Taco Bell’s earns a 1.1-star rating from 2 reviews and 2474 complaints, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
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unable to register drink code to win a prize
Trying to enter drink code at website golargelivelarge.com is so hard u cannot do it but they want of your info, then after u give it, there is nowhere to enter the code. What a scam by pepsi and taco bell. Pppooohhh on pepsi.
bad customer service
I go through the drive threw, the women taking the order was rude, it took 10 min to get my order in - I get up to the window and a different girl hands me the bag - I ask if my sauce is inside, she said yep just put it in. I am unable to pull aside and double check my order as there was some sort of incident as police cars in parking lot and no where to pull over. I get home and no sauce, now the may not seem like the big of deal but what I get tastes not so good with out sauce and I could not go back because it is a drive and I was on my lunch break.
I am actually trying to find out if there is still a shift leader position open in either store in EauClaire, Wiand if so where and what is the starting salary? Please help me with this info. I am interested and thought I could check it out online. Thanks so much.
LeeAnn Johnson
no way to access site!
Was no way to access site asked lots of info no place to enter code number sends you to a circular program very annoying waste of my time.
fuking all ower tthe world
Yea i'm stuck i get to try and enter my email and it just freezes what a horrible site!
contest is a fake!
They send you to a freebie website instead of the site represented on the cup so how can you enter a code you cant enter so you cant win, you cant even find information on who to file a compliant to.
I got the same thing, put in the store #, time and day I went in answered a brief survey and then at the end was told I was not a finalist in the contest and I have been told that every time I have done this. If they say there is a contest to win something and there is not I would think it is fraud.
I agree! To the other posts. And now the "winners" listed for 20012 will be listed soon. REALLY? This is a scam if anything. If your just gonna fake the contest...why even bother?! I have tried this every time I have had a meal from Taco Bell. And if I have seen names of winners...every damn one listed is from California. Nice...not!
The latest contest is a fake. You are immediately notified that you are not a finalist and when you click on view winners, they are all TBD as far back as last year. This is supposed to be a weekly random winner contest, yet nobody has won.
Did you see the date when the contest was to be over? It was not this year!
They tell you to register before you enter your code, but won't accept the registration, so therefore you're hung up in cyberspace. I spent over half an hour trying to figure out where I was going wrong, finally just gave up.
recent promotion is a rip off!
5/12/07 - I went to their website to enter the code from my softdrink cup I got today and was asked a lot of personal information, which I entered but was never directed to the page to enter the code from my drink cup. So they have my e-mail address and they can do whatever they want, but I was not given a place to enter the number they said I should be able to . But they said to go there and enter the number on my cup. NO PLACE TO ENTER IT. THEY LIED. THEY ARE STEALING MY PERSONAL INFORMATION. THAT STINKS!
Interesting that this complaint website showed up in the top 5 results on my Google search for their website. That tells me they are ripping off thousands of customers. That is bad. How can you work for a company like that? How can they cheat people like this. Owned by PEPSI? I think I will stay away from them and PEPSI! . This is real sad.
It's just your e-mail, get over yourself!
prices up - food down
I'm vegetarian, so I don't eat meat, but I do go to Taco Bell frequently and order items, like nachos, with no meat or sour cream (because it contains gelatin - ground up animal bones) on them. With these two items gone, I'm still paying full price, $1.49, which I am usually okay with. After the green onion E.coli scare they have removed all green onion from the stores, which leaves me with Nachos Supreme with tomatoes, beans, and cheese. And to top it all off, they have decided to go up ten cents on the price. $1.59, and I'm getting less stuff than ever!
I've also noticed that the drink sizes are getting smaller too. At least, the large is. It's like an ounce smaller. I know this isn't much, but I hate that they can just do this to us. There is no reason and they should not be allowed to keep gouging us for less product.
too much cost difference
Why "7 - layer crunchwrap" costs $1.99 in USA and in Canada it costs $ 3.49. The currency difference is not much. I also paid in US Dollars, they still charged me $ 3.44 USD. I am talking about Taco Bell in Heart Land in Mississauga, Ontario. It sucks why food is so expensive in Canada in same company and on top of that 14% tax. Can someone explain me for the difference in price. This is just one example.
Thanks,
Vinod Suharu.
I was harassed by a taco bell employee
After being treated very rudely while getting my food from the drive through, my friend felt the need, even though I told her no, to squirt a very little amount of water at the window. Taco bell is less than a quarter mile down the road from mcdonalds in my town. I dropped my friend off at Mcdonalds adn started towards my house when a car flew up behind me so fast I didn't know what was going on. They were so close to me I couldn't see their headlights and they were flashing their high beams at me. When I turned at the next road, the car turned beside of me(not behind me) almost side swiping me and almost running me off from the road. It was a taco bell employee yelling at me about assaulting the drive through woman. The funny thing is... the water didn't even come close to touching the woman. But now I refuse to go to that taco bell, I believe that ### should be fired!
Always be nice to the Fast food workers.
But also you could of been in big trouble for assualting that taco bell employee. So you were lucky that they didn't call the cops on you.
Well to be frank you were wrong on assaulting the drive through woman. But the employee that was about to run yourself off the road was wrong as well because he could of caused an accident and even kill you by doing all the stuff that he was doing. (which means that he would be in big trouble).
you cant even prove that the person driving was a taco bell employee
If you didn't throw your water at the employee this whole situation could have been avoided. Don't get mad at someone for defending their employees or coworkers if you're going to assume it's right for you to defend yourself also. Grow up and quit throwing tantrums and drinks. Your name is Carrie so I'm assuming you're female as I am. That is VERY embarrassing on your end for you to act so unladylike, I could most defiantly see a bunch of drunk high school kids doing something like that but a woman doing it and actually complaining because she got confronted by an employee? Wow.
I've never worked fast food but I would never be rude to an employee or throw anything at them, they work very hard to make sure your fatass gets your 5 million tacos within a matter of seconds.
I heard about this job from advertisement.
Advertisement is how i heard about this job
I am an employee of Taco Bell. Im not sure what I can and cant say but I do have to speak a bit. We dont get paid very much. Everyday we have alot of customers Telling us they gave us 20's instead of 5's so they can make a quick profit when they need their change {it happened to me today} we have huge messes in the parking lots to clean up in the morning from the following night from customers who decided to be rude and throw their trash in our lots instead of the waste reciprocals provided, we have had customers throw their sodas at us threw the drive through over something so trivial. We get yelled at, called names, accused of lying, and we make minimum wage or a little more. The fast food industry has changed my view that everyone has good in them. I understand that you would be upset, but we put up with SO much everyday. The customer does pay our paycheck but we don't deserve to be treated like bottom feeders at the same time. What he did was wrong, but what you did was wrong also. Customers get SO upset at the smallest thing, their sodas not all the way full, theres not enough cheese...everything we do is portioned. We can't give it away for free because people want more. The next time you are missing an item or you are not happy with the amount of sauce you had on an item, or you needed to wait a little bit longer just remember, people are dying at war right now... theres more important things in life than squirting a taco bell employee who may not be perfect.
shortchanged and shortordered!
I am a small business owner in Yuba City, CA. Like many other business owners, I fully realize that integrity and honesty with the public is crucial to business. I find it highly irritating when a large chain store does not keep fair business practices and standards.
My family and I wanted to take a break and go to a drive thru to get a quick meal, we decided on Taco Bell. After we ordered at the speaker we drove up to the pay window, we were shortchanged $5.00.
I handed them a fifty and got back $29.38. I noticed that the change did not look right, but my wife had already moved to the next (pick-up) window. I pointed out the shortchange problem to the person at the window. I showed him the receipt, and all was verified. However, we failed to also check the bag to make sure that everything was in there. We were glad that we did not get short-changed. Upon our arrival at home, my wife started to pass out the contents of the bag and noticed that her order of pintos & cheese were missing, we were charged for them but they failed to give them to us. This is not the first time there has been trouble with this company and the public. Several of their shops had to be closed down because of health hazards! Employees defacting in the food, etc... This was several years ago. I thought the company had gotten past this. Apparently not, now they have become shortchange artists and thieves.
TACO BELL should be BOYCOTTED or permanently shut down!
Guess its just me.
Hi,
Please contact me, Nick Marchesani, if this happend to you as well . I was called a Jew to my face by some 16yr old. My phone number is [protected]
My daughter worked at the tacobell in tacoma washington and she got treated like dirt there..my daughter was more mature then the manager..she told me that they do drugs and i know its true because she called me on her break and i heard the manager say'''i thought you were in your car and my daughter said no i been here and the manager said oh girl im high''also the customers told my daughter almost every day that she was nice they wanted her to take there order..the other employees were jealous of her and started talking about her and making it miserable to work there she would come home crying..then when she went to work the next day the manager said you have only one day of work this week for 2 hours..what is that going to pay she has bills to pay''she looked at the schedule and saw that the manager gave herself 50 hours and was never there to work it ..when she did come in she stayed about a hour then left..
when she tried to talk to the manager about her hours she got mad and told her that theres nothing i can do go do your job just rude about it so i told my daughter to transfer because she would be in tears...so she did transfer and at first the manager there was nice but when the customers liked my daughter again other then the other workers they started being mean to her..one of the guys that worked there told my daughter well the manager dont like you she told everyone that she cant stand you .you act like your all that''''here we go again! she gave her one day only 2 hours and she gave some of the other workers a couple of hours one day of the week and they were mad because they have worked there one girl told my daughter she is going to get evicted because she cant work'''but if they were labor low then why did she hire alot of new people and gave them more then 30 hours a week...they were mad i told my daughter put your 2 weeks in because it takes more gas then the check from there...
i tried to contact the boss lisa but they wouldnt give me the number i called both taco bells and it just so happens both managers are friends and they new i wanted to complain so when i asked her for it she hung up on me...
wouldnt ever have my daughter work there again
I worked for Taco Bell for 5 years on and off during school. You are a ### if you think that someone blatantly stole money from you, and forgot to give you one item of your order. Although you probably are a self-centered idiot, your food is not the only food the employees have to make. Heaven forbid they forget one item out of one order, when there's possibly more than 20 orders on the screen. Think about other possibilities before you whine and ### about a forgotten .99 cent item, you tool.
Also, to the person who got their three cents 'stolen', you are a [censored]. Give me your address and I will also mail you three cents. Hell, I might even feel nice and give you six. :)
Bingo, Taco Bell Employee! The customer is NOT always right and whomever coined that phrase should be knocked out!
As a Taco Bell employee, I must say that you customers can be SO annoying. I mean the employee you are talking about forgot to give you .03 freakin cents and you are upset about it? Hell, I will personally mail you the 3 cents and I don't even know you. You customers think you can get away with complaining about ANYTHING, just ot get someone in trouble. Stop and think! That employee might have 3 kids and be a single parent, maybe they just had a bad night and forgot the nachos, 3 cents, ect. As long as they make up for it (give you the missing item/refund/ect), get over it!
I work in fastfood as well. Accidents happen, I really doubt tacobell has it out for you. idiot.
You're a fool. Do you honestly think they were like "heeheehee this guy seems like an idiot so we won't give his wife the pintos! HAHA! We got you good small business owner!" You're an idiot.
Taco Bell in Eden, NC has a dishonest person working your drive thru window on the weekends. The store manager ask me to give her district manager a chance to call but she hasn't. (Five days later) I will tell everyone I know that I hope the Taco Bell employee who blatantly stole .03 cents from me that night and has previously has over charged more on other trips costs Taco Bell many many customers. I have told everyone I have talked to since that Friday and that the store manager new there was a problem (she even said there has been a missing money problem) and ask me not to call the 800 number but to give her district manager a chance to call and talk to me. At this point no one at TACO BELL appears to care that they have a thief working for them. I haven't been back since and have stopped going to the one in Greensboro, NC twice a week for lunch now as a result. I also intend to post this to every complaint board I can find.
poor quality food
January 31, 2007 I went to Taco Bell at Washington St. & Lynhurst Indpls, IN and I got the new Grilled Taquitos for $1.79. Store #002969 Phone #[protected]. I was very disappointed it was half filled and what was filled was only a skim of meat and cheese. You didn't even know you had eaten anything.You need to get them to fix their food better it sure was not worth $1.79. I will never go back there if this is the way they serve their portions.
Their taquitos are disgusting. I know that in general, fast food looks nothing like the ads, but this was the epitome of disgusting over-promotion. There was hardly any cheese in mine, maybe a tiny piece of meat, and it was not good. It was dry, chewy, had no flavor. A 1.00 taco would have been better... I'm not a big fan of taco hell anyway. Most of their products are pretty gross, this is just an example of complete false representation.
order mess up!
Every single time I get food from Taco Bell, they either mess my order up, smash my food in the bottom of the bag Or my food is nasty. Tonight I ordered a mexican pizza and the whole thing tasted old, every time that i speak to a manager they just blow you off and send you on your way, by telling you that they are sorry and it wont happen again, but it always does.
Lol! I'm sorry to seem insensitive but the jokes that you've heard about people who are unsuccessful in life going to work at fast food, are all true. People there aren't looking to work hard and they don't care.
If you want real food, make it yourself; otherwise don't complain about low quality and low service.
In my opinion you deserve it all, McDonald's, KFC, Burger King; all your favorites stuff 10 chickens into small cages and drug them to the point where their legs break over their fat.
I'm not trying to make this about being a vegetarian, lol; but my point is that fast food is cheap and called fast for a reason. You cannot base your decision on going there because of bad service, especially if it was a single time.
PS. Sindy you're very dramatic; I love it xD
I eat at alot of fast food places due to my time schedule, and i am usually pretty happy about my food I am not a picky eater, On this day 10th of February, 2007 i went to taco bell in Joplin mo the one on main street, because the one i usually go to was very busy ( now i know why) Taco bell has been know to be a good place to eat i know im there a lot But on this day i was very disappointed, me and my boyfriend ordered 4 tacos added sour cream and 1 tostasda with sour cream, One chicken quesadilla - you would think a very easy order.
I guess it was to much for the mouthy cook to handle, ordered sour cream, couldn't find any on it- added lettuce to a taco that was not to have any, and then forgot the chicken on my quesadilla, When i went and talk to the people about the order they said it was my fault it was was wrong, first of all HOW is it my fault they forget to put chicken on the quesadilla, and on the tostasda well instead of the beans and cheese being on the shell it was put to the side OR i would like to call it thrown to the side due to laziness, I have never been treated this bad in my life and Taco Bell will no longer get my business, not only was i accused of being the person in the wrong about the food order even after showing them a receipt, I was not even offered a replacement for the wrong order. Even though my one little complaint will not be heard, Im sure one day someone might get threw to this company that there getting worse and there name is going from Taco bell to taco Hell!
price gouging
I live in a mid sized college town in Texas situated between Austin and San Antonio, San Marcos. This town has an average family income of about 18K per year, so it is not an economicly booming town at all.
Most of the people that live here are employed by the university. The one corporate Taco Bell Store in this town seems to think that it can charge about 10% more on menu items that in markets that are much much higher in the average income bracket. One goes to a taco bell with the expectations of spending less than 5 bucks for a meal. Not so at this one, any vegetable product that is an addition is .30 cents more per item even if the item already comes with that product. Extra cheese one would expect to pay for as that is common through out the industry, however .30 for a few more chunks of onion on a bean burrito is a little much. The menu prices as I stated are higher as well, and the portions that are given for these items are about 10% less than at other stores (this was done over several days buying items at this store numbered 019846 and a store in Buda and one that is at the Sam Marcos Outlet malls, the two nearest to this store and doing a weight comparison). Now this is a little flimsy at the moment, but more research will be done and a complaint to the city on price gouging will insue.
The complaint has been investigated and resolved to the customer’s satisfaction.
overcharge for food!
We were over charged, and the manager said was because they didn't get the "skickies" (new menu prices) in yet. She also would not reimburse us the difference - This seem illegal to have the customer pay a higher price than advertised on the menu.
This, coupled with a negative attitude of some of the employees will only lead to dissatisfaction.
The fleecing of customers happens all the time though. You want extra cheese? They charge. But if you hold the cheese, you get no money off of your order. McDonald's, BK and others do the same.
But to not give the price on the menu? I would have told them to cancel my whole order, then reported them to the appropriate agency. This IS a GROSS violation of state law and would have levied a HEFTY fine.
rude service
My experience at the taco Bell on 92ndst between cactus and shea was the worst I have ever had. When I walked in there the lady at the register was rude. She made no contact to say hi how can I help you, she just kinda stood there. I went ahead with my order and advised that I do not want any cheese on the chalupe that i ordered because my friend is allergic to cheese. I told her several times I didn't want cheese on there. I paid for it and she grap the cash from my hands as I was telling her I had change to give to her but she didn't wait and then when I did get the change, she grap that to and she had to count it out what the correct amount was because she hadn't typed it in which took her awhile to do. She didn't give me a # so I would know what # my food was and I never recieved a reciept. So i figured it would come in the bag. When I finally received my order to go, I checked to make sure everything was there and it was but when I got back to work, there was no reciept in the bag, and when my friend opened her chalupe there was cheese in it and because I was on my lunch hour there was no time for me to go back to work so she was not able to eat it, she just threw it away. The other tacos that were ordered were correct with the stuff on them however they did not tast right...there were a little to soggy on the bottom.
Thank you for your time,
Amanda
I don't usually complain because I am in customer service for a prescription benefit service so I know how it feels to be yelled at, but this was just very poor service and I think that needs to be correct. I have in he past done the over the phone survey and I always rate it good but this was just horrible.
was in recently and i witnessed an employee pocket some money tried the formal complaints but wouldnt allow me to submit it was a big red head guy name was shaun i think my order was fine just dont know who to contact it wouldnt allow me to select a state for the complaint
order # 46083d 12/11/2023 9:00pm (Prisila p ...cashier)
1558 El Paseo Rd.
Las Cruces, NM 88001
I only received 1 bean burrito of 2 paid for...order# 446
My husband and I order 2 chalupa craving box. The tomatoes were hard and green, my taco had a long dark hair in it, Nasty! y meal was not edible. They were busy did not mind the wait but did expect better food s from Taco Bell!
Every Mexican pizza and now recently the hard shell tacos have this stale rancid taste to them.
Web site is totally Screwed up. Does not work, even the complaint at corp is screwed up. Wonder why their sales on line are down.
on 8/29/2033 I was charged for 5 Chzy Gordita Crunch and only got 4. My order # is 307783.
8/23/2023 12:30 pm
I go to Taco Bell and find the drive thru open but the dine in locked.
As I prefer to go inside, I park the vehicle and go to the door. Door is locked so I go back to vehicle.
Would it be too much to ask to post a sign on the door saying dine in is closed?
I ordered the #3Burrito supreme meal with a soft taco ask for mild sauce when I got my food it was cold my taco shell was wet like it had been dipped in water food was not fit to eat also never received the sauce or napkins
At the inside counter of Taco Bell the Teenager behind the counter was a [censored]! Obvious I was wasting his time! Paid for 4 Taco supremes and a side of refried beans. Got regular Tacos and black beans.
Very gross! Paid just under $11.00
Waterloo NY 13165… I went through 4 hours of dialysis, intense cravings only to have to throw away.
At the inside counter the Teenager behind the counter was a [censored]! Obvious I was wasting his time! Paid for 4 Taco supremes and a side of refried beans. Got regular Tacos and black beans. Not happy! Offered a $5.00 credit and NOT OKAY, I paid just under $11.00
Waterloo NY 13165
Overview of Taco Bell complaint handling
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Taco Bell Contacts
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Taco Bell emailstbmobileappteam@yum.com100%Confidence score: 100%Supportmedia@tacobell.com92%Confidence score: 92%Communication
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Taco Bell address1 Glen Bell Way, Irvine, Pennsylvania, 92618, United States
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Rae... I understand your suspicion about the Mira Mesa Taco Bell. But, having drawer come out even has nothing to do with the amount (of money given) you punch into the register. By totaling all the money in the drawer, and totaling the amount of sales at the end of that registers shift. Those two amounts should be the same. Minus the amount of money that was already in the drawer when the shift started, of course.
Example:
After an order is made you are given a total, lets say that total is $5.50. You pay with a $10 bill. You will receive $4.50 back right... Ok, say your total is $5.50 again, you pay with a $10 bill. But, this time he puts it in as $100. Now it says the change is $94.50. As long as they still give you the $4.50 you are owed. There has been no additional money put into the drawer or taken out. They have given you $5.50 worth of delicious Taco Bell, and you their $5.50...
Besides grand totaling everything throughout the day, the register is a lock box with a calculator sitting ontop.
The manager (he seems to be as he is the only one wearing a different uniform) punched in $100.00 instead of $10.00 when I bought a #3.31 menu, hence giving me a change of $6.69...He is totally aware that I gave him only 10 bucks and told me that as long as he gave me the exact change it should not matter. I told him that he will be off by $90.00 and he said it is ok. I was just wondering what will happen to that $90.00 during audit? Makes me wonder if he is doing something not right.. He seems to be nervous and soon after the conversation, he went to the back and never saw him again.
This instance happened in Mira Mesa Branch at 1608 Sept. 22, 2008. He looks like caucasian guy, short with pimple in his right chin. I did not see his ID, but the receipt shows Eduardo in his name. Aeryone lso, he is not wearing the same blue shirt as everyone else. He is wearing a brown pants and the top seems to be different from the rest (that's why I figured he's the manager or someone with higher position.
If this is how they do business here in Mira Mesa, it makes me think that people thinks consumers are dumb. What if I insisted that I gave him a hundred bucks? What will happen to the extra $90.00. I am just a concerned citizen. You can ignore this, but I am laying this out here for your information.