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1.6 39 Reviews 1103 Complaints
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Subway Complaints 1103

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G
11:32 am EST

Subway food

This Subway is out of things. They had no bowls for a salad one day. And another day they were out of turkey so we left both times. The last time we got take out...two turkey subs. One had hair in the bread. So we have not been back since. It used to be very good until they changed management. Also it was better when in a Flash Food Store.

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D
12:09 pm EST
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I ordered two subs for work from this location. When I got to work I bit into my sub and the bread was stale. The bread cracked and crumbled all over my work desk. I asked my coworker if her bread was stale and she said yes. I contacted the store and made a complaint to a male. He told me that he made the bread fresh and implied that I was lying. I left...

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G
8:03 pm EST
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The people that serves us are stupid. I don't what the hell was on my face that they kept laughing. I said I wanted something specific and they would give me the opposite . I brought a copoun WITH me and when they saw it they started laughing their [censored] off. I don't know why you guys promote stuff if you guys are gonna have employers that give customers what...

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D
11:21 am EST

Subway store lied about coupon and value on my gift card

I ordered a subway sub platter & was told my $5.00 off coupon could only be used if I bought a wrap or large sub . Not true! I had a $25 gift card and she told me it was only $15 left. I had just pulled it off the card as I stood there so I knew it was never used. When I told her that she rescanned it and agreed there was $25 on there. Very shady!

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P
3:07 pm EST

Subway complaint

They don't change they tuna fish after 2 days they banana peppers were sour lettuce a different color bread hard at times just all around nasty please handle this situation ppl shouldn't be going to the hospital for food poisoning or upset stomach the store is located on 12th and Walnut Street in Lebanon Pennsylvania the meats probably old to cause if you not changing your tuna fish in 2 days imagine the meats cheese and sauces the cookies are never baked they old and hard this store is just dirty

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D
12:21 am EST
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I went in the store monday and im sorry to say this store needs drug tested the workers was so out there they couldnt maintain there selfs and im sad to say that there was one person infront of me and it took all most a hour to finally get to pay well I went into the restroom and I found a needle... The store was very dirty and this is the only one in muskogee that usually is clean an nice

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L
12:04 am EST
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Subway store locked during operating hours

On December 3, 2018 I went to the Subway on Little Rd in Arlington, Texas. The time was 9:00 PM. The lights were turned down and the note on the door said, "On break. Be back shortly". I did see an employee momentarily at the serving area, but he went into the back. I waited in my car for about 20 minutes and decided to drive to another Subway on Kelly Elliott Rd in Arlington. I never did find the Subway so I drove back to the Subway on Little Rd thinking surely his "break" must be over by now. I arrived around 9:36 PM to find the store still locked up. I saw the employee momentarily in the back so I went to the door and knocked on the glass with my key. He never did come open the door. About a week before this (we eat there all the time) I came into the store and there was no one in the store. I waited about 20 minutes and the employee finally came into the store saying he "had to go to his car to get something". I think it was the same employee I saw tonight.

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P
2:13 pm EST

Subway refused to honor coupons

On 12/1/18 I tried to use a coupon for a $5.99 foot-long sub that I received just a few days ago. My grandson had a coupon also. I showed the employee the coupon I had, and told her that my grandson had one also. She said okay and started making the subs. I get these coupons via the phone all the time and always eat there when I can. I came to town (35 miles one-way!) to have the subs for dinner with my grandson because he wanted one. My whole family goes to that particular store (2515 Beene Blvd, Bossier City, LA 71111).

A 2nd employee said (when the subs were half made) that the coupon wasn't going to work for the subs. I said that I was invited (via the coupon) and will pay $5.99 for each. Nothing else was said at that point. When the subs were finished the 2nd employee rang it up and told me it would be $18.00 and change. I told her I had coupons for $5.99 each and two $5.99 subs don't add up to $18.00 (that was just for the subs mind you, no drink or anything extra).

She then argued with me about it and told me it will be $18.00 again. I told her the subs would be at the advertised coupon price or nothing. She refused so I left after warning her that I could bring a suit against the company because "bait and switch" tactics are illegal. She said (mockingly) that she was fine with that.

So we went to Fire House Subs and had a great sub sandwich. Subway just lost 12 customers.

A very unhappy customer!

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C
9:29 pm EST

Subway store closing to early.

My family visits the Subway store in Seminary, Ms. at least 2 to 3 times a month on Sunday night. We usually get to the store around 8:00 to 8:15 p.m. The biggest complaint up to tonight has been that they pour out the sweet tea around 8:00 p.m. even though the store closes at 9 p.m. Tonight we drive up and they're closing the store at 8:17 p.m. So, we drive 4 miles to go eat at Krystal.

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V
10:37 am EST

Subway food

Not happy with my sub today, paid for 3 6" subs of which the Italian bread was stale with hardly any filling. I used to get a drink with my sub however was told I would have to pay more, fair enough if the sub was amazing but alas it was not. Taste very nice ruined by the bread. Wish I'd got a Greggs baguette and drink for £3 I really feel I've been ripped off!

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C
2:11 pm EDT

Subway service

Attached is my Yelp review with picture of employee in which I complained about, 2nd is her very unprofessional response in which contrary to her response, there were only 3 people in the store at the time of my order, myself, the person taking the order and the one pictured of which was key to my complaint. I thought you (Subway) should be aware of the people you have working for you in a small community.

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R
RosaF
US
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Dec 30, 2018 9:20 am EST

I posted a review about this Subway #28474) before and said it would be the last time we would go there. However, yesterday 11/19/18 on the way home from running errands, my husband and I decided to let our guard down and stop by there to try them again. Oh what a mistake that was. My husband went in as I waited in the car and was gone long enough to have two sandwiches made but came back empty handed. He was trying to tell the 'sandwich maker' what he wanted on the sandwiches. She wanted him to give her all the ingredients at one time but he was trying to decide what he wanted on each sandwich. There was only one other customer in the shop and she wanted to make that customer's sandwich and our sandwiches at the same time. She finished the first customer's order and should have checked her out and then she could have taken more time to finish our sandwiches.

The other customer asked to be checked out when her sandwich was complete and that's when things took an ugly turn. She (the sandwich maker) checked the lady out, left our two sandwiches on the counter and told my husband to call her when he decided what he wanted on the sandwiches. And then she went to the back of the store. Then she came back and told my husband made her "lose her religion" as she started throwing the 'f' word around: "get the '[censored] out of my store" she told him.

My husband asked for the manager and she stated that she was the manager. He then asked for the store owner and she wrote down her name, Sophia, the store owner's initials: Mr. H.P. and supposedly the owner's telephone number. My husband called the number when we got home and left a message but since we got no return call, we highly suspect she gave us an incorrect number.

My husband did nothing to warrant this type of treatment from this person and this will indeed be our last time going to this Subway even though it is minutes from where we live. Never been treated like this before at a Subway across the nation.

All of is a direct quote from my husband as I was not in the store at time. My husband tried to contact the supposed owner of the store, I submitted a complaint form to the Subway complaint department and they acknowledged they received it by email on 11/29/18, but to date, we have not heard from anyone about this complaint. Now it is time for me to post this on this board for all of you to read. And by the way, this is my second complaint about this same Subway (store #28474)

ComplaintsBoard
S
12:15 pm EDT

Subway product /service

Went for lunch with my family on this day.. Ordered steak egg and cheese.. Large
The amount of steak was horrible on this sandwich.. I went up to the manager and showed her the sandwich.. I said is this all the meat and she said rudely yes unless you want to pay for more.. I work in the vustomer service field and have never met a ruder person the way she spoke... I would like to sent a photo of meal

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S
6:05 pm EDT

Subway server

It is 5:30 at night and I am having a bad day. I want subway when my server is as slow as a snail. She was clearly noticing that I was a bad mood and just kept talking to my children, when they didn't want to talk to her. Also it was rush hour and she took a whole 30 minutes to make 1 sand which. Please figure out who this woman is and have her have some tipe of punishment for her actions.

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S
SherIock 8898
US
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Oct 26, 2018 7:40 pm EDT

Note, what is worse is my son forgot his math book there. I was already having a bad day and she made it worse. I got so angry at my son that I punched him real hard. My other child tried to calm me down. Now I find out that she took down my license plate number and reported me. Since I was in the system before I am afraid that they will take my kids from me.

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J
12:52 pm EDT

Subway chicken and dumpling soup

the soup had an unpleasant taste and it was very water downed. As a customer I am very dissatisfied with the service I received. I really feel that you guys should do better at serving customers and making sure that customers are happy and satisfied with the service that we are receiving. I really feel that this behavior should get reported to corporate. I hope you guys start doing better in serving customers. thanks.
Sincerely,
Jeriesha

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T
1:10 am EDT

Subway 2 pizzas and chicken bacon ranch sandwich

Visited the subway inside the pilot store #254 650 hey 299 Wildwood GA 30757 at 12:33 to get 2 pizzas one only cheese, the other peperoni along with a chicken bacon ranch sandwich. The guy working ( no name tag) fat guy with brown shoulder length hair, wearing a subway bandana on his head, mustache and gote puts the 2 pizzas In one microwave to cook the dough for 4-5 min. He Never told me when I ordered them that he had turned off the oven for the night. I learned the oven was shut off when I asked for my sandwich toasted. I realized he was cooking my pizzas in the microwave. This is an 24 hour subway. Why was the toasters off? Why was I not informed when I ordered the pizzas the oven was off? My food was not cooked as needed. The quality of this food was horrible. He also put my bacon on another customers sandwich and put in microwave when we pointed this out to him as he made a mistake he took it off and put bacon in correct sandwich. He then puts my sandwich In the microwave to be "toasted" . On top of this, he was very rude. This dude does not need to be working here if he can not do his job correctly. I have never been so furious about a meal but I will not visit this subway when he is working. This is unacceptable. I would like a refund for the food I paid for which was not how I wanted it.

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12:36 am EDT
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Subway pastrami/promo' buy any 3 sub for 18

Hello. Yesterday i went to the location 1600 south Hoover in Los Angeles. I wanted to buy the deal Buy any 3 sub for 18. Un fortunately i wanted a pastrami sub. But the server said that the promotion didn't included pastrami. I read the promotion poster out loud But the servers resaid it can't be done.
So i don't understand the false advertisements

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F
10:11 pm EDT

Subway a. c

I have been going in a lot in these past 4weeks and today out of all day as I went in today the worker had great customer service very kind and generous greeted everyone that walked in...as i ordered my food and more customers came in durimg rush hour when everyone realized the store had no a.c throughout the entire store and the worker working @ the moment was in no working condition due to it being so stuffy inside the job I asked the worker why it was so stuffy and she mentions the a.c is off . so i figured she has no control over that.

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M
9:57 pm EDT

Subway I am complaining about my sandwich

I went to get my sandwich at this location and I ordered chicken and bacon ranch and I noticed something black piece on my chicken and the guy just put the bacon on it and acted like he didnt see anything and I asked him before he toast my sandwich that what's that black thing and it was a black swarm Ant and the guy just flicked with his finger and didn't say anything after that and I didnt buy anything, it was so disgusting and I m just disgusted because I have eaten before at this location alot and health department needs to check this location again please. Here is the location 8124 Fredericksburg Rd, San Antonio, TX 78229

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B
3:00 pm EDT

Subway not washing hands and rude

I was recently at the Catawba Ohio Subway yesterday around lunchtime and their was an extremely rude employee working there. When I came in the door, she came straight put of the back and didn't wash her hands and came straight up and put gloves on. After I asked her to wash her hands she rolled her eyes and began to give me attitude. She wasn't very friendly and was very disrespectful. She has a name tag on that said Justine.

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M
12:19 am EDT

Subway cashier/sandwich maker being very rude

I went to Subway yesterday located at 10031 sunset strip Sunrise Fl 33322.I ordered a sandwich the person asked me why I was putting black pepper on sandwich because its already in it, I said it was my choice .She then said nothing else to me neither offer me combo, drinks etc but just proceeded to collect my money.She then said to a person she was holding a conversation with "If you were rude I would not talk to you either".I wondered how was I rude for defending why I needed black pepper.I was going to eat in but felt very uncomfortable and left the store.

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About Subway

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Subway is a popular fast-food chain that specializes in sandwiches and salads. Founded in 1965, Subway has grown to become one of the largest restaurant chains in the world, with over 44,000 locations in more than 100 countries. The company's mission is to provide customers with fresh, healthy, and delicious food options that are both affordable and convenient.

Subway's menu features a wide variety of sandwiches, including classic favorites like the Italian B.M.T. and the Subway Club, as well as newer options like the Beyond Meatball Marinara and the BBQ Rib. Customers can choose from a range of breads, including white, wheat, and multigrain, and can customize their sandwiches with a variety of toppings, such as lettuce, tomato, onion, and cheese.

In addition to sandwiches, Subway also offers salads, soups, and sides. The company's salads are made with fresh greens and a variety of toppings, including chicken, turkey, and bacon. Soups include classic options like chicken noodle and tomato, as well as seasonal offerings like butternut squash and broccoli cheddar.

Subway is committed to providing customers with healthy food options. The company's Fresh Fit menu features sandwiches and salads that are low in fat and calories, and the company has also introduced a range of vegetarian and vegan options, including the Veggie Delite and the Beyond Meatball Marinara.

Subway is also committed to sustainability and has implemented a number of initiatives to reduce its environmental impact. The company has introduced energy-efficient equipment in its restaurants, uses eco-friendly packaging, and has implemented recycling programs in many of its locations.

Overall, Subway is a popular fast-food chain that offers customers a wide variety of fresh, healthy, and delicious food options. With its commitment to sustainability and its focus on providing affordable and convenient meals, Subway is a great choice for anyone looking for a quick and tasty meal on the go.
How to file a complaint about Subway?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Subway. Make it specific and clear, such as "Incorrect Subway Order" or "Poor Customer Service at Subway."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as the quality of food, cleanliness of the establishment, customer service, accuracy of your order, and any health or safety concerns. Mention the specific Subway location and date of your visit. If you had a transaction, describe it in detail, including what you purchased, any offers or promotions involved, and the payment method used. Clearly state the nature of the issue, such as receiving the wrong sandwich or experiencing rude service. If you attempted to resolve the issue with Subway, describe the steps you took and the response from the company. Explain how this issue has personally affected you, whether it was a waste of time, money, or an unpleasant dining experience.

5. Attaching supporting documents: Attach any relevant supporting documents, such as receipts, photos, or email correspondence. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Subway. In the 'Desired Outcome' field, specify what you would like to happen as a resolution, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to regularly check your account on ComplaintsBoard.com for any responses or updates regarding your submission. Engage with any follow-up queries or comments to facilitate the resolution of your complaint.

Overview of Subway complaint handling

Subway reviews first appeared on Complaints Board on Dec 5, 2006. The latest review Health safety was posted on Nov 1, 2024. The latest complaint Ordering Website via PC was resolved on Sep 22, 2023. Subway has an average consumer rating of 2 stars from 1142 reviews. Subway has resolved 151 complaints.
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  1. Subway Contacts

  2. Subway phone numbers
    +31 205 317 300
    +31 205 317 300
    Click up if you have successfully reached Subway by calling +31 205 317 300 phone number 22 22 users reported that they have successfully reached Subway by calling +31 205 317 300 phone number Click down if you have unsuccessfully reached Subway by calling +31 205 317 300 phone number 27 27 users reported that they have UNsuccessfully reached Subway by calling +31 205 317 300 phone number
    Europe
    +61 732 530 201
    +61 732 530 201
    Click up if you have successfully reached Subway by calling +61 732 530 201 phone number 8 8 users reported that they have successfully reached Subway by calling +61 732 530 201 phone number Click down if you have unsuccessfully reached Subway by calling +61 732 530 201 phone number 10 10 users reported that they have UNsuccessfully reached Subway by calling +61 732 530 201 phone number
    Australia
    +65 62 272 557
    +65 62 272 557
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    Asia
    +961 19 996 63
    +961 19 996 63
    Click up if you have successfully reached Subway by calling +961 19 996 63 phone number 0 0 users reported that they have successfully reached Subway by calling +961 19 996 63 phone number Click down if you have unsuccessfully reached Subway by calling +961 19 996 63 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +961 19 996 63 phone number
    Middle East, Africa
    +44 800 085 5058
    +44 800 085 5058
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    100%
    Confidence score
    United Kingdom
    +1 (203) 877-4281
    +1 (203) 877-4281
    Click up if you have successfully reached Subway by calling +1 (203) 877-4281 phone number 0 0 users reported that they have successfully reached Subway by calling +1 (203) 877-4281 phone number Click down if you have unsuccessfully reached Subway by calling +1 (203) 877-4281 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +1 (203) 877-4281 phone number
    Director Sales Operations
    +1 (800) 888-4848
    +1 (800) 888-4848
    Click up if you have successfully reached Subway by calling +1 (800) 888-4848 phone number 0 0 users reported that they have successfully reached Subway by calling +1 (800) 888-4848 phone number Click down if you have unsuccessfully reached Subway by calling +1 (800) 888-4848 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +1 (800) 888-4848 phone number
    Executive Vice President
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  3. Subway emails
  4. Subway address
    327 Howard, Evanston, South Carolina, IL60202, United States
  5. Subway social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 01, 2024
  7. View all Subway contacts
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