting line that claimed my data was running at high speed. Because of that I was refused reimbursement. Almost 6 months into switching to their service and I am still experiencing waves of no data service. I would never recommend Straight Talk to anybody! Please don’t waste your money, especially if internet access is needed in your everyday life.

I ordered a samsung galaxy a53 that i never recieved tracking info for didnt get any emails for other then an order #. I waited 3 days while trying to use their website to look my order number up and nothing would pop up giving me any info i then called and was told my payment was just processed and that my new phone would be shipped out the next day. It never was. I sat on the phone agaim getting transfered from department to department with noone knowing what happend to my order. Finally was able to talk to a supposed manager and he told me my phone was stolen from their warehouse so he said he would put it in the system i need a refund and made me write down a ticket number and said it could be weeks till i get my money back. So now im questioning if thats even real either cause i cant look this ticket number up anywere. Only thing i have going for me is my bank that has fraud insurance and a whole legal team to go after the fraudent case. I have the one email and my bank statements of the withdrawel they took from me and i also get emails everyday from usps of all the mail coming to me via informed delivery so theres no way they can fight it. They better hope i see pending deposit by this weekend into my account cause not only will i be suing, my banks coming after them to and its going to make their new owners "verizon" look really bad

Been having serious issues with straght talk wireless. Back in August my talk and text were shut down for three weeks of my one month card. After making a complaint they said they would look into it further. Still have heard nothing but started having my data throttled. After about 15 phone calls I was told the problem was my phone. Purchased a new phone and for the first four days it worked great. Then the same problems started. Calling straight talk they say the problem is my phone is why now my text and data get shut off every other day. Cannot get any kind of help from the company, they have no idea why this keeps happening or how to fix it and now I am blocked from their website or checking my account at all. Not sure why they refuse to give me the unlimited talk text and data I already paid for but this has game has been going on for about three years now with no resolution, no stopping and no help through three different phones. I am done with this company and will be changing providers within the next year. They clearly do not want my business or they want me to keep paying for what they will not give me.

The automated system and inter-company phone transfer service is ineffective and faulty. The automated system works very poorly, rspecially the voice recognition. (Which could more effectively be handled by humans, even if paid minimum wage, not to mention it would ve cheaper than paying for seldom and poorly working automated systems) Attempting to contact technical support through the automated phone service is ineffective and frustrating, requiring me to traverse several menus before actually getting technical support, which I attempted to select in the first place-I should have been taken directly there. Once in technical support, if I am not disconnected (especially when being transferred to other services), I am subjected to a list of "textbook" amateur diagnostics (the same every time, regardless of the problem) by basic-level unknowledgable operators. If transferred to "higher level" tech support I am more ofyen disconnected than not-and if using the fallback service, very often not recieving it)

Having used their gold plan for over a year and racking up points, I decide to use them as their automated "service" keeps telling me I have enough for a free plan. So I look them up and see that I have enough for the silver. Both silver and gold have "" unlimited data. But apparently the gold has unlimited up to 200gb, but the silver I hear from their customer service has up to 60gb. I have already purchased via the rewards the silver plan to begin at the end of my present service which was already renewed by their automated service.

The rewards was told to me after renewing. I purchased the silver plan before calling to see what that asterisk after unlimited was to hide. The gold plan for 55$ is the plan I am currently enrolled in. The silver only had a difference of hot spot and wifi usage written on the plan page. Nothing was said about their so called unlimited data. 200 gb for gold but apparently unlimited means something quite different for silver: a whole 140 gb worth of difference! Even their customer support first told me that unlimited means unlimited until I had to explain to them that Gold is 200 and I'm being told silver is only 60. Either they are very conveniently forgetful or they purposely withhold vital information.

Now they tell me refunds on rewards is not possible! That's over 4500 accumulated points gone to waste! Plus I have to stop them from switching over to a plan I don't want or can afford getting before my current much better plan ends. Tried to reason with them to get back said points to gather the necessary amount for a free gold plan. But they are resilient in sticking me for something worse.

Cancelling the new one however, will not refund the reward points it will just have them gone as though never there. THIS IS A SCAM! IF UNLIMITED MEANS FAR DIFFERENT FROM ONE TO THE NEXT IT SHOULD TELL YOU! It tells of other differences why not the "limit" on the unlimited data? Do the math: unlimited (60gb) VS. unlimited (200gb)? Not only is unlimited basically not unlimited but that's all right, 200 goes a long way; but 60 doesn't. Rewards should be refunded and plans should be explained WITHOUT having to go around the world to find out the why's and wherefors...

Was a loyal customer, switched to Verizon. Want to switch back to Straight. Tried calling for support. Spoke with someone, couldnt understand the name. They advise me I now need a sim card. So, i go and by a sim card. I follow the instructions for transfer. Web page states can take up to 30 minutes. So I wait. An hour goes by and still no service. I call Straight Talk to look for answers. Seems impossible to simply talk with someone. The auto service says already processing that number and then hangs up on me. I call again and wait . go through the whole automated line again, answer all the same questions again, and wait. After waiting 5 minutes I get a hold of someone, talk to her for 30 seconds and she says she has to transfer me. She transfers me and the phone disconnects. OK, so I call again. Go through all the automated jargon again, wait for 5 minutes again. Speak with Sheiden. Explain to her the situation, she transfers me. Line says 2 minute wait, 10 minutes later still no answer. Hang up and call back. Go through all the automated jargon again just to try and speak with a service rep. I get Dumari and ask to speak with a manager. He says one moment, puts me on hold and then the line disconnects.

6 hours to transfer a simple phone number. The worst customer service I have ever had. I have nothing good to say about this service. Big business hires cheap workers that dont care about their job. No accountability. Turn a simple process into a ridiculous procedure.

Shut my phone off three dam days on auto refill took the money out of my kid account then gave us a run around saying it didn’t go through old man bad health no car in the middle of no where with phone you shut off for no reason called tried to get you turn it back for one day till it got straightened out told no any other phone company would’ve not your none caring [censored] had to walk three miles almost had a heart attack going to post this on FACEBOOK [protected]