Sun International
Reviews and Complaints

Good day

I have a complaint against 1 of the security guards named Obrian. I was at the casino on Saturday night and playing tables by a dealer named Nomsa. I did nothing wrong and all of a sudden the security comes and chases me out of the casino. I lost over R10 000 and just when I started winning my money back I was forced to leave. I even questioned the dealer as to why was I been chased and she said she doesn't know why. I want an urgent explanation for this if not I will be forced to take this matter up with sun international. Totally unprofessional and uncalled for. This is not the 1st time I have had a bad experience with the casino. They seem to forget that they operate cause of people like us. I even sent an email on Sunday but no one bothered getting back to me. My number is [protected] and email address is [protected]@gmail.com

Regards
Nishan Sanker

Purchased timeshare, we were mislead when we purchased the time share and now the lady who sold it to us ignores our e-mail. there has been no feedback from her over the past month and a half. The lack of service is shocking. It's also impossible to get a booking. you are always fully booked? why do you sell you timeshare if cannot accommodate your clients?

My family booked into Vacation Club units from Dec 17-21, 2018. This was one day after the big storm so before we left Botswana for Sun City we called to make sure that everything was fine for our stay. When we arrived it was first to be informed that the two units that we booked in March 2018 were not side by side as per our request. Upon arriving in our unit it was to find that the master bathroom toilet leaked and the room smelt. The day before we left the hotel decided to remove all of the ceiling insulation from our unit. This laid a fine layer of insulation all over the unit. No one bothered to clean this up. We were unable to sleep as all rooms were covered in this areolite and in addition my daughter who is asthmatic and has alleriges had trouble breathing all night long. When reported to the hotel all we got was so sorry they should have cleaned up. They did not even acknowledge the danger that this poised to my children nor did they care that my daughter suffered. Sun International i am so shocked with how we were treated, how you did not care and you should be reported to the Ministry of Health as my daughter could have had a very bad asthma attack from this. Also note that the smell of the toilet never left as the maid never wiped up the overflow. Really shocking.

I recently stayed at the Cabanas at SunCity (03/04 January 2019) We had a lovely stay at the resort and no complaints here regarding the stay. However on the 04 January after having a breakfast buffet at the Cabanas both my husband and I fell ill with the stomach runs and vomiting. It was really severe and when I tried to get medication from the pharmacy in the resort I was told that they (the pharmacy) get on average +/- 30complaints or cases of bad food /poisoning per day! this is shocking! My husband and I narrowed it down to the mushrooms, which tasted good! but was crazy bad for us as it was the only food we had in common. Neither of us are allergic to anything... I ate puffer fish without dying!
We suffered to a point where we were both fighting for bathroom time. Its now Tuesday and both of us have survivied on Immodium /Valoid /Enos/ Annusol. A perfectly good holiday ended on a [censored]ty note! I didn't even get the chance to enjoy the rest of my stay as I was in bed trying to stay still lest everything comes out of everywhere. I have spoken to other people who have had similar experiences at your resort and think that you are aware of the problem but do nothing about it. Stricter control, hygiene and general accepted food forms should be implemented.
Please contact me on [protected] Sharmaine Budhoo

I am still booked at the Cascades as I write this. What a complete waste of my hard earned money. This is the worst hotel I have ever been to... Mind you I am a frequent international traveler.
From being served rotten lamp shank by the room service. To waiting for toilet paper from house keeping for and hour and a half to coming back to a filthy room at 1pm! And to being charged for a draft beer and then being told it's out of stock after you have taken my money... That's blatant theft!

The extractor fan in the bathroom does not work and the drains have a sewer smell in our room.

The attitude of the staff stinks. The food is worse than pathetic and I will forever speak of how I wasted my money at suncity when all I wanted was to give my kids a memorable Christmas holiday.

I have been here for 5 nights and I was going to let this slide... Too many people have probably let things slide, hence nothing has been done to fix customer service at Cascades and as a result, we suffer too.

I actually don't think anything will b done about my concerns above, but it's worth a try to see if anything will be done so future patrons don't waste their time and Money in this facility.

Please train your staff on customer service that is worthy of a 5 star establishment... I would probably have received better service at a sun fomular one hotel...

Regards

V mazambani
[protected]

Good day. I want to make a formal complaint against Soho Casino situated in Sun City. On the 22nd of September 2018 i was playing machine 54506 (automated roulette table). I placed a bet and before the timer was done i reversed all bets and the machine wiped out my credit on my card and gave me a balance of R10 only. I requested assistance and after a while i was supposed to speak to the supervisor Mr Ompile Modise. He took my card and went to, what i can only assume is the surveillance room to check on the cameras what happened. He came back and claimed that i bet all my money and that he has video evidence of it. I requested to see the footage and he refused, i requested to view the activity log on the machine where i was sitting and he refused and told me that i should contact the North West Gambling Board. He humiliated me in front of all the individuals that was present and insisted that i placed the bet. It is unfair on any individual to place bets on a faulty machine which Mr Ompile Modise insist is working at 100%. I hereby request that this matter be investigated even though my money was small i still have the right to what is legally mine. I am humiliated by the experience and this matter should be dealt with accordingly.
Regards

Mr Cyrinic Marco Atties"

Hi

I made a booking for 2 rooms for the Cascades hotel in December through booking.com and had a free cancellation. I was charged R4000 per room and subsequently cancelled (for free). No one has refunded me and I am being ignored.

Please advise what I can do about this?

The details are as follows:

There were 2 bookings charged and not refunded:

1. The Cascades Hotel at Sun City Resort 5 stars Confirmation number: [protected] PIN code: 0762 Cancelled for free [protected]@hotmail.com
14 Dec 2018 to 21 Dec 2018

2. The Cascades Hotel at Sun City Resort 5 stars Confirmation number: [protected] PIN code: 5155 Cancelled for free [protected]@hotmail.com
14 Dec 2018 to 21 Dec 2018

good day

on the 24/08/18 I made a reservation at suncity (cascades) and made the payment online with my card through my wife's mvg membership and when we came to check-in it did not show on their system so my wife payed with her card, we cancelled the one booking and they said they will refund me back. until now they fail to help me after many phone calls and proof of payments they requested.

We went to Soho Hotel to the smoking casino yesterday afternoon 9 Aug 2018 at about 16h45.The machine I played on a 7's machine by the cashier that gives free games just stopped working and said error call attendant. We waited for the attendant. She came and helped and not even a spin later the machine said call attendant again. I waited 15 min for the attendant to come. In that time 7 machines around me had an error. She came. Tried fixing the machine and then took my card and walked away. Machine said that I needed a manual payout of R54. 00 rand. I waited and waited. Another guy came and after my husband went to call someone they brought my card back but I waited still. The guy opposite me had also waited for a manual payout. After approximately 45 minutes I had to leave without my payout of 54 and needless to say we couldn't gamble further as it was late and we needed to leave for Jhb. I am really disappointed in the way the staff handled the issue and made us wait. Shantelle Bester Id [protected] Cell:[protected]

Hello my name is syed nooruddin talha jawed. I m enjoying gambling in your one casino sun sibaya. The staff and managment is very good. But only one problem i have every time u gave me free accomodation in wild coast sun and soho hotel but i never ever move to both casinos because of my bussiness. I spent almost every night in sibaya but i never get any time free room in sibaya so my request is next time dont give me free accomodation in wild coast sun.
Thanks

To whom it may concern or please forward onto someone who can do something about it.

I am totally confused at Sun Internationals attempt to making loyal gambling clients now go to other casinos closer to our homes, I wanted to book a getaway on my MVG points that I have been saving only to be told that this incentive does not apply anymore and it is now beyond the average gold card holder as you will need 3000 points to stay 2 x nights at Sun City. We frequent the Sun International casinos to build up points even though your payouts are not as good as other casinos in order to gain points that can be used on accommodation. I can even understand a levy charge of R500 per room to recover costs but to actually chase away clients seems to be very short sighted indeed on your marketing strategy. You only force your loyal gamblers to visit other casinos as there is now no incentive on your behalf

Wish you well through this period
Regards

Marcus Donovan
Thank you for the feedback but I fail to see the benefits to the average gambler, we used to be able to stay at the Soho hotel for 140 points or a cost of R510 these are now more than double. It will just mean that your average gambler will now have more choice of other casinos as there is limited benefit
I wish you all well