Telkom SA SOC
Reviews and Complaints

Good morning to all,

Gosh this never ends.
Its time I should cancel seriously.
Every time something or the other comes up.

So somebody calls me this morning to advice or welcome me, wow and I am with telkom now a good few months
[protected]
Immediately I receive an sms stating that I will be charged pro rata fees
Who is going to pay that? Not me for sure because I did not ask for a new line, btw I got a new number as well [protected]
See above that used to be my number [protected]

This needs to be sorted out before the debit order goes off on the 25th february 2018.

Telkom / open serve loves playing games, find somebody else to play with.

Just sort my things out and if possible for me to cancel, please sort that out as well
I have had it now with telkom / open serve
And guess what I am not the only person that feels this way
Pathetic

I will be waiting for an answer before close of business.
I did not ask for this number order number 190488884a
I was told to do it by your agents

Razia khan
[protected]

Good day,

I was told by the call center agent at 12:28pm (2018/02/01) that our business entered a new 24 month contract because we upgraded our internet from 4mbps to 10mbps in december 2017.

Just because we upgraded our internet speed telkom just
1) without informing the client started a new 24 month contract (we were month to month)
2) never disclose the fact that a new 24 month contract will start
3) and telkom just implement this new 24 month contract on all the lines and rentals and the internet... Just because we upgrade our internet speed from 4mbps to 10mbs.

Please provide us with the
1) true condition (24 months or month to month) of this account [protected] and if this account if 24 months
2) provide us with the proof telkom disclosed this fact to upgrade to a new 24 month contract without the consent of the customer.

This is unethical behaviour by telkom.

We want our account to be month to month.

Fault report on number [protected] including ADSL line speed and telephone not working Ref: 609CTK160118 of 16 Jan 18 has to date not been attended to or resolved. This is despite numerous calls to 10210 and escalations Ref: 1064433. This matter is now beyond urgent attention. A record of Sms's received will follow as picture. This includes one from Jabulile at Openserve that has not materialised.

I have sent numerous cancellation letters since June 2017. I have phoned, emailed etc and Telkom still continues to bill me. I for fact am aware that the number is no longer active and that the new owners of my home have their own number that was installed. This is unacceptable that Telkom is unable to follow my my numerous instructions to cancel my telephone and Internet. It has now been 8 months. Please can somebody do something! This is ridiculous. The number is [protected]. The account is in the name of MJ Romeril. I can be contacted on my email: [protected]@yahoo.co.uk

Good day Ntombizethu

Hope you are well.
Please note that you are aware of my troubles with Telkom and my situation as well
I have been liaising with you in the recent past due to Telkom issues that I have had. I would like to state that I am working from home as I did mention before and I am having the same issues with Telkom every week and reporting these faults and receiving feedback from Telkom that the line has been restored but as soon as I get home I try to connect and still the same issues .
This is so frustrating and unprofessional and has really disrupted my lifestyle and work. I travel 100 kilometres to get to work and 100 kilometres to get back home and then I am on the phone with Telkom.
I have logged a call this morning again due to the same internet issues with call reference CNK090218 and was advised the same story again and again. I have really put my trust into Telkom and there services and I am been totally disappointed with the services. I actually had to hire a private guy that works for open serve who sorted the issue out 2 weeks ago as Telkom Technicians could not and noted that the line is restored on many occasions.
I really do not know what to do now and now my work group NEHAWU has decided to step in and advised me that I should send through this email as we do have records of the telephone calls and emails and sms that has been sent through by Telkom stating that the line is restored when it is not .
Please Mam can you escalate this matter further as I am having issue since I moved house on the 30/11/2017 . it took Telkom 2 months to install my line firstly and then issues since then. I do understand that we will have issues now and then but not like this . I have worked from home for 4 years now and had intermittent issues before. I am now being told that if this continues I cannot work at home anymore and will be called back to Johannesburg. I have just bought a new home for my family and I and its impossible for me to abandon them and move therefore I request for assistance and have escalated this matter to the complaints line as well.

Regards

I recently bought adsl from telkom, since installing the modem I have a terrible noise coming through on my landline. I have logged the fault with customer care and have been waiting for over a month for a technician to come out and fix it.

Every time I contact telkom customer services I get told that they are waiting for technicians. This is ridiculous as I am a paying customer and I expect service from telkom.

If this continues I will not pay my bill and lets see how quickly they fix the problem.

My number is [protected]

I am so disappointed right now. I bought R250 airtime to convert to data yesterday. When I reached the home, I could not find my slip. I searched all over. Went back to the shop this morning, and they could give me a reprint of the slip but the airtime pin number reflected as ************ no digits. I chatted with a Telkom agent now, to advise I have the voucher number, time and date of purchase but she advised that they cannot assist me. Just like that. ?

I reported both my telehone lines on 28 Dec 2017.
The following ref numbers were given: 112CTZ281217; 155CTK281217.

Three technicians visited my business.Looked at the line and said the fault is cable related. They will hand it over to cable division and should be fixed within 2 days. Nothing happened?

I called Telkom again and explained my frustration and a new ref number was given: 1065282.
When I phoned Telkom again today 8 Feb 2018 they said the cable division will attend to the problem on 20 Feb 2018. That means as a small business owner have been without Telephones and Internet(Fibre) for nearly 2 months now? I had to buy a wifi router and mobile data(R1799) to make my business work. All calls are done through mobile devices at an extra cost.

Who will refund me this money? Who will refund me the loss in business?

Please help!

Morning

I locked a querrie in to 10210. They cannot help me to get my refund back. They only give me numbers to phone in Durban. No one is answering the phone there and I am waisting all my money on my cellphone to phone Telkom every time. Can you please help and assst me.

The following documents was send to 10210.

Please find attached documents:

Telkom Statement -Credit of R2310.39
Bank statement
ID
Telkom Statement paid for Januarie 2018

I was at Telkom Hermanus on Friday the 2th of February 2018 to enquire about my credit saldo at Telkom. They notify me to claim it back. Could you please transfer my credit balance into my bank account.

Please notify me when it will be done.

Thanks and enjoy your day further

Willem Jacobus Germishuys
Keeromstreet no 8
Caledon
Cell [protected]

Thanks very much and enjoy your day

I entered into a data services contract with Telkom on 29 December 2017. I was unable to connect to the LTE network as I had no coverage at my place of residence. On 4 January 2018 I went to Telkom store, Greenstone mall where I returned the device and requested a cancellation of the contract. On 19 January 2018 the request for cancellation was resolved under case number [protected]. Despite cancellation of the said contract I am still being billed and my bank account being debited. The data number is [protected].

An enquiry to Telkom reveals that the issue is not resolved as they await confirmation from the Telkom store that the device was returned. Telkom requests me to go back to the store and remind them to confirm the outstanding query. This is in my opinion not something that I should do.

I request Telkom to take their business seriously and resolve this issue at once and favour me with a refund.

Hi, just want to give anyone thats thinking of moving to Telkom mobile heads up.

They are rude, disrespectful and useless.

Phoned [protected] ( Telkom Direct Store Alberton City ) and tried to get my phone back from Bradian Logistics who's holding a Telkom customer randsom for R188.00.

Phone went in for a Speaker repair and was inspected by the Telkom store. Know with Bradian Logistics who's suppose to repair the phone said the screen is cracked and needs to be replaced. They send me a quote of R1479.00 to repair the phone thats still under warranty.

We have spoken to Telkom customer service to get this sorted and nothing ! You must just pay !

If you don't pay Bradian Logistics the assessment charge of R188.00 they will sell your device and hey you are paying Telkom for the device.

Thanks Telkom !

Renier Erasmus
[protected]

The Telkom line to Falcon Ridge Vereeniging was stolen on 02/02/2018 and up to date we didn't receive any communication on how long this will take to fix. Do they really need more than 7 days to replace a line that was stolen?. when you phone them they just tell you "they are busy investigating and there is NO turn around time". this is really a big inconvenience to the whole neighborhood that depends on these Telkom lines. We would really appreciate it if they can escalate this and replace the lines as soon as possible and to provide us with feedback.

I cancelled my Mobile account, cell no.[protected] in November 2017 and money is still being deducted off my account and have just received a statement now for March 2018.My Reference for cancellation was [protected] and on the telkom website says it was completed on 26 January 2018.I have instructed my bank to delete the debit order as any further monies taken off my account will be fraudulent.I was on a month to month (Post Paid System)and have already served 3 months notice, when the mandatory notice period is a month.I even went into store and dealt with a lady by the name of Olwethu from the Norwood, telkom store in Johannesburg, South Africa.It seems this company will never get things right and is the very reason i have taken my business elsewhere.Im just wondering when they will update their systems?

-------- Original Message --------
Subject: [protected] / [protected]
From: [protected]@gmail.com
To: ChrissieL, toffiezr
CC: NothandoM

Good afternoon,

It's me again
Think telkom has some personal vendata against me

They discontinued my line
Want to tell me what that means
Last month I was told I didn't pay account
This month another story
Other month took them a month to fix it
Now they want to change my land line number

I have had enough
Do you blame me

Don't you think its time to refer me to sipho maseko

Don't ull think this is enough
Once again nothing is working here
What a [censor] joke I had to reapply like a new customer

I want answers today before close of business and I want this sorted out today
Pathetic company is telkom
Think I should cancel and I want compensation for my time and calls
Wasted cause of telkom

The guy took forever to log this call today this afternoon
Telkom must pay me for all this

Order number 190488884A

Razia Khan
[protected]

I went online 15/01/2018 to change my current landline and wifi to the current upgrade new unlimited package, the package included tv bok and mobile wifi. Everything was complete online all details and process was se easy, even has a friendly lady that phone me from telkom to say all is in order and we will change your contract and send you the remaining of the package (tv bok and wifi) everything went smooth, I should have know that is to good to be true...

On the 23/01/2018 I phone in to find out where is my tv boxes and wifi and she said it was escalated and will be delivered in the next 7 working days I waited and waited nothing come...

On the 31/01/2018 I phoned in again and spoke to salele that promised me it is on its way and must just wait a day or two... Nothing come

Today I phoned 07/02/2018 to say I have not received any package and it has been now 14 day and still not received my package... The lady just promt responds with sorry we are out of stock and we are not getting anymore stock if you did not received your it means the limit per customer was reach... Wtf? Really? No manager or anyone that I can talk to? It was so easy to change my contact but now that I need telkom tv box and they can say is sorry no more stock and no more I will not received the other stock that was promise it is on it way...

I have a cellphone account with telkom everything and this is how you do business

Very unhappy and not acceptable

Please can a manager phone me [protected] or [protected] or [protected]

We are a government registerd NPO. We ordered a new ADSL package on Telkom Business for landline [protected] in November 2017 from Nosipho Zulu [protected]@telkom.co.za. Nosipho made quite a few mistakes with our order, namely that she would send a technician to install (we were later told that existing clients had to self install) and also selling the 10 Meg package to us when that speed is not available in our area.

We finally had a technician at our address 345 Jan Smuts Avenue, after trying to get the line activated for quite some time. The technician tested the line and was told that it was syncing only on 1.6meg. The distance from Rosebank was too great for us to get a faster line. We were therefore given a 2 meg line. Had we been told this we would definitely not have signed the 2 month contract.

We have been sent from pillar to post because it is now apparently our problem to downgrade the service, and we have to pay a penalty for downgrading. This is unacceptable. If you are unable to downgrade the service and refund all incorrect charges, we would like to cancel the service forthwith. A 2 meg line is no better than the wireless internet we had before.

We have just been billed R2k for this service which Telkom cannot supply! We want to cancel the contract, we have no use for a 2 meg line.

Please can someone give me the contact details for telkom legal department. My previous tenants, whom I evicted, cut the telkom line at the pole and admitted to doing so in an email to me. Their response was that telkom said that they should do so as to not allow me and my next tenant to utilize their account? I would like to know what my recourse is to this, as it has provided a huge inconvenience to me.

We signed a contract for a 4 meg line and we rarely get even 2 meg. Nobody at the tygervalley branch told us that we cannot have a 4 meg line with uncapped internet here. I have a call recorded where Alex from Openserve who told me this afternoon that we are too far from the exchange in Durban road. How come nobody told me this when we took the contract out? Now they want us to pay all kinds of penalties if we want to cancel this contract. This it fraudulent representation! Where can I go is there a kind of ombudsman or something because we do not want this nonsense slow internet and we want uncapped! I am so fed up with telkom! you cannot see a manager anywhere. you have to talk to faceless people or people at branches that lies to you and tell you [censor] just to sell you stuff. Now I see it is "UP TO" 4 meg and 2 meg in small on their adverts. Nobody even explains that to a person! we the public knows nothing about up to 2 meg and 4 meg! the q's the two times I was there of people complaining about the same stuff is miles long! do you people have no shame to be so dishonest and misrepresent stuff to the public who trust you to render a proper service? you have no self respect? and when you try to find the person's name who worked that gave you the false info they do not want to help you! they all dishonest and covering up for each other. Do you tell your staff to withhold information and lie? at least be honest with the client and explain to them they are not going to get what they applying for! more than one person already from telkom told me we will never have a 4 meg speed here! why did nobody tell me? whey do the shops not even have a landline or tel where you can call them? its because you know you are dishonest and u cant face the people that take out contracts with you in good faith! you know you are cheating us! that's why you are not man enough to even speak to us! we did not even receive a contract or anything the day we walked out of the store and when I started to inquire about the service they could not find our application! then we went to okovango and they are even more useless there! Nobody seems to even want to help you! my tel nr is [protected] or [protected]. Can sombody please tell me where to go to resolve this? I have had nothing but a nightmare experience with Telkom so far! and now we sit with something that does not give us any joy! thank you! Geneve Steenkamp

In September 2017 I sent a form to the Telkom service cancellations department informing them I wished to cancel my ADSL service as of 30 November 2017 as I was moving to New Zealand.
Everything was filled in correctly and I included a copy of my ID as requested.
However, Telkom is still deducting money for the service from my account i..e. R624 per month (December, January and February).
I have sent them notification of their error but all I get is an automated response and nothing further.
Please, can you assist with this before it needs to go down the legal route?
Regards
Jeremy McCabe
[protected]@timesmedia.co.za

I called Telkom on the 23 October 2017 to find out when does my cellphone contract expire and I was told it will be expiring on the 12 December 2017, I asked if I want to close it what is required I was told I have fill in a cancellation form and send it to their cancellation department, I the requested the consultant to email me the cancellation forms, I immediately filled them and send them to the cancellation department the very same day 23 October 2017, and stated on my form that I would like them to convert my sim card to prepaid, at the begining of November 2017 i didn't get feedback from Telkom on my cancellation request, I therefore phoned Telkom i was told maybe cancellations have not yet checked my request, I asked if i can be transfered to cancellations to speak to them the consultant told me they cant even speak to them communication with them is through email. I phoned Telkom many times in November nothing happened, I phoned them in December nothing happened, i was given a reference number [protected], always when i phoned I was told no feedback yet but we are escalating the problem. I continued phoning Telkom in January nothing happened my account is being debited and I specified on my cancellation form that I am currently unemployed which means I don't have source of income, and if a debit order bounces I have a R200 fine from Telkom that I have to pay I also have R150 penalty from the bank that I have to pay. Telkom debited my account again this month end money that I have to pay school fees for my daughter. I asked if they have offices where I can go cancel the contract the consultant told me they don't have an office where I can go cancel the contract. I will attach my cancellation form