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I have ordered from Temu in the past and there were issues of breakage because of cheap wrappings. Last week of December I ordered from them twice and not only did they take my money they canceled my orders after I sent them my documents that they requested. I have yet to receive my money back from them. I called Temu and spoke to customer service representative and she assured me that she will send the second order to me and when I saw my email, they canceled my orders even after getting my documents that they requested. I want my money back. Please see below.
Temu | Payment Success
https://www.temu.com/w/bgt_payment_success.html?parent_order_sn=PO-211-02550711849592381&is_merge_order=0&trade_pay_sn=TP-211-02550715372152381&pay_success_ani=0&_x_msgid=211-20221230-01-O-550725519967653888-254-Fp54ut7p&_x_src=mail&_x_sessn_id=qulcfh91jf&refer_page_name=place_order&refer_page_id=10039_1672418357934_4oswgccrkz&refer_page_sn=10039
Refund details
Cancel transaction
We have issued your refund. $3.69 is now available in your Temu credit balance. Due to transaction failure, we have not deducted $157.02 for this order. We are unable to provide a refund to your account as the original payment was never processed. Please verify with your bank.
Refund amount: $157.02 + $3.69 (credit)
Your order has been canceled. We have not deducted money for this order. This order was placed on Dec 27 with Mastercard...0162 ($157.02) and Temu credit balance ($3.69). View order payment details
Coupon returned
$
40.00 OFF
Expired
For orders over $150.00
26/12/2022 08:15-01/01/2023 08:50
For all products
Code:
promo135
Refund ID:
PO-211-[protected]-D01Copy
Refund issued time:
Dec 29, 2022 12:06
Refund method:
Mastercard...0162
Credit balance
View Temu credit balance
Desired outcome: I would like my 2 payments back to me for $160.71 and $158.49 = $319.20. If customers submit their documents to you as you asked you should not disrespect them and cancel their order and not pay them their money back that is crooked.
Hello Lisa, thank you for your feedback. We have checked the order details you provided and can confirm that you were not charged for this order, however you may still see a temporary hold on your bank account or credit card statement—it is typically removed in 2–5 business days. Please contact your bank or card provider if you have any questions or concerns.Customer satisfaction is the most important to us and we are always striving to improve. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat, email (chuck.yang@temu.com), or call us [protected]). Have a great day! Best wishes, Chuck
Below is proof that customer service can't understand. I didn't want to cancel my 2nd order but they canceled anyway they did refund the money, I'm very sad that this happened, I thought Temu was different than other companies that doesn't Stand with the customer but I found out they are no different.
I placed several orders this week and they all say they are unable to ship with no idea when I will get my items. I asked for a refund which I did get but am disappointed that they did not ship my orders. I would never order from this company again! People need to be aware of this company.
I ordered 3 mini 4g cameras. I received 3 bases for the camera but no cameras.
I never received the mini shaver either.
I have photo evidence of my parcel opened. And the 3 cameras were not on my parcel.
The parcel was left at my front door, when I arrived home from work today.
I just want what I paid for.
I did not get all of the items I ordered and I want it sent to me .I payed for it .they took money from bank account .
It may not have coated that much but its played for and j want it .its a package of glass beads . I try to contact someone I keep being ignored .
Did not receive my order which was suppose to reach by mail 12th April. Please kindly credit my amount $ 14:00 in my account.
There was this delivery guy, that just threw my package into my house and now my products that I bought are broken because he just threw it in harshly. In addition to that, if he just threw the package inside my house that would be really easy for people to spot my package and steal it instantly.
This product I order a few weeks ago probably around april something and when a try to turn it on it wouldn't budge around may 13 I try charging it nothing I'm trying to see if I can get a different one. On temu
I ordered from you a month ago and I have not received my order yet
Did you get my Complaint I just submitted? I didn't get an email or anything letting me know it went through. If you didn't get it, I'm not spending another 45 minutes typing another one! This day has taken a toll on me. I'm exhausted!
Regena Jordan
n2nightvision@cox.net
Have any questions as 13 item in it we package open and take care of you all the way around one side of it it's important I would like items replace
Pleeeeeez give me a number to phone a live person today! I have two vital issues to resolve. I am a very good customer. I have to stop ordering this very day if I cannot speak to someone today. Thanks.
I ordered 3 items from Temu and the order was dispatched, delivered and signed for by someone other than myself. I did not receive any parcel. It's completely out of order. I will never order from Temu again! I don't understand why you people take our money from us then to be lied to about delivery.
Colette Martinez
13 Read. BACK DOOR
Lowell. Ma. 01850
Package from Temu was wrongly delivered at front door. (Street level)
Package was stolen.
I specifically left instructions to deliver to back door. (Due to theft issues)
Carrier left picture of location. Front door.
Cannot reach the vendor Temu.
Need re-shipment to correct location.
Need to change my charge #. Linda Paradis [protected]
Included was a hoodie , and a dress, both were not sewn all the way the dress had a hole a inch and a half long in the front and the hoodie had 2 holes in the arm pit. Please tell me what I need to do I am handicap and have limited mobility. Please and Thank You
Angela Horne
223 Broadwell Rd
Saint Paul's NC 28384
angeladpolite@gmail.com
My order was delivered to the wrong address I tried to solve the problem and they were not helpful
Today June 26 2023 I got on Temu post they said I had won 5 free prizes I picked them but I didn’t win them they wanted some of my contact and fry I gave them some they Kept adding for me to add more people I had already con tacked the ones they told me I’m tired of being scammed
I ordered multiple packages two arrived and the other two are lost I have tried contacting someone and no one has helped! Keep in mind my address for all of them are the same so there’s no reason it can’t be delivered to my mail box!
It says shipped but it also says delivered the 26th of June!
please i need a refund for the resent transaction
I have pressed the buttons numerous times to no avail, the damned neighbor's dog still barks. I just received this device in the past week's mail. My name is Peggy Teslow, 2706 S. Ronell Ln., Sioux Falls, SD 57106. I would like to send this device back to you for a full refund. Phone [protected]. Thank you.
My name is Egypt Dejesus and I ordered several items from Temu and they say that you delivered them but I never received them. They sent me a picture showing that my package was delivered but the image wasn't my home. My address is 8 forge Dr but they delivered to 76 Caldwell st. If I don't get my packages I will pursue other means of complaints.
I got my smart bracelet device and I was unable to power the device on I charged it through out the day and still it didn’t come on
Kindly check my cart for the items . Am still adding and removing
My items was schedule for 7/10, no show. Tracking number shows delivery for 7/10 still ,now it shows 7/17. I called their [protected] & stayed on the phone for over 3 hours and no response. I tried the chat line & what a joke.
I want someone from Temu to call me. My number is [protected].
Darnell Walton
I have ordered few products on last month. Expecting delivery was on 6 - 12 of July. I was tracking everyday. Didn’t received the product till now. They saying that they can refund the money. Is this right to do like this. We waited for long time and no response
My package is late, the delivery was 13-16 and today is the 17. And I was told that if my package was late I would get 5 credit.
Few weeks ago I ordered a tweezer which I haven't received. All other items I have received but couldn't find tweezer in the parcel. I waited & waited but still hasn't arrived so thought should report.
I never got my package from USPS they said was delivered on July 20th 23 at 4:53 pm tracking number 9212490327616039534868 Order number Order ID:
PO-211-[protected] deborah Singletary, 1321 5th St NE #205 Jamestown ND 58401
I’m writing to complain about the 3 in 1 charger I purchased from your website it doesn’t work well, I left my phone on the charger last night for about 6 hours and it only charged my phone to 7 percent, then I looked at the customer service reviews and se an alarmingly low rating! So I don’t expect anything to come of this email
I ordered 5 items last Sunday the 30th of July and still haven’t received them online it states delivery to Ireland 10days or less and still no sign!
hi i bougy byvtwmu and they send me two deling av mon packet and the two packet of my orders missed some items and when i o
contact with them to solve rgis problem they sidnot hekp me and say that they paket them vut tgey missed in transite actually i need help
Ordered above products 2 sets came within time stated and they looked really good but the knife broke on its first use. So not really for for purpose 😔
received a1080 pdashcam on aug 4 2023when in stalled incar the camera shows no memory card was installed inside camera
hi i placed a big order for a summer camp that im running and was very dissapionted when it arrived to see that everything is damaged and torn my email is chanaberger8427@gmail.com you could check it out!
I am a valuable customer and I order allied of my customers diamond paintings of this site and now you have blocked me and all forms of payments, I worked like to be unlocked so I can place my 310.00 order as soon as possible. I have a following of 25 people that use this site and you will be losing alot of customer as well as money
I ordered a 1pc Jellyfish Lava Lamp and a 36MP Night Vision Goggles for myself and my daughter Michelle.
Daniel Kraus
337 Osborne St.
Vista CA. 92084
I
Michelle Kraus Morris
1610 Harvard Woods Dr #2701
Brandon, FL [protected]
However, both of the items supposed to be delivered to my daughter were shipped to my address.
I was looking at something on shopping app and accidentally pressed the button for payment. I have been given a credit refund but I need the money going back into my bank account because it's my benefit money.
and temu not trying to give my money back
My order is missing a sweatshirt.I purchased this order on the 24 August and my ticket number was PO-210-[protected]. Grey Atlanta Print sweatshirt is missing and the rest of the order has been delivered. Please can you assist me