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Over a year ago I received a call for a free Gov’t cell phone …. I never received it from Tag mobile and forgot about it
I received a letter from them to renew TAG mobile Account # 963862. It’s been over 6 months now I have been trying to get them to close Account # 963862 that is being used by someone out there.
I just finished speaking with a supervisor who said he will close it [protected]).
TAG Mobile has reached out to the above customer in an attempt to provide a solution to the difficulties he experienced on behalf of TAG Mobile. Upon further investigation, we discovered that the customer was in fact shipped a mobile phone, but for whatever reason he refused to accept the package at the time it was delivered. During one of his calls to our customer service department we offered to ship a replacement phone to the customer but he again refused and requested that the account just be closed out. For some unknown reason the account was not properly closed out at the time the customer requested. For that we do apologize. We can assure the customer that no money was ever collected from the government for this account as the phone was never activated by the customer. This account has been closed out as of the date the customer mentioned above. Should the customer ever wish to reopen this account in the future we would be more than happy to do so and provide him with a free handset and minutes.
TAG owes me a lot of money for working as an agent. Now they won't even talk to me. Try to resolve that
None.os.this.is.true..They.are.scamming.me.also.trying.to.froud.me.on.my.calfresh.and.cincal
### you collected like you do for the million other people that you refuse to close accounts.
Tag mobile llc is in the fraud business, we have proof that tag mobile llc sells social security numbers as well as other customer proprietary info. They cheat the state as well as the consumer. Our team is dedicated to bringing this to an end. We have filed and have vigorously have associates dedicated into bringing tag mobile to the end of there cheating business days.
I recently applied for lifeline thru Tag mobile. I had to submit my proof 3 times. Anyway, after a couple days i checked to see the status, and I noticed nothing had been done. So I contacted them via live chat and was told they were having technical difficulties. So, I pushed for info. Then I was told everything on my app was good, that they were Just having technical difficulties, to please be patient, and give it a couple weeks. I told her (Julia) I couldn't wait that long and to please cancel my app. She tried to talk me out of it and when I persisted she suddenly said that after rechecking, that I was denied. I told her that was impossible because I've always had a life line and have Never been denied, having met "3" criteria of proofs. Then she said: Well you ate denied! Check with Your government! "My government"? Where the hell are these people? I feel something shady is going on which is why I'm complaining.
I have been on lifeline for 3 years I know I qualify. I have been stonewalled for 7 weeks now.
One lie after another. I called on the 17th March 2016 after being told 7 different times that YES I would receive the phone and get one excuse after another excuse.
First the indian boy told me there was a backlog and the phone were on backorder and I would not receive it for another 2 to 3 weeks this is after waiting 7 weeks already! Then his sister gets on the phone and tells me that they lost all of my personal information. Then when I get upset she lies again and says Oh it is TAG's fault not ours? Not Ours? I thought I was talking to TAG!
Well I ask to speak to a supervisor and much to MY surprise I get "Julia Roberts"! Fancy that!. She procedes to tell me that TAG mobile LOST my information, when I get upset that my SS#, DOB, address, phone number are now lost she lies to me again said Oh TAG didnt submit your information in a timely manner and Your Government rejected your application!
NOT a SINGLE truthful employee in the entire company.
They Lie to customers.
They steal money from our government.
They steal customers personal information for identy theift.
they lie about their location.
They make up fake name so you cannot make complaints against them.
This company should be investigated and shut down!
I worked for Tag as an agent signing people up for government phones. When customers started having issues I tried to help resolve them thru tag and it was a nightmare so I did not want to promote any more business for this company and quit. They still owe me a lot of money and don't even want to talk to me.they are stealing from me and you and the government
Can’t log in my tagged app on my iPhone. It’s saying authentication failed
I can't log in to my tagged app on my iPhone. It's saying authentication failed
I was approved for a SIM card with unlimited talk , text, and data. The sim card did not have anytime on it when I received it, and they will not answer my phone calls or emails. Their mobile app is trying to make me purchase a monthly plan. What a scam. I do believe all Tag Mobile does is steal social security numbers and birthdays and resell them. There is some sort of scam. Don't even mess with them.
Horrible company. Called customer service they said they were closed and opened at 8;00 am central time . I called at 9:20 central time when I got that beauty of a lie on their recording. They said they used Verizon ,tmobile and sprint on their website. After I signed up for lifeline service after putting in my zip code and address in they said I would have service. Then was told they only used T-mobile in my area not verizon or sprint. I signed up because we have verizon service in my area but not T-mobile service which is terrible. Then I had a chat with a person that tried to blow me off and couldn't spell as good as a first grader. I got an email that said I was approved by tag lifeline and approved by the national verifier service and my sim card would be mailed within 7 days. He kept telling me to call back to check on my application and couldn't grasp what it meant that I was approved and verified and my sim card would be mailed in 7 days. He just kept saying call back in 24 hours and i told him I called at 9:20 central time and they were closed but the recording saying they opened at 8 central time. He said that happens sometimes. I think this company is a total scam lying to people just to take the govt money and steal their info. They should be thrown off of the lifeline program. Totally incompetent and clueless scammers. I wish I could post the chat. It's like something out of a nightmare and with a person that has no business chatting because he can't spell and shows how terrible the company is letting someone who represents them chat with customers and can't spell basic words. Of course he probably makes minimum wage with this scamming company. Stay far away from Tag Mobile. They are horrible.
I am breaking up with Tag Mobile. As a loyal customer of nearly 20 years I've been treated without much regard. When I signed up I was guaranteed 15GB of data and that if I ever hit that limit that I'd still recieve data service, just throttled back. They recently changed providers and we got new sims. THAT was a nightmare, my sim didn't work and I waited almost a week before they addressed that while my service completely didn't work. When I asked about what was being said about the new data limit and referenced what I had been promised, they removed the promised data that was in excess of what they were currently offering off my account. They told me that there would be no throttled back data after that limit, it would just go dead in violation of what I was promised. When I asked for information that would allow me to access the new voicemail, it took over a week to get back to me on that. And since I signed up you can't believe anything any of the staff tell you, half of them have no clue what they are talking about, and one told me a lie and directed me to buy a phone from them.
Since, clearly, they don't value loyalty, agreements, quality, or competence I went off looking elsewhere. Other carriers answered questions promptly, they know what they are talking about and dealing with them feels like dealing with other grown, intelligent adults in a business transaction- how refreshing. Dealing with Tag Mobile feels like a mother dealing with children who you have to follow around constantly and check up on to get a job done right.
I'm so done and I don't recommend them for anyone else. What they offer others offer and possibly with better customer service and attention to facts...Tag mobile is no longer anything special.
Safetalk has a pretty great plan going...