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I have ordered from Temu in the past and there were issues of breakage because of cheap wrappings. Last week of December I ordered from them twice and not only did they take my money they canceled my orders after I sent them my documents that they requested. I have yet to receive my money back from them. I called Temu and spoke to customer service representative and she assured me that she will send the second order to me and when I saw my email, they canceled my orders even after getting my documents that they requested. I want my money back. Please see below.
Temu | Payment Success
https://www.temu.com/w/bgt_payment_success.html?parent_order_sn=PO-211-02550711849592381&is_merge_order=0&trade_pay_sn=TP-211-02550715372152381&pay_success_ani=0&_x_msgid=211-20221230-01-O-550725519967653888-254-Fp54ut7p&_x_src=mail&_x_sessn_id=qulcfh91jf&refer_page_name=place_order&refer_page_id=10039_1672418357934_4oswgccrkz&refer_page_sn=10039
Refund details
Cancel transaction
We have issued your refund. $3.69 is now available in your Temu credit balance. Due to transaction failure, we have not deducted $157.02 for this order. We are unable to provide a refund to your account as the original payment was never processed. Please verify with your bank.
Refund amount: $157.02 + $3.69 (credit)
Your order has been canceled. We have not deducted money for this order. This order was placed on Dec 27 with Mastercard...0162 ($157.02) and Temu credit balance ($3.69). View order payment details
Coupon returned
$
40.00 OFF
Expired
For orders over $150.00
26/12/2022 08:15-01/01/2023 08:50
For all products
Code:
promo135
Refund ID:
PO-211-[protected]-D01Copy
Refund issued time:
Dec 29, 2022 12:06
Refund method:
Mastercard...0162
Credit balance
View Temu credit balance
Desired outcome: I would like my 2 payments back to me for $160.71 and $158.49 = $319.20. If customers submit their documents to you as you asked you should not disrespect them and cancel their order and not pay them their money back that is crooked.
Y’all need to improve y’all customer service
Hi and sorry but the four Solar garden light useless I tried and checked them for three nights NOT a flicker ! Please help😤
I got a friend to sign up on Temu an didn’t get my 700 grams fish food so could I get my Fisk food for a new user
From order number PO-211-[protected] delivered 10/2/2023 Did not receive the gold stainless anklet. I went through everything and it's not in the package.
This is the second complaint I have written. I sent 2 Tshirts and a cap back on 21st of September. The Tshirts had funny comments about the Grandma of a little boy. I Paid $10.60 to Australia Post to return them. They were purchased on the 13th of September. I didn't want them because they were all polyester.
I wrongly place the address of my ordered products. I have been calling and there’s no way to change it because is was already placed. Please, let me know what to do
Marta
Where is my order?
I get message from courier person and now it's 3 days no order received. The courier person does not reply my calls its off but he is active online on whatsapp.
I called the customer care its always busy and don't answer the calls.+[protected]
Need the orders or my money refunded fully.
Regards,
Vj.
I have not received my parcel, even though I have shown proof that evri have mis delivered and taken responsibility they are refusing me a refund, I have contacted evri and they have taken responsibility and said temu should refund me but there refusing
Hi there this is gill.charlie20@gmail.com just let'ing you no that i orderd a barcode stand and it sed that it wod come with a barcode scanner two so it wod be nice if i can get a scanner two like it sed that it wod be really nice if you did.
From gill.charlie20@gmail.com Thank you pls conntact me
You sent wrong sizes small I ordered a only one in large. Laura van karsen I think end of august or simetime in septemper. I have to insfobn how to exchange cause you never sent a confirmation email. Thank you Laura van karsen I like the swim dress but need a klarge
Sending me shoes that were not as advertised. SENT SUBSTITUTES AT HIGHEST PRICE THAT ARE NOT COLOR TRUE!
Thank you for your courtesy and consideration,
Stephen Bloch.
[protected]
I bought an anklet of Temu and it has come broken, can’t even use it.
I am being inundated with your crap junk emails everyday! Like hundreds of them! I am not interested in your crappy stuff! I have tried everything to get rid of your emails! Stop sending them to this email address!
jomurphy1968@live.com
PO-210-[protected]-D01
Request time:
Nov 17, 2023, 06:29 pm
Return received time:
Nov 29, 2023, 01:47 pm
I returned two items £12.39 & £8.39 = £20.78
You recieved both items. Please explain why you have refunded only £14.55 as you give no explanation for this.
Coupon applied:
Code: join9482 Shows £6.23 What is this for?
On 13 December I paid £26 99 for a pickleball bat. The money has been taken out of my account and I haven't had an email confirming the purchase and the bat has not been delivered.
Oder some shoes from Temu for 85.95 got to me they was plastic shoes and not the one I order and the was 2 sizes too big Pluse was not the shoes I order you can not talk to anyone they should not be able to sell anything in USA found out the coming from china I want to send back I want my money back
I sent items back no refund, they come in a bag yt when returning order they have to be boxed, not fair. I've paid for items, has taken forever to be delivered. Broken promises & false support from temu.
I received a message saying that part of my order was delivered at 10-45. I have not had a delivery at all and have been in all day. I have purchased countless items from you but every thing previously has arrived. Please find out what is going on.
Kind Regards
Charles Dargan
12 Charles Kirk Place
CW2 5FR
Purchased projector on Friday for 0$ went to ad to cart said promotion expired charged $80’98 through pay pal sent a request for credit revived refund to my account not credit as requested don’t need anything so can it credited to my PayPal account thanks or have I been scammed copy of order PO-012-[protected]-D01
I have spent a lot of money with you and being 81 years old I don't always understand the coupon method you use.I have never claimed any of my coupon but today I have tried to claim 4 free gifts and put 2orders in so I had what i thought was enough coupons but nothing I am very upset about this .Could you sort it out for me please
Did not make a purchase from TEMU on 3/19/2024 for $30.89. could you please check this and find out what happen? email address... zeringuebeverly@gmail.com Thank you Kindly. This happen at 6:04 am Tuesday morning. I have already contacted my cash card provider and they will make an investigation to find out why this happen.
My payments to buy anything from Temu is impossible. My account has been frozen for the last 5 months. They won't accept any of my credit cards. I have been trying to have this issue fixed, but haven't received any Positive correspondence. I wish I could get some help. Thankyou
hi i cant reclaim my credits ths david...i kust cant semm to connect tu temu management or who is in charge...can you give me a number i could call all i got is...app.temu.com/t/e5qdc4qa thank you
I puchased a white cupboard for my home around a month ago. The cupboard still has not arrived. So please refund my money.
jleseberg@gmail .com
For details to return money