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Dear Swiggy Team,
I hope this email finds you well. My name is Bhargavi Chunduri, and I recently placed an order with 2 Roots Kitchen. Unfortunately, I was extremely dissatisfied with the quality and quantity of the food I received.
The issues I encountered include:
Food Quality: The food was undercooked and excessively spicy, making it unpalatable.
Quantity: The portions were much smaller than expected.
I have attached pictures for your reference to highlight these concerns. Given this disappointing experience, I kindly request a full refund for my order.
Thank you for your attention to this matter. I look forward to hearing from you soon.
After I have sent an email to your support team also, they have complimented with unworthy 80rs coupon to me. I rejected their coupon.
I am writing to express my disappointment with the recent responses I received regarding my concerns. It is disheartening to see that such issues are not being adequately addressed and that certain restaurants providing undercooked and unhealthy food are being encouraged on your platform.
I do not wish to accept any coupons as compensation, as I find them to be neither helpful nor a solution to the problem. Please keep them on your end.
I have decided to uninstall the Swiggy application and will no longer use your services. Additionally, I will not recommend your platform to anyone moving forward. This experience has been a valuable lesson for me, and I hope it serves as a wake-up call for your team to prioritize customer satisfaction and food quality.
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Your communication in this instance is quite straightforward in showing the problems related to the food as well as the service response given by the customer. It tells about the great silence and your withdrawal from the use of Swiggy service.
If not, I would suggest you do that because you may not have had your concerns addressed. Refund is not the vital one. This will follow on from concerns over food quality and service issues which remain sub par. Similarly, if it is a pattern with the restaurant, you may consider posting such incidents on social networking sites or review websites in hope of getting the company’s attention.