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This has been a nightmare, brought to me, by Teleflora.com!
NEVER again! I ordered flowers online the day before yesterday (Monday, early morning), to be delivered yesterday — I am in North Carolina — These were flowers to be delivered to my niece, in Louisiana, who had just had major surgery. Order goes through fine online — I thought, great. Tuesday, my niece calls me and says nothing — it's about 3pm my time, so I am wondering what time do they plan on delivering these flowers... I call Teleflora's 800 number at approx. 6pm my time, to check status. Sure no problem, I am told, and put on hold. 3 minutes later, I am told the flowers were just delivered about 15 minutes ago. Ok. So I call my niece. She says 'WHO did you order these from?' I said 'Why, is there a problem?' 'She said 'WELL, first of all, it's coming from a NEW AGE florist in town, and I KNOW you didn't order from this place! (We don't practice NEW AGE and I don't or wouldn't support NEW AGE — We are Christians — but that's not the problem). The delivery person just told me that they delivered these this morning, TO THE WRONG ADDRESS. THEY'VE BEEN SITTING OUTSIDE ALL DAY, IN 95 DEGREE WEATHER.' She then proceeds to tell me how DEAD the flowers are — and how the delivery person LAUGHED about delivering to the wrong address. I asked her to verify that the delivery card had the RIGHT address — it did. Apparently, they took the flowers across town and left at the wrong address all day. Those people got home and called the florist, telling them the flowers don't belong to them. They come out and pick up the flowers and deliver the dead flowers to my niece. WELL... I get back on the phone with Teleflora. The Customer service Rep sounded like she didn't know what to say, other than read from a script in front of her. She asked me 'Did your niece receive the flowers?' I said 'Yes, but after sitting out all day and now the flowers are dead.' She said 'So what is the problem, Ma'am?' WHAT? I said 'Can I please speak to a supervisor?' I was not transferred anywhere — she assured me she would turn this over to the research department and someone would call me back. I said 'Fine'... Today, has been the day from flower HECK (You know I REALLY want to use the other word here)! 5 different phone calls — no one has helped me so far — I've asked for a refund 5 times. I am told they will process it within 3 days. Out of the 5 calls, only 1 person spoke English and couldn't understand what I was asking or WHY there was a problem. CHEESE and RICE! In the process of me trying to do my normal routine, someone from Teleflora calls me and says 'I need need more info ma'am. I spoke with the florist and they said the flowers were delivered, so I AM NOT SURE WHY YOU ARE FILING A COMPLAINT.' WHAT, WHAT, WHAT? Now, the whole time I've called 5 times, all of this was supposedly documented into the system. I call my niece to tell her what has happened now — She informs me that the local florist called her and they WANT TO PICK UP THE DEAD FLOWERS, BEFORE THEY ISSUE ME CREDIT!.. She tells them 'Look, 1st of all, the flowers are dead and that's that. 2nd of all, I just had surgery and can't come to the door because there is no one here to help me to the door.' Before she could arrange something with them, the guy got extremely rude with her and told her that they weren't issuing a refund until they got the flowers back. My niece said 'you can come get them tomorrow if you want — they are in the trash outside because THEY ARE DEAD!'... The guy hangs up the phone. We go on three way to Teleflora AGAIN... again, barely any English and he couldn't understand the problem! I know my blood pressure is out the roof from today. Again, I am told he is issuing me credit (for the 6th time) and that the local florist does NOT need the flowers back.
Do I think you should use Teleflora.com? Heck, to the NO! Just read the above and you'll understand why!
Ordered flowers from teleflora on 9/13/2012 for same day service didnt get deliveried, then a new date of 9/14/2012 called a 2pm to make sure they would be deliveried told out on the truck. Called the person at 5:30 when they leave work still no flowers. The company they used in Fisher IN. Would not tell me the floriest name. The floriest called the office to get directions for delivery but told them it was to late to delivery them tomorrow. Un exceptable. I called teleflora and got no help. It took me 3 times of saying i want a refund before that happened.
DONT USE TELEFLORA
I had the WORST experience with Teleflora... I ordered flowers online on Monday 2/11/13 for Valentine's Day 2/14/13. I spoke to customer service (which I was on hold with for 30 minutes) just to ensure the flowers would arrive on time and they mentioned that they absolutely would be there on time! So to my surprise...I was at home till about 10:30am till I had to head out for work. I assumed that when I returned from work at 5pm that the flowers would be waiting for me at my doorstep...Well of course, NO FLOWERS... I contacted customer service AGAIN and waited another 45 minutes, just to hear that they couldn't get in contact with the local florist (line was busy) and there was NO WAY to track the delivery. Also, they wouldn't give me the local florist name, address, nor telephone number, so I had to leave it up to these ###S over at Teleflora to do the tracking for me... I asked for a Supervisor, James, Employee ID 77302 and let him know of the situation... I requested some sort of reimbursement or answer and James' response...GET THIS, NO LIE was... "Mike, if you like you could put Tati (girlfriend) on the phone and I could apologize to her" (swear to you that he said this) I couldn't believe what I was hearing, it was the most unbelievable suggestion to a solution I have EVER heard from a customer service rep, let alone a SUPERVISOR... Finally at 8:30pm, while I'm at a Cirque Du Soleil show here in Miami, I receive a call from the florist saying that he was lost and needed to drop off the flowers. I told him to shove the flowers (...well you know the rest). When I got home he somehow figured out where I lived and low and behold there were my half dead 'purple tulips' that I ordered with a crummy balloon and *this is my favorite*, a box of chocolates that had a picture of a $100 bill of Benjamin Franklin on it...WTF! IT's freaking Valentine's Day and I'm getting chocolates with a picture of a Hundred Dollar Bill on them with Benjamin Franklin on it (what were they thinking?!?!?!?!)
So I woke up this morning (2/15/13) called into Teleflora again to express my DISGUST with them, waited ANOTHER 45 minutes (between being transferred) and got a rep that laughed at my situation and at her OWN COMPANY... She stated that "We've been getting alot of complaints as of late..." Apparently I should receive a refund within 10 business days and she told me that the florist will be coming back to collect their flowers from me. The very least that they could do was leave the flowers here, but honestly I want them out of here as it reminds me of this horrid experience every time I glance over at them... I wish I could post pictures on here so you could see the chocolate, the flowers, and the balloon (awful)...
Moral of the Story: DO NOT BUY FLOWERS FROM TELEFLORA!
*Please keep posting your experiences on this website and feel free to contact me if you have any questions*
*Just remembered...The card was hand written and they mispelled TOGETHER... It read (toget) and on the line below (her)*
*Just tried to submit a photo, but it wouldn't let me :( *
Best regards,
Mike
Miami, FL
The law firm of Berger & Montague, P.C., located in Philadelphia PA, is currently investigating a possible class action suit against Teleflora LLC in connection with selling flowers that are inferior and of lesser value than the ones advertised on its website, and with delivering flowers past the agreed delivery dates. We are looking into whether a case can be brought to recover money for all dissatisfied customers. If you have had this experience with Teleflora, and have not received a full refund, please contact Kim Walker or Michael Fantini toll free at [protected] or [protected], or by e-mail: info@bm.net. For more information about our firm, visit our website www.bergermontague.com.
Berger & Montague, P.C., attorneys are licensed to practice law in Pennsylvania, and some of our attorneys are licensed to practice in additional jurisdictions, including New York, Florida, Delaware, New Jersey, Maryland, Washington, D.C., California and Connecticut. Our firm litigates cases in state and federal courts throughout the United States. On occasions where the firm practices in jurisdictions in which one of our attorneys is not licensed, we associate with that court on a "for that case only" basis and/or associate with locally licensed counsel.
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Teleflora is a nightmare! I ordered flowers for mother's day 2013. I placed order on the 8th to be delievered on the 10th! No flowers received by 7pm on the 10th! I called and the lady puts me on hold and calls the flower shop... "We guarantee your flowers will be there by 9pm!" Ok. The 9th comes... Guess what? Still no flowers! I call and talk to 4 people and 1 supervisor! Who wanted to give me a 50% credit and deliever my flowers on the 15th! WHAT!?!? Who does this?! First off Im super pissed because the phone rep on Friday should have told me they were unable to deliever the flowers! Not to mention, poor customer service! The second reason Im pissed is because u fail to contact me about not delievering my order! Why, should the customer have to follow up on a service you guaranteed! I want to talk to the CEO! Pro flowers only starting today! I have been on hold for 45minutes with the supervisor!
WILL NEVER USE TELEFLORA AGAIN. THE LOCAL FLORIST SAID IT WAS OUT FOR
DELIVERY THIS MORNING. AT 3:30 I WAS TOLD IT WOULD BE THERE IN 1/2 AN
HOUR. 1 AND A QUARTER HOURS LATER THEY ARE STILL NOT THERE. TELEFLORA
WILL NOT TELL YOU THE FLORIST DELIVERING. I TOLD THEM TO CANCEL THE
FLOWERS, BECAUSE THE BIRTHDAY GIRL WAS GOING HOME FROM WORK, SO WHAT WAS
THE POINT! I WAS TOLD THEY CANNOT DO THAT, BECAUSE THE DELIVERY WAS
OUT. WELL IT WAS OUT! THIS MORNING! IT IS NOW 4:45! MY REMEDY
IS TO CALL THE CREDIT CARD COMPANY AND DISPUTE THE CHARGES. BASED ON WHAT I READ HERE, NEXT I HAVE TO WONDER IF AND WHEN THE FLOWERS COME IF THEY WILL BE WHAT I ORDERED.NO WAY AM I EVER GOING TO USE THEM AGAIN!
CALL YOUR LOCAL FLORIST YOURSELF! You will get much better service. Let me break down Teleflora for you...
Arrangement-79.95
Teleflora includes $10 for delivery in every order (no matter how far)
so you're already at 69.95
$10 service fee (to send to local florist)
Now you're at $59.95
This is what they send to your local florist.
Your local florist has to take delivery out of the arrangement ($10-$20 depending on how far away from the shop it is)
So they took out $10 but that's not enough...so an extra $3 is taken out for delivery
56.95 is what the florist has to make your flowers with...now remember the arrangement you THOUGHT you ordered has $79.95 worth of flowers in it, so when your recipient get their arrangement for $56 worth of flowers, your are upset because it looks smaller and doesn't have as many flowers.
TELEFLORA ARE ORDER GATHERERS!
An order was placed with Teleflora for delivery on Saturday for a flower arrangement for Mother's day. The order was accepted and credit card charged. There was no delivery and no contact at all through Monday. Customer Service was e-mailed and called. The representative said the order was not delivered because they were over extended. There was no indication of that or we would have made another choice. There was no answer to the e-mails from customer service either. Horrible service. Don't order anything from these people! What ever happened to truth and honor in service.
I ordered flowers for Mother's Day. The best they could do was the Friday before Mother's Day...which I accepted. I dropped $60 but the flowers never arrived. As a matter of fact, it's 2 days after Mother's Day and STILL NO FLOWERS! I filled out the complaint form online on Mother's Day, however, I still haven't heard from them. DON'T USE THIS JOKE OF A COMPANY!
I ordered a flower arrangement and upgraded the arrangement from Standard to Premium.
When I arrived at the home I sent the flowers to, it was obvious that the standard arrangement
was delivered and not the premium I paid for. Of the meager 6 roses included in the arrangement,
3 of them were wilted or dead. I called Telefora and was told I would received a 30% discount.
I will never use this company again and will go directly to a local florist in the future.
Plant arrangement ordered by my brother for my wife who is ill. A flower arrangement was delivered instead and left on front porch in cold and doorbell was not pushed. Teleflora, a sub. of Hiroshima Bank of China out of Buffalo, NY says that 4 attempts to exchange and several phone calls were made. We were home all the time and this didn't happen. Teleflora says they are done with it. Great Blooms of Raleigh rudely told me thay couldn't talk to me. Frustrating.
My husband ordered me the "Morning Melody" arrangement for Mother's day and that is absolutely not what I received. The only similarity was the lavender roses. The vase was red (I understand they may need to substitute the color)and there was no bow. There were 6 roses, 3 bright pink carnations and so much baker leaf fern you could hardly see the flowers. The fern leaves are covered in spores. Again, I understand substitutions may need to be made but this arrangement bears no resemblance to what was ordered. I know that the value of the flowers substituted is nowhere near the value of what should have been int he original arrangement and the dark red vase clashes with the lavender flowers.
What is especially disappointing is that I ordered two bouquets from Teleflora for family members and theirs were beautiful while mine looks like a grocery store bouquet.
I heartily urge anyone considering using Teleflora to seek another florist. I recently used them to deliver an arrangement to a funeral home when my friend's sister died suddenly. The arrangement I chose had a glass cross that I wanted my friend to have as a keepsake. Weeks passed and my friend never mentioned the arrangement, but she was distraught over her sister so I chalked it up to that. When I finally felt like I could ask her about it, I learned a bouquet in a cheap glass vase had been sent instead. I immediately called Teleflora who declined to do anything about it or look into it...apparently they have a rule if not notified in two days of a problem they can only offer a discount on your next order. AS IF I would order from these crooks again!
I ordered an arrangement for my sister's birthday in Maui. I live in TN. I ordered in time, they charged my card, sent me an order confirmation. On my sister's birthday, at 7pm at night (2:30pm her time) I get an email from Teleflora that they are not going to be able to deliver my order and would like for me to pick a new date. I call and speak with a gentleman named "Alf" that is very hard to understand. He actually says to me that it will really be more of a surprise to her if the flowers come the day AFTER her birthday. I told him that I would like a refund and he said the best he could do is offer a 50% discount off of my next Teleflora order. I told him there would never be another Teleflora order for me. He then said he would call around and see if he could find another shop to fulfill the order. I asked if someone would call me back and he said "oh - no no". I told him THAT ALSO was unacceptable. He then offered to take my number and call me back in 30 minutes. This did not happen. I called back. This time I got Christina - she was also hard to understand. She said that she would give me a 30% refund...I told her that was unacceptable and asked if anyone had found another shop - she had no clue what I was talking about. After another 40 minutes I got the promise of a refund. I still haven't seen it. I would not risk anything important enough to send flowers for with Teleflora. If something happens and they don't meet your required date - they do not care and they will not fix it.