Subway
Reviews and Complaints

My account was hacked and my debit card used to receive an order. It is extremely difficult to actually speak to someone in customer service. when I was finally able to reach someone at corporate, she was extremely rude and obviously did not care. Apparently Subway had been aware for a week that some customer information had been hacked and yet failed to let anyone know. Disgusting! I was a loyal customer, not anymore!

On February 10, 2022 I was trying to place an order for two subway sandwiches. with the discount both sandwiches would cost $7.80. I used a card which is a credit card.

It kept saying oops there was an error and go back to the order. This happened several times and no confirmation came through on my email so I knew it didn't go through and assumed no money had been taken out of my account.

So, I finally tried to use another card and again the same issue happened and it kept directing me back to my order because something was wrong with my information.

Finally, after I tried to delete my account so I could start over, but it wouldn't let me delete my account.

So, I tried one more time to order the sandwiches and it finally went through.

Later on, I checked both accounts and was shocked to find out that money was taken out of both accounts. On my credit card account, it showed that the $7.80 had come out twice and on my card that ends with 0683, the amount of $7.80 had been taken out. The $7.80 went through three times for one order.

On or around Jan. 17, 2022, I visited the Subway in Waterloo, IL. When I went up to order I noticed that no customers OR employees were wearing masks! I asked a worker about it and she said they didn't have to. I was under the impression that all food workers were supposed to wear masks. I don't know if these people are vaccinated or not and they're breathing on my food! I won't be going back.

This morning (Monday, January 31st, 2022) at around 11:12am, I placed an order online for a rotisserie chicken wrap with a 21oz fountain soda and bag of Baked Lays (original). The total came to $14.01 with tax, to be picked up at 12:05pm at the 104 and 106 Marie Avenue location in North Sioux City, SD. After I placed the order online, the website does not take me to the confirmation page, but to the "continue" page as if the order was never placed. However, my Chime debit card was immediately charged for the $14.01, meanwhile my order does not exist and the restaurant has not received it. I do not have the luxury to allow this, and I do not have the time while at work to figure out how to contact someone through customer service. This is not the fault of the location here in North Sioux. Your website has often been problematic, and that is the issue. Fix it. Thanks.

I went to the Subway shop at Winchester Rd. and Ross Rd. this evening, December 29, 2021, and as I was waiting in line, the young man who must have been the head clerk said, "over here, pop!". As I had no idea whom he was referring to, I did not respond to him. The other clerk was currently serving a family, which was already ahead of me, so I thought he was referring to the young man who was with his family. The head clerk kept looking at me, so I asked him if he was referring to me. He said, "all I said was pop!". All he said was the most disrespectful approach of any Subway Employee. I placed my order and after he toasted the sandwich, he said "what chu want on it, pop?" I asked him "who are you calling Pop?" I then advised him what I wanted on it, as he was preparing the sandwich, he kept talking under his breath, but it made his coworker look at me and smile. That being said, I walked out and did not make the purchase.

I came in subway today to order my food and I told the worker what I wanted and I asked the worker to heat up my steak and she came back with attitude telling that I'm getting it toasted that's beside the point if I asked to heat up my meat before I get it toast cause my meat still be cold and then when she check me out I asked did she put in the fork for my salad and she said with attitude it's already in their she was so rude I told her if it wasn't for the customers she wouldn't have no job and I told her that I was going to called Corporate on her she said that she didn't care she was very unprofessional to the customers she needs to be fired the way she was talking to the customers. I won't be coming back to that subway cause it a way to treat the customers when they are paying your pay check.

I am not able to use the promotions since your website doesn't work, I've tried multiple times and my Rewards aren't applying when I am forced to forfeit the promotions and just order at the counter. No one responds to my online inquiries and there doesn't appear to be a phone number to call any more.

Someone please call me at [protected] so we can discuss these ongoing issues!

Thank you,

Gary Powsner

So I ordered from subway website and purchased my order with my debit card. When I arrived at the store, they said they didn't have my online order. I showed them my online order off my phone with a order number. They refused to make my sandwich. I showed them my bank account app, showing my subway purchase and still refused to make my sandwich, this was 11/19/21.
So today on my email from subway, it still shows my order number and ready for pickup, I returned to the store, they made my sandwich, I showed them my order number again from email and app and again my purchase from my bank app. They again refuse to give me my sandwich which I had already paid for.
They 3 female staff working were very rude to me and I am not very please. I already paid for my order days ago and just want a refund or my sandwich made..ty.

I placed an order with Subway of Atoka, TN on Saturday, November 20, 2021 at 9.28 PM. I was advised that my order would be delivered at approximately 10:00 PM. At 10:30 PM I called Subway to inquire about my order but no one answered the phone. I did not receive my order and did not have anything to eat that evening as a result as the few local stores that were open when I placed the order were closed at 10:30 PM.

I ordered a BLT footlong Pro on Italian herbs and cheese, with pepper jack, lettuce, tomatoes, Mayo, salt&pepper. I got a bottled drink and 2 cookies. And after getting home I open it up for it to be a regular BLT THERES NOT ANY EXTRA BACON LIKE THERE's SUPPOSED TO BE. It was $12.59 before tax so I paid for the PRO BUT ONLY GOT THE REGULAR ONE. 11/18/2021

I tried to get several sandwiches at Walmart on Overland in Meridian Idaho. The man was putting cheese on loaves of bread. He said I will be with you in a moment. Several mi9nutes passed and then I thought he would wait on me. He then proceeded to place the pans of bread into the oven at which point I left. Terrible service. One other employee was standing around and did nothing. There were no other costumers in line.

Rene M. Ducroux

10-3-21 Subway [protected] North Street Houlton, ME Served by 1303, 12:08 Term ID Trans 1/A-596380. I ordered a Baja Steak & Jack. No special sauce. Next, I ordered, or wanted to order, a salad for my Diabetic partner until I seen the quality of their vegetables. The lettuce was shredded like Cole Slaw and the brown everywhere. Next, the spinach was wet, sticking together and slimy. Something you would place in a trough for a pig. The tomatoes were mealy. I was so taken aback that the employees would serve that quality of food to well paying customer. I told them, I own a gourmet dining room I can not accept that food. They didn't care. I paid for my Baja Steak with no vegetables and no salad and left. How disappointing. Barbara Boucher

As I stated at the top we ordered two foot-long‘s and 2 6inch sandwiches one of the six and sandwiches had hair in it your subway worker acted like he didn't see it I told him I saw the hair in the sandwich then he threw it away and made me another sandwich when we got to my house with the four sandwiches my son had hair and his sandwich I'm not looking for anything for free I'm just trying to tell you the facts love subway but I'm not sure if I can go there again

I just needed to let you know I will never be giving subway business if this kind of disgusting behavior isn't immediately put to an end. Below is a link to a video made by one of your employees putting ingredients on a toilet, and this same employee has done many other horrid things in your establishment.

https://www.reddit.com/r/awfuleverything/comments/q8bz8o/subway_worker_puts_food_on_toilet/?utm_medium=android_app&utm_source=share

Ordered 2 chocolate chip cookies with my sandwich…called store to tell them of error called more than 5 times and man/boy answered I asked what happens if they mess up order he told me he didn't mess up…I asked his name and he refused to give it to me. I advised he wears a name tag and if I come in I see his name he said no he doesn't wear a name tag. I'll never go back to this subway or use the app ever again. You safe a favorite 6" but the app changes it to a footlong and all your choices are removed and replaced with things you may or may not eat! If i have a favorite leave it alone…to each their own! If I want it changed then I shall make the change!

I visited ur Subway Restaurant in Temerloh, Pahang on Saturday 9/10 n was digusted to see so many flies in the bread compartment as well on the food . The was lack of professionalism in even the packaging of the sandwiches and overall hygiene of staff as well.
Being a prestigious Restaurant brand im sure ur management can do far much more before it such instances arested on social media.