Texas Roadhouse
Reviews and Complaints

We had lunch at roadhouse today. I realize restaurants are busy but our waitress did not handle our table in a timely manner. We weren't given our drinks and then had to wait 12 minutes to give our order which wasn't terrible but then it took 14 minutes to get our salads and that was after checking with another waitress because we never saw ours. The. "manager " then brought our salads and one wasn't right when she brought them. Instead of apologizing for the delay she made some lame excuse about printer error which I might have believed if everyone around us wasn't getting their items. Then exactly 8 minutes later our food arrived before we could finish our salads the problem there is that steak was cooked so fast it was cold on the inside but I tried to eat the tough thing anyway which was a mistake because I got choked on it. Worst experience ever. [protected]@gmail.com

Jennifer, she had a very unkept appearance as if she was home not at work. It is not alright for the waitress to take customers from other staff members. Then lean on our table pressing her breast's on the table in my best friends boyfriend's face. She was way too friendly to the guys' and she forgot to refill glasses. She was asked more than once to bring something back and it was not her name on the ticket. She should not be allowed to take another waitress's table, especially if she is going to do a horrible job.

As I was entering the parking lot into Texas Roadhouse in Monaca Pennsylvania I failed to realize how long the curb was and ran over the curb tearing the muffler apart on my car and injuring my elbow from the jolt. I ask about this to three different employees inside and was told it happens all the time! If this is true why doesn't the proper people put some reflector poles at the end of this so people realize how extended this is so it doesn't happen again. I took pictures if anyone is interested. Thank you for your time

Deborah Watson
101 Oakdale Rd.
Darlington, Pa.
[protected]@acninc.net

Went to have lunch at our favorite resturant after church! Decided to order a steak that I chose and my wife ordered a hamburger steak! First and foremost the bread had a long hair steam of hair in it that completely discussed my wife and I out to begin with. Trying to avoid and conflicts we asked for manager and addressed issue to him! Only thing he said he was sorry and he would get us a new batch and fresh! Food came out and we were starving so complaining again was not an option! We decided to eat our food as is! As we were getting ready to leave and pay waiter asked if everything was ok with our food! That is when I explained to him how unhappy I was and didn't enjoy my meal! Explained to him why! Only thing he offered was a free appetizer! We paid and left! I'd like a full refund of my meal which we paid 40.00 and a 5 dollar tip! I'd appreciate a refund mailed to me at 9222 nth 26th lane mcallen tx 78504! A gift card is fine with me! As we always eat there! Just happened to have a bad experience! Love texas roadhouse

Horrible ! 4th time we've giving it a try in last 6 months and been horrible each time and let management know came
Back again thinking maybe they changed things but no. Food was cold. One steak over cooked. Potatoes tasted old and hard! Def will
Not be back! Ever again! The first time we had issues the steaks were discusting and way over cooked. Next time cold food. Had fish in our cactus blossom one visit . Time before this waited over an hour after placing order neve got food and wasn't busy ! Said forget it and left ! This time one steak cold and one over cooked both potatoes hard and tasted old!

We ordered a Crispy Steak Dinner at the Coeur d'Alene, Idaho Road House and prefered to have it without gravy never expecting the meat to be 1/8 of an inch thick and more crispy covering than there was steak.

We expected a thick steak covered in crispyness and there was no explanation when we ask for it without gravy that the gravy was very necessary with this steak.

Needless to say, we ate very little of the steak however, the potatoes and corn and bread were very good but it might be a very long time before we eat at another Texas Road House.

This might be a menu item that could be eliminated to avoid people being disappointed in the product they actually receive.

We requested a tables for three and a high chair; they sat us at a high top table after I told them for the second time we needed a high chair. The server assured me it was a higher high chair so it would be fine for the table. However the high chairs buckle was broken and did not slide up fully to the table. We brought up the buckle was broken and was brushed off. We asked for another high chair, never received it. Our little one dropped two cups of tea from trying to place it back on the table and not being able to reach it. My shoes are soaked, still no new high chair so our little tries to stand in the high chair because she is not buckled. When brought up to two managers one had an attitude and the other said she would see what she could do. Neither apologized for the buckle being broken or the fact that our little couldn't reach the table. The server brought us a third tea and made the statement to move it so she doesn't knock it over. Finally I had to sit her beside of me to be able to actually eat my dinner. So many safety concerns with the high chairs buckle being broken and it being a higher than normal high chair. I'm not pleased with how management handled the situation. We truly enjoy Texas Roadhouse and the food was good but the experience was terrible.

Normally I don't complain about anything but the dinner experience was anything but perfect. 1. No bread provided til end of dinner to ask us if we wanted it at that time. 2. Brought me my salad and not my husbands. Requested twice where was it. Brought it with his steak. When we complained the manager came over and said she would take it off the bill. Well it was included with the meal. I received a sweet tea when I requested unsweetened tea I'm diabetic. No one asked us if we needed more to drink which we did. Not sure we"LL ever go back.

Bait and Switch tactic applied by this establishment. Purchased a $90 ECARD on line Wednesday 12 June expecting a email voucher right away after payment to use on father's day upcoming that same weekend.
After the transaction and paying with CC, the return email said you card will be shipped and you will hear from us via email in 48 hours. NOTHING!
Now it is Tuesday the 18th of June. I had to pay out of pocket for father's day plus pay $90 for a voucher I intended to use and still zero contact from Texas Roadhouse on the ECARD purchase. I do not need it any longer. What a rip-off scam.
What is an ECARD? Pay on-line and receive a voucher for immediate use. NO it is not apparently therefore bait and switch tactic scam. One expects a voucher to use upon payment (ECARD) and a week later still nothing nor any email contact as stated within 48 hours.
Father's day now passed along with another $100 shelled out. I have been taken for $90.00 by this establishment. TX Roadhouse will not even answer their phone during business hours.
I have filed fraud with my credit card company and I will not stop warning others to never do business on-line with them ever. Thieves they are.

We all go to eat at the Roadhouse in Wesley chapel Fl.We just finished eating at Texas Roadhouse at 7973 irlo Bronson highyway in Kissimmee Florida first off the restaurant was very clean and the hostesses were super nice to accommodate us since my son was on crutches. The server was a different story not the best. Took for ever to get drinks and service, pretty bad when you get your apptizier and salads before your drinks. All of meals were great except my steak was I thought under Roadhouse quality over a quarter was fat and grizzle. I guess back to Wesley Chapel Roadhouse for me.6/18/2019 server Rachelle table 331 5 guest 9:03 I think ticket # 50059 total bill was 102.20