I recently received an order of 123 hats, at a cost of $444.00, that I needed for an upcoming event. I specifically requested that there be no more then 5 hats in a BOX to avoid crushing of the hats.
I received 16 BAGS of hats, with each bag containing as many as 12 hats in a bag.
I opened 6 of these bags, and not one hats was worth keeping. I packed everything up, including the unopened bags and returned 123 hats to Temu.
Temu now claims that they DID NOT receive all 123 items and is only granting me a partial refund. I am still looking for approx. another $350.00 to get all of my money refunded.
Desired outcome: Be granted a full refund.