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Taco Bell review: rude service 452

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12:00 am EDT
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My experience at the taco Bell on 92ndst between cactus and shea was the worst I have ever had. When I walked in there the lady at the register was rude. She made no contact to say hi how can I help you, she just kinda stood there. I went ahead with my order and advised that I do not want any cheese on the chalupe that i ordered because my friend is allergic to cheese. I told her several times I didn't want cheese on there. I paid for it and she grap the cash from my hands as I was telling her I had change to give to her but she didn't wait and then when I did get the change, she grap that to and she had to count it out what the correct amount was because she hadn't typed it in which took her awhile to do. She didn't give me a # so I would know what # my food was and I never recieved a reciept. So i figured it would come in the bag. When I finally received my order to go, I checked to make sure everything was there and it was but when I got back to work, there was no reciept in the bag, and when my friend opened her chalupe there was cheese in it and because I was on my lunch hour there was no time for me to go back to work so she was not able to eat it, she just threw it away. The other tacos that were ordered were correct with the stuff on them however they did not tast right...there were a little to soggy on the bottom.

Thank you for your time,
Amanda

I don't usually complain because I am in customer service for a prescription benefit service so I know how it feels to be yelled at, but this was just very poor service and I think that needs to be correct. I have in he past done the over the phone survey and I always rate it good but this was just horrible.

452 comments
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TxAgent
US
Jul 18, 2016 2:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

What are you talking about...

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chelsyeam
Meford, US
Jul 18, 2016 2:29 am EDT

My boyfriend and I were really interested in getting Breakfast at Taco Bell. We go there on two different occasions, and in the same week. Both times they have the breakfast menu closed early. We arrived between a half hour to an hour before breakfast was supposed to be closing. The first time upon ordering food, we were told as we ordered it was closed due to being out of stock with the breakfast food. The second time, they took our order, and as we were driving up they said sorry for the inconvenience, and the miss-communication, but our drive thru order taker wasn't aware of us being out of stock on breakfast foods. It was rather frustrating that we had to find out as we were supposed to be paying for our food. I don't get the feeling that they are actually out of food for our breakfast, I think they are just being lazy because making breakfast is more difficult than other menu items. They should either not serve breakfast, or not close early. Due to this experience, and many more that I have gone through dealing with Taco Bell they have lost a customer. Reasons for my decision: they have upped their prices, and have started making their products much smaller than they used to. We now prefer Del Taco because they have better prices, better customer service, and bigger/better products.

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Rockandroll
Philadelphia, US
Jul 18, 2016 2:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

No one cares what you do.

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Kathleen Morgan
Jul 18, 2016 2:29 am EDT

I went and purchased a taco and a order of breadsticks. Not only did I tell the girl at the register 4 times that it was 'to go' before she finally figured out that I wanted it to go, but when I got my food home and picked up my taco from the bag, all the fillings fell from the taco shell (and I hadn't even unwrapped it, just picked it up) all over my desk. Then when I went to pick up the breadsticks, not only had the box containing them been put into the bag upside down, but the employees neglected to secure the lid to the tomato sauce, so when I picked it up, I ended up with tomato sauce all over my carpet which I now have to clean. Not to mention on the desk and assorted other items that also had to be cleaned off.

This is not the first time I've had the lid on the tomato sauce not sealed shut, either--it's happened on several other occasions, but at least they had stuck the box into the bag right side up, so the tomato sauce didn't immediately leak out when you picked up the box. This was the first time that I've got to spend twenty minutes cleaning up the mess from it, however.

So I got to eat exactly nothing of the dinner I purchased. Thanks ever so much.

I can guarantee that I will NEVER set foot in your establishment again.

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Halibe
US
Jul 18, 2016 2:29 am EDT

I went to the Taco Bell in Loveland, Colorado, 1330 Lincoln, at 7:45 pm on Saturday, April 14, 2012. I purchased a double decker taco supreme. When I opened it up, there was not tomato or sour cream on the taco. I took it to the counter and the manager said they would make me a new one.

I commented that if she just gave me some tomatoes and some sour cream on the side, they wouldn’t need to make a new one and waste the one I had, creating a great expense or loss to them. She gave me two containers and the sour cream was near a dimes worth. I asked for a little more and she was not willing. I left the double decker on the counter and decided I was not going to get what I had asked for, feeling it was a small request.

I then asked the cashier for my refund and she said they couldn’t when I disposed of the food. I told her that I didn’t dispose of it that I left it on the counter for them to decide what they needed to do with it. She discussed some with the manager and then gave me money back for the double decker without the tax. I lost all the way around. The real sad thing about it, my husband and I go there quite frequently and are satisfied customers, until this incident.

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Idocare
Washington DC, US
Jul 18, 2016 2:29 am EDT

They offered to make you a new one. They gave you what you asked for. BUT neither option was good enough. I am not sure why you are complaining

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MPB
US
Jul 18, 2016 2:29 am EDT

Every single time I go to Taco Bell and order a bean burrito with no onions, it comes with no onions and NO SAUCE. (Do you know how BLAH a burrito with no sauce is?) I have emailed Taco Bell corp., called local mgr., gone in person & talked to mgr. (they are always changing mgrs.) I have yet to get any satisfaction from anyone. Now I have to make an idiot out of myself and explain this story every time I go to the drive thru, if I want my burrito with sauce and no onions. (even have to explain not to overdue the sauce when leaving out the onions - they get so, so confused. They're idiots!) Extremely frustrated, PB

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MAC
Alabama City, US
Jul 18, 2016 2:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

IT IS BECASU THE SAUCE ITLESF IS THAT WICH CONATINS THE OINONS, ,

THERE FORE THIS IS NOT TACO BELL FALTM, THEY DO WISH TOO COPMLETE THE ORDER AS WIHSED, BUT ARE UNALBE TO DO IT SO.

AND SO ISD YOU'RE PROMLEM SOVLED, BUT I AM VERY SO SORRY TO U MY FREND

BLESINGS

Dr M A CARNARVORO

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Balioga
US
Jul 25, 2016 5:33 am EDT

This was truly the worst experience I’ve ever had at a drive through. My order was incorrect. The person working the window had tattoo sleaves on both arms and was extremely unfriendly as well as rude. When he handed me my food I asked for extra sauce he looked at me like he could hurt me then he explained we only give two per item that’s the policy. I left the drive thru to discover the 2 empanadas I ordered were not in the bag. When I drove back through I explained how my order was incorrect. He then handed me another bag and he squeezed both empanadas and crushed them. I said at this point this is Bull [censored]. I saw what he did. He closed the window and walked off. My son and I are blown away. The woman manager came to the window after I honked my horn twice She said for me to leave because I had cussed out her employee. I said no and tried to explain. She was not hearing it. I never made any rude comments directed to this employee. I was just saying. This is B S! I left the drive through then to discover I was missing one of the Dort Locos Supr Tacos. I came to this store because I wanted to try the new style taco. My friend that’s a engineer for Frito Lay at the Plano Corp. office had recommended I try em. I will never ever go to this location again this point. This was a late night hunger run. I live in a house about 2 mins from this store.

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Josh096
San Antonio, US
Jul 28, 2016 7:40 am EDT

So I'm going throw drive through waited 10 minutes behind someone els trying to order they took off I pulled up to mike lady was very ruid like I was paying for a service I wait another 10 mins to get my food they messed up my order then on top the taco felt wet I mean so moist I threw it away very disappointed pay almost 8 bucks for a meal and only good thing was drink. Clearly they have no pride in there work!

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Izzieie
Winfield, US
Jul 28, 2016 7:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I think both of you need grammar school. Seriously.

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Izzieie
Winfield, US
Jul 28, 2016 7:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ha! "do correct punctuation". The proper response Ms. Legal Secretary is "I have good pronunciation." Also, when stating a title, such as yours, the correct way of stating it is in capital letters. Now please go away. I'm sure the Law firm you worked for, fired you.

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Taylorh2
Aurora, US
Jul 28, 2016 7:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Don't you hate it when your food is both "Ruid & Nasty":

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Izzieie
Winfield, US
Jul 28, 2016 7:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Foxy Grandma, go away. You can't spell, and quite frankly, you are really annoying and rude. See, I spelled rude correctly. Brenda, please go away too. You are a troll. Can someone please monitor these threads so we don't have to read Brenda's, Foxy Grandma's and Tasha's posts.

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Paul Vance
US
Jul 28, 2016 7:40 am EDT

How about a nice big cup of STFU Izzieie. Back under the bridge with you beyotch.

Also, you don't know shyte from shinola when it comes to proper punctuation.

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Izzieie
Winfield, US
Jul 28, 2016 7:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ha! This thread is fun. Paul, I prefer Tea over STFU in my cup. Brenda, you don't know my frog. He does have legs.

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Paul Vance
US
Jul 28, 2016 7:40 am EDT

This thread is not "fun" and you are not funny troll.

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Blake433
Hattiesburg, US
Jul 29, 2016 4:55 am EDT

My past two visits to the Taco Bell, off of HWY 98, have made me consider not returning. The first time I pull up to the drive-thru window and the cashier shuts the window on me, immediately after asking how I was. She was having a fit with her manager and didn't open the window again until she was done. Then opened to show me a big smile. I appreciate the front she put on but didn't like how she shut me, the customer, out right away.
The last visit I made a last second decision on my order and she supposedly corrected it. She recited what I ordered so fast I couldn't keep up. It's my fault that I was trying to make her job easier by not asking her to repeat it. The order was two spicy chicken loaded grillers, three beefy nacho grillers and a medium baja blast. I still have the receipt from her giving me three of each. However, I only received five grillers and was charged for six. I didn't check the order until I got back to work and had time to eat and give my colleagues their orders. Obviously I'm very disappointed and probably won't be returning to this Taco Bell.

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Dan Trundle
Ringgold, US
Aug 15, 2016 6:33 am EDT

Door on mens restroom remains unrepaired after numerous complaints to employees. Door not only will no longer latch, it will not even fully close and stands partially open even when occupied! THIS IS THE NINETH WEEK THAT IT HAS BEEN LIKE THIS! Since this has gone on for so long, I plan to contact the Catoosa County Health Dept. to look into this issue. There is no excuse for this for a major U S restaurant chain.

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CARLA LITTON
SPRFLD, US
Aug 25, 2016 6:59 am EDT

Ordered salad asked 4 no tomato (there was more tomato then lettuce) it seamed like there were so many. Asked 4 extra beans there were no extra, asked 4 red sauce 2 b added none on there and I paid for the extras i stopped in around 8:30 pm got no recite 2 prove it but i can tell you that the drive thru pc went down and all heck was breaking loose i would like a replaced salad as gas is 3. 57 per gal. My name is Carla Litton [protected] merritt street sprfld, oh 45503

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Teresa Momon
US
Dec 10, 2017 8:47 pm EST

Every time we go to taco Bell the food is sloppy and not very good...

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Harmony Snowbarger
US
Jun 13, 2018 7:47 pm EDT

Why would you come out with something remarkable and then just withdrawal them from everyone! We can't get them anywhere else. You guys have been evil. Give us nacho fries back. This has been pure evil. They couldnt be that hard to keep in stock. Its two ingredients!

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dAVE333D
US
Aug 02, 2018 10:53 pm EDT

Ya tried to just get a drink they heard it planned on not doing the work, left it til you asked, and then acting like oh we just saw it.[censored] i heard you discuss not doing my order its not a big store i orderd it while waiting in store. These [censored] care not for service and should be fired from manager on down and start over. It is sick this is every single time you try to order they even had one person who honestly did not belong in any job almost fighting with customers. Hiring friends and [censored]ing around with customers no way to tell taco bell about this

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Joseph Wehby
US
Aug 12, 2018 12:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

What if someone is allergic? You going to have kids getting it wrong every single time?

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Sam Martin
US
Aug 14, 2018 6:59 am EDT

unhappy about my meal i got the Nacho box I only got chips and 4 pieces of meat . Store number 0032072, at 6820 W Adams Ave Temple tx 76502 My name is Samuel martin [protected] temple tx. I don't have pictures

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dAVE333D
US
Aug 14, 2018 7:24 am EDT

3125 E Broadway, Long Beach, CA 90803

not serving customers on purpose having to walk out over online drink orders

very rudE

SEEN THEM ALL BE RUDE IT SEEMS TO BE FROM THE TOP DOWN HERE

3125 E Broadway, Long Beach, CA 90803

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Logan226
US
Aug 14, 2018 10:24 am EDT

I ordered five chalupas with chipotle sauce after a few bites I realized it did not have chipotle sauce. I went back for them to add the sauce and they drowned them in chipotle sauce and were very annoyed to fix the problem. This happened at Pratt KS Taco Bell

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TacoBellMadeMeSad
US
Aug 14, 2018 2:26 pm EDT

Hello I went to taco bell last night and ordered nacho fries and a gordita crunch with chicken instead of beef (I hate the taste of beef). Somehow the order was $6 and when I got home it was beef and the taco bell was a little too far to drive back to. I am a very broke college student and I am sad that I had to pay $6 for some fries

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Rickey Curry
US
Aug 14, 2018 3:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered lunch at the Taco Bell on 4th st in Covington Ky, my nachos was cold, the drive thru person were rude and chicken chalupa were hard and cold and dump in the bags, I'm very piss off at the store. The service made me to never visit the restaurant again, I felt the service could have been much better

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Desiree Phillips
US
Aug 14, 2018 3:52 pm EDT

Every week the last 5 weeks I have gone to the Taco Bell around the corner from my house and there is some issue to where this location can not take orders or they are out of food!
It's always the systems down or they are out of all protein ect...
Taco Bell's store address and phone number
25544 gratiot Roseville, mi 48066
tel:[protected]

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Letsjustdoittt
US
Aug 14, 2018 8:08 pm EDT

Every single time I go to this Taco Bell it's super slow and I always wait in line for almost an hour and it's never packed. The employees stand there and talk to each other. This Taco Bell is the worst. They are super rude to the customers. They always mess up on the orders. They need better workers.

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Jonoue
US
Aug 14, 2018 10:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

They said that they are open until 1am. I went to get food at 10:15pm and there was nobody there. The next day I called and they kept answering but kept playing a loud high pitched noise. The third day I went in and asked them, they said that they left early because they had somewhere to be. But if they have something to do, then ask off.

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Rebecca Monk
US
Aug 15, 2018 12:40 am EDT

Me: "Can I please get 3 breakfast crunchwraps?"
Girl at speaker: "You're seriously going to eat three crunchwraps?"
Me: *stunned* "No, but 3 people will each be eating one."
Girl at speaker: "Oh..."

Had I not been craving a breakfast crunchwrap all morning, they'd have lost a sale. The more I think about how rude that was.. The more angry I am.

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Butterfly276
US
Aug 15, 2018 2:11 am EDT

The manager is Logan and he did not find that his employees cursing in front of the customer or that the food that you are paying for is not quality disrespectful. It is s daily issue at this location.

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Tee605
US
Aug 15, 2018 4:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Visited the Taco Bell in Eldersberg on Liberty Road yesterday. Never again! A customer was given the wrong food at the drive thru, he bought it back in to the store and requested his correct order. The MOD took his bag and rehanded it out the correct customer still in the drive window. Never ever should food that left the store be regiven out!

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Karcheski Tim
US
Aug 15, 2018 4:33 am EDT

We went to the Taco Bell #033082 in Plover WI on July 25, 2018. Time on the receipt for placing the order was 6 pm, it took 26 minutes to get our food, the store was not very busy either. We ordered 1 ST NACHOS BOX WITH A MED. DRINK, ONE COMBO #3 AND A 12PK OF CINNABONS. The service was terrible and the employees didn't seem to care.

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Hollyb35
US
Aug 15, 2018 4:34 am EDT

The restaurant on east Noth was filthy. Every table was covered in food, garbage overflowing hot sauce was empty, and the pop machine had so much pop on the counter it was dripping off. Also the bathroom has no changing station.

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Girl124
US
Aug 15, 2018 4:44 am EDT

The worker was terrible and forgot my order and refused to answer the phone when I attempted to call and overall terrible service and I will not come back to this one. I am very upset on the wait time as well it was over an hour of wait which is ridiculous and should not be neccesary. Overall very bad experience.

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Kefulbright
US
Aug 15, 2018 4:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

After a difficult time ordering my food I failed to receive my full order or a receipt.

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Harmony Snowbarger
US
Aug 15, 2018 6:39 am EDT

You guys cannot provide something so remarkable and then just withdrawal it one day! You are an evil tease. We cannot get them anywhere else. Its two ingredients. Stop being lazy. Keep them in stock we love them. You are torturers.

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