Texas Roadhouse
Reviews and Complaints

Wednesday evening my husband and I along with a very good friend went to our local Texas Roadhouse (East Greenwich, RI) for a Christmas get together. We often come to this facility and have great service however Wednesday night was a nightmare. We sat at the bar to wait 30 minutes for a table and asked several time for peanuts to replace empty buckets but went without due to numerous promises. The 20 minute wait became 45 minutes to an hour. We ordered our meals no appetizers. The meals came almost an hour later and we all got served the wrong meals, sides and steak not cooked to what we ordered. Finally the meals arrived one at a time so we didn't eat together what so ever. No management ever came to apologize or comp any part of our order. The only thing that was added was a military discount which is not a comp in my opinion. Service was poor, too long of a wait. Then yo add insult to injury they seated us at a table in the bar. Although we are frequent customers I am certain to look for another restaurant to spend my money with employees who do care about customer service! Very disappointed with the entire staff and managers and especially this time of year.

11/29/2018
Kenosha WI
7121 118th Ave
Kenosha WI 53142

Dear Texas Roadhouse,

On 11/29/2018 my family ate dinner at your establishment in Kenosha WI. My daughter was eating a roll that I buttered and she spit out a piece of plastic. We called over our server "Caleb" who got the Manager on Duty and she said "Well that's not good let me go look around in the kitchen to see if that's ours". I was taken back as I was concerned that perhaps a piece was already swallowed and my daughter is only 3 years old. Upon her return she said " All I can think of us that its the topping to our cinnamon" Here are new roll's.

That was it, no I am sorry, Did you still want to try and eat your food, NOTHING. So we paid and left.

I called the next day and spoke to a customer service person at [protected].

They explained how concerned they were that we had a foreign object in our food. Assured us that they would have someone call us regarding our concern and complaint.

12/07/2018 : No call no information. I decided to call back. They said they had no notes of me calling they would put me through to customer service. Lisa answered. She said she contacted her Wicashah store and they have no "Caleb". I explained that I was at the Kenosha store.

She will reach out to that store now.

Bottom line in I didn't eat the food, I would like to be reimbursed.

Gina Panchal
2816 Haven Lane
Lindenhurst, Il 60046

Amount is $44.54.

telephone number is [protected]

I had received a call last Monday about employment I was very busy so I told the manager on the phone that I would come in next Monday for an interview Since he only did interviews on Monday.I waited until 4:00pm that day so they could open and I called after 15min of ringing finally someone answered I asked the lady if I could talk with the manager about my interview scheduled that day after waiting another 10 min he got on the phone and said who is this I introduced myself and told him I had a interview today it was a different manager that does the front of the store apparently this job was for the back he was very rude when I wanted to find out about my interview and told me he was the only one there fine ok apparently he couldn't interview me..? this store lacks ppl willing to help you if I got a interview why in the world was I turned away I got 2 kids and wife and need the job an explanation would have been nice and this was the Muncie store if anyone can resolve this issue gladly reach me by phone [protected]

My family dined at the Asheville, NC Texas Roadhouse today 11/25/18 to celebrate my birthday. My kids refer to it as the "Roll House" since that is why we keep going back. Our "server" was Rebecka. The food was great but the service was so bad we all left furious! We had already completed our appetizers and were almost finished with our meals before we were ever brought any rolls, after having requested them thrice. (All other servers seemed to have no trouble supplying rolls to their tables.) Despite several requests for a refill, I sat with a dry Coke glass for at least 40 minutes and my husband for almost as long, although he did get one refill which was exhausted before his meal arrived. My 8 year old daughter was brought THREE un-needed refills of her blue lemonade by other servers? Don't know what this waitress' problem was, but it will keep us away for a while. We are almost always approached by a manager to ask how things are, but couldn't find one today to complain to.

Dined at the Bradenton, Fl location 10/21/18. My meal charge was $16.88 and I left a $5.00 tip on the table for the server which he promptly took. I never add the tip on the receipt. When checking my charge card account, the charge for my meal was $21.88. I called and spoke to the manager on 10/26/18 and explained the situation to her. She went and got the server's receipts for that day and noticed my meal was $16.88. She said she would contact corporate office and had it corrected. She called me back and said the credit should be applied in 24-48 hrs. Five days later and no credit applied. Called on 10/31/18 and spoke to service. She contacted corporate and was told it would be taken care of by that evening. Now Nov. 3rd and still no credit applied to my account. Was told it was an accident but how can you mistakenly enter $21.88 for $16.88. If you choice to eat at this establishment, I strongly recommend you pay at the register and double check your receipt. My mistake - I didn't. Don't understand why it is an issue with crediting my account for the overcharge. So disappointed with the way this situation has been handled. They spoke to the server and accepted the explanation that it was an accident. Don't really accept that but I am not the employer. I will not eat at this establishment again. If it doesn't get corrected, the server got a $10.00 tip for a $16.88 meal charge. Pretty good - don't you think? Again, so disappointed in the handling of this matter of crediting my credit card account for the $5.00,

We ordered take out and ordered salads and asked for extra dressing and never received them, so we lost money. We also asked for extra rolls and didn't get any. One of the reasons we eat here is because of the rolls and we love the homemade Italian dressing. Most times we eat here are great but lately been very disappointed. We have eaten here for years and never had issues up until lately.

This employee was cleaning up a table. While she was doing so she took a pill off the table and took the pill. I could not believe Texas Roadhouse would employ someone that could be so careless or reckless while on the job. Her name tag said ashley when I saw her as I walked out of the restaurant. I am still in disbelief that someone could be so dangerous in taking someone else's medicines from a table they work at. I would like to know that's further action will be taken in ensuring that she will be punished.

We frequent this establishment at least once a week. Its my favorite place. As soon as we walked through the door the girl that's at the desk asking how many is my group is the rudest person ever. Tells us to stand to the the side because she needed to get to the people behind us. I havent even told her how many people was in my party yet. There is only 3 of us and it wasnt a busy time for the restaurant. We got seated finally even though there were several empty tables. Everyone was standing around talking and laughing. We got to table and it took waitress 27 minutes to come over and take our drink order after asking for our waitress 3 times. Then she was short with us I guess because we had to ask for her 3 times. Finally got our drinks and appitizer which was cold then ordered our food. 3 simple steaks and salads. Took 40 min to get and they weren't cooked like we asked for them. I'm not a complainer and this is my fab place to eat but there comes a point when something needs to be addressed. Way to much playing and childish actions going on by employees not to mention the rudeness by some. We played for our food that day unhappily $80. I would like a voucher for that amount to actually enjoy my food but it will b at another Texas Roadhouse not this one ever again. There have been several complaints in this area on social media about this one restaurant. Someone needs to look into it. Not at all happy with what happened and neither are several other people around this area.

Went out with my family for dinner. My food was drastically undercooked. I ordered a steak well done, came out rare, my mother's food was almost burned, she ate it anyway. I sent mine back and they sent out my baked potato 10 mins before my steak came out. The steak was in the back for 20 more minutes atleast. I figured they were cooking a fresh 1, instead I received my original steak burned and squished back together. I told them I wasn't going to eat it and was completely disrespected for the rest of our visit. The waiter didnt come back and ask if we needed anything else until the check was due. A manager came around while I was waiting and told her what had happened and she basically shrugged it off like she didnt care. This is the worst service I have ever had. The waiter was unprofessional and so was the manager. 42 dollars lighter and had to stop for fast food on the way home. I will rate the company online and share my experience with everyone willing to listen.

I get a prime rib every Tuesday in surprise, Arizona. Always excellent. Visiting my daughters in Parker, Colorado, I wanted to treat them to the prime rib at the roadhouse. Terrible meal! We ordered 3 prime ribs, all 3 were very fatty with very little actual meat. We ordered them medium, all 3 were over cooked. It looked as though it was at the end of the prime rib, more like the end cuts. I did speak with the manager. Very disappointing experience.

Saturday not busy during this time ordered steaks and shrimps. T bone under cooked sent back 3 times and still had blood coming out. Asked for fried shrimp and got grilled. Second steak was supposed to be medium well it was med to med rare very salty and cold. Tried to eat it but the salt was very over done. They tried to do it over and the steak was med rare. Which should've been med well. By the time they bought it out again all the other food was cold. Very disappointed.

It was my mom's birthday she loves Texas Roadhouse steaks my aunt was with us she likes her steak well done we like ours medium it was burnt the potatoes was cold with melted butter took over an hour to get her food be a while before we go back I always go to Lexington but was glad one came to Richmond but so far Logan's has you beat bad experience first time in Richmond my mom was disappointed and I don't like to disappoint my mother on her birthday

We sat in a booth for over 15 minutes and were never waited on. Multiple booths were waited on that came in after us and still not being waited on. We had to physically get up and find someone to wait on us. Then the waitress came to the table and stared at us as if we were an inconvenience instead of asking what we would like to drink. Very unprofessional! If we were not hungry we would have got up and left.

Friday night was not what we had planned..a nice steak dinner, drinks and quality time. Waco's Texas Roadhouse was never where I expected this to happen. The restaurant was packed with a long wait to be seated. We waited a bit for 2 seats to come available in the bar area. Once we sat down, we could hear a "man" talking very loudly and using the "F" bomb every other word. He was talking to what looked to be his very young pregnant girlfriend. The conversation was not pleasant to hear. She never really responded, just sat there like a little puppy being scolded. Eventually, Monty told the coward we were tired of hearing it and he was being really disrespectful to everyone trying to enjoy their meal. Others were also wishing he'd shut up or at least tone in down. At this point things got REALLY heated. Before I knew it, the guy had come over and they were standing face to face with myself, managers and a bartender trying to get between them. At that time the coward stated "I have something for you, a 357" and went outside. I immediately called 911 and several squad cars show up. They instructed us to stay inside. The coward was spoken to by the police and they determined he didn't have a gun on him. The car WAS NOT searched. Afterwards the police came inside and spoke with us. They informed us that the managers said he was a "regular and posed no harm." They asked if we were leaving soon and if we thought it was ok for him to come back in and sit on the other side of the restaurant. I explained that I was scared and my meal was ruined, so we would be leaving after paying our tab. Police left. Now what happened next just baffled me. The coward and his girlfriend came and sat down in their same seats, just four seats down from us. At that time, one of the managers walked up and served
him a fresh cooked meal..even pats him on the back and asked if he was okay. I couldn't believe what I was seeing! I immediately asked to speak to a manager and of course the same one comes after a short time. I explained I couldn't believe what I had just seen. He proceeds to tell me that "he is a regular and it was his understanding that we started the confrontation." I asked if he'd like to speak with some witnesses that were now seated at their tables they were waiting on. He states "NO I'm done!" I then asked why he wasn't seated elsewhere like was discussed. I never really got an answer. Just another "I'M done!". At this point I explained that my meal was ruined and I shouldn't have to pay and I wanted their corporate phone #. He said okay and said that we needed to leave. After taking a while he showed up with the # and said "the man just wants to feed his baby" as he rubbed his own belly. Made me sick! I explained we would never be back and he said "GOOD!" I have never been so scared, frustrated and confused. Is this our justice system? Needless to say corporate will be informed, and if nothing else I expect the manager to have some repercussions. This was handled all wrong and luckily no one was injured. So the theory of the story is...You are not protected! You must listen to profanity and not have any peace when trying to enjoy your meal and last but not least, HE WAS A REGULAR!

In a world of so much negativity I thought that I would write you with not a complaint but rather a praise. My husband and I frequent the texas roadhouse in holly springs north carolina and we love it! I just wanted to say please don't change a thing, you're doing a great job. The steaks are ultra flavorful and always good and at a very reasonable price. I recently ate at ruth's chris on a business lecture. Thankfully I did not have to pay for my dinner as it was ridiculously overpriced! Not only that but the steak was not very good. Texas roadhouse steaks far exceed their food my opinion. Your portions are great, your sides are awesome and the service has always been exceptional! I just wanted to thank you for a great restaurant and a great product...in fact we are going there tonight. I hope that this email gets forwarded to the vp. If your company. Thank you again
Shaun epps

I walked in to pick up a point shift and he was forcing me to work broil because he wanted to work point. I picked up the point shift for Will Pavis and explained it to him and he called me a "little [censored]" in front of the whole staff and told me I was fired so I left home walking after paying a cab fare to cover a shift for them. I am also going to the Department of Labor and human resources

After working along day in a restaurant I wanted to have dinner with my daughter i ask where she wanted to go she said anywhere good i said Texas Roadhouse is my favorite we got there they told us it was a 3o to 35 minutes wait i said i will be worht it.ok we order it took a good 30 minutes and no food server come and said let me go check why is taking to long finally he got our food our steakswere so dry I didn't like it he got the manager she ask if I wanted an otber one at that point I said no i do not wanna wait an other 30 minutes for food I didn't even eat half of it I took it home for my dog . The manager took 10 dollars off my check lol for food I didn't eat I guess I will not going back to Texas Roadhouse good thing we got a outback restaurant in Rockford

Waited 10 minutes at table with no waiter even taking drink order then we finally got our steaks after 30 minutes waiting. Then my wife's sirloin was ordered medium and came out chewy worse then beef jerky and then my sirloin had no flavor, was under cooked, and was chewy. My sons Mac n cheese came out Congealed and dry as ever he wouldn't even eat it. Our drink orders never even got refilled my wife sat there with hers empty for over 20 minutes. I had to get up to go ask for sweet and low because our waiter never even checked on us till it was time for the ticket. Absolutely will never be back after this.

I took my husband out for dinner about 2 weeks ago we had 2 your t bone steaks with a few drinks also.. Now take it we eat there a lot it is a 25 miles drive for us also.. But anyways on this night the food was just god awful.. Nt sure why.. Couldn't get anything right with manager I tried.. So I had to pay the 106 buck bill food. Drinks and salads.. But if we cant get this right il never eat there again... Plus im gonna tel others how bad your place sucked also... Id like a full refund on all I spent that nite even on drinks since I had go thur all this mess... To me this would show how much u really do care about your customers and that we are not just folks to get out of us what u can.. Now take care this.. Plus in sure after the hep a break out at your location there they can use no more bad news.. Please no calls... Email only at [protected]@gmail.com... I get tons of sell calls and very don't much pick up the phone.. Plus I am very hard hearing.. So a call would be useless