Telkom SA SOC
Reviews and Complaints

To who it may concern

I'm writing this email due to the none compliance from telkom and as a consumer I feel I was robbed and treated unfairly

for the month of October telkom was having a promotion on one of there data products which was 40Gbs anything and 20 nightshift Gbs for R359, this was a special that was running, the normal product was 20 gbs anything and 20 nightshift gbs for R 359 due to this being a special for an extra 20gbs for the anything I took out the contract with telkom on the 12th of October 2018, I asked constantly what this package includes and I was given the details of the 40gbs anything and 20gbs nightshift data, the consultant at the telkom conrnubia store also advise me that due to me taking a contact mid month that I would be rata for the payment as well as the data for the month of October but I will get my full data in November which will be the 40gbs anything and 20gbs nightshift data, I was short changed on this matter, in November 2018 I only got 20gbs anything and 20gbs nightshift which means they was 20 gbs shorts and was still charged R359 or y he month and still had less data given to me, I called the call center on the 17th November 2018 to find out why this happened and that I wanted my data they said that they can log a case which will take 72 hours excluding weekends that was" Good Day

Case ref nunmber : [protected]" that was all.the sms said

but she couldn't help me I needed to go to my store which I took out my contract and tell them what happened, I asked to speak to a manager which I the said no manager was available I waited and then my details was taken down till today being the 1st of December 2018 no manager from telkom as called me,

I went to the telkom store On the 18th of November and she said I did infact take out the correct contract but she not sure why they didn't give me they full data, she said she would also log a case which is then when I told her I phone the called center and they said they already logged a case, she then checked and said yes she can see that it's the same case number, she then told me I will get my outstanding data after 72 hours excluding weekends and she advise she will call me and keep me.update which also till today she has not .I also asked if.I'm.gonna be having this problem every month she said no but to my surprise today is the 1st of December and I was also given 20gbs short this month and will probably be charged the same amount with less data,

On the 22th of November 2018
I got an sms from telkom saying
" Good day case:[protected] has been escalated to the relevant department, TAT for the data to be allocated is 72 hours excluding weekends regards telkom 081180 "

So I had the impression that I was gonna get my data by the 21st of November but ok I'll wait another 3 days or so, please also bear in mind that is contract doesn't carry over what ever data is not used in that month get forfeited and you don't get back I needed by data Due to.the fact that from the 18th of November I have been purchasing data bundle which costed me money coz telkom can't keep they promise

I have called telkom on the 24th, 27th, and 30th on November asking for feedback on.the case that was opened and they couldn't assist they said that they can only check on those called I also asked if I could speak to a manager which also till today they have not called me or kept they promise, the last call which was on the 30th I.was told by a T. Tshabalala that it's not 72 hours is 72 working hours, I explained to him that is not the message I got from telkom he said then it will take 9 working days I said that by the time this happens the month of November will be over he said yes very rudely with no intention to help,

This email is to complaint of the luck of communication from.telkom side, failure to keep the promise of the contract, extremely poor service at the call centre, I feel that they failed me as a consumer, this is a new contract and it's also a 24months contract I can not and will not choose to have this same problem every month after month is incompetent service
This is the 3rd month that I have been given short data and changed the full price without receiving the full data I would like to cancel this contract to avoid any more disappointment.today is the 1st of December and instead of given.me 40gbs anything and 20gbs nightshift I was only given.20 'gbs anything and 20nightshift, this was short of 20 gbs anything data, I.can't keep complaining about the same thing every month

Re - [protected]

Good day

I would like to place on record that I want the telephone service terminated. I have run into financial difficulty and cannot afford the subscriptions.

Telkom has been charging me for a service for months now that has not been delivered due to line suspension. This is daylight robbery. How can you charge for something that you are not delivering for months.

I need a detailed statement for this account for the past 6 months. I need the charges for non-service delivery to be refunded or give me all the service that I am being billed for.

I hope this dispute can be resolved amicably and no legal action need to be taken

I have sent an email to [protected]@telkom.co.za as advised by agent yesterday. No response. not even an acknowledgement email

i was contacted by a salesperson some weeks ago offering an upgrade to Fibre. I told the lady I did not need an upgrade as I was happy with my present situation.
One week later I was again contacted by a lady ensuring me that changing to Fibre would be absolutely free and I would have a 'like for like' account, in other words everything would be exactly as before only faster and more reliable.
I asked her to send me the details in writing and was told that the conversation is recorded and served as a contract. I then agreed to the installation to my regret.
I previously had 40 Gbs now I have 20.
I believe Telkom have deliberately misled me and would like to know what recourse I have.

My parents are 90 living in the Crags Plettenberg Bay. Their phone cables were stolen and Telkom has decided not to put the cables back and told residents they have to use the new Telkom phone which has a SIM card. For 6 months my parents have been charged for their unlimited calls line via debit order but they cannot use the phone. We have been phoning daily. They were told to take the phone into Knysna Telkom. At 90 YEARS OLD they drove to Knysna out of pure DESPERATION to be told to leave the phone there and come back after one week. When they went back they were given the phone back without a SIM card. My Mother had the sense to ask where the SIM card was. She was then given a new SIM card out of a sealed packet. Again when they got home NOTHING! The entire family has been phoning Telkom daily to get them to set up their phone. Finally we discovered that my parents number had been cancelled and they had been given their friends number. He had cancelled his contract with Telkom for the same reasons. Now they can call out using his number but still cannot receive calls and they seem to have lost their old phone number. Every time we phone we get told it will be sorted out in 24 hours! This service is SHOCKING! My parents have had a nervous breakdown over the stress that this has caused! I am going to put this story everywhere including Carte Blanche.

Hi

I spoke to your consultant on the 26/11/2018 after working hours I had to cancel my contract due to her not seems to understand my enquiry she shouted at me, when I requested to speak to the manager she put me through to the wrong department.

I have to call telkom every time to correct the billing error on my statements and they promise that it will never happen.

Regards
Livhuwani
Contact [protected]

So a friend and I got a nice phone from Telkom over the black Friday weekend. Yeah, we both walked out with what we thought we were clear on just having purchased.

To cut it all short, Does the New Mate 20 lite support wireless charging? According to the probably 5 sales assistants, and Huawei sales and marketing liaison that was part of this welcome crew assured us that it has wireless charging along with fingerprint recognition that they've moved to the front screen, which use to be at the back ( which is still at the back, Im not sure how I activate or if there is this front unlock unlock touch option in the front as he says.

After a quick google search on the Mate 20 lite, its capabilities and its wireless charger I see Q&As like does it support reverse / wireless charging. and I see the answers is NO! with some articles having these long streams of info regarding this function that seems to be non existent!?

Imagine the shock when you out buying wireless chargers and and accessories that comes at a hefty price already!

I would really appreciate some clarity and answers! Were we mislead by that entire team at Telkom Canal Walk ( the one on lower level opposite Clicks) ?

We going to be so disappointed and upset that they mislead us for the sake of a sale!

Please contact me immediately to resolve this matter and advise, and what are we supposed to do due to Telkom's deceptions and what are the repercussion if this is the case.?
These articles are very confusing. How could they lie to us like that and bombard us with deals and free items, to mislead people like this is unacceptable, and unethical!

Dissapointed Uncertain Customer

Telkom SUCKS! I have a LTE connection that is faulty. I have open already 2 ([protected] / [protected]) cases with them without any luck. I don't even have a call from a technician at all and this after more than a week after I log the last case. I call their support every day and all that they can say is a technician will call me. And this does not happen!

I have been battling for 18 months to cancel a month to month contract with Telkom. I have spent countless hours calling their call center and going through to branches with no assistance to rectify this matter.

When my mobile 2 year contract came of age I moved it to prepaid. A few weeks a later a received a call from a tele agent who offer a month to month contract bundle. Some months later I call for cancelation but they said I'm currently in a two year contract. I have asked for proof where I have agreed to this but they cannot provide anything.

Telkom service is utterly useless, nobody take ownership.
This is now the 37th email, I have spoken to countless telkom personal and emailed them these correspondence but will blatantly ignore your email and will not communicate with you.
Just see all my emails all these Telkom representatives and not one of them will communicate and sort this problem out.

I don't know what to do next, my credit rating is been poorly affected by this matter.
This is a CRISIS!

In september 2018 we received a call from telkom that they are changing copper line connections through 3g wifi phones due to the theft from copper airlines in the area of swellendam (western cape), and would provide us with 3g flla wi-fi phones.
Client number or account number [protected]
They delivered the phone on friday 9 november 2018, with instructions to connect the phone to activate the sim card. (iccid sim [protected])
We noticed that the copper landline was disconnected immediately after delivery from wi-fi phone.
A call to the helpcenter (10210) learned us that the sim apparently had to be activated and would take between 24h and 48 h
We are a working restaurant and guesthouse and you can imaging the consequences for our business.
On monday 12 november 2018, still no service, again phoning the help center.
Same result, consultant told us the instruction to activate was put through, but waiting period again 24h -48h
Two days later still no connection at all with a big cycle event coming up the next weekend, and with people starting to complain via emails that we are not reachable.
Again calling helpcenter, getting the same story and a number of a so-called direct line, like [protected] were provided to call to.
But no matter the effort to call them, still the same story, they are busy activating the sim and we can only wait and be patient. Numerous calls the same day to the different numbers, no result...

At the end of the week, desperate by now, again calling, but same story over and over, and nobody can or could provide an adequate answer to why it has to take so long.
Asking to reconnect the copper line immediately was impossible according telkom.
Weekend of 17 and 18 november 2018 passes with tens of thousand rands losses due to lack of a phone line for clients to book lunches, diners and accommodation...

Today monday 26 november 2018, how outrageous it may sound, still no connection, even after phoning 12 times and for 2 and 1/2 hours to at least 10 telkom consultants
We really do not anymore who to turn to, to solve this matter and get rid of the endless frustration dealing with telkom sa.

Nj van rillaer

We were told.that Telkom was doing a free upgrade from a 2mb line to a 4mb line so we went to the phoenix branch and the lady attending to us confirmed that it was a promotion running and we would not be charged extra for it so we agreed.

What she didnt tell us was that she was creating a whole new account over and above our current one
When we were told about this, we had called in to rectify her mistake and was told to call the call centre as the branches dont deal with queries anymore so we did

We had no luck after trying multiple times
We were then told we had not paid our account which was overdue by 2 months (incorrect as we are up to date) on payments
We were also receiving an invoice with the incorrect account number which was being sent by telkom
When we called the call centre they notified us that we had 2 accounts and that they were transferring the 2 months payments from the incorrect account to the new one
This was done by 2 seperate agents Disante (ref: [protected]) and Samkelisiwe (ref:[protected])
During these months our adsl line and wifi has been cut twice which is unfair as according to us we have been up to date on payments. I refuse to accept that Telkom sending us incorrect invoices with incorrect account numbers are our fault!
I have had PATHETIC service from incompetent call centre agents who cant even speak proper english!

Today I was told only R200 was transferred to the correct account, so what happens to the other R1000.00?
I refuse to pay an additional R1000.00 for a mistake that was not mine!

I expect answers as this has been going on for far too many months and I am ready to take this matter further to.the ombudsmen

Innocent people are being robbed of their hard earned money and this I refuse to accept!

My contact numbers are [protected] / [protected]. Please contact me or else I will be taking this matter further

good day

I have logged an investigation in Telkom outlet at Wonderpark mall on the 27th July 2018 regarding the unauthorized debit orders that date as far as June 2018. This transactions started from R100 to 1000, R1500, 2000, R2500, R4000 and the latest transactions that took place on the 15th and 20th this month (November) it was R10 000.00 debit orders respectively. the case number:[protected]. This transactions have caused financially strained: bank charges, transport caused and other undue costs. Telkom has not responded to my case and have not even gave at least a feedback. please help and your assistance will be highly appreciated. This transactions has caused an overdrawn in my current account.

Humble regards,
Amos

I did order a ADSL line for my house, paid the deposit on the 5th November and up and until today the 22th November nothing is happening and receive a sms yesterday to say that I must pay my deposit. Several mails sent without any luck to installation.

Very poor and bed service from Telkom.

Ref numbers: RE: [[protected]]RE: [[protected]]RE: House internet
RE: [[protected]]RE: [[protected]]RE: House internet

Order 325402963A
BAN number [protected]

problem for 2 weeks now.
Ref: [protected]
How can they say resolved if it is still not running at 4Mb
13:24 Ping: 62ms Download: 0.85Mbps Upload: 0.19Mbps

:54:59 PM You: most of the time i'm at home but they have to phone
21 11 2018
05:40 Ping: 64ms Download: 0.83Mbps Upload: 0.18Mbps
07:32 Ping: 62ms Download: 0.49Mbps Upload: 0.19Mbps
08:34 Ping: 63ms Download: 0.87Mbps Upload: 0.18Mbps
12:10 Ping: 49ms Download: 0.88Mbps Upload: 0.18Mbps
14:10 Ping: 49ms Download: 0.66Mbps Upload: 0.13Mbps

Case Number: [protected], Mr D. Pietersen
I purchased 3 x FreeMe 1GB contracts in December 18, 2017, fixed for 24 months at 199/month. The first 8 months the invoice on average R602.95 per month. For September and October my bill was R1864.57 and R3102.65 respectively. Upon enquiry, I was told that a "Default Credit Limit" was activated, I exceeded my prescribed Data bundle, and Prepaid Data Bundles were issued because "according to Telkom I never made use of the Default Credit Limit and it was now activated".

I explained that this was not part of my contract agreement, I could not have used the "alleged data bundles since I never exceeded my 1GB assigned Data (given I have unlimited Fiber wifi at home and the office, I never changed my usage pattern, three phones are used on the same contract with the same usage patterns and only one phone's Invoice and "alleged data usage has changed". I further stated that I never authorised a "Default Credit Limit" nor "the purchase of the Prepaid Data Bundles" which appeared on my Itemised bill for September and October.

After several emails, calls using the reference number [protected], I received an email (19 Nov18) that the Case is close.
Sufficient to say - nothing was done.

My Emails and requests to remove the "unauthorised" Default Credit Limit - No feedback. My request to align the Invoice to reflect the agreed contract - no feedback. My request to refund my money which was illegally deducted - no feedback. My request to investigate how I could have used Prepaid Data Bundles in excess of 5GB for September and in excess of 9GB for October, when I have a fixed/prescribed contract of 1GB which was never exceeded - No feedback.

I am now trying to make contact with Telkom's Legal Department: to submit my contract, numerous emails and correspondence.
I emphatically stated in my last communication to Telkom that I refuse to pay the October Invoice (R3102.65), September 2018 already deducted via a debit order, until Telkom adhere and respect the agreed and signed contract.

Hi, as expected and I was warned by others, STAY AWAY FROM TELKOM. Wanted to upgrate from adsl to fiber . Was told it will be a basic swap around and don't have to pay aditional fees over the phone. Have not sign any contract for fiber. They came to install the line. Then the bills came . Suddenly its a thee year contract . Have to pay for new router . There is aditional subscription charges . Phone them to complain but as known they just dont give a [censored]. The fiber is not even connected . Haven't used it one's .
I was happy with my ADSL(eventialy after lots of phone call to get it to work). Now trying to completly get rid of telkom. The telkom demon will not let go. PLEASE STAY AWAY FROM TELKOM.

Good day,

We have cancelled our Telkom line months ago and have a statement that shows we don't owe you any money. The bank is requesting a letter from Telkom to confirmed that we don't have an outstanding balance. We have been phoning for a week now to request this letter and no one is coming back to us to resolve this query.

We need to apply for a home loan and we are running out of time and will loose our house due to your pathetic services.

I need this query to be resolved asap.

Telkom contacted us saying that our line has been finalized and a technician will be sent out to complete the installation on Friday, 16 November 2018. The technician Did not keep the appointment. We called the call Centre today and they do not know what we are talking about, yet they sent us the sms confirming the appointment.
We applied for this service in June 2018. We have paid. Our line has not been sorted out to date. Telkom refuses to acknowledge the multiple complaints lodged. Their staff on all levels are constantly in a state of ignorance. They basically treat their customers like a joke and make it even worse to receive a refund of your money. Time Wasters, by far the worst service providers I've ever dealt with.

Hi i have requested form my telkom cellphone account to be canceled end of Aug if i remember correctly cause of my contract was due for upgrade so i gave my mounths notice and let then deduct money the mounth after for the notice all good and well come this end of the mounth they deducted again money. That where i said it was enough and o returned the money at my bank 2 days later the deducted twice the amount 1297.80 what i dont under stand cause a only returned one payment. So my complaunt is that the people keep being billed and if they dont pay telkom puts them on the blacklist list witch i dont want to be on cause of my good credit reckord telkom is a bunch of thieves that take there time to cancel your acount and in the mean time scores money i am in the proses to talk to cart blanch to inverstigate cause of all the complaint of telkom.any other network provider cancels your acount on request how come telkom chooses to steal money. My email is [protected]@gmail.com

Hi. I have 9 phone lines i have tryed to cansel for over 2 year now. They are not active and not working. I have paid the lines upto Jan 2018 when i desided this is now enough.
After 50 mails and lots of treats, i got the lines removed from my invoice AFTER a 11 month period gone by. My account is now at R 19 266.92
I refuse to pay for NON service. I have proof of all mails sent from Jan 2018 to date. I have logged around 20 disputes and no one has the balls to contact me and sort this out.
Telkom account in question : [protected]
I have hundreds of mail to [protected]@telkom.co.za
You can contact me at [protected]@leostrailers.co.za
or at [protected]

I frequently buy data using Telkom Mo'nice platform. Products usually have time periods in which they expire and mine do not reach the final day. Usually I buy 12 gigs of data for 14 days but the data only last for 13 days. Even my so called free airtime I receive doesn't last till last days or hours. This practice is annoying and painfully destructive to an unemployed youth who constantly needs data to be an active job seeker. I'm too poor for such problems please attend to this matter ASAP, I have never experienced this from MTN and Cell C my previous service providers. Being affordable doesn't mean you must provide such services. I have a good mind of changing back to MTN next year if you continue with this behaviour. Please feel free to give my data back when you resolve this issue.😤 [protected] contact to respond to.