Telkom SA SOC
Reviews and Complaints

Hi, I am a new customer at telkom. I went to telkom shop at fouwars mall
and open a new Cell phone contract (Huawei P10 Lite) then I have submitted all supporting documents required they do all the process there after I have been told that I will get my phone after 2days. before I left the shop, I receive the sms that says my Case has been process. I wait and waited. no call no communication or feedback. after two weeks I went back and ask them they told me that there is system err and they have been handed over to managers to fix this. of then I wait again, after a week I received an sms that says my case has been resolved however I went to the shop and asked them for the next step they keep on saying the same thing. so now I have waited for 3 months now. the service is very poor at telkom and they don't care for customers. I give up.

From the 6th of July until today telkom are missing the whole point and refusing to help me. Everytime I call spending hours and hours explaining and I keep thinking they understand but all that the call centre agents do it either write off or put in wrong information.

I originally signed up for an S7 times last year. Then this year in April I requested the S8+. I wanted to pay for the S7 device only for the duration of the original contract. The sales said yes they can do that and even gave me the installment cost of the S7 which was R599pm. Great. And the S8+ with 20gig contract for about R900pm. Great. With insurance of R200. Great. I agreed to that, received the S8+ and was happy. First debit order went off in June for around R1800, seems about right and I didn't complain or anything of that sort as that amount seemed correct.

Come the 5th of July 2017, the debit order did not go off. On the 6th of July, I called Telkom to enquire why. Only to be told that they tried to debit my account for over R9000. When asked why R9000, I was told that I have to pay for the S7 outright.

Since the 6th of July until today, not one person called me to rectify. I have called so many times since then with nearing a total 8 hours of call time. Still their call centre agents keep writing the wrong information to help me. Nobody gets back to me, not even once telephonically but still recieve threats of legal action. They create multiple case numbers with different information and sends me an SMS stating my case has been resolved. I call back and they says it's a duplicate case but they sorting it out.
Only to find out that no one has investigated my case. If they did they would have reviewed the sale and what their sales representative said to me.

Up to date 17 August 2017, not a single person from Telkom has called to rectify. When I call back, I have to explain the entire situation again and in the end all those agents can do is ' escalate ' the matter. Which all their agents are trained to say. However nothing has been done.

The person who logged the sale of the S8 said that I will be paying monthly for the S7(R599pm device only) and S8 with 20gig. That person gave me installments amount for S7 for the remaining duration of the original contract not a lum sum payment. If he had said so I would have declined getting the S8+. He told me one thing and entered it differently on their system.

I have been requesting for Telkom to review the sale and what I agreed to and what he offered me. It's not fair that I continue to pay for Telkom's mistakes. 8 hours of talk time with Telkom and still no one is investigating the recording! Where is the recording of the sale? I DID NOT ASK FOR A PAYMENT ARRANGEMENT! But they tell me that payment arrangement is declined. ?

PLEASE PLEASE PLEASE can someone help. How long does it take for telkon to just review the recording. It's clear as day that the mistake generated from telkom's sales representative. Why is this difficult. Telkom said that they were going to review the recording but still nobody has done this. From the 6th of July until today nothing.

Please I appeal to your humanity and logic, this is insane to be going through this over and over again. This has affected my job in a huge way. It's has ruined my scoring with my bank. This has caused major emotional distress! I don't what to do anymore. I can't afford a lawyer.

Help please.

Rollands Puckree

I started my contract with telkom on the 14th of Jan 2015. I had a case logged with them Aug 2016 where they suspended my line duet to non payment. I made full payment and they phoned me to inform me that my line has been unsuspended... I asked them if I would be able to upgrade my contract in Jan 2017 and they confirmed that I can do that well actually they said that I could upgrade in Oct 2016 already, where on the 30th of Nov I went to upgrade. and the system showed that my contract is still too new to be upgraded... however my contract was already 22 months old so I couldn't think what the problem was... so guess what they did? They did not unsuspend my line, they cancelled the old contract and opened a new contract on my behalf and without my consent and then Telkom deducts money from my account without my consent... I mean that's theft! So I picked up the phone and asked them what the issue is, they keep on saying "I will log a case and someone will get back to you "... which hasn't happened since Nov 2016... that's what you call useless! Everytime I phone them, all they can do to assist me is to log a case... I'm so sick of their stories! Then they also give me permission to reverse the debit orders until the case has been sorted? I mean, how can you do that? Why deduct money from my account if you want me to reverse it? (UNPROFESSIONAL)... I regret taking out a contract with them, because from day one I had problems with them... and I don't know what to do anymore... the call centre people are useless and uneducated, they have to get training on problem solving not only logging cases... they are busy ruining my credit score six love!

Pathetic service: 4 months on a case and still not resolved

Every week I phone and still nothing has been done regarding my case. they send me smses that they will hand me over to attorneys etc after they told me that they wont debit my account until the case has been resolved. 4 supervisors forwarded the case and still no feedback. all response I get is that they will be in contact with me soon.

( The contract was opened 14 January 2015 and was coming to an end 14 January 2017. After the contract period of 2 years it automatically switch over to month to month billing so the device was paid off within 24 months and cannot be recharged for another 24 months, I have confirmed that with your consultant via telephonic discussion. All calls should be listened to)

Incorrect information received from your consultants stating I owe Telkom Mobile R9600 rounded off. Which is impossible because I have been incorrectly charged for all of this and I am not going to pay it until all has been corrected.

I logged the case 30 Nov 2016 with no feedback since then which have been 9 months from the day I logged the case. I have all the proof though. Your recorded calls are even more proof on your side. I tried to foolow up each time and then your consultants inform me that their managers will be contacting me within 72HRS which never happens.

I would like to deal with the real person who can sort this out ASAP. This has been going on for too long now.

The customer service sucks, but when they want your businessthey are quick to jump for anything you ask?

I have been struggling since May to get clarity on my contract, it was supposed to be canceled, I've since been debited 6 times, resulting in a R600 bank charge as there was no money in my account. In have proof of being told my account was closed on 03/06/17, but I was debited at the end of June And July, nobody wants to take responsibility, as I asked for my bank charges to be compensated. I'm abroad, so its difficult for me to keep.track of time there, I can't understand why I'm constantly having this problem, being transferred to different people, then get told to send email with full complaint, including screenshots of everything, and get no response! Its ridiculous

We have a telkom telephone line, which has been unusable since December 2016. We have submitted numerous complaints. We have to keep our landline diverted to the cellphone, because you can't hear what the other people says. According to Telkom the under ground cable has to be replaced, but it is not being done. Where can I find an email adress for Telkom Customer Complaints? I feel that I am paying for a service that I do not get, and I am paying for the diverted costs. Which I feel should be paid back to me, as this is not my fault.

On 12 August 2017 after 2pm, 2 weeks after burying my father, I went to the cemetry to mourn and while there, I got attacked with a knife and my cell phone and bag was stolen.
I called Telkom on 12 August @ 3.47 pm to report the incident and to cancel the line and black list the phone.I spoke to Nokwanda and she told me that after 3 hours, I will receive a text message with the ITC number.Until now no sms came in.
On 15th August 2017, I went to report to the police to open a case and they asked for the ITC number and I was told that without the ITC number, they cannot help me.So, I called Telkom again and spoke to Vuyokazi and she told me that there is no supervisor on the floor and she cannot list the phone with ITC, so I did not get helped for the second time and I could not open a police case either.
Today the 16th around 11 am, I called again to request to request for the ITC number and spoke to Thandi, and I was told that the matter has been escalated with ITC department.So its been 5 days since I was attacked, me nursing the wounds from the attack, almost died for the cell phone, reported it Telkom to list it and 5 days later my attacker is enjoying using my phone cause it is not blocked and I am still paying for it.
Worse thing I cannot even open a police case because Telkom cannot block my phone and cannot provide me with an ITC number.

I feel Telkom has failed me big time and I am very disappointed.

Regards.
Mathabo

I herewith would like to register a complaint against one of Telkom gazebo sales persons.

On Wednesday morning the 5th of July 2017 I stopped at the traffic circle on the corner of Potgieter and Clifton Avenue, Lyttelton Manor to speak to your Telkom Sales persons.

I spoke to Tiyane and explained to him that I was told by a sales consultant at the Centurion Mall Telkom service department that the fibre cables are already laid in my residential area, but not switched on yet. Apparently, it is going to be switched on within the next few months.
The sales person told me that if I see the gazebo a block away from my house again, I must just go leave my contact details with them and I will be notified when the fibre line will be operational.

I have explained that to Tiyane that I am already a Telkom LTE customer and just want to migrate to fibre when it is active. He asked me to fill in a form to expedite the paperwork and then I can just migrate when it is time. I said that he must please ensure that the new fibre subscription does not become active before the current LTE contract is changed. He e assured me it will not happen that the new fibre contract debit goes off without the LTE debit be cancelled as it is replacing it. He told me that it is not necessary for three months bank statements like in the case with my LTE subscription because I am a current client and it will just be migrated to fibre.

He gave me his contact details and asked that I "Whatsapp" my copy of the Identity Document Book. Later that afternoon at 12:54 I have sent him a MMS as I could not find him on Whatsapp. His cell phone number is [protected]. (Screenshot Attached)
Thursday the 6th of July 2017 at 12:35 he sent me a Whatsapp message asking me to please send the Identity Document book photo via Whatsapp as the application is sent in and just need my account number. I sent the ID photo a minute later and asked when will the fibre be
activated.

The next day he asked for the account number again as I forgot to send it. I've sent it a few minutes later. Account number: [protected].

On Tuesday the 18th of July 2017 at 10:43 I send him a photo of the router which was delivered and what I need to do with it as I have not heard from anybody regarding when the fibre line will be active. He sent me instructions to insert the sim and to leave it on for 48 hours to activate the RICA.

On Thursday the 20th of July 2017 at 13:34 I send him a Whatsapp message informing him that it has been 48 hours already and when am I going over to fibre. No reply from him since. (Whatsapp Chat History Attached)

On Tuesday morning the 25th of July 2017 I decided to go to the Centurion Mall Telkom service department to ask what to do next and to ensure that no double premium goes through. I spoke to Karabo Lebitso and when I showed him the router photo he said that it is not a fibre router and that a second account has been opened and that both premiums will be deducted unless I cancel it. I did not have my Identity Document book with me and he gave me a "Consumer Request for Contract and Service Cancellation" form to complete.
I e-mailed him that form as well as all the above mentioned attached screenshot and chat history. He acknowledged receipt of my e-mail at 13:49. At 14:13 case number [protected] was registered for the cancellation of the second LTE contract. I was given the 081180 number when I asked to report this complaint.

On Wednesday 26 July 2017 I spoke to Zandile at 11:45 to find out how to try and stop this double contract deduction from going through but was told that it takes 21 work days to process during which time the double payment would have gone through.

The payment for almost R2000 has just gone through. The complaint has never been attended to although I phoned every week and spoke to different people on the 081180 number that is escalating it and forwarding it to the manager on duty.

Hi

Sick and tired of throwing away money every month for a service that is not working properly and not being assisted to solve the issue.
I have issues with my 4Meg DSL line running at 0.2kbps for 2 months now and every time the calls are being closed and resolved as fixed but the issue still remains Ref: 333ctk120717. what should we do to get some decent support in this country

Hi
Please refer to the email trail below
Hi
In reference to previous references [protected] and [protected] and [protected] and the emails below.
This has now dragged on for weeks and no resolution or answers.
Please advise soonest else I will cancel my account and source with providers who wish to provide a proper service
As per the attached these fees are not valid and go against the consumer protection act to try and charge me for this.
Regards
Brian

[protected]

From: Brian Le Sar
Date: Friday, 14 July 2017 at 2:50 PM
To:
Subject: Re: [[protected]]Re: [[protected]]Fwd: Billing

Hi
Please SEE MY RECENT INVOICE. I see no credit passed for the router – which should be free as per attached package information,
as well as I have now been billed for subscription of R2444, 98 and then credits of R1195, 74 and R1148, 25 which still leaves R100.99 owing on the subscription
Please advise as this is has now dragged on
Please refund the R100.99 and the previous debit for the router.
Regards
Brian

From:
Date: Thursday, 22 June 2017 at 8:16 AM
To: Brian Le Sar
Subject: RE: [[protected]]Re: [[protected]]Fwd: Billing

Dear Brian Le Sar

Thank you for the e-mail sent to Telkom Billing enquiries.

We apologize for the inconvenience

Please note the credit was passed on the 19th June 2017 after the June invoice was printed on the 12th. Please note it will reflect on the following invoice.

Please contact 10213 to query the installation of Fibre services.

It will be appreciated.

Regards

[protected]@telkom.co.za

From: Brian Le Sar [mailto:[protected]@me.com]
Sent: 20 June 2017 04:52:00 PM (GMT+2)
To: [protected]@telkom.co.za
Subject: Re: [[protected]]Fwd: Billing

Hi
Please advise re email below
Kind regards
Brian

From: Brian Le Sar
Date: Monday, 19 June 2017 at 12:49 PM
To:
Subject: Re: [[protected]]Fwd: Billing

Hi
With reference to the id number [protected]
I have now been advised that the debit for the Huawei router will be reversed.
I am still awaiting for the fibre to home to be removed from my home phone account and placed on a separate account
Vumatel has installed the fibre yet it appears not to be working on the Telkom side!
Please advise
Kind regards
Brian

From:
Date: Saturday, 17 June 2017 at 9:50 AM
To: Brian Le Sar
Subject: RE: [[protected]]Fwd: Billing

Dear Brian,

Thank you for the e-mail sent to Telkom Billing enquiries.

The dispute has been logged for the account number [protected]. The reference id number is [protected].

The dispute section will contact you regarding the outcome of the query on your account.

Kind Regards
[protected]@telkom.co.za

From: Brian Le Sar [mailto:[protected]@me.com]
Sent: 16 June 2017 12:09:00 PM (GMT+2)
To: [protected]@telkom.co.za
Subject: Fwd: Billing
Attachments:

>
> Hi
> Whilst I recently agreed to utilize your internet service, firstly no mention of a fee for a router was mentioned, merely R799 per month.
> My home telephone account [protected]) has now been billed for a Huawei B315 router.
> I never agreed to this !
>
> PLEASE SEE ATTACHED WHERE IT STATES THE ROUTER IS FREE WITH THIS PACKAGE !
>
> I did not ask my internet service to be linked to my home telephone account.
> Please reverse the charge from my home telephone account, decouple my internet service from this account, IT MUST BE STAND ALONE.
> Then please create separate internet account for me (where i agree to the monthly charge, but not a charge for the router)
> please advise
> Kind regards
> Brian Le Sar
>

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
This e-mail is subject to the Telkom SA SOC Ltd electronic communication legal notice,
available at : http://www.telkom.co.za/TelkomEMailLegalNotice.PDF
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Im a new customer I used to hear about the bad service from telkom and now Im experiencing it to myself. I was informed that technician is gonna come today for the line installation. I came back early at work. I have been waiting since in the morning then at 14h30 I decided to call and find out where is the technician and I was informed that he is no longer coming... The order has been taken back

Hi
I am trying to cancel a telkom mobile contract from march.
Acc [protected]
Service ref: [protected]
Fin account nr: [protected]
Cancellation case nr: [protected]
Leon van vuuren
31a van der stel street
Alberante
2017/07/14
Cancellation of contract

Telkom mobi acc: [protected]
Telkom mobi nr : [protected]
Lte huawei contract for 50gb r799.00
Account : [protected]

I leon van vuuren applied for a contract for a lte huawei r799 50gb online shop. First the application was declined, but after two week it was delivered with a courier. I waited for 7 days before telkom activated the contract of [protected].
I started to use the lte product, but the reception was very bad. I phoned the it department of telkom to check if there is reception at my house. But they say all is 100% and the serves must be working. I used the product again for the week end, but couldn’t, because the reception was very bad and the speed of internet very slow.
I phoned the monday, and said I want to cancel the serves because I can`t use the product.
They send me a courier and I send it back to telkom in less of 5days. Courier tracking : [protected]
2017/04/03 (I have cctv of the courier courierit)
I went to telkom to get a cancellation case nr: [protected]
Payment :
2017/05/02 r1043.10 telkom mobi standardbank [protected]
2017/05/31 r749 telkom mobi standardbank [protected]
2017/06/30 r749 telkom mobi standardbank [protected] bank send payment back 2017/06/30
2017/07/14 r1498 telkom mobi standardbank [protected]
I did phone telkom to here what is going on.
2017/06/09 telkom shop
2017/06/21 11:27 (Online support nonzamo biyela) will cancel after 20days!
2017/07/14 10:00 (phone 081180 for support. Will send a email to investigate)

Can you please assist in this matter.
If this is not resolved, I must give this over to the ombudsman.

Thank you
Leon van vuuren
[protected]
[protected]@telkomsa.net

To whom it may concern,

Complaint against Telkom Clearwater - Contract number: [protected]

On Friday, 11 August 2017 I went to the Telkom Clearwater branch to take out a 24 month contract valued at R789.00 per month. My specific choice of handset was a Gold iPhone 7 Plus, 32 Gb with 2 Gb data. The salesperson tried to convince me to take a contract of the iPhone 7 Plus 128Gb for the same price. The reason for me taking the contract was as a gift to my daughter who immediately pointed out that the device I was convinced to take was substandard to her original choice which she required (I received an iPhone 7 128Gb- not the Plus).

The salesperson clearly did not understand the product range and was trying to convince me to take an alternative device. The salesperson insisted that I open the packaging in front of him, which I was not happy with at the time as this was a gift for my daughter. On Saturday, 12 August, I went back to the store requesting for a device exchange to the original iPhone 7 Plus 32Gb and was refused upon request. All attempts to exchange the device were in vain as I was told that the packaging had been opened (which was at the store’s insistence)

The projected cost of this 24 month contract is R18 936.00 and I fail to understand why the Telkom store will not exchange the device which is unused for the original one I requested. I am more than happy to bear the costs of the plastic wrapping as this device is unused and can be purchased through other cheaper contracts. I further understand my right as a consumer and am submitting this claim in writing within the prescribed 5 day period.

I am requesting that Telkom immediately exchange the unused and unwanted Gold iPhone 7 128 Gb for the Gold iPhone 7 Plus 32 Gb (As previously mentioned, I am willing to bear the costs of repackaging). In the alternate, I immediately wish to cancel the said contract with immediate effect should Telkom deem an amount of R18 936.00 to be of insignificance then I am more than happy to seek an alternate service provider who values my business and has sales staff that have sufficient product knowledge and do not mislead their customers.

The chosen package is not a cheap option as can be seen by the projected 24 month cost and therefore I insist that my rights as a consumer get taken seriously and that someone attends to this matter urgently.

Kind Regards
Keith Oliver

I took out the Telkom 10mbps promo in July and on the same month, the internet stopped working. I called in and logged a fault, a technician came on the 26 Jul to check and attributed the fault to a faulty cable but promised to come back to sort it out the same week. Fast forward, three weeks later still no feedback! I called them again this morning and spoke to Sinenhlanhla Mfeka who sounds like she doesn't know anything about what she is talking about (why does Telkom employ such incompetent people though?). She said a technician was sent through to my home on Friday (11/Aug) but this is not true as I was home the whole day and no one came. She alleges the technician was there to diagnose the problem but the problem had already been diagnosed on the 26 Jul, why would they send someone to do the same job twice? I am still without internet although I got billed in full last month and I just received another invoice for month end. They say it will take weeks for the cable to be ordered, although she couldn't tell when exactly will the problem be fixed. I am requesting for Telkom to treat this with the utmost urgency and restore the internet that I am paying for because its almost a month now without internet although i am paying or atleast then stop debiting my account until this is sorted.

I had taken out a LTE contract with Telkom when I was in Pretoria in 2014 December. I have since relocated to Uvongo (South Coast of KZN)in 2015. When I moved I did not have too much of an issue with the signal but since November 2016 I started to have major problems where I would go almost the whole month with no signal. I went to the Telkom office in Shelly Beach in January 2017 to log a fault. i received one call from them stating that the fault is been investigated. I try a couple of time to call & follow up with no luck. When I speak to the agent, all that I am told is that it is been investigated. No one has even come out to my house. In June I wen to the offices again at Shelly Beach. I sat over 1 hour on the phone with the agent who said they were testing the signal. I was then told that I am 100m outside the LTE signal zone & there is nothing that they can do. They went so far as to tell me that I must buy out my contract & pay the penalties & cancel my contract, and this was after I had been paying for a service that I could not use sine November 2016. I have then tried to get hold of managers or other people in Johannesburg who then sent me an email stating that they will be sending some one to my house. Around July finally someone came & tested the signal in my house. I was told that the signal is very poor in my house & that Telkom needs to put a booster at the tower to strengthen the signal & this will take anything from 1 to 6 months. I reported this to the lady that connected me on email & have tried a couple of times for some responds but I have not received any communication as to what I must now do & what Telkom is going to do to provide me with a service. It seems like they are just wasting time until my contract expires in December 2017. This is totally unacceptable.

Is there anyone out there that can advise me on what my next step should be?

ACC [protected]

Notice was sent through to Telkom on 29/05/2017 requesting cancellation of the above account effective 01/07/2017.

Upon receiving my August bill, there is an amount credited on this account from 14/07/2017 but nothing from 01/07/2017. The advisor at the call centre is totally disinterested in the fact that there is a credi8t due from 01/07/2017. She is adamant that I should be paying for this cancelled service.

There is also an unnecessary call out fee due, which is interesting as there has been no call outs for anything due to us having moved premises 15/06/2017.

I need all the credits allocated correctly and once done, I will settle any outstanding amount due.

Good day,

Please assist urgently. The following account has been closed last year October and we are still receiving account overdue bills from telkom. I have reported it a few times. Dispute reference number [protected].

I can provide account settlement invoice and closure application submitted last year!

Urgently assist with confirmation of closure and removal of outstanding fees.

Send proof of this to jvr.[protected]@gmail.com
Jvr.[protected]@gmail.com

Kind Regards
Nadia
[protected]

I cancelled my account verbally on 22nd June. And again 1st August. As well as via the cancellation form sent to email.

The two following people were supposed to assist me.
Nangomso Sigungqa and [protected]@telkom.co.za.
My recording has been made telephonically, and recorded as all your calls are. My email has been sent and I have proof.

And you still charge me for AUGUST. R200 TELKOM MAKES ME SICK. YOU STEAL. I REFUSE TO OAY, I HAVE CANCELLED, TWICE, AND LAID AT THE END OF JULY, AS THIS IS 30 DAYS. I REFUSE TO PAY FOR SOMETHING THAT DOES NOT EXIST.

My sim card was disconnected from all communications about 3weeks ago and I was told to do a simswop because that's what my phone required to start operating again, after going to the store in Cape Town CBD I was told they're out of stock of simcards and I accepted that lame excuse, by lame I mean a walk in technical branch of a major company that doesn't have simcards was just funny to me but like I said I accepted that. So I went to the closest alternate store being Vangate mall as it's situated in the vicinity where I work so I asked the sales assistant to just do a simswop which he gladly did but low and behold, after the simswop was done the assistant then gave me the details of my new number...new number in place of my contract number which I've had for almost a year. I want you now to imagine my disgust and utter frustration at the way this case is being handled because I've been up and down using up my time, my petrol, my energy and my resources trying to keep calm and just help the process along but I'm at the point where I'm about to hand in this very same email as a complaint to relevant parties that I trust will be able to get results ASAP because I really think 3 weeks is ridiculous and my number still hasn't been changed back to the original number. My name is Moegamat Samuels ID no. [protected]

On the 16 July 2017 the city council came to repair a water pipe and cut the main telephone line in half. As by chance I saw it happen and reported it from my cell phone. The next day the tech arrived to sort the problem out. When he saw it was the main cable he refereed it to the cable department and that is the last I have heard. No one can give me any information as to when it is going to be repaired. I now have 3 three reference numbers from 3 different platforms but still no action. The sms that said they will call in the next 24 Hrs still waiting.
The bottom line you are screwed as the call center is useless and no one comes back to you.
How do you get any information out of them ?

we dicided to give telkom a change as a internet provider we spoke to a sales lady and she suggested a new deal thats R299 40g a month with a router it sounded great they also said we had 7 days from recieving device to cancel. That night we saw the deal and that is is LTE we do not have LTE coverage were we live so the very next day my husband phoned telkom to cancel the contract they said it is ok they understand and wil cancel it. today he recieved a sms saying the device will be at our house in 72hours he phoned them back when they told him he has to go to the nearest telkom shop to cancel we are like 300km away from nearest telkom shop so how the hell can they expect that since he took it out over the phone and by the way they should have checked for LTE service before selling it to us i mean REALLY then when my husband explained we are to far away they said they will send and document we need to fill in but must still pay a cancelation fee of over R400 which we were not told about even the first lady who said they will cancel it never mentioned it only a delivery fee but we canceld it the next day before anything was sent. This is really bad service and will never make use of telkom again after this or recomend it to any one ever again we actually wanted to go uncapped since we do not have LTE coverage but after this i will make use of any one else but telkom i wil not trust again