Sun International review: gambling

On the 15th february 2019. Me and my husband went gambling in the smoking area.
I played on one specific mashine,. After playing r25.000 not one free spin.. How does that happen? The sunstriker machines were all out of order. But strange the saturday morning the jackpot was paid out at another casino. Is this realy fair.. I dont think so. We are big clients at casinon.. Realy gambling has never been so bad.
Regards.
Mrs. Strydom