Temu
Reviews and Complaints

I'm sure that you have elephants packing my orders. This is the 5th complaint I've filed about my orders.

My most recent order contains 11 hats. Out of the 11 hats, 6 were crushed during pack out. This is an ongoing problem and nothing seems to be happening to rectify the problem. It would be very. Ice if there were some quality control on the packing line.

YOUR PACKING PROCESS IS DISGUSTING!

You must have monkeys packing your merchandise. I continually order felt fadora hats, and with each order, more than half are not usable because they have been shoved into the shipping container without any regard as to the damage they are causing to the items ordered. You are cramming 12 to 14 hats in a box that was meant to hold no more than 7 hats comfortably. This means I have to apply for a credit for the damaged items, and reorder the damaged items hoping they will arrive in good condition with the replacement shipment. We'll, that's not always the case. Damaged items are continually received, and only by luck do I receive 15 % of my order that I can use. Thus continues to be very frustrating, when I am counting on receiving goods that I can use.

GET IT RIGHT PEOPLE!

I had a really frustrating experience with Temu (temu.com) recently that I wanted to share with anyone who might be thinking of making a purchase from them. I ordered some holiday outfits 8.5 days ago and they still haven't even been shipped to me yet. According to the website, they were supposed to have been sent to USPS (the shipping company) within 2-5 days.

When I contacted their customer service through their chat feature, I was told that they would submit a ticket to look into the issue. But when I called in to follow up, they said that no ticket had been submitted after all. At this point, I was starting to get pretty worried that my package was lost or something.

When I asked the customer service representative on the phone to look into the issue, she said that she would have to submit another ticket to the department responsible for the shipping facility where my package was being held. I couldn't understand why this was necessary - why not just ship my package to me already? She couldn't give me any guarantee about when my package would actually be sent out.

To make matters worse, the shipping facility in question is located in a small town that has a USPS office right there. It's not like my package has to travel far to reach its destination. It just seems absurd that it's been sitting there for so many days without any action being taken.

When I objected to the delay and asked for some kind of explanation, the customer service rep just gave me the excuse that it's the holiday season and things are busy. But that doesn't really make sense - the package should have been on its way to me days ago, before things got really hectic.

Finally, when I expressed my frustration at the delayed shipment, they offered me a $5 store credit as compensation. But honestly, I have no desire to buy anything from them again after this experience. It's been a really disappointing and stressful process so far, and I'm not sure when (or if) I'll actually receive my package.

Temu used to be a great place to order stuff at a good price. I was always happy with what I got, even if it took a little longer to arrive. I've ordered from them over 25 times and everything was fine until March. Now I have 6 orders that are just sitting there, not moving at all. The first one was placed on March 10 and my card was charged right away, but nothing has been shipped yet. It's March 27 now and all my orders are still just sitting there. That's not okay. They gave me a $5 credit for each order and asked if I wanted to cancel, but I just want my stuff since I already paid for it. There's a button to "urge shipping" but it didn't do anything. I tried live chat and they just said sorry, they're behind because of Easter and high demand. But it's been 17 days and my orders are still just sitting there. I'm losing faith in this company. When I finally get my stuff, I'll think twice before ordering from them again. I've talked to my friends and they feel the same way. If they don't get their act together soon, they're going to lose a lot of good customers.

As a customer of Temu (temu.com), I must say that my experience was quite mixed. While some of the clothing items that I ordered were of great quality and fit perfectly, others did not. Despite following their size guide, a few items were too small for my daughters, who are 2 and 8 months old. I found it odd that some of the reviews on the website claimed that these same items fit great, despite not being accurate in my case. Additionally, some of the toys that I picked out appeared to be larger in comparison to their pictures on the website. However, when I received them, they were significantly smaller than expected.

On the other hand, I did purchase a car radio from Temu which arrived in perfect condition. However, I did have to exchange it as I had bought the wrong size. The one thing that I found irritating was the time it took to receive my order and the fact that I would have to pay for shipping after the first return. While the items themselves were quite cheap, they were shipped from China, which made returning them more expensive than the item's cost.

All in all, Temu seems to be a bit of a gamble. While some customers may be extremely satisfied with their purchase, others like myself may not. As a result, I don't think I will be ordering from them again, as I don't have the time or the money to be wasting on this.

So, I came across Temu on my Moovit app and decided to give it a try. The ad promised three free products of my choice with free shipping, which sounded too good to be true. But I was curious, so I downloaded the Temu app and selected my three items. However, there was a catch. I had to play a Hat Trick Draw game to get all three items.

The first two items were easy to win, but I struggled with the last one. Every time I got close, I magically ran out of energy points. Temu suggested that I invite friends to gain more energy points, but I soon realized that the game was rigged. I spent two days inviting as many friends as I could, but it was all for nothing.

Finally, I won all three items, but my excitement was short-lived. Temu informed me that all three items were out of stock. I was disappointed and frustrated. I had wasted my time and effort for nothing. Temu didn't even offer me three other items that weren't out of stock. They just claimed that it wasn't available where I was.

I feel like I was scammed by Temu. I followed their instructions, but I didn't get my freebies. It's not fair that they wasted my time and sleep. I deserve an explanation for why they did this to me.

I gotta say, I wasn't expecting much from Temu, but boy was I disappointed. I placed three orders and not a single one of them met my expectations. Let me tell you what I found out: the sizes are all over the place. I ordered a few shirts in size small and two of them fit just fine, but one was way too big and the other looked like it was made for a toddler. And don't even get me started on their "sweatshirt" - it's thinner than most of my regular shirts! As for the other items, they're all pretty much dollar store quality. If you're paying more than a dollar for something, you're getting ripped off. The only things that were halfway decent were the makeup items, but I haven't even used them yet.

One thing you should be prepared for when you order from Temu is the constant bombardment of texts. I appreciate order updates as much as the next person, but I was getting one or two additional texts a day offering me coupons and "free gifts" - it was a bit much. And to top it off, one of my orders arrived with an item missing. They offered me an immediate credit, which I thought was great, but then they asked me to submit pictures of my packaging and the items I received. I'm not sure how that proves that my item is missing, but I did it anyway. Then they told me that they needed the warehouse to approve my submission and that I'd have to wait several days for my "immediate credit". I mean, come on.

The only good thing I can say about Temu is that they do deliver when they say they will. But honestly, that's not saying much. I wouldn't recommend this site to anyone - save your money and shop somewhere else.

I recently made a purchase from TEMU, and unfortunately, it was not a great experience. I ordered a cross body bag in the pink and black leopard color, but when it arrived, it was clear that it was not suitable for a grown-up. The shoulder strap was too small, and the compartments were too tiny to fit even my cell phone. It was disappointing, to say the least.

My advice to anyone considering ordering from TEMU is to avoid their cross body bags altogether. Instead, I would recommend checking out AliExpress or Shein. I have ordered from both of these sites before, and I have had much better experiences. For example, when I ordered an outfit from Shein, I ordered a size up just to be safe, and it fit perfectly when it arrived. And when I ordered from AliExpress, I didn't have any issues with the items I received.

Unfortunately, TEMU seems to be sending out low-quality items that are not worth the money. I have two more items coming from them - a t-shirt and a pair of stretch leggings with lace on the side - and I'm hoping they will fit better than the cross body bag did. If they don't, I will be sure to take advantage of their refund/return policy.

Overall, I would caution anyone against ordering from TEMU. They seem to be in the business of scamming people, and it's not worth the risk. People work hard for their money, and it's not fair for a company like TEMU to take advantage of that. If you do decide to order from them, be sure to check their refund/return policy carefully, and don't hesitate to demand a refund if you're not satisfied with your purchase.

My order number is PO***182, and I would encourage anyone considering ordering from TEMU to look it up and see what they sent me. Hopefully, my experience will help others avoid the same disappointment.

This website is just full of fake everything. I mean, fake descriptions, fake reviews, false claims, fake customer service, false offers. They say they have 24/7 live chat customer service as well as 24/7 customer service by phone. But let me tell you, both of those are lies. If you go to the live chat, it's just a bot that offers you a ticket to fill out about your issue and says they're assigning you an agent, but nobody ever replies. I have three tickets in for over three weeks now with no response at all. And if you call, nobody ever answers. I have sat on hold waiting for an agent for over an hour six times now, and nobody ever answers.

All of their "offers" to earn gifts or credits are all fake, and none of them work unless you refer several new users who install and use the app. And don't even get me started on their clothing ads. They all say "true to size," but none of them are. You better order two sizes larger at least because all their measurements are wrong, and you can see through the fabric they're so thin. I was sent three glass items with zero padding, and they were all broken.

All their good reviews are fake with only stars given, and they are in broken English and barely understandable. And whenever there's a bad review, they put up like 20 fake 5-star reviews with no words after them. It's just ridiculous.

There are actually some decent deals and products on there, but if you're going to purchase any kind of clothing or electronics, be prepared for disappointment. They also say free easy returns, but only the first item out of an order is free to return. Any more than that, and you have to pay to return them, so they must have multiple item return requests regularly.

There are much better sites and apps to use if you're looking for cheap products from Asia or the Middle East with much higher quality products. There's a reason all their ratings are so high EXCEPT for their Better Business Bureau rating, which is only 2.1 stars out of 5. It's because the BBB is the only agency out there that you can't get away with fake users making fake reviews, which the Asians seem to be very good at.

So, use Temu at your own peril. You've been warned.

My experience with Temu has been extremely frustrating. I ordered a package that was supposed to be delivered by Fed Ex, but unfortunately it was delivered to the wrong location. Fed Ex admitted fault and provided photographic evidence that the package was not dropped off at the correct location. I also have a documented case number from Fed Ex that proves I did not receive my package. Despite all of this, Temu refuses to move forward with lost package procedures with Fed Ex for my reimbursement. They keep sending me messages stating that they "won't reimburse the package because they have confirmation that it was delivered." However, the case number I provided to them proves that their original confirmation was not valid. Temu refuses to look further than the original confirmation and won't listen to me when I tell them that Fed Ex has confirmed that they will reimburse Temu for their fault in losing my package.

I've spent hours and hours on hold trying to talk to customer service and have never been able to get through the line. It takes weeks for Temu to respond to text inquiries, and when they do respond, they don't fix the problem before calling the case "resolved." Then you have to wait another week or so for another response. It's been weeks of me trying to resolve this, but as of now, I'm fully out the money for this order because Temu has extremely poor customer service.

This order was over $70, and I shouldn't have to eat that as a customer just because they don't want to look into it. I'm currently on hold for 2 hours as I write this, and it's incredibly frustrating. I've provided Temu with the tracking number for my package and Fed Ex's investigation confirmation number proving it was misdelivered and not received. Fed Ex can't do anything until Temu responds and reaches out to Fed Ex, but all Temu does is look at the first confirmation, which was proven to be invalid because it was not the correct drop off location.

In conclusion, I would not recommend Temu to anyone. Their customer service is extremely poor, and they don't seem to care about their customers or their packages. It's been a frustrating and disappointing experience, and I hope that they can improve their service in the future.

I recently ordered from Temu (temu.com) after hearing about them from a YouTuber called the Cheap Chick who gave them glowing reviews. However, I have been disappointed with the service I have received. I made my order on November 16th and my estimated delivery date has now passed, but my package has not arrived. When I called customer service, they offered me a $5 credit for the delay, which I don't feel is good enough compensation for the inconvenience caused. I feel that they should be doing more for their customers, like offering a $25 credit when there is a mistake on their behalf.

I believe that Temu has potential, but they need to improve their communication with merchants and local postal services to ensure that orders are delivered on time. I am willing to offer them my feedback on how to improve their customer service, and I hope that they take me up on my offer to meet with them.

I understand that things can go wrong, but as a first-time customer, I feel let down by Temu. I don't want to be associated with companies like Wish and AliExpress, who also have a poor reputation for customer service, so I hope that Temu can turn things around and provide their customers with a better experience. I have patience, but I expect a company to take responsibility for their mistakes and make things right with their customers.

I have seen reviews from other customers who ordered their items in October and September and still haven't received them, so if my package doesn't arrive, I will close my account with them. I believe that if Temu wants to succeed, they need to listen to their customers and take their feedback seriously. It's not just about making sales, but also about building a loyal customer base who feel valued and appreciated.

I've been using Temu for a while now and I gotta say, I really like it. The prices are nice and the delivery doesn't take too long. However, I did have an issue with my most recent order. I either received someone else's order or only a partial order, as two of the items I received were similar to what I ordered but the rest weren't. I tried to contact customer service about this issue multiple times, but the rep I kept getting (Jessica) accused me of lying and said that I received my package (which I didn't). She even suggested that I have packages sent somewhere safer, which didn't make any sense. It was clear that she didn't actually read any of my messages. It took her three whole days just to copy and paste a generic message to me. I just wanted my package, but now several of the items are sold out and they won't help me at all. It feels like they're scamming people now that they have more customers.

Update: I still haven't received my refund from TEMU or any actual help. I attached my order number to this review so they could look it up, but they just kept telling me to contact them. When I did, they continued to call me a liar and refused to refund or reship my items. They claimed that they "checked" with the warehouse and had proof that the correct items were sent out, but they couldn't provide any actual proof when I asked for it. I even contacted USPS about the package mixup because it was insured, but TEMU still refused to help. I asked them to open a claim on USPS since they were the shipper, but they refused again. It's ridiculous that they won't help at all, especially when the package was insured.

A recent order we placed and it was supposed to be delivered by EVRI.

They claim opn the notification that it has been delivered but we have not received it

This was supposed to have been delivered opnthe 22nd. June but it has not arrived at our adress which is ;

133, Ty-Isaf Park Avenue in Risca NP11 6NL name Sutcliffe Temu is the name of the supplier. EVRI was supposed to have delivered

I received 6 solar garden lights one was broken and didn’t work the other 5 didn’t work either. Very annoyed. The on and off buttons were faulty it was weird there is usually a tab that you pull out of each item in order for the lights to activate. There was no tab on any of the lights. I left them out for a few days in the sun but still no lights were on at night.

I notified temu that my package had to be rerouted due to a domestic situation I was fleeing, they told me to notify the shipper, it was too late and the shipper said to contact the seller. I had multiple conversations with customer support who kept telling me to contact the shipping company despite me informing them it was too late. I am not able to get a refund or change the address to my home address even after it was returned.

My item was delivered to a place which woud cost me about 600 Swedish kkronors or more to pick up. i do not have a car It is not the nearest point.They should use postnord in sweden. or home delivery. . I want my items.

I think the companies in Sweden has lied to temu by stating it was the closest.

My items should not be sent back.It should be resend because i said I want it

Yes, I just received my iphone 14 case. When received it is hard to use buttons on phone.

Also, I was given three. Free pick of items. I picked three items out. Never heard anymore about the free items.

Also. A package was suppose to be resend to me (with drone and couple of other thins in package never heard about that again. I would appreciate your help in this matter. I do spot of shopping at temu. I would also like to continue. Once these matters are cleared up. Thanks for your help.

On Saturday June 3rd,I send back two orders in the same box under one label but the items were bought on different orders. I couldn't fine the other label. I send all the clothes back in one box . I wrote a note explaining the situation to Temu, that couldn't fine the other label and send all the clothes in one box. I also put a note with contact information if they wanted to contact me . Currently Temu is. now telling me, that I should check my account for the reimbursement. I have not received a reversal yet. I have called three times explaining the situation and and waiting on my refund. Today is June 16th 2023, no one has reached out to me. I wold appreciate any assistance you can you give me.

Sincerely,

Daisy

Worst customer service I've ever dealt with, it appeared to me that the entire staff have a combined IQ of about 5. Basically I got a "new member" $120 off of an order and free shipping where I only had to pay tax. Upon cashing out my order I read that I had to pay the $120 which would be refunded after order was processed. The issue I had was that I only had enough on the card to cover taxes, as none of this was stated to me prior. Now point being, the card would be declined due to ISF and I would not get the order processed. So after contacting online support and spending almost 12 hours going back and forth with several incompetent buffoons I was a little hot under the collar. Not a one of them understood anything I was telling me over and over to elaborate more when it was pretty obvious what I was saying and could elaborate no further. They insisted I place the order which would upon their receiving payment would credit the $120 back. I must have said about 40 times that the card would be declined for that amount and these imbeciles didn't understand and again asked me to elaborate further. As I said after 12 hours I was just over it and said I wanted to speak on the phone to a supervisor. Well after another agonizing hour with aforementioned supervisor asking me to elaborate further because she didn't understand what I was saying she said she would transfer me to a higher up supervisor who didn't pick up for about half an hour. After explaining situation to her... yep, you guessed it folks! Could I elaborate further? Now after almost 2 more hours with that level of stupidity I am awaiting a return from the next level up. So my whole day was wasted explaining over and over and over and over the same thing that I had already said countless hundreds of times. Don't waste your time with these dumb braindead people. Been waiting a little over an hour for the callback now and can't wait to see how it'll take for them to call and if the next level is just as stupid as the first three were.