Temu review: Refund not correct

Hi I have bought ten items and I returned them all and I have verification from dhl but temu service only refund 6 out of 10 nd they said that they didn't received the four but this is lies

When I asked them to send me the verification vedio whole opening the paket they refuse

I complain that they shoils refund me the four items amount 450 kr

Look what did they saidafter careful review, we've seen that out of the 10 items you applied for return and refund, only 6 items have been refunded from order po-191-[protected]. As per the investigation made by our warehouse, the warehouse is expected to receive 10 pieces. The actual pieces received by the warehouse are 6, these 6 pieces items have been refunded amounting to 1 458,44kr to your original payment method on sep 22, 2023, 10:07:10 am cest, while, 4 unidentified items and not in this order. With this, may we ask if you used another tracking for the other 4 items? If yes, may you provide it to us? This will help us identify the problem you encounter with the return and refund concern.