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PO-211-[protected] Wrong lengths were sent. The order was for a 26, 24, 20 and 18 inch wigs. Temu sent (2) 26 and (2) 20. They double shipped these by mistake instead of the 24 and 18. I sent the wigs back with their original packaging and a note explaining what was wrong. Temu denied return. I am due my refund of $109.20 PO-211-[protected] These wigs looked nothing like the pictures. They were cheaping and smelled. I returned them to temu. They denied my return stating missing parts. I returned the wigs in rhebse condition they sent them to me. I am owed $155.63
The company is lying. I have proof that I mailed them. The company has since deleted the tracking information off the website so I can’t even tell you which package for which but I do have proof of mailing I also included that before I want my full refund, they are playing games first they said that the package was empty then they said it was some things and they said the package was something different. they keep on coming up with excuses so all I want is my money back I will provide againtracking when I drop them off it has the weight on it. I will also track it through UPS and FedEx so I can show you the weight on the products of the boxes that was sent, but I have proof that I shipped them back the only problem is that the business has since deleted, which one was for which, but it has a date on it attached to which coincides what was shipped back to them they’re lying. I want my money back and I’m gonna fight this.
Claimed loss: $262.83
Desired outcome: Full refund
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Immediately contact Temu’s customer service with your proof of mailing, including tracking numbers and documentation of the package weights. Provide details of both orders, emphasizing that you returned the items in their original condition and that Temu is providing conflicting reasons for denying your returns. Request a full refund of $109.20 and $155.63, citing their errors and your compliance with the return process. If they do not resolve the issue, escalate by disputing the charge with your payment provider and reporting the company to consumer protection agencies. Keep all records for further action.