Sun International’s earns a 1.2-star rating from 177 reviews, showing that the majority of guests are dissatisfied with resort and casino experiences.
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not attending to my complaint
I have submitted a complaint about a person/employee of Sun International Grand West harassing my wife by way of making calls to her phone at all times of the night. To date I have not received any feedback from them in this regard and the person phoning is still continuing to make calls from Sun International Grand West, just last night at 2-30am they have...
Read full review of Sun Internationalgrandwest number [protected]
I am formally complaining about the above Grand West number [protected] trying to phone my wife at all hours of the day and night since November last year 2016 when we visited there. My wife has all the logs with dates and times on her phone which we intend to report to the police if this does not get sorted out immediately as this is harassment !!! Please...
Read full review of Sun Internationalnever in a draw.
Good Day This is Miss J Smith I'd number [protected] .mvg acc no- [protected]. E-mail- [protected]@gmail.com Cell number-[protected] I wish to inform u that i am very disappointed in Sun Internatoinal / Windmill Casino Blormfontein as i never get into a Draw! I have been witnessing as a Miss Sterie have been in draws more then 4 time in about 3...
Read full review of Sun InternationalGrandwest
Ubaid acc:[protected] I have been losing at Grandwest sine October 2015. 2016 I never won a single cent. I don't earn much and what I earn I basically give to grandwest. Gambling is suppose to be a 50/50 winning or losing. But stepping into Grandwest u should know already u ain't walking out the with a cent. It's more like losing percentage 90% with a 10%...
Read full review of Sun Internationalslots
Well first off, i would like to start by stating it is near impossible to find a complaints contact number, email or fax to reach anybody at Sun international. I Have been playing slots at Windmill Casino(bloemfontein) for the past 5 years or so, and it is always been downward, but once every few visits, you win something decent and you will be back next...
Read full review of Sun Internationalbad service at marula sun
I'm a gold card mvg member. in and around October 2016 i twice booked with Marula Sun and was lucky to get rooms on both occasions. However on both these times the room had either no towels and the second time the air-con wasn't working. Both of these times this was brought to the attention of the manager who offered his apologies but couldn't fix the ac...
Read full review of Sun InternationalEntrance / exit
Good day Upon entering your premises on 29 April 2017 at approximately 21h30, I was told that there was a conference on the inside and I have to exit again. Upon exiting your premises, I was billed R10 for entering your premises, wtf?????? A woman named Nontabeko, with a ###y attitude I will add, tells my that she don't care, if I want to leave the...
Read full review of Sun International and 1 commentadventure rush and service
I booked in yesterday 02 April 2017 and was told that vouchers were not available but can be picked up at reception at 08h00 the next morning. The next morning my daughter and I decided to have breakfast before collecting the vouchers and plan our day. The ladies at the breakfast buffet did not want to let my daughter in because I needed to pay for my daughter's breakfast. When I booked it was for ONE adult and ONE child and breakfast was included. After a debacle they let us in but my day is already ruined. After breakfast we headed to pick up the vouchers and guess what. No vouchers available because apparently head office is running promotions without sending vouchers according to your staff. I am very upset and frustrated. Your staff is extremely unhelpful and unfriendly and does not know a thing about customer service. I would really like to know if breakfast is going to be a daily struggle for the duration of our stay and when we will be receiving our vouchers if ever.
messy room on arrival
Hi, we booked at Wild Cost with my MVG free stay from 27 to 29 March 2017. When we arrived today at 14h40, after driving 9 hours we checked in. Just to get a room that was still messy because of the people who checked out this morning!!! That is totally unacceptable!! It is the second time it happened now at Wild Cost. They must make sure the room i...
Read full review of Sun Internationalentrance fees
We went for the first time to sun city.
As we approach the gates the charge me my wife and sum total of R200.
When we park and walk to the transport reception she told us that the train is broken we must wait for a bus. After 20 min I ask her how long we still to wait and she replied 15min. After a while they fetch us but drop us at the hotel.
We want to go to the valley of the waves. As we got there they lady said we can only stay till 14:00 because the whole place booked out for private function. And we had to pay again to enter another R200. We got there at 11:00 so we paid in total R400 for three hours! We also got a locker for R70 because it can't give change for R10. We also bought something for my son sweets at the shop where he injured his toe by the entrance!
I going to try all my best to express my experience to so much social media as possible! I did try to speak to staff as they say that is how it works.
carnival city
I have been a loyal mvg with Sun international for quite few years.I took my wife to carnival city on Sunday the 19th and was highly disappointed with the state of the parking area and walking area towards casino entrance.Broken beer bottles and glass all over, empty alcohol bottles in pot plants, I really felt embarrassed to take my wife there nevermind thinking of bring small children with..
Read full review of Sun Internationalwp pretorius id [protected] diamond card holder. vip host several complaints.
I ask her several times to book accommodation at Sibaya, Sun City and other places to stay for a night or two.Everytime there is an excuse of no places available but if I phone and book myself I got accommodation.Everytime I visit Windmill I must pay for drinks although I played about R10 to R20 thousand per night 2 or 3times a week.Promises is made but...
Read full review of Sun Internationallights
We slept over at the cabanas on 22/1/2017. We walked from the soho to the cabanas past calabash. There is no lights on the walkway. My husband fell and injured his leg. For a holiday resort that claims to be 5 star and have no lights at nights is unacceptable. We are visiting sun city for many many years but sun city is deteriorating. What if my husband broke a leg or something?
sun city disgustingly filthy
My family and I visited sun city on monday the 26th of december as day visitors. We pre booked our valley of the waves entrance to avoid queues. We thought that this will be the perfect day out as we are familiar with sun city and love the place. We were also keen to see the new upgrades that was done as it's being advertised everywhere. To our shock we...
Read full review of Sun InternationalFeedback regarding discounts and specials for holiday stays
Good morning
Please can I have some assistance. I call the head office this morning and spoke to oliveria at 9:24am. I was then transfer to brownyn and didn't receive the feedback I required.
My query is that I have a gold membership card now account [protected] for the last 5 years and I have not received any discounted rates on rooms or any specials been sent to me and I have family and friends that are receiving a lot more discounts and wild coast stay which I have never received. Please can I get some feedback with regards to my query as I quiet disappointed with the lack of specials I receive being on gold.
I don't feel there is a need to keep this status if only selected people on gold receive holiday stays and free play.
Thanking you for any assistance
I feel exactly the same. We are experiencing the same. Years ago there were always something special to be a MVG, but nowadays it is nothing special and I don't think you will get any reaction on your complaint.
Really disappointed - wild coast sun
am really disappointed that as an MVG member for many years, I was passed on to Wilbert at the Wild Coast Sun by Marilyn who now has left, advised me that that he would assist me with bookings. My wife and I play at Sibaya and we go to the Wild Cost for a break with the kids, I tried from last week to get hold of him, left messages emailed him with no...
Read full review of Sun International and 1 commentbad service by security company and security staff
We got robbed at sun city soho hotel in our hotel room, the security is up to sh..., any body can walk around in the hotel by the rooms no questions ask. We reported the situation and the securtiy said they will enteregate the staff to see who entered the room, 2 days past still no news, i phoned the security to speak to a manger but no luck, if they arent by the pool area they are either in a meeting or gone home early. Even when we went to valley of ways the security let some people in with alcohol!They havent even got cameras on the floors by the rooms
Non-payouts
Simply put, GrandWest scams people out of their money. I started going to GrandWest a few years ago and maybe went once every few months...Sometimes you win, sometimes you lose which is why its a gamble. I won a few times more than 10k rands in one night...Then I started to go more often and just started to loose. Now I cannot even win more than a hunderd...
Read full review of Sun Internationalstill waiting on feedback regarding claim
On the 3rd of Feb 2016, my right knee was injured whilst at a machine (Grand West Casino), the bottom of the machine shot out and fell onto my right knee. Still to date after numerous Doctors visits and all I am still awaiting a solution. I have lost my informal job due to lack of productivity. My home life is a complete mess as I am not actively working...
Read full review of Sun Internationalsun city - all of it
Having stayed at and visited some of the best Hotels and restaurants in the world; including the Underwater Suite at the ATLANTIS Resort in Dubai, I could quite confidently say that Sun City was the best hotel/ resort in Southern Africa; especially from the levels of service I have received in 20 years of visiting Sun City. This fact I was never shy to...
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Sun International address6 Sandown Valley Crescent, Sandton, Gauteng, South Africa
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Sun International social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 12, 2024 - View all Sun International contacts
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