Subway
Reviews and Complaints

I was at the Subway at the Walmart Super Center in Jefferson City Missouri on January 11, 2016. After going through the line and getting my sandwich made, I was at the checkout line ready to pay. Despite having 3 employees working, the employees kept making sandwich after sandwich of other customers and piling them up by the register, while my sandwich got cold. I'm not sure about the policy, but it seems customer service is being sacrificed for efficiency.

My teens love, love, love Subway and they always get the same sandwiches. A footlong turkey and pepperoni has 8 slices of turkey and 6 of pepperoni. Last night, your employee made my son's sandwich with 7 slices of turkey and 5 of pepperoni. I corrected her, and she did throw on another slice of turkey. I know in the grand scheme of world affairs this isn't a big deal, but two things irritate me: 1) based on this particular employee's overall behavior during our visit (she never greeted us as we literally stood right in front of her for a couple minutes while she restocked the meats; she put on gloves then wiped her nose with her gloved hand right before starting our sandwiches), she had no clue how much of anything goes on a sandwich which says not much training is happening, and 2) if employees skim off one piece of meat from each sandwich in a day, that's a lot of savings for the store! At the end of the transaction, I asked to speak to a supervisor. I just wanted to say that this employee doesn't seem to know the meat standard for making a sandwich - I get less meat but still pay the same price. But because there had been an issue with the total at the end of our visit - my sandwiches cost $21.00, but the employee rang up $30.00 and I had to add each sandwich up for her several times to get her to re-ring it correctly - she assumed I wanted to see a supervisor because of that and snarled at me "you do what you gotta do" when I said I'd call for a supervisor the following day since there was no supervisor in the store that evening. So my complaint is: there's a meat standard, so please train your employees to observe it Consistency is key at a fast food restaurant. And my suggestion is: post a cheat-sheet sandwich guide for standards above the preparation area. Thank you!

I placed an online order today and my online reciept said my order would be ready at 12:10 pm. I got to the Subway at that time and was told my order was never received. I checked my paypal and my bank account and the $27.06 was debited from my account. When the employees called the owner he refused to fulfill my order and told me to dispute it with my bank. He kept going on and on that it was my problem and yelling at me. I called corporate and let tem know i did not want this disrespectful man calling me. They said i should get a credit back to my account within 48 hrs. The owner called me just as hostile as he was when i spoke to him on the phone at the store and i hung up on him. I am a customer who didnt recieve my online order and then had to go through the line and pay cash for an additional order. Spending over 50 minutes in the store.

We just left the subway in ashe co (Not the one in walmart) and the lady that helped us, sheila, was incredible. She was extremely nice and very very friendly. The problem came into play when it was time to pay. 2 other male employees were standing at the register loudly talking about another customer in a very negative light. Our sandwiches were sitting there right in front of them, and we were standing right in front of them at the register yet they never even acknowledged us. They kept talking about some customer and chocolate chip cookies. Sheila had to stop making another persons sandwich to come to the register to check us out. She even asked the two guys standing right there if they could do it and they looked at her and literally said "no, you can do it". That is ridiculous. They were soooo rude to her and us plus other customers in there for even behaving that way in front of a dining room of paying people. We don't go there to wait while employees gossip about other customers. Thank god that sheila lady is there and very helpful because I don't think I would've had any customer service if it were up to the other guys. I can't tell you their names because they didn't have name tags on, only her. Also, the one guy had shoulder length hair and no hat while standing where all the food is. I've just never had a bad experience at any subway until today and i'm highly disappointed. We were there at 2:21pm

I called to the Subway on 1577 New Garden Rd in Greensboro NC on 12/20/16 to place an order for a classic combo platter. First a young lady answered the phone and I explained to her what I was calling for and she gave the phone to a gentleman who proceed to take my order. The gentleman was very pleasant. Once I got off the phone after placing my order, the young lady called back and questioned how I wanted the platter as far as the meats. I explained to her that I wanted it the way it was advertised online with all of the meats. She continued to question me about my choice and then she got frustrated and an attitude and handed the phone back to the gentleman that I had spoke to before. I explained to him that I wanted all of the meats that come in the classic combo platter. The young man was very helpful again. The young lady needs to work on her customer service skills and to learn that if she is going to make rude comments about a customer she should at least put the phone on hold before she speaks about them.

To whom it may concern,

isnt it alarming that some staff in subway khalifa street branch abu dhabi don't know what good attitude means . and maybe dont even know what customer service means.. well the management should educate them the right way to serve customer, it compose of smile and good attitude and offering customer what their selling in the nice way.. us customer are not begging for our food.. we are paying for it.. and i believe the payment we give comes from the hardwork we make . they should learn how to treat customer with respect and good attitude. to be specific those pilipina ladies should learn this. dont treat customer rude your are not giving sandwich for free. just saying.

I had visited gandhinagar, Gujarat subway on 18th November and i was very pissed off when i did order an aaloo patty, mexican patty and mexican salad. I did talk with store manager mr. Kanu patel that i require my sub as salad more saucy. I dont take all sauces thought he didnt listen. I said i am more concern about sub, it doesnt taste good when sauces are not applied properly.

Very upset with staff members. I didnt argue but for sure i wont come back to this subway ever.

Store is of sector 11 code 64358

Thanks & regards,
Ankit patel

Went to Subway in Arlington, TX at 3646 Matlock ordered the Turkey Reuben. I'm on the email for specials, which was Reuben footlong for $7. The lady tells me while paying that this time she'll let me have the sandwich without sauerkraut but next I have to order with or can't do it. I tried to explain to her I didn't want sauerkraut but she was very persistent. Also ask for sandwich to be toasted, got home realized it wasn't had to it myself! The lettuce was scraped from bottom of pan when she fix sandwich instead of getting fresh. Sandwich was not fresh tasting, ate some of it but will not go back to this Subway again! I would truly appreciate a full refund for this horrible experience and barely digestible sandwich. Good Customer Service is always a plus for any successful business. I guess this lady is the manager, white and middle age didn't get her name. Thank you-- my name is Ms. Bell-- I've already call Customer Service with complaint, they said they would pass on to head office!

The Carved Turkey Sub is advertised on local television and in the window of the restaurant as having 3 pieces of meat. I have ordered the sandwich 2 separate times and both times the Sub only had 2 slices of meat.
When I mentioned this to the sandwich artist, she had no idea what I was talking about, and couldn't have been less concerned. I was surprised by the lack of concern by the staff.

The women employee said the bathrooms were not working. She had signs on them that said out of order. After she wouldn't let me in she let a woman in that had 2 girls, and she let in 2 men
After we saw that I got up and said please buzz me in the bathroom. It was too late. By the time I got in there I had urinated in my pants and on the floor I told my friend and she told me to call the 800 number when I did all I got was a fast busy signal. This was in a strip mall at Belmont and Cumberland in River Grove, IL
She was a woman from India she was very rude. This happened on 11-11-16 around 7 pm I was embarrassed and had to ride the bus soaked with urine?

Jeremy Eisnor is a Government Contractor for an Aerospace Company called LockHead Martin. His FB page might show how he is a great man, a Dad, a family man, but also a DIVORCE husband! Talk about what a great guy he may try to impress, but don't be fooled by what an dishonest man he will appear to be.

Going on as a "Private Investigator, " tracking places of where he has been all over Clark County. You wouldn't be surprise what a big perverted person he is. Seeing his Son and Daughters how miserable they are. Anything he would do to throw you under, to have it his way working at second job for Subway on FARM ROAD getting paid under the table. Some American people are so disgusting how they represent this Country.

Don't be fooled how nice he may be to you. This PIG who works for the GOVERNMENT is a shellfish liar and a dishonest with no integrity. Being too nice is a reason to show that he has shame to hide.

Today, 10/23/16, I went to the local subway and order a foot long, and asked for Cheesy and Broccoli soup through the drive-thru. The girl talking back to me said that they only had potato soup. Before I go any further, let me just say I am a vegetarian. I asked the girl if it had meat, she said no. I ordered it, went home, ate a few bites of the soup before realizing it had ham in it.. I, of course was furious, and at the same time felt sick to my stomach. It's too much of a hassle to get a refund, considering I'd have to make the drive there just to get $2.50 back. But I'm still super upset. I want the workers to be more aware of what they have in their food, rather than just assuming. What if someone was allergic to ham, ate that soup after they were told it didn't have meat, and then got really sick from it? As said before, I don't want a refund, I just want the employees to be more aware of what they have in their food.

Subway on reassessed and Columbia turnpike employee named Jessica was very ride looks gross and very UN professional and not good at her job she looks like she has a disease . its gross the manager Chris he is rude and I will never go back there. He is very very rude and meson Jessica is very rude and doesn't wash her after she does anything she has holes in her leggings by the butt very u professional and gross will never go back to many flies never eat at subway in Rensselaer your better off at burger king

Would just like to know why you have pulled the wraps from the menu! They were available yesterday...went to get one today and they were pulled. Asked the girl working why, and was told, "I don't know. They called this morning and told us to pull them off."

Every time you put something on the menu that everyone loves, you pull it off the menu. SAD

I walked into the Subway approximately 5:20 on Tuesday, October 18th, to get a sandwich and was greeted by a young woman, who's hat said Rachel, who proceeded to give me my sandwich along with her attitude problem, she was very rude and nasty., she appeared to be distracted by the next employees shift coverage, conversation and her demure changed

Maybe she should take, lessons in etiquette and customer service...

When In To Grab a Sandwich and the Young Man Wouldn't wait t listen when we try to order he kept trying to give us something else then what we wanted, kept telling my wife what she wanted and she had to repeat thats all and he he kept trying to push stuff off on her she didnt ask for, we sat down and i went for unsweet tea and there was none, i asked him if there was any and he said ill make some, we sat there and so i decided to go ahead and eat, after i finished my meal i asked for a refund, and he said rudely that a Togo cup you can take it with you, i said to him i would of liked it with my meal and he said more rudely, you picked a bad day to come in then, i said i would like to speak to the manager, he called him and i spoke to him and told him exactly the way this happen, then the cleck got on the phone and i said i don't like your attitude, he ten says Get (like a command to a dog), and i said excuse me and he say, GET OUT, , there was excuses made the next day by the manager and assisted, no apology, no right the wrong, young man still there and he point his finger off camera towards me and my wife, No More Subways For Us, Thank You

Ordered foot long Veggie Delite and it only had six (6) leafs of spinach on one 1/2 and seven (7) leafs on the other 1/2. All the veggies were very lite, had plenty of bread.

Your pictures show plenty of veggies on the entire sandwich.

Very disappointed!

Sunday, 10.16.2016 11:00am

Refund, send to email listed below:

[protected]@comcast.net

Every Subway that I go to makes their sandwiches upside down, placing the meat on the top of the bun, instead of the bottom of the bun where it belongs. I'm sick and tired of telling them to make it correctly!If you're a customer, do you want an upside down sandwhich? Your answer should be "NO!"The policy needs to change! In order to make the sandwich correctly!

There was a woman working in there during lunch hours who was being unbelievably rude. My friends and I were standing back and talking, while deciding what to order. She then said "Are you guys going to eat or" and we at first were nice in turn and apologized. She went to the back and came back and said "Umm are you ready now" in a rude tone.

I went into a subway in Colleyville tx there was one little boy in there working by himself ge looked lije he was no older than 16 yrs old. the lije was too long. for him to handle so just how old can you be working in a restaurant at sixteen with no management available in case something happens s that is crazy quit being ce as p subway and hire sopme people