Tekkie Town
Reviews and Complaints

Tekkie town store in grahamstown ec south africa.
Nowhere in the store does it specify "exchanges will only be given in form of a voucher"
I was with my partner when he bought the takkies in your port alfred branch on the 24th of december 2017. He paid half cash and half by card.

Not one of your staff pointed out your non cash refund policy to us when he purchased the takkies. If this was the case I would have told him to leave the purchase as I was not sure if they even suited me or fitted me. But that's how you catch all your return/refund clients. So they have to buy from you even though you don't have what they want.

I went to your grahamstown branch to see what takkies they had there. To no avail they did not have what I was looking for as it was the exact same stock, therefore I asked them to please give me a refund.
To my surprise I was only then informed that there is no cash back policy.
Apparently it was on the back of my slip but nowhere in the store it is stipulated about your no cash back policy.

After speaking with a area manager on the phone which may I add not very approachable as she seems to feel she is the law. She says it is part of your policy. If that is the case, where in the store besides behind the slip that no one reads is this displayed? If it is "store policy" why is it not displayed on your board with your other store policy of no cheques accepted?

I will be taking this to social media in order to inform future buyers to make sure they know about your store policy seeming you do not display it anywhere in your store.
I live in pa and do not go out of town to the big cities to see what your other stores have. So now I am stuck with a r900.00 voucher that I can do nothing with. The only two stores I have access to have the same stock and same available sizes.