Taco Bell
Reviews and Complaints

After spending a few hours at the hospital, I didn't feel like cooking. I went to the drive thru at Taco Bell because I dearly love the Mexican pizza. There was a sign on the menu board - Sorry no fried foods available and another sign on the Mexican pizza - sorry,sold out. Okay, I get it, I will order tacos. When the person asks for my order I can barely understand her and I politely tell her, she replies and again I tell her that I can't understand her, that's when she speaks up and I give her my order, a 12 piece order of tacos and she asks if I want sauce and I ask for fire and Diablo.

When I get to the window to pay, she seemed to be aggravated but

I hand her my card and pay. When I got home and I looked, I had 3 mild and 1 pack of hot sauce. I was so aggravated and I have decided not to patronize Taco Bell again, cause this isn't the first time I have had issues. For now on, I will give my business to a locally owned Mexican restaurant..

Tried your survey. Even that didn't work. I was time out and all ofmyu rating were cancelled.

We can't begin to tell you how many times we have stopped at this particular Taco Bell and ordered dinner. On numerous occasions when we get home our order is never complete. On this particular occasion it was pouring down rain when we made the decision to stop for a quick bite on our way home from work. We knew better and did it anyway. We placed the order in the pouring rain through the drive-through. When we arrived at the window we double checked to ensure that our order was correct. The order was not correct. They had not heard everything we had said and therefore had to place a second order. Considering the outdoor conditions this was not awful. However, had we not checked, we would have certainly been disappointed. We had ordered two craving deals and two softshell taco Supremes. We paid for the second meal on a separate receipt and began waiting. Finally, after about what seemed like 10 minutes the bag arrived. The teenagers who served us assured us after we had waited that everything was correct. It was still pouring down rain and not wanting to hold up the line behind us any further we accepted the order and came home. When we arrived home the second cravings meal that we had paid for separately was not in the packaging. We contacted the manager who said that they would give us the remainder of our food. We told her that we could not come back that evening. This kind of thing happens all the time. I am not exaggerating, all the time. Not only was this another disappointing experience but the food was cold. This is why on the survey we rated the food in the manner that we have. I'm sorry to say we are done with Taco Bell. The training has to be better for the staff. The organization needs to obtain a new mission. Either get it right. Or stop trying to do it.

My son was so excited to get tacos from you today (he orders 8 just for himself), but after being in line for the 2nd time this month to find out you'e still sold out of Mexican Pizzas until end of September I said HELL NO! Bring back the Mexican pizza! Seriously! You lost half your fan base and then you can't even supply the demand. TO HELL WITH YOU! Bring back the pizza and I will bring back my business!

Visited Taco Bell today 7/25/22 @ 1156 I order the $5.00 box I was told they dont have them they kept referring to them as a combo box so they said i had to get tacos So i go to the window and i asked when they were bringing the classic box back they 2 ladies at the window said we have the classis its $5,00 duh i said thats what i wanted and you told me no I want to change my order they said no. So i called the local Store in Chillicothe, Ohio wesern avenue and spoke to the manager Kristen She wouldnt let me change my order she kept saying those 2 always forget and tell people we dont have that $5 box i said i usually go to the other on across town and get it weekly she then said i was bashing her store. I said then as their manager you should make sure they are trained properly she slammed the phone down Icalled s=customer service and spent 37 minutes on hold barley got any word out of my mouth and they said they would have someone call me in 48 hrs i started to say you need my number ant that girl hung up in the middle of my conversation TACO BELL you ned to get on board what tyoe of empoiyees are you hiring SMH

July 24.2022 2pm

Ordered food from the taco bell in wildwood Florida on fl-44 after waiting for a very long I asked twice where my food was the lady told me it was coming after they had already served a few people behind me...and after they had served the entire people that had ordered after me and after more came in and ordered and got there food and left I still had not received my food after asking the same lady they told me it was coming...now tells me she called my name 4 times and had to bump my order witch was a lie she never called my name I was next to the counter the whole time she wouldn't give me my money back or food so this tack bell owes me $20.89 y'all need to come here and fire everyone and start over the service here is bad employees just standing around doing nothing...

My gift card no longer shows as a payment option on the mobile app when submitting payment. If I try to add it, the app says this gift card has already been added. It recently stopped working. I have a gift card with a verified balance remaining that I can't use.

Good afternoon, I just purchased two 2 for 6 at store number 022346located on 7795 north 59th ave Glendale arizona 85301Cashier was Maria G at 1:55:08 PM  . I called in to complain about my order and spoke with Jennifer, she claimed that she was the manager. She told me that she can only refund me half of my order which I'm not able to eat. I then asked her for the corporate office number . I have a picture of her.  She gave me the 1800 taco bell number then they gave me the [protected] number. I was able to leave a  message with my name and phone number and that the fish was deep dark and not golden brown and now I'm out of my money and still hungry .  Please help me to get things straightened out . 

I can be reached at [protected] or via email at [protected]@gmail.com 

I am unsure if I still work for Taco Bell. But I am going to write this any way, I am a worker with a few issues.

I do my best each time I go to work, I try to show up on time if not early and keep busy for my whole shift.

I work well with nearly all the other workers, I can move from one task to another without issue. However, when the shift lead shows up. I feel targeted and isolated off for her gale. She deliberately moves me from my assign tasks and acts as if I am unable to hear others say my name. She is demeaning to me and I have no idea why. She claims to have similar issues to my own. Yet she doesn't treat the other workers like she dose me. I feel as if she is doing her best to make me unable to function at work.

The Store struggles to keep employees and I fully believe she is a big reason why. The whole shift she is on everyone is extra stressed. I know fast food is hard to start with, but toxic management is not helping. I work under two other female managers and have no issues with them.

I feel this Shift Lead uses her marriage to the lead manager to bully other crew members. As her husband's will always side with her and as such let her abuse and bully other crew members.

Aside from getting employees to show up to work, breaks are also an issue for crew members as most don't get one most shifts.

On 7/06/22 at 6:24:36pm I went through the drive through at the Fallon NV Taco Bell I ordered food for my kids and then I ordered a vegetarian box meal, the associate that was working the drive through stated you don’t have vegetarian and if I wanted chicken it would be awhile. I stated that you guys do have vegetarian and all you do is take out the meat and replace it with black beans he said ok gave total. When I arrived at home after being at work for 16 hrs I went to eat my meal only to notice that it was all beef which my body cannot process and it makes my insides bleed and become infected and wind up in the hospital. I called the Fallon store to try to get it refunded. I was told that I had to come down there and show them my receipt and they might be able to make me another one I stated “No, I am not going down to see if they can get it right. I don’t have 30 minutes to be waiting and trying to get you to understand that making a mistake like this is serious especially when it deals with ppls health. They stated they will have a talk with the staff. I was extremely upset about basically being blown off because I wouldn’t drive all the way back into town to go to Taco Bell. I just wanted a refund for my food that’s all. I did however have to go to the emergency room later in the night because I did ingest some of the meat. I’m doing fine now but I would like my meal refunded please

GM at the Boaz Alabama store, Blake Chaney, his take. Advantage of his position turning in hours that don work the hours it should, he's don put in is working his manger hard they are pretty much pulling there's and his duty cause Blake does not show or nor does he do his duty also has he's boyfriend that it's even employed their working and turning in pay for him, I believe something should be done... his manger Donna works her [censored] off while he doesn't do his part

So i have to get my Whel chair out and get in it and get all the way up to the door just to find it Locked, and No Sigh is posted! but the drive through is running just fine!

Order Number 932331

I ordered a vegetarian Power Bowl with extra black beans, extra rice, and extra guacamole. I also added onions, jalapenos and potatoes.

I didn't get any extras that I ordered, they even put less beans than what a normal power bowl would have. No onions or jalapenos or potatoes either. Barely any guacamole. It was basically just a bowl with lettuce, tomatoes, and rice.

I am having a busy day at work and I am still hungry. I paid for all of the extras and didn't receive them. Since I am at work and ordered for pickup I did not have time to go back and change anything.

My name is Tony Friesner,

Last night at approximately 11:24, I placed an online order for pick-up to the Taco Bell located at 2207 S Main St Wake Forrest NC 27587.

Their hours of operation are from 9am-12am Mon-Sun

I pulled into the drive-thru at 11:48 to pick-up my order totaling $36.45 and was met by the associate in the window who told me that they did not see the order. I showed him the amount charged on my bank account for the order and he said, "Oh well we closed, ain't nothing I can do for ya, you gotta just call someone or something tomorrow".

I attempted to contact the store directly today to no avail. I have attempted numerous calls but it rings and no one will answer. I am requesting a refund of the $36.45 for the order that I did not receive.

I can be reached at [protected] regarding this matter.

Thank you!

all the advertisements and billboards say you have mexican pizzas but I have been to all the tacobells within 20 miles of me THERE ARE NONE!

On June 4th, I entered a mobile order for Hwy 138, Conyers, GA store - I was using my app to get a special - "Buy 1 Cheddar Chalupa, get 1 Chalupa Supreme

The store chosen was Hwy 138, Conyers, GA - only the drive-through was open

When employees searched for our items, they could not locate the order

We parked and waited until the items were prepared

Since we used my LMCU debit card (last digits 9827), I was not charged at the window

However, I can see that the BOGO promotion was not honored. The total billing was $ 8.86 - it should have been about half that amount.

I sent an email through the website, have not received any contact yet.

We enjoy Taco Bell foods, but it's disheartening not to be able to take advantage of a promotion, not having the order recognized at the store, then having to file multiple times for customer service - HELP!

On multiple occasions I’ve gotten tortilla chips, taco shells, and crunchwraps that tasted strongly of chemicals or plastic. Even though I spit the food out immediately it left a soapy, burning taste in my mouth and made me feel sick. I won’t be eating at Taco Bell anymore since I have no idea what I’m consuming.

The food I’m talking about is from the Taco Bell store at 7150 WA-303 Bremerton, WA 98310. This problem has occurred 3 separate times, several months apart, at the same store.

On June 12, 2022 at approximately 1:53pm, I pulled into to drive thru 850 Skinker Blvd, St. Louis, Mo 63130. The cashier that was taking my order was rude and misunderstood what I said. I asked about the Happy Hour. The cashier informed me its not until 2:00pm, I said ok, I'll just pull around and come back around. She loudly thru the intercom stated "Your not sitting on our drive-thru." I informed the cashier, why would I do that, and why you guys always have attitudes. I drove to window and encounter (2) cashiers. One cashier opened the window and immediately became argumentative and disrespectful. I was told her name was Michelle, don't know if that's accurate. Michelle stated "She's not wrong, your wrong, and were not serving you." She rudely closed the window and both walked away. I blow my horn for a manager and a young man came to the window and said I'm not a manager but he name is Michelle." He then slammed the window in my face. This is beyond the worst experience I've ever had at a fast food restaurant. Horrible experience that no human being should have to endure. My two autistic sons where in the case and 1 of them would not stop asking me for our food. I will never go back to this Taco Bell again.

I have received an e-gift card for Taco Bell from Microsoft Rewards. I cannot add the card to my account in the Taco Bell app or in my account on the Web Site. I have always been able to do so in the past, but the option is no longer there. I have called, but cannot get through; an automated message tells me to go to the website, tacobell.com, but I cannot find anywhere on that site that allows me to bring up this subject with them, except as a complaint about a particular purchase at a particular store, which does not apply, but I tried it anyway.