Telkom SA SOC
Reviews and Complaints

Order No [protected], new installation at Adress 17 Seventh street Marlands 1400, this installation is outstanding since last year November 2016, 1 st time technician came said he have to pull in new line, dissapeared, never came back, phoning telkom no responce, I have moved to latter adress17 Seventh street Marlands, in January, tech came, cable fault, dissapeared, no feedback, phoning, no they will send somebody in Febraury, somebody to he at premisses, wait whole day, nobody arrived, nobody sms reason, phoning, what is wrong, now they experience a cable fault, have to rectify, comfront sevices, nobody havent pitched up, OK, send tech that day, nobody pitched, cable fault, then eventually the technician came, well in afternoon, guess what cable fault, no they will send somebody 3/4/2017, well had go on bussines trip, OK, we will send somebody on the 5/4/2017, quess what, nobody has pitched up, no sms whatso ever, Common, I have a bussines to run, your company are incompetent, no where in the world you will get a service like yours, Tel me straight, you dont want to do the installation, or your people or not competent, I am really upset, your services are totally non excisting, , get somebody who can do the job, I am loosing a lot off money due to your ignorance and attitude, I need seriously answers in this matter

Mr WA van den Berg

Electronic and Induction Technologies

[protected]

I have cancelled a product in November 2016 (one calendar month notice) and in writing as requested by telkom to email addresses: [protected]@telkom.co.za and [protected]@telkom.co.za I have also gone to the local telkom store twice to escalate this matter, I am still getting billed and are accruing late payment penalties. I WILLL NOT PAY THIS ACCOUNT as I have followed all the channels to cancel. Every time I go to the store, that assure me that the matter is escalated and that cost accrued from 30 November 2016 will be reversed, yet every month I get a statement that is just growing and growing in costs. I need a reversal and closure of this account with immediate effect.

I am aware that there are many people working at Telkom in the various divisions who are only there for the salary. I have had 4 different Fault reference numbers and 7 technicians have been allocated to fix the line over the last month. Some have never pitched up or contacted me. Two guys actually came and tried to fix the line. Both told me it is a cable problem. Then they disappeared and tracking showed the fault was resolved! I went to see the manager of Telkom Woodlands on 6 April. Very efficient lady followed up and made a summary of the problem whivh was sent to Simon Vusi Mnguni to escalate the repair. Today, 2days later, still nothing. You cannot speak to the person who is supposed to help you - the technician. He is like a non-existing zombie somewhere in the clouds. Telkom has no system in place to ensure any service at all. Hopeless lot!

Support #1257819: I have contacted telkom on several occasions to complain that my emails are not being delivered. This has now gone on for more than a year. No help from telkom to address this issue. I cannot contact business partners. I keep getting the runaround by the national help desk, who can't solve my problem. I pay my account punctually every month but I don't get the service I pay for. I keep sending emails to anga at [protected]@telkomsa.net to solve the problem but nobody answers me. I need to resolve this now.

Good day

I reported bad quality of phone calls on the 24th March 2017, Account no [protected]

I called every day and was told a technician will be assigned to it .No one came threw.

I called 48 hrs later and requested an escalation of which I received 971712.
A technician eventually came checked everything in the house, ran some test and said the problem was outside with the cables .

I have waited 2 weeks for assistance and today I receive my invoice and am charged for unnecessary call-out of 505.88 instead of receive a credit for not been able to use my phone for 2 weeks, what a cheek.

I am utterly disgusted and disappointed with Telkom once again .

The problem has not been resolved as there is still a crackling noise when receive and make calls.
As for my adsl the connection drops and is not consistent, I have logged numerous calls and am still experiencing problems.

I would like this resolved urgently .

Regards,

Maria

Account Number [protected]

I have been struggling with Telkom Mobile for more than a year now. They have taken my debit order ONCE!

I always need to pay cash or EFT.

Now this month they charge me R200.95 for a bounced debit order?

Upon calling them they are ignorant of my history of complaints, I have all the call recordings as I've learnt that all they do is lie.

I have not received any communication that I would pay exorbitant fees for bounced debit orders, and that due to their incompetence as they keep saying that Terms and Conditions...

I had to draw cash to pay them in cash (paid 01 April 2017) and they charge me?

I want the debit order cancelled and this ridiculous fee reversed.

Good afternoon,

Case numbers at telkom: [protected] /2054707

I am a new client which signed up for the r149 mobile wifi. On the day of the contract I was explained how the contract will be billed. The date I signed the contract was on 16 february 2017. The agent explained to me that I will be charged pro rata the month of march 2017. I agreed. Having the mobile wifi for the very first time, the data is a 5 gig for day roaming and 10 gig for the night roaming starting at 12pm in the evening until 7 am the morning. Whilst the first week my data was all used up.

I went back to the telkom branch, adderley street in cape town. An agent by the name of aqeelah assisted me. She explained to me that too many people on the wifi and it wont last. I should change my password and I should be the only one using the mobile wifi to manage the data. I told her that is exactly what I am going to do. To really see if this mobile wifi is really working for me. Then the agent explained to me that I can add a spend limit to my contract. She explained to me that I cannot access the spend limit, unless I do it telephonically or by connecting online to access it. She said that she wil add a spend limit of r500. I agreed to this because I will be the one managing it and I can only acess it telephonically or online activation. There is no way anyone else will be able to access it…. I will be the only one who can access it telephonically or online!

So now I am under the impression that I will be billed the amount of +- r250 to r300. On the 1st april 2017 and amount of r798.00 was debited from my bank account. I got the shock of my life. I was still shopping at shoprite….. I left my groceries and went to the first telkom store. At the time I drove to canal walk in century city. Shivering with shock. The agent politely told me that they will log a call, but I will have to go to the store where I opened the account. Already I got frustrated, and I asked if they could view my profile and tell me at least what is going on. The agent told me that I accessed the r500 spend limit on the 17th of march 2017. I told the agent that I did not access the r500 spend limit. The agent explained to me then that it is automatically billed. I told the agent that I was unaware of this. The agent then told me to go to the shop where I opened the account. Whilst standing in the queue, there were other people with the same problem.

I then went to the adderly street store in cape town dated 3 april 2017. At that store I expressed my fustrations and concerns. The agent aqeela just looked at me and said she will log a call from her side. I said to her I want my r500 back into my account. It is not my mistake if telkom outomatically billed me. I did not access my spend limit. Everytime I went online I always check how much data I have left, and I always had data. The last I checked I used 4.8 day roaming. So how could I have accessed my spend limit of r500. This is ridiculous and outrageous! So unfair

The adderly street agent named aqeelah, told me that someone from the billing department will contact me. To my shock again……. No one contacted me…. I got a message the next day dated 5 april 2017. No refunds will be done I should manage my data! (see attachment above)
See attaced message from telekom. And the case is resolved. How can the case be resolved if no-one contacted me and I did not know that telkom’s system outamatically bills you if you add a spend limit to the contract. Outomatically billing was not explained to me. The agent manipulated me in agreeing to a spend limit by telling me I can only access it telephonically or via intenet.

But what angers me the most is the fact that the consultant politely told me that r500 outomactically gets added to my billing. If I do not have data.
I was told to log online or phone in if I needed to access the r500. No where and I mean no one told me a person gets billed outamactically.
This is unfair and fraud. I was not aware that it gets billed outomactically!

I told the agent aqeela to cancel the spend limit with immediate effect. She tells me that I will still be billed r500 spend limit, as the deactivation will only happen 1st may 2017. So I will be billed automatically for data I did not ask for. Meanwhile it is outomactically loaded to your profile and billed. So I could not even cancel the spend limit for april. So I told her, what if this happens again…. She just told me to manage my data.

I need guidance on this complaint please. I want my r500 refunded to me. I don’t want credits. I need my money back. Telkom robbing people’s hard earned money in a nice way. Manipulating the consumers to sign r149 mobile wifi-, then adding spend limits to your profile. So they make you agree to it, because you will be the only one to give permission to access it, but mean while it is already billed to your account. To me this is fraud!

Please help me
Zulpha jacobs
Cell no - [protected]

After making a payment at their Hatfield offices on Thursday the 30th March Telkom sent me a text msg on Saturday the 1st April for a installation date for the 7th.I re scheduled my week to be available for the 7th.Today morning the 6th they send me another text msg stating the installation is now scheduled for the 10th.

So First you take my money and schedule dates for installation and I agree next thing you re schedule the date and inconvenience my weekly plans expecting me to agree again well that's poor customer service and I will not allow you to shift my plans because of an installation.

P.S pissed off customer.

We reported our business lines being out on 15 march 2017, 234crk150317 and 237crk150317. each time we follow up we are told, yes they know there is a cable problem in the area but they have no idea when it will be repaired by the cable division. they will check with them and call me back on my cell phone. I am yet to receive a call.
To add insult to injury, we had a similar problem a couple of months ago and when checking with telkom on their promise to not bill you for the period without services, we received an entire r 1, 23 discount for three weeks without a line.
We want our lines repaired and a refund for no services.

I have been trying to get an ADSL installation from last year October. The first time after waiting 2 months the tech came out, told us his battery for his tester is low and he is just going to get a new one and disappeared. 2 months later i cancelled the order and re-ordered. 5 days later the tech was there to install. He then said there is an issue with the cables but it will be sorted out by the end of the week. This is now a month ago. I have tried several different platforms of complaining asking what is going on and when can i expect the installation with no one getting back to me or taking responsibility.

Everyone apologises and tells you someone will phone you. Till date i have not received one phone call to tell me what is the status. Order number [protected] A

I have numerously reported the faulty line to 30591 and all i received was that there is a problem in the area.My phone number is [protected] and on the 3rd april i received an sms stating that a fault has been lodged and they gave me a reference 99arkd40317.The 1st time i reported the fault was on 20 march 2017, but before that mweb also logged a fault with you.

This is ridiculous that i can not use my phone nor my internet.

I would like to tel Telkom that their service at Cradlestone Mall is rediculous! We bought a wireless router and sim, we told the Salesperson (Eric) that we will be moving to the Northern Cape and that he must check coverage, which 3G was available. We filled in a form to say when to activate this contract, that clearly stated 1 April 2017. When we arrived in Northern Cape, our router was not working with non of our data. We called Telkom, they only pick the phone up at the 10th ring, just to put in down in your ear. There is nO one ever available to talk to, because they are all out on sMoke breaks? WTF? When we asked to talk to a Manager, they said there is no Manager available? When we asked that they please call us back, they say yes. After three hours of waiting for a call back, nothing happens and again no one answers the phones. We received our first invoice, , to our suprize, we are being charged pro-rata from the 26th of March to 31 st of March when we clearly stated to be active 1 April? Please explain? Because it is now the 5th of April and still we don`t have data or a router that is working? Why must we pay for something that does not work, and clearly NO SERVICE at all?

I have recently had a terrible experience at the Telkom Clearwater Branch and I am hoping that you can assist me. I am a small business owner and went to Telkom today to purchase some Virtual Reality Ready phones. I asked the lady who helped me for a cheap phone that is virtual reality ready, and she said that the Huawei P8 Lite was the phone I should get. I then purchased 4 x Hauwei phones. I told the sales lady I am in a hurry and there is no reason for her to open the phones. She then proceeded to open the phones, and activate the sim cards (I said to her I don't need sim cards since I will not be using the phones, it is purely a display for Virtual Reality).

She opened the phones, and activated the phones. I came back home opened one of the phones and tried to install a virtual reality application on it, and found out that it was not Virtual Reality ready. This happened at 10 am this morning at around 11am I was back at the shop, and asked to get a refund. The lady said that she will get the manager to come and talk to me.

Yvette Joseph came to assist me, but immediately said to me that she cannot refund me for the purchase since I opened the phones, and because it is open she cannot resell it.

I explained to her that I did not open it, and that the sales lady actually opened it
I explained to her that I specifically asked for a cheap virtual reality phone, and was told that the Hauwei P8 Lite is VR Ready and it will work for me.
I was at the telkom branch from 11 am to 3pm trying to sort it out, but was treated very unprofessional.
During this I phoned telkom sales, they confirmed to me that I am entitled to a refund (I tried to explain it to her but she just turned a deaf ear).
I asked for the Terms and Conditions of Sales, and the refund policy which she refused to give me.
This whole exercise today could have been avoided if the sales person assisted me with the right phone, and the phones I was asking for.

Is it possible for you to assist me with this matter Urgently, and assist me with the process of getting these phones refunded as soon as possible.

Since February 2017 I have been having endless problem with my Telkom line is down and my internet is always a problem. to call the service fault number 10210, the line is reset and within seconds the line is down both internet and land line.

I work a lot from home because it is easy then travel by meter Taxi (public Transport)
No one from has ever call me regarding the call logged for [protected] yet my pay my account monthly.

All the executives do not care as long as their pockets are full.

we need more Telecommunication company instead of one Government Office.

I have signed up for a Telkom ADSL line in November 2016.

Now i pay for a land line, ADSL line and a evening weekender plan.

I dont even have a land phone.

This was added by some genius at Telkom by his or her own discretion.

Problem is that it is impossible to get it removed as you are directed from one department to another all the time with no results.
You keep on waiting for response from the next department for ages and you have to pay for that call.

The customer service e-mail does also not help as you are told that someone will contact you. That never happens.

Telkom, you are deliberately and intentionally killing my business and stealing my money! The service I am receiving from your company is absolutely disgusting and I will not stand for it any longer!

You have until tomorrow 04/04/2017 to resolve your skullduggery intentions to my business or I will be forced to take matters into my own hands!

This is not a warning, this is me being direct, because you think you can get away with destroying my business and I will not let you get away with it!

You have until tomorrow - 04/04/2017...

Andre ellis
[protected]

Hi

We have been paying for a 10MB ADSL line for about the past 5 years, however we have never been able to get 10MB bandwidth as we are nearly 5KM from the exchange. Telkom's website shows that the maximum line speed in the area is now 2MB, before it displayed 10MB. Currently we are still paying the price for the 10MB line even though it is not available in our area.

After many phone calls Telkom have said that we must leave it as it is. I do not know why we must pay the additional for a service that not available. I'm now at a point where i do not kow who to talk to to resolve this issue.

I do not know if this message appears on a public form but can someone please correspond with me by email, my mail address is rob0609 at hotmail dot com

Thanks
Robert.

I took up a contract on 1 October with Telkom mobile 2016.
The contract stipulates that I get 3000 minutes incl. Telkom and Telkom mobile numbers.

This is however not the case.

I have an additional R 50 spending limit loaded on my contract as the bundle does not incl. cellphone calls to other networks.

Every time in the beginning of the month when I phone my first or second Telkom line in Cape town I get an sms saying "You have less than R 100" airtime to spend before you reach your monthly limit".
This is also not the case, I have barely phoned and spoken 5 minutes on a (021) number when this happens.

It is the same every month and happens intermittently.

I have been to the Cape Gate Branch to help me and have proof of the back-and-front e-mails. Up to date no one has contacted me back.
They dialed into my account and saw that my account was maxed out after only 2 Telkom numbers of a few minutes long per call.

How is this possible?

Everytime I want to use my minutes WHICH I AM PAYING FOR" I cant and I have also phoned Telkom head-office;; when the Cape Gate staff logged into my account, they did not see any calls logged. It is thus obvious that the Call centre at head-office does not log calls and does not respond to queries.

Telkom and other service providers are quick to take your money, make you sign long contracts and block your account if it goes into arrears but I must pay for services not provided.

I want someone from Telkom to phone me back and fix this contract before 15 April 2017 or else I will be forced to go to the Ombudsman.

This is very serious as I do not have the time to run up and down to a store that cant even assist me, they just log a call each time and no one replies.

How do I get an reaction from Telkom South Africa?

URGENT.

i had applied on the internet for a WIFI router.

i received a call 2 weeks ago from a consultant confirming my address and other personal details and i was told that my WIFI router will be delivered within 7 days.

the money was debited from my account over a week ago and i still havent heard anything from Telkom.

i keep dialling the customer care numbers but i hold on for ages and nobody takes my call.

i have looked for e-mail addresses to track my order and i couldnt find anything.

please help me urgently and give me some feedback.

Ref. U. Rabikissoon: ID no. [protected]

Hi, I submitted a termination form at the end of January as adviced by your call center agents. I have two contract, one data, another mobile. I do not know the data contract's mobile number. So, I did not fill in the contract number because I clearly stated that I wanted the data contract terminated.

I furnished my ID number and I got correspondance from the cancellations' department. I informed them at cancellations and they said it would be terminated on the 28th of February. This has not been done and now I am paying out-of-contract fees which I do not afford. I paid them for this month (end March), but I won't pay them no more because I have proof that details that my contract was to be terminated on the 28th of February.

I have spoken to the following people at your call center in Durban:
Thandeka Mbatha
Mbali Zondo
Zanele Langa
Telkom (Facebook)

None of them have assisted me in resolving this issue. I have sent all details pertaining to my issue, and none have them have informed me whether it is being resolved or not.