Tata Teleservices
Reviews and Complaints

Tataindiocm is giving the worst service in my area at Garia, Kolkata-47.I am having very poooor network coverage in my home, at Garia, Kolkata though it is only 5 minutes walk from the main road still the signal strength is really very bad.Sometime i even have 0 signal .I had mailed at the customer care regarding it also have talked to the nodal officer Mr.Santosh Singh and they sent me a sms that my problem has been solved and i should check my handset at any authorized service center, but i am getting this problem in my two other handsets and many people from our locality are facing same problem.Still they are doing nothing...and it is really against their advertisement that no hello hello..can any one help me regarding it?
regards
Souradeep Chakrabarti

I am looking for a best possible way to express the unbelievable services I received from the Tata Indicom and the local internet service provider DOMBIVLI INTERNET SERVICE (DIS). But Now I would like to give them a Medal of Honor for really sitting in their offices and taking all the bashings from the customers they face.

Infact, I feel that Tata has a New way of developing India up by recruiting handicapped customer service guys who are deaf and mentally ###ed. They just have to pick up the call and listen to the Customer who is frustrated with the Internet service they provide. I have not figured out who the real culprit is as the local service provider DOMBIVILI INTERNET SERVICE (DIS) is also involved in my 4 month stint of Internet service from Tata.

Well anyways they made sure that I don't use the service anymore and the FUNNIEST Part is when I asked them to disconnect the connection, the very next day a customer rep called me up and asked me to check if my internet connection has been properly disconnected. That was funny as I have never seen it properly connected when I had the connection.

So people living in and around DOMBIVILI, I just want to let you know that even if you don't have an option to get any other service provider in your location apart from DIS, take it from writing from the Service provider that he would attend to you complaints within a speculated date or else you are free to take him to Consumer court at your will.

I believe if I had done that, I would at least have had the peace of mind and satisfaction for the money I spent on this service.

All the Best to you guys!

I got this broadband connection (Infinity 128 plan) on 28-May-2008. I received a Welcome Call from your Hyderabad Call Center the next day. The person told me that I can upgrade to Infinty 384kbps for just Rs.1000/ per month. I confirmed this twice with him. He told me that from June onwards the 128kbps plan is stopping and the 384kbps plan is reducing to 1000 Rs. per month and advised me to change the plan from the website My Tarrif section.

So I did change the plan. I checked that section again today, it still shows 384kbps as 1400 per month. Please help me in how to go about lodging a complaint against this, FIR -or- Consumer Court -or- complaint to TRAI. What is the way out. Plzzz Help guys. After endless calls and email chains with customer care, I have been told today that I have to pay 1400 only as the plan charges change got effect from 6th june. Why did the person who gave me welcome call misinformed me. After telling the customer care person I wouldn't pay 1400 for this month, he told me that it is not possible. These guys have taken 4 month advance and cut the money from that.

Wrong billing practices. They call it postpaid connection and charge for the next month in advance in this month's bill. Is there any way to complain to TRAI about this wrong practice.

Out of my 4 months advance rental of Rs.3150, Rs1710 got charged after just 4days of activation for the month of May.
Now the balance is only 1410 after 4days.

I took the handset after i lost one of your handsets of (Huwaie).
The service provider in the city told there is no way we can trace your mobile.

But the second mobile which i took (Haier) lost its display 6 days after i took it.
When i gave it to your authorised dealer (Govinda services) the phone had dislay now but now it has a got new problem. It shows network signal in display but their is no outgoing or incoming calls. It says "the mobile you are trying to call is switched off."

I am an electrical engg student, and i live 2000km away from my home. And i am seriously fed up of the service you provide here. I live in one of the posh areas of the city and you dont even have a good network or sms delivery facility. So i better suggest you

Rather than dropping your (Tata company) status in market by providing such a service its better you shut down the company or do it with some zeal to provide better service.

I wish to have a reply on my e mail id from your side. Hope you keep up to your customers expectations.

I, Aseem Ahuja, am using a CDMA Mobile Phone [protected] for last 4-5 years which was purchased in my wife's name.

I would like to present before you the highhandedness of Tata Tele Services in regards to misappropriating subscriber's payments and then subjecting subscriber to harrassments to extent that the outgoing as well as incoming services being barred.

Tata Tele Services have engaged one M/s India Collection & Bureau Pvt. Ltd., B-1/637, Second Floor, Janakpuri, New Delhi – 58. to collect payments from subscribers. The Telecallers from such companies start calling you for making payments before the bill could reach you. On 20th February one such Telecaller called up and asked if she could sent the collector to collect the payment. Though the due date was 24th of February, we asked her to send someone immediately. We issued a cheque Number 722034, drawn on SBI, Shanker Road Branch of Rs 1098.00 towards outstanding of Number [protected] for which the collector issued her a reciept number 882820. The cheque got cleared on 23rd of February. To my utter disbelief the outgoing services of number [protected] were barred on 28th February 2008 without any rhyme or reason and without any intimation to me which resulted in great humiliation, harassment and frustration.

On persistent request from my side, to the customer care, by giving the details of the payment, the services of the mobile number [protected] were reinstalled on 3/4 March-2008 but again on 5.3.2008 the Tata Tele Services disconnected my number without any prior intimation.

I kept on calling and requesting the customer care to restore my outgoing but in vain. It was a shocking revelation that on 19th of March 2008 the Tata Tele Services distrupted my incomming facility too. Because I am into profession of rendering services, I was left with no choice but to kneel in front of dadagiri of Tata Tele Services by shelling out another 1100.00 (Rs One Thousand one hundred only) in cash on 19th March 2008. The amount was paid through recipt no 790790.

The outgoing and incoming facilities were immediately restored and I was relieved by having got my services restored. I contacted customer care, tried explaining that please rectify my account so that I do not face the problem again, despite asurances I was subjected to a rude shock on 28th of March that My outgoing services were again barred.

I decided to approach customer redressal cell to get justice. While I was in process of finalising a good lawyer and preparing a case, my incomming services have again been barred on 17th April 2008.

It is crystal clear from the above mentioned facts that there is a complete negligence, deficiency in service and dereliction of duties on part of the Tata Tele Services, who have disconnected my mobile services despite receiving the bill amount and knowing fully that the payment was duly encashed as the same was intimated by me.

Aseem Ahuja

Dear sir,
I want to complaint against tata income postpaid mobile company. Actually i was doing job in chandigarh and i took two postpaid connection on the name of my relative naresh kumar who is the residency of chandigarh. Last year i gave resign from job and came back to my city karnal. I gave written application to disconnect my both tata indicom postpaid connections. I deposite my unbilled amount as per company rulls in tvh, near adjecant maruti showroom, sec 8 c, chandigarh. But they didnot disconnect my no. Yet i did not use that nos. After giving application and paid unbilles. Till now and they regularly sending me monthly rent of connections. They send me legal notice gave me a ph no of a senior to talk with him. I called him and he told me that he gave me waver and i need not to pay any amount. But after that they continuely sending me monthly rent and missbehave with my relative who are leave in chandigarh.
You can chack my account and my record of bill payment, i regularly paid all the bill when i was using that nos.
Now my complaint is that please disconnect my nos. And refund my security of both nos and refund me my amount which i diposite for unbilled amount.
U can check my last complaints, request to disconnecions of nos. I am giving you the detail of my nos.
Thankyou.
Mobile no. [protected], [protected], on the name of naresh kumar, sec 7 b, chandigarh.
- vikas kumar

The day I arrived from the US with my laptop, I booked 2 walky talky phones from Kurla west as it was buy one get one free offer. I also purchase an Internet USB. None of these were delivered until after a month. Their so called Engineer they sent to set up the internet was nothing but a quack. After every complaint they sent the same person. Internet was pathetic and did not could not even log in. Upon request for disconnection, they did admit that conectivity in Kurla is bad. Why wasn't this relayed at the time of booking the equipment. The bills on the walky talky was exhorbitant. I had one phone disconnected in November 2007 and the following month called them to disconnect the other phone. No one showed up for months but was told we had a bill of Rs.12 outstanding. They were notified to show up, pick the phone and collect the money. April 2008, a notice from a lawyer was sent by Tataindicom. I wrote them a stinker to which they collected the phone and the money but had no decency to write and apologise or thank for the payment. The organization is crap and so are their incompetent staff who can barely speak any English. The organization should shut themselves down due to SHAME for not knowing how to treat customers.

Very bad customer support, No solution, No money refund, Mental harassment

It is really sad to say but unfortunately I am a customer of TataIndiCom Broad-band (Prepaid Connection). I am using TATAINDICOM Broad Bank Pre-Paid connection since last more than one year. For some reasons, I had to relocate my apartment . I requested for Shift of location on website and got the Lead No 1532464 is feasible. It is showing Shift of Location charges of Rs. 500. I was surprised to know the charges. Just to shift the location where there is a feasibility, you are asking Rs. 500 from the customer...really surprising. Anyways, I thought of moving with those charges and asked customer care to proceed. I got another call from one of your executive (i think cabling department) saying that you will have to pay Rs. 600 more for cabling too since it is under ICC network. I was shocked. Rs.1100, just for moving from one place to another with-in Wanowari. What the hell you guys are talking about? I was completely numbed. I asked that guy but he told that these are the charges, contact to customer care for more information.

I called up customer care on the same day and she asurred me that only Rs.500 is to be paid, there is no other charges. I asked her to confirm but she was sure about that. I asked her how much time will it take to complete this process, she told me that you will be receiving a form which I never received till now. I called customer care asking about the status but no one was aware about it. One of your executives asked me to visit TATA INDICOM office at Kalayni Nagar, Pune. I decided to visit the office to close this. I visited TATAINDICOM office and talked to Mr. Vaibhav (020-[protected]) and he told me that you will have to pay Rs. 500 (VSNL charges) + Rs. 800 (ICC cabling charges) = Rs. 1300 (relocation charges). Another shock...charges are increasing each & every day. Rs.1300 more to utilize my Rs. 1373.78 balance amount. Is it the way, TATA INDICOM treats existing customers? Anyways, there is no limit of harrasment at TATA INDICOM. It is still continuing. I asked Vaibhav to TERMINATE my connection and return my balance amount because this is not at all practical to pay Rs. 1300 just for relocation. He told me that he has processed my request and request # is 5413280 and told me that money will be transferred with-in 45 days. Another shock...45 days to get my money back. Is it at all justified? What if customer wouldn't pay any of your bill, wouldn't you charge interest on that? Will you gusy pay me interest on this amount? Anyways, I didn't argue on that and agreed. Vaibhav assured me that I shall get a call from one of TATAINDICOM executive on next day. I thought that it should be resolved now.

Even though, I didn't receive any call. I called one of your executives again and asked her to confirm the status of my request# 5413280. Now another story, she told me that you wouldn't get your money back because this is PRE-PAID connection. Another shock...she gave me another request# 5423492. I asked her to forward my call to your senior manager, but she told me that lines are busy and any senior manager will get back to me on this. Can anybody tell me what the heck should I do to get rid of this? Is it justify to pay Rs.1300 to use my own money.

I would like to know:
- Is it the way to treat a customer? I have been your customer for more than one year. I am also a Professional and I never treat a customer like this. I can't say a customer that this is not my department, contact to customer care & so and so. We are working as a Team in a company and we should take care of customer's request. We should resolve the problem rather than saying talk to this and that. Atleast communicate internally and let customer know the resolution.
- Being such a reputed company of INDIA, are you guys working in such unprofessional manner? I am shocked.
- I just received another call from Vaibhav few minutes back and he is saying that he never told me that I will get my balance money back. Should I visit your officers and do recording to make sure our conversations? He told me to contact to nodal office. He didn't give me any solution. Everyone in TATAINCOM organization is throwing the ball to someone else court.
- Why this is not mentioned on website that I have to pay Rs. 1100 or Rs. 1300 etc? Website is still reflecting Rs. 500.
- Can there be any single point of contact to resolve my problem?

Regards,
Harsh Birla

Dear Sir/Madam,

I want to register complaint against Tata Indicom Mobile Company; it has been done fraud with me. I received a call from a girl, she was calling from Tata Indicom and offering me a plan for new Tata Indicom Connection, According to her plan I booked two new connections. These two plans were as follows:-

1. Monthly rent 224/-

i. Local Tata to Tata Unlimited free (mobile and landline).
ii. STD 1/- per minute on all phones.
iii. Local 50/- Paise per minute on all phones (landline and Mobile).
iv. 750 Minute Outgoing Free per month in roaming (after 750 minute 50/- will charge).
v. 750 Minute Incoming free per month in roaming (after 750 minute 50/- will charge).

2. 2 years rent 900/- and no monthly rent

i. Local Tata to Tata Unlimited free (mobile and landline).
ii. STD 1/- per minute on all phones.
iii. Local 50/- Paise per minute on Mobile and Rs. 1/- on landline.
iv. 750 Minute Outgoing Free per month in roaming (after 750 minute 50/- will charge).
v. 750 Minute Incoming free per month in roaming (after 750 minute 50/- will charge).

I accepted both offer after many times discussion on above mention plan, one Executive named Pawan Kumar came on 27/10/07 to my home and gave me two Connection Pack with Sr. No. [protected] & [protected]. & a receipt of Rs.1400/- . My allotted number were [protected], [protected]. I gave him to my documents (ID Proof, Residence proof) and I gave Rs.1400/- (500/- cash+900/- by cheque) for both connection. A Verification call came to me 2 or 3 times, Finally they ask me another Residence proof, I mailed to him scan residence proof. But till one week my Sims were not activated. I called many times to Pawan but he had no any answer. He gave me some numbers but all were making excuse. Finally I got a number of Mr. Pradeep (a Tata Indicom Excutive) in Activation Department. He told me that both plan are right and will activate soon. On 6-11-07 my sim were activated but both were different plan & different Numbers from allotted to me. Activated Number were [protected] & [protected], Both were Business Silver Plan:-according to it 224/- monthly rent, Local (50/- Paise on Mobile and Rs. 1/- on landline), STD Rs. 2.65/-, in roaming (Rs. 1.75/- incoming and Rs. 2.40/- outgoing). So these were totally different plan from allotted to me.
I called to Tata indicom Costomer Care, Excutive told me that there is no any plan as offered to me. I was surprised, I told to executive for deactivation my nos. After one months I received a Bill of Amount Rs. 130/- I was totally surprised.
I call Pradeep many times but he was not picking phone. Finally I came to know that I caughted by a fraud. Till date, neither I received any amount and nor my no. activated. I have all documents received from Tata Indicom.

I am giving Some no. who called me during this process.

1. [protected]- who offer me plan

2. [protected], [protected], 83, 84, 85 – Mr. Nikhil /Mr. Sunny Kr./Mr. Prabhas, they called me many times regarding these connections.

3. [protected] – Mr. Pawan Kr. (who gave me two sim connection pack and I gave me Rs.1400/-)

4. [protected] & [protected] Pradeep from Tata

5. 011-[protected]- verification call came.

6. 011-[protected] – verification call came.

Dear Sir,
I was having a Tata indicom walky connection for which I have deposited Rs.500 as security deposit which was supposed to refunded after the deactivation of connection.

I requested to deactivate the connection on 20/12/06 and submitted handset (phone) at the dealer (Vashinavi Telecom, Bulandsaher, UP, India) which promised me to refund the security deposit within one month time.

almost 1.5 years have passed and I am still waiting for the refund of the security deposit to the company.

Please look into it and do the needful

brgds
Manoj Yadav
cell-+91-[protected]
email-manoj.[protected]@sabsexports.com

I have forgotten to give the contact no. of shop where i have purcahse my TATA Indicom no.

Shop contact no.

+[protected]

+[protected]

I got a Tata Indicom Walky postpaid connection 2 months ago. It worked well for the 1st month. Suddenly last month, i started facing the problem of calls dropping. I raised the complaint to the customer care. At that time, my unbiLled amount was about 200 Rs. Next day it became Rs. 2000 and very next day it became Rs. 3500. I wasn't making any calls through my telephone for these 2-3 days. Surely there was some cloning problem. They barred my outgoing calls saying that I have crossed the credit limit. Inspite of several complaints raised, the company was adamant that I had to pay the amount. Otherwise they wont start the outgoing call service. After 7 days, they disconnected my line. Now after the bill is generated, it could be clearly seen that it is definitely some bill cloning problem. On approaching the Tata Indicom office, they accepted their fault now and assured us that the new bill will be sent within 1 week and the phone service will be resumed.

Dear Sir,

This is with reference to your email dated 27/1/2008 regarding your TATA Indicom number.

As per your mail, we would request you to send your Application form number and date on which you have applied for the connection. So, that we can further process your request.

Should you require any further assistance, you can call us at 121 or write at customercare.[protected]@tatatel.co.in

Thanks and Regards,

Customer Care

-------------------------------------------
From: SAMEER CHAUHAN[SMTP:SAMEER.[protected]@GMAIL.COM]
Sent: Sunday, January 27, 2008 12:03:24 AM
To: Customer Care Delhi
Subject: Re: Fw: for new tata post paid connection URGENT

Okey this is my final message ...we applied you for a new tata mobile connection very long ago...from very that time you have been irritating us ...

In your last reply you asked us to resubmit our documents...notice it what i said "Resubmit DOCS."...ok we did that .
we resubmitted all the required documents on Sunday (as asked by you)
Now I am asking you to tell me the exact date (take a note THE EXACT DATE) to final my connection ...on which date what time you are going to take actions & when we are going to get service .

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i-choose online store at www.tataindicom.com
Your Comfort. Your Convenience. Your Choice.
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======================================
i-choose online store at www.tataindicom.com
Your Comfort. Your Convenience. Your Choice.
======================================

DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. TATA TELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained or that this communication is free of viruses, interceptions or interferences

I registered for a 1 hour wifi access from the Hyderabad airport wifi hotspot. After the account information and credit card details are entered and upon submiting, the page errored out. Could not access the service. When i checked the credit card statement after a week, i found that the service provider has charged me twice, when infact the registration did not go through in the first place. Is this internet fraud?

I am using Tata Indicom's Broadband Internet Connection. It is giving very poor quality. My Plan is "Business 700 with 512 kbps Speed". But I am not getting 512 kbps speed. I am only getting as under:

109.30, 108, 98.30, 95.20 kbps only

When contacted, they say that their compression ratio for this plan is 1:4. But if it is so, then also I should get atleast 128 kbps speed, but I am not getting that speed also. Everytime, when I make a complaint - I do not get any clarifications from them. Very bad experience I am facing. They are charging me very high, but not giving quality of services.

Pramod S. Podhar

Kind attn: suroor hussain,

Attached is a copy of my email to various tata indicom departments.

When we opted for tata indicom as soon as it was launched in 2004 as our service providers, we were doing what is our first choice (Or at that time use to be our first choice) by default. If tata's are provideing a product or services, than its tata's for us.

Consequently i switched from hutch to tata as my mobile phone service provider, landline to tata walky, my camp phones to tata walky, my car is tata indica, my cable service provider is tata etc.

We had a very tough time with extremely third grade services in 2004 and 2005 which smoothen till what i am sure is overselling your limited bandwidth to all and sundry resulting in extremely poor network coverage. For instance, i have made calls from 14000 feet in sikkim or the phone use to work at kolad, my campsite (Now it does not) and yes, even mumbai. Now when i get 5 bars on vodaphone, airtel, bpl and trump; all my calls in ghatkopar west and throughout mumbai has 100% drop rate.

Would you be frustrated when you receive a call on your direct landline which all your customers have and it drops in from 20 seconds to if you are lucky maybe 2 minutes! But drop it will. So you receive a call and than have to call back the client from mtnl landline, say sorry my tata line does not work and go. This mr. Hussain has been happening since past 6 months but become highly efficient and guaranteed from about january this year. And you have the temerity to send me a bill when i have actually incurred losses in making 100s of call from mtnl when all my incoming (For which i dont have to pay) dropped.

Your extremely poorly trained team of technical support supported by a pack of liars response was to repeatedly change my phone (Thrice) but the problem has worsened. Now the so called new battery in the phone also does not work (While my earlier one did).

Effectively i had 1 problem before and now i have 2! And you have the courage to call this customer service! And send bills for not only deficient services but loss making services for a client! That has been with you since past 5 years with a great arpu?!

I would want to know from you or the ceo, not only how do you propose to correct your incredibly poor services but why did this happen at all?

I need not remind you that you are not a monopoly in telecom services and i am spoilt for choice. Even autocratic mtnl has become customer friendly while tata indicom seems to be doing only lip services.

I need not remind you that a bad service on your part will very very adversely effect my (And lot of people that know) selection for all tata products and services.

I need not remind you the damage that word of mouth supported by a superbly maintained and recorded blog service that records my experience with you can cause tata indicom.

Warm regards,

Ravi goel

My mother-in-law was expired on 07/12/2007. She lived alone, so there is no need of phone after her death. My wife surrendered the tata indicom walky on 10/12/2007 at Tata Teleservices Ltd Showroom, Royapettah, Chennai. Whereas her account no. was [protected] and the telephone no. was 044-[protected]. Now two months has passed away, they have not yet taken back the telephone instrument and also not refund the security deposit of Rs. 1000/-to me. Myself & my wife directly gone to Tata Indicom Office two times & gave complaint. They told us to clear the last month outstanding. So we paid the amount. But still date they have not taken any action in this matter.

Tata is a big cheater & their service is very very poor!

sir
I'm quite disappointed with the real speed of this usb, your company promised a very high speed internet access but i'm finding it useless.

This is in reference with the tata indicom broadband internet connection. We have a bought a connection which no. [protected] from Shiva Communications, 7-b, MIE, Bahadurgarh, Distt. Jhajjar.
This connection is in the name of HOSPI-CARE SYSTEMS. This connection is not working properly from last one months.
Problem: This is very slow and ofenely disconnect while working. He get disconnect many times while working.

Please solve same problem.

Regards,
Vijay Dandeva

I am Sunit Kumar Sinha, working in M/s. Kajaria Ceramics Ltd., had taken one internet connection of TATA INDICOM from Ghaziabad on 20.09.2007. After taking the connection, the pen-drive provided for internet kept idle for 10 days due to insufficient programme in my PC. After installation of Window XP in my PC, there still remain the problem for connectivity. The net connection only possible in the early hours. As I am a service person, I can't surf on that time.

I lodged compliant to their office at Ghaziabad about the same. But they visited the site only after 10 days after having repeated reminders.

At the time of connection, the executive of TATA Indicom told me that on paying Rs.500/= I can surf the net unlimited and extra payment should be given only when I upload or download any thing from the net. During the whole month, I did not downloaded or uploaded anything from net.

Now, the company raised a Bill for Rs.2200/- and continuously threatening for the deposit of bill. I already approached the office and lodged a complaint through their GZB office. But till date nothing heared to my satisfaction. I will pay only Rs.500/- as the actual rent, as I used it merely 1 or 2 hours.

It is crestyl clear fault of thei executive or Billing Clerk or may be fault of their server showing such readings.

I request your goodself to take necessary action against the Company and give me justice in thie regard.

thanking you

Yours sincerely

SUNIT KUMAR SINHA