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I purchased 3 books from Target. I decided I did not want to keep the books and took them back to the store with the receipt. Unfortunately, the receipt's fading ink made it difficult for the clerk to scan the receipt as a couple of the transaction numbers and a couple of bars were missing; however the address of the store, date of purchase, expiration date of the receipt, items and item numbers, total and payment method were all clearly seen on the receipt.
Since the clerk could not scan it in, I was not given a refund.
Now, as a customer, I feel I have met all the requirements of Targets Return policy: Items in new condition and original receipt that shows the purchase was made within 90 days. I specifically stated this to the clerk, store manager, and at least 4 people on the phone at customer relations (including a supervisor). They all said the same thing, "Unfortunately, if she can not scan the receipt, we can not give you a refund. Even if all the information can be read."
If having a "scannable" receipt is part of the return process, Target may want to 1) put that clearly in their Return Policy and 2) Use a more durable ink for their receipts. It's not the first time I've had a faded receipt, but it will be the last time because I will NEVER shop at Target again.
By the way, this receipt did not get wet or damaged in any way. It remained in my wallet until I attempted the return. Target receipts are the only ones that fade in my wallet. I have Walmart receipts that are over a year old and still look new. Shame on Target!
The complaint has been investigated and resolved to the customer’s satisfaction.
Target's ink is very poor quality, I feel this employee didn't handle the situation well. If the numbers on the receipt can be read the item can be returned. If they can't read all of them they should still be able to perform a look up with the information available (granted it's from their location), and process something for you.
The issue is not what she returned, she is correct target reciepts fade. i bought a ps3 2 months ago and the receipt ink is fading, now if i need proof of purchase 6 months from now if something goes wrong, im screwed.
Target needs better paper and ink, im guessing they do this on purpose to reduce returns.
you can't return books idiot...what the hell...
You cant return books due to copyright laws!?! Well, hop on over and tell Barnes and Noble, Borders, and Amazon because they all let you return books. And as for the theory that she read them then returned them, yeah that is kinda covered in the NEW CONDITION part if it looked brand spanking new she probably did read it.
So you think you can buy books, read them, and then return them when you are done? its target not a public library. would you buy a cd from best buy, listen to it and then try to return it? i think not. did you think the c/service person wouldnt catch on to this scam? really...