Menu
For Business Write a review File a complaint
Taco Bell

Taco Bell review: rude service 452

A
Author of the review
12:00 am EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My experience at the taco Bell on 92ndst between cactus and shea was the worst I have ever had. When I walked in there the lady at the register was rude. She made no contact to say hi how can I help you, she just kinda stood there. I went ahead with my order and advised that I do not want any cheese on the chalupe that i ordered because my friend is allergic to cheese. I told her several times I didn't want cheese on there. I paid for it and she grap the cash from my hands as I was telling her I had change to give to her but she didn't wait and then when I did get the change, she grap that to and she had to count it out what the correct amount was because she hadn't typed it in which took her awhile to do. She didn't give me a # so I would know what # my food was and I never recieved a reciept. So i figured it would come in the bag. When I finally received my order to go, I checked to make sure everything was there and it was but when I got back to work, there was no reciept in the bag, and when my friend opened her chalupe there was cheese in it and because I was on my lunch hour there was no time for me to go back to work so she was not able to eat it, she just threw it away. The other tacos that were ordered were correct with the stuff on them however they did not tast right...there were a little to soggy on the bottom.

Thank you for your time,
Amanda

I don't usually complain because I am in customer service for a prescription benefit service so I know how it feels to be yelled at, but this was just very poor service and I think that needs to be correct. I have in he past done the over the phone survey and I always rate it good but this was just horrible.

452 comments
Add a comment
T
T
TomL_12953
Malone, US
Jan 14, 2011 4:07 pm EST

Did you complain to the manager? Any restaurant can serve bad food occasionally. It's how they handle the situation that counts.

S
S
SuMaster
US
Jan 20, 2011 12:28 pm EST

I was once given a non - vegetarian taco when I specifically ordered a vegetarian one. If I hadn't checked before I atee it, It would have been a tramatic experience for me.

V
V
Vkthegreat
Monmouth Junction, US
Jan 21, 2011 4:11 pm EST

One employee spilled a drink on my father at the North Brunswick Taco Bell as well as napkins and was not apologetic. This occurred in the drive thrum window of the Taco Bell.

T
T
That__Guy
Jacksonville, US
Jan 21, 2011 8:02 pm EST

If they spilled the drink and then the napkins, at least they did it in the right order.

T
T
Trvkell
Cottonwood, Ca, US
Feb 23, 2011 9:00 am EST

Haven't you read the papers, Tacobell doesn't use real beef anyways, your not missing much!

B
B
babygurl567
Taylor, US
Mar 04, 2011 2:45 am EST

i would like you guys to try and work there! you all are complaining about how bad the service is... have you ever dealt with customers? yeah maybe sometimes the workers arent perfect and sometime can come off a little rude but please customers arent always a walk in the park either. and you know what its not the tacobells fault with the "skickies" because its not like they could fix the computer system! they have to have people come in for that! and fyi we are not allowed to give you your money back for reasons like that! its against our company rules and regulations. so before you all start complaining how about you walk in the shoes of a tacobell employee for an hour! then maybe you will stop complaining!
thanks

R
R
Revshawn
US
Mar 14, 2011 11:09 am EDT

Imagine this for a moment. You are a student. Working a 60 hour a week job to put food on the table and attempt to pay your way through college. Got it in your head yet? Good cause that's me. Every day you look forward to the 89 cent nachos on it after your morning classes. Luscious cheese dripping off of warm chips. Well, in order to get meat on it I have to pay 60 cents extra. I've been alright with it up till today, because lately they've been cheap on the meat and you run out before the chips are eaten. So today while I was ordering them I asked the manager that happened to be operating the register for some extra meat.

She actually had the gaul to charge me twice to put more meat on the nachos. A whopping 1.20 charge that went over and above the original cost of the nachos themselves. And what's more, there wasn't any more meat there! It's just the same little strip of meat I eat every day as per my routine before I go home to study.

I paid her, but on account of hindsight I am considering ending my support of Taco Bell and moving on to Taco Johns. I hear that they treat their customers the way they're supposed to be treated: With respect.

P
P
pobarjenkins
Minneapolis, US
Mar 19, 2011 5:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

No one will reimburse your gas. They may give you a free salad, but you should always check your food before departing.

H
H
hungryeddy
Westminster, US
Apr 15, 2011 5:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell in Westminster, CO on 64th and Sheridan: Lady by the name of Norma Jean (so-called manager of night shift) refused to give me a few extra packets of fire sauce. When i asked she said, "You only ordered 3 items, I gave you enough and can't give you more." After I asked if I can speak with a manager, she said "I am the manager" and closed the drive-thru window. Its ridiculous that this Taco Bell can be stingy to the point where they can't give you any more sauce!

C
C
calvin kieffer
St George, US
May 11, 2011 6:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

taco bell on sunset bl. in St. George Ut. has a female mgr. that is so obtrusive that i'l never go in there till she is OUT of there.
She ordered me out of the store because i was having a conversation with a cashier that was unrelated to the business
She said its to be for business only and she would not let me be served if it happened again. Well i could hire a lawyer and sue her
for violating my free speech as defined in the constitution of this country. I'm still debating the idea.
Sighed, a very unhappy customer

N
N
niggazinthahood
Calabash, US
May 11, 2011 8:00 am EDT

Yeah um... first off you should have said something to whoever was running the register. Maybe they accidentally hit the button twice? I don't see how you were being disrespected since you apparently showed no concern with the price and paid the whopping $1.20 extra anyways. *shrugs*

S
S
Sueanne Toomey
Erie, US
May 19, 2011 2:02 am EDT

COULD NOT COMPLETE SURVEY, THERE IS NO STORE # ON RECEIPT..ONLY PICKUP TICKET #379. ON MAY 18-11 AT 7:57 PM. AROUND THE 4500 BLOCK OF PEACH STREET, ERIE, PA 16509

AND WHY EVEN MAKE THE HARD TACOS' FOR -99 CENTS. THEY ARE SO FLAT IT IS NOT WORTH EATING ANYMORE. I WOULD GLADLY PAY MORE MONEY FOR A TACO WITH MEAT, CHEESE AND LETTUCE. YOU HAVE TO ORDER 4 TO GET 2 GOOD TACOS. I PROBABLY WON'T BE COMING BACK TO TACO BELL OF WHICH I REALLY LIKE. THANK YOU.

Plus the wating line was horrrendous. This store is so slow at times, you just want to pull out after ordering.
Sueanne Toomey 1725 West 38th St. Erie, PA 16508.

G
G
giuseppesim
US
May 19, 2011 4:56 am EDT

Now I want a taco.
Sueanne, bring me a taco.

B
B
Blond
Tomball, US
May 19, 2011 11:21 pm EDT

i always been visiting taco bell but lately there personal has not been so good at all. ecpecially the name of cristian and liliana. i have been going inside and order i go to the cashregister and that persons that i named have no good faces. i talk to them but htey ignore me and they only to to themselves between the two. and the man is only in the phone texting the whole time. i have alot of people that i know that go eat over there and if there personality keeps on being like that then we will change our resturant. because its not fair that, that person will be on the phone and not listen to me ordering i hpoe yall to action on this. and correct these people thank you.

B
B
Blond
Tomball, US
May 19, 2011 11:27 pm EDT

i have been going to taco bell and everyday i go there are two person that dont know how to do their job right and they are liliana and cristian they botth talk to eachother and wont listen to me talk to them so i can choose my order. and cristian is always in the phone talking laughing and texting all the time when i have to choose my order.please correct these people that dont know how to do their job and i have alot of family that goes over their and eats and they do the samething to them.

thank you

F
F
fresh
US
Jun 02, 2011 11:01 am EDT

Taco Bell and KFC franchise by Burger Busters, Inc. of Virginia Beach is always over 120 days late in paying for repair service; some of our repair invoices are over nine months past due. To date, the total amount due is over $37, 000. Taco Bell calls other service companies for repairs and each time a service company stops doing repairs for them because of nonpayment, then they just continue to call other service companies and does not pay them!

J
J
Jerimiah
Sylva, US
Jul 06, 2011 8:58 pm EDT

I was going through the drive through, and the lady at the window was being very nice at first. She then asked me if I would like to donate to armed forces. I said no, and she started being completely rude to me. What she didnt know was that I just got back from afghanistan as a marine. I think I donated enough. But she still felt the need to be a complete b!@ch. Oh, and the food was horrible

N
N
not a fat a$$
Phoenix, US
Jul 28, 2011 6:39 am EDT

I don't know what's wrong with this company! there are only a few things I can tolerate to eat from your Taco Hell menu and I love the Carmel Apple Empanadas but every single time no matter WHAT location I go to they Never EVER have them and your half dead staff will occasionally ask if I want to wait 7 min for them to cook?! WTF? Mcdonalds Always has apple pies WhY can't Taco Bell managers make sure you never run out of product! Apparently your franchises don't like making money you'd prefer to have your lazy incompetent employees fail to do their jobs... honestly so irritating! Take them off the menu or quit wasting my time!

W
W
00west00
Naperville, US
Sep 04, 2011 4:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I asked for two hard shell chicken tacos and the cashier typed (2 hard shell pendejos) which means ### h0### in spanish...and the person who makes them was laughing...i don't know spanish and i didnt understand what was on receipt at that time...later i translated it and was disgusted at what they were laughing at...here is the proof...i got the receipt..

H
H
Heywood Jablowme
Atlanta, US
Sep 04, 2011 4:38 pm EDT

Someone changed the description on the item in the computer database. Don't blame the clerk. Its not always about you.

A
A
Adam11
Griff, US
Sep 20, 2011 4:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco bells service sucks in griffin ga on Taylor street and I will never go there again

B
B
Brichardson
Linton, US
Oct 21, 2011 4:59 am EDT

Every time we go to the taco bell in linton Indiana our order is messed up. You have to repeat your order more than once and they usually still get it wrong. Also when you order your food you get very small portions. Their new XXL Chapula that says Big Things Come In Big Packages is a very untrue saying. Unless you consider half the taco filled up to be a big package. Also at this particular taco bell, when you order their taco box they act like it's ending their world. WTF? how hard it is to put a teaspoon of meat and some cheese in a taco? That's all they put in here anyway. Would love to say I wouldn't be back here but when you work late at night and it's the only thing open past eleven you really have no choice. I guess that's why they feel it's ok to do this to people.

A
A
AlocalCustomer
Las Vegas, US
Nov 19, 2011 8:44 pm EST

I went to Taco Bell next to my apartment. Hoping quality had improved. This is by far the worst experience at a Taco Bell yet. I ordered the XXL stuffed burrito combo and a Double Decker taco. First the XXL burrito was all sauce and filler. There was barely any steak (using the term loosely) in the burrito. Then the Double Decker taco barely had any refried bean and the bare minimum inside the taco itself. I will never eat at store#43 again, or another Taco Bell altogether. Between the poor quality of the food and the rude teenagers they hire who does not have a clue how to do their jobs. Then I see how much the company cares about their product when I can not put a formal complaint in, it just goes to a not found web page. I for one will not be eating another product of Taco Bell.

L
L
Laurina Rodgers
Medford, US
Dec 26, 2011 7:28 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Friday 12-23-2011, went to the Taco Bell at W. Main st in Medford, Or. Ordered 6 five layer burritos for 99 cents. We were not informed that the price had gone up and was given the crunchy burritos. My mother ate one, I at two bites of one and took them back immediately. The manager whas VERY rude and said well one has been eaten already so give her what she wants but will have to pay 1.19 cents for another order. So I told her to give me five and we should be even. She gave rude attitude and disgust at my request and gave me 4 of the burritos I wanted. I should have received 5. There were children in there so I didnt want to cause a scene. I go to that Taco Bell at least 3 to 5 times per week. I felt totally disrespected and ripped off. I will never go there again unless this situation is handles. I dont appreciate being treated as if I am being unreasonable when I didnt make the mistake and its not my job or requirement to just eat what they give me if its not my order. Please rectify the situation.
Respectfully,
Laurina Rodgers
laurinarodgers@ymail.com

DIRM74
DIRM74
Albuquerque, US
May 22, 2012 4:11 am EDT

Well, now you actually can. And not just the spork of yesteryear. Spork? I never did like the sound of that word. Just creepy if you ask me. Anyway, as luck would have it, the Taco Bell location I visited for lunch today actually had regular forks! Knives too! I was delirious and dancing naked in my own little utensil utopia.

Perhaps they've had these awhile, but not since my last visit (not sure when that was exactly?).

But it makes eating my Mexican pizza a whole lot easier than using the curvature of the spork. Yeah, I know...it takes a lot of gall to call anything from Taco Bell "Mexican" or a "pizza". But I was hungry and it temporarily satisfied me.

I would also like to point out that they made a mistake on my order. I asked for a cheesy gordita crunch, and when I opened it up at my table/booth, it didn't have any cheese, lettuce, etc...Therefore, I was presented with a couple of different options. 1.) I could throw a tantrum and start berating the employees for poor customer service and messing up my order. 2.) I could just ask for another one to replace mine.

J
J
JISCal2
Vernon, US
May 22, 2012 4:14 am EDT

you just proved that no one is perfect and dont have to be a you know what to get something corrected

DIRM74
DIRM74
Albuquerque, US
May 22, 2012 7:04 am EDT

thx for the input

Zzonkk
Zzonkk
Basalt, US
May 23, 2012 1:52 am EDT

So what did you end up doing?

J
J
JISCal2
Vernon, US
Jun 04, 2012 2:43 pm EDT

Good question zzonker.

A
A
At _Your_ Service
Gary, US
Jun 04, 2012 2:45 pm EDT

Tacobell makes me ill.

Zzonkk
Zzonkk
Basalt, US
Jun 20, 2012 4:25 pm EDT

so what did you do?

Zzonkk
Zzonkk
Basalt, US
Jun 20, 2012 4:33 pm EDT

Is that pirate? Get lost and take your parrot with yoiu.

R
R
Randell J
Chickasha, US
Jul 23, 2012 6:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I went to the taco bell/KFC restaurant at 23rd and Martin Luther King in Oklahoma City and told them that I am senior citizen. they refused to give me a discount. I asked them why not and they said that we are an express restaurant and we do not have all of the menu items that the individual restaurants have. I have been to express stores in the past and have always received a senior discount. I think the OKC store was too lazy to ask the mgr on duty for the card to get the discount. I know the policy for senior citizens. i was a crew leader and worked up to a shift mgr. I was there for 8yrs. if this is the way senior citizens are going to be treated, then I will take my business elsewhere. There are plenty of other restaurants that give senior discounts.

M
M
madmamma13
Purcell, US
Oct 07, 2012 8:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The manager threatens his emploees . And he is always grabbings the underage girls b by the shoulders... i dont understand why this has been alowed to continue to happen. Hesan told one girl that if she didnt stay an hour past here schedueled time ahe would only get five hoirs next week. Its not right!

S
S
steve Zig
Springfield, US
Feb 14, 2013 1:49 pm EST

cashier : Salima A filing her nails @ food counter . Disgusting nail and dirt dust droppings on counter and register. absolute pig

S
S
steve Zig
Fillmore, US
Feb 14, 2013 2:10 pm EST

i admit i made this up because I was angry at her because I asked her out on a date and she said she already has a boyfriend.

K
K
keyomarah
richmond, US
Apr 11, 2013 9:06 am EDT

I order 2soft tacos & 2 hard tacos. Total came up to 4.16. I handed the cashier 10.00 bill & 16 cents. This chicken handed me back a dollar. So long story short. The manager refuse to give me my money back. I felt like something was taken from me. Literally it was. They called the police & nothing was done about it. I file a complaint with taco bell & no word from them yet. Unsatisfied customer & probably will never eat at taco bell again. Since their cashiers are pocketing hard working customers. Money.

P
P
Pierre12
Miami, US
Jan 25, 2014 9:34 pm EST

Customer service at this taco bell is very horrible. I went there to order and they gave the wrong order I asked to speak a manager because the soda flat and my food was cold. The manager refused to speak to me. So I asked for refund he told the cashier by the name of Erick u that tacobell doesn't do refund. If customers service isn't right u guys need to be shut down because the manager at this location needs better customer services skills the the food is very bad and the cashier's doesn't know how to talk to customers.

R
R
Reviewer61535
Sep 01, 2015 6:22 pm EDT

I waited 20 minutes in the drive thru to place my order. Then I waited another half hour to get to the window to pick up my food. The girl at the window was very polite it wasn't her fault. This happened on Sept 1 at 5:50 the store number is 028977.

Thanks
Sharon Travelpiece
po box 241
Benton, pa 17814

M
M
Minkole
US
Jul 18, 2016 2:28 am EDT

Total waste of money. The ad says nothing and other then some celebrities in it this is a regular ad.

  1. Taco Bell Contacts

  2. Taco Bell phone numbers
    +1 (949) 863-4000
    +1 (949) 863-4000
    Click up if you have successfully reached Taco Bell by calling +1 (949) 863-4000 phone number 0 0 users reported that they have successfully reached Taco Bell by calling +1 (949) 863-4000 phone number Click down if you have unsuccessfully reached Taco Bell by calling +1 (949) 863-4000 phone number 2 2 users reported that they have UNsuccessfully reached Taco Bell by calling +1 (949) 863-4000 phone number
    +1 (949) 863-4500
    +1 (949) 863-4500
    Click up if you have successfully reached Taco Bell by calling +1 (949) 863-4500 phone number 0 0 users reported that they have successfully reached Taco Bell by calling +1 (949) 863-4500 phone number Click down if you have unsuccessfully reached Taco Bell by calling +1 (949) 863-4500 phone number 1 1 users reported that they have UNsuccessfully reached Taco Bell by calling +1 (949) 863-4500 phone number
    +1 (651) 457-1855
    +1 (651) 457-1855
    Click up if you have successfully reached Taco Bell by calling +1 (651) 457-1855 phone number 0 0 users reported that they have successfully reached Taco Bell by calling +1 (651) 457-1855 phone number Click down if you have unsuccessfully reached Taco Bell by calling +1 (651) 457-1855 phone number 0 0 users reported that they have UNsuccessfully reached Taco Bell by calling +1 (651) 457-1855 phone number
    Manager
    +1 (949) 863-3915
    +1 (949) 863-3915
    Click up if you have successfully reached Taco Bell by calling +1 (949) 863-3915 phone number 0 0 users reported that they have successfully reached Taco Bell by calling +1 (949) 863-3915 phone number Click down if you have unsuccessfully reached Taco Bell by calling +1 (949) 863-3915 phone number 0 0 users reported that they have UNsuccessfully reached Taco Bell by calling +1 (949) 863-3915 phone number
    Licensing Agent
    More phone numbers
  3. Taco Bell emails
  4. Taco Bell address
    1 Glen Bell Way, Irvine, Pennsylvania, 92618, United States
  5. Taco Bell social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
Taco Bell Category
Taco Bell is ranked 3 among 60 companies in the Fast Food Chains category