Sun International’s earns a 1.2-star rating from 177 reviews, showing that the majority of guests are dissatisfied with resort and casino experiences.
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Gambling
Like everyone frequenting these casinos we are aware that playing on these machines are all about being at the right machine at the right time, luck. Gambling is a win or loose a chance that the machine will pay out however I have to agree with many people complaining about Grand West with regards to winning. I have been going to Grand west every weekend...
Read full review of Sun International and 1 commentVery unhappy
Good day I am a gold card holder (Card No : [protected]) at Grand West, never once won anything. They say the pay outs are calculated against you visits and how how money you spend there, but this is a load of crap. I also know that gambling can become a addiction, And I was for counseling earlier this year, but the main fact is that they just steal your...
Read full review of Sun InternationalNon payouts, poor service
So firstly my name is Shannon and I've been going to GrandWest Casino for a VERY long time. To gamble, have dinner, watch a movie or go to a live show. My biggest problem with this establishment is the non payouts that never happen for me. Initially I would at least win and come home feeling good bit now and for a good couple of years my winnings have been...
Read full review of Sun International and 2 commentsmvg
The implementation of the new point system when using your points to book accommodation at Sun International resorts needs to be reviewed. Not all platinum /gold/ silver and gold card are business people. Ordinary people also possess these cards. Now booking at the majority of resorts requires one to use double the points previously required . However, now one needs to double the bets to cope with the new requirement's. this is unfair as the points does not grow as fast as it will be used by the various resorts
Overgrown bush in grens str
I officially logged my originalcomplaint on the 8th april 2014 Today is the 12th june, and ihave not heard anything besides your query has Been escalated to whom ever. i’m writing you this letter as a plea, to havesomething done to The overgrown bush in grens street. it is most definitely a hazard to the Residents as well as commuter’s that use the road...
Read full review of Sun Internationalcheating
Sun international consultancy near manorama, passport office road... Panampally nagar... They are biggest mother ###ing fraud ever hav I seen, at ernakulam are big frauds who has joined their hands with ccc group of companies. They are taking very big consultancy fee from the candidates who are getting selected. Some vacancies are paid they told to us fuel filling associates at american military base kuwait via krh.. .125kd salary, , , 75000 t0 1 lack range counsaltant fee... Even the interview process they are conducting is fake. They are just conducting the interview themselves and is sending the candidates abroad. The candidates will be dismissed from ccc or the companies they are sending to if the job profile of candidate is not matching to the demand of the employer.In these cases the candidate loses his job & money and very very valuable 0ne year also... Because the interview was not conducted properly by the krh deligates. And what else? These f*****s will never give back those money unless you go to their office together with some goons and create problem. Police/law will never come to help you...In india money decides everything... You will get help from police/law if you have enough money to buy them. With intrest... Guess friends what the intrest rate at the financial field... ? Please friends act like a man... Or common... Indiannnn :)
The complaint has been investigated and resolved to the customer’s satisfaction.
Automated roulette wheels
I put this under the Scams and Fake Checks section simply because "Scam" is the closest I can find in the list. Grand West Casino has removed their live dealer operated touch bet roulette wheels (Old Huxleys) and have replaced them with two x Novomatic automated pneumatic wheels in the Non-Smokers casino and 1 x Novomatic, 1 x Organic Interblock and 1 x (I...
Read full review of Sun International and 6 commentsNon pay-outs
Many years ago going to Grand West was an enjoyable experience because then you still had a few wins but nowadays all Grandwest casino does is steal the peoples money. I think one person out of thousands leave the pemises happy. Is there no control on how much they make and what they give their patrons? Grand West, I stayed away for 2 years maybe this time...
Read full review of Sun International and 33 commentsAssaulted by security guards
I am a frequent visitor to this casino.On this Sunday afternoon i experienced brutal treatment by the security staff at the casino, i can just say that i didnt deserve to be brutally grabed from behind by two of the guards, both my arms to be put in what they call a armlock behind my back, and to be dragged outside like a criminal.Im still in shock about...
Read full review of Sun International and 2 commentsthis supervisor hasn't a care in the world for his demeanor towards players nor consideration for his job function
This Supervisor hasn't a care in the world for his demeanor towards players nor consideration for his job function.
It amazes me when we receive frequent letters indicating 'play, play, play' as your points will go up. But it doesn't help when Clayton doesn't care enough to take your card in the first place even when the dealer leaves it for his attention shortly after our buy in.
Notwithstanding that dreary look he dons of 'Creation has done him wrong' that is everlasting apparently but also the inability to call a waiter when asked to do so repeatedly. What else is he messing up on?
Kindly either re-assign him to janitorial duties or get him a friend as his truly unprofessional manner is much to be desired! Add a new Sun International report Inappropriate report?
A disgrace to the hospitality industry
Me and my two sisters went away for a week (18th September - 24 September) to our bought chalets at The Lost City, Sun City, Holiday Club. We have made Sun City our annual getaway for the three of us for the last 10years and have always enjoyed our experience everytime we go. On this the 23rd day of September 2009, something went terribly wrong! We were all gambling on the machines, playing black jack and numerous other things, that one normally does when entering a gambling place. I attempted to play the slot machines, where i just so happened to hit a 777, meaning i had won! So i called the floor manager who told me, the machine had been rigged so that no one could win. So this been the matter, i went through all the correct channels, doing what an good citizen should do, i complaned. The Managing Director (MD) said they could not help me as his staff had purposfully tapped over the evidence that i had won, ensuring if this went to the courts, there was no evidence.
Still to this day, nothing has been done! Bad show Sun International!
On the 21st and 22nd of October 2009 I booked 2 rounds of golf at the Fish River Sun via the PlayMoreGolf portal for the 24th and 25th October 2009 respectively. Which I paid for on the 21st and 22nd respectively.
I flied down from JHB on the 24th and arrived at the Pro shop an hour before my scheduled tee off time. Apon checking in at the Pro Shop, I discovered they had given my tee off time to another party. When questioning why they did so, I was told it’s my fault as they couldn’t get hold of me on my cell to notify me. When explaining to them I have paid for it and they have no right to sell it to someone else, I was then told it’s PlayMoreGolf fault.
I was treated as an irritation rather than a customer. The Golf Pro was irritated when I questioned his unethical actions.
The cause effect of this was they gave me alternative tee off times for both days in question. So this practise oviously is not a once off. All of which cause conflict with the players on the course. On the 25th the field was still turning for 45 minutes after the tee time they gave me.
In short the service I received was disgusting.
very annoying and disappointing service
I stayed at the Cascades and Sun City hotel for business. I noticed that when I arrived everyone was falling over their feet to help me with my bag and show me to my room.
On checking out the atttude of the staff changes completely. The staff watched me as I struggled to carry my bags to my car (which was parked a distance away!). This is not my imagination as it has happened on numerous occasions. The staff just stand their look at you with blank looks on their faces. Totally not acceptable for the amounts of money being spent at your establishment. Gives me the feeling that now they have the money, I can basically *** off.
terrible service and inedible food
The concierge at the Cascades hotel recommended the Peninsula restaurant for dinner and we made a reservation. We were originally seated next to the Piano and could barely her ourselves talking. We requested to be moved several times and only after we actively searched the restaurant and identified an available table were we allowed to be moved. There were periods of 15 - 20 minutes where no-one paid any attention to us. It then took approximately 40 - 50 minutes for the food to arrive which was disgusting.
I cannot believe that a restaurant that markets itself as a premier restaurant and charges accordingly can offer such a terrible service and inedible food.
Poor pay outs
The Grand West Casino in Cape Town is the only one allowed to operate and boy do they take advantage of their monopoly, their game king poker machines need to be avoided at all costs, I have played many poker machines in many countries, but have to still find such poor, and badly maintained machines, its such a pity that this group who have such a niece...
Read full review of Sun International and 3 commentsLottery winning
I did receive email with price money from Sun International, with lottery award winning certificate as well as a Insurance Bond Certificate. Mr Frank Jacobs from the Internation Banking Department of The Hamilton Direct Bank Of London phone me and ask me to complete the attached forms to submit my payment. Also to sent money via Moneygram to the following person: Mrs Lindsay Hargreaves. Adress: 25 Frith Street, Croydon, London, United Kingdom, (this is for Affidavit, Notarization and Stamp Duty.
I want to know if this is for real or only a scam.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi my name is junior I have a complain about people who booked the machines because they want to make promo (big wheel) we can't play anymore those machines because people leaves their card in the machine they don't take out cards they hire people to gurd the machine 24/7 so we don't have a space to play anymore
hi im mr t byrne ..
since ive recieved my gold mvg card where im about 56 point from platium ive won nothing i go to other casinos i walk out with money every time... clearly there is set machine in the casinos or the cards are set and that very disgusting...
Thanks for letting steve hofmeyer perform... He is a legend like madiba.
company are beyond unethical, scamming people who are vulnerable for work, offering jobs that do not exist, extorting monies on fake jobs. fake work permits.
very dodgy company.
beware of someone called lebogang ngwenya and laetitia swartz, extorting monies, in their HR department, headed by someone called KK
they can not be trusted in any shape or form.
do not apply to them for jobs, find another company to work for, that are not linked with them or Kerzner holdings in any way.
I am invoicing SI for the first time and need to know what details are required on the invoice.
Companies are different as some require VAT numbers, others registration number etc.
Been trying to get hold of someone for 20 minutes now.
No luck!
We have visited sun city and had a great time, however, to exit the resort took more than 2 hours. Having thousands of cars exiting one boom is unacceptable.
Sincerely
Dr A Venter
We have visited sun city and had a great time, however, to exit the resort took more than 2 hours. Having thousands of cars exiting one boom is unacceptable.
Sincerely
Dr A Venter
Staff
As a visitor to Cape Town and to Grand West Casino, I was very disgusted at the way the Staff treated us. There is NO Signage outside at the boom gates when entering into the centre that everyone Must have shoes on, including your children. My 4 year old son did not have his shoes on, when we got into the premises, one security asked my husband to please...
Read full review of Sun International and 2 commentsSun International Reviews 0
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Sun International address6 Sandown Valley Crescent, Sandton, Gauteng, South Africa
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