Texas Roadhouse’s earns a 1.2-star rating from 422 reviews, showing that the majority of diners are dissatisfied with meals.
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Food
Let me 1st say... I, like a lot of folks...go ahead and pay. leave and regret...especially when the service is impeccable and one of the people in our party knew and had requested the college student waitress that served us. i tipped her $40. for her service, she was so wonderful!
The food was the issue. and with social media etc... quite often I'm seeing things go on in the kitchens, especially when a plate comes back to the cooks and honestly, i did not want that to be on mind either. the loaded potatoes came out cold, nothing melted on them despite us asking if mashed potatoes would be hot. The ribs were not charred to perfection... charred to dryness and toughness which was noticed only after I got home as I did not eat them there after eating so much bread before the food arrived and sampling my son's and husband's dishes (smothered chicken/delicious, and beef tps /tough). wait was extremely long but they were indeed a bit crowded at the end of lunch service. I'd ordered the slab of ribs , and upon inspection you could tell it was not a whole, same slab, not a whole slab at all! but definitely the ribs that were dryed out as my grandson, the person we were out celebrating with, ordered the chicken and ribs...he commented his ribs were tender but chicken was dried out.
The salmon was divine..the word given by the person who ordered it and my son stated his smothered chicken was delicious which I tasted of and agreed. The 2 that ordered the beef tip dinners both agreed they were tough despite the recommendation of these lunch specials. Texas Roadhouse/ TR has been our families go2 for years... celebrations and for me even when dining alone. There have been hiccups along the way but nothing to this degree. I think my desire to continue to love TR is also partly why I choose to try to just swallow this experience...of recent, I’m wanting to get my youth group ministry group a go2 restaurant and have thought to TR. but it keeps nagging me and I need to put forth this complain as we are so often encouraged to do at eating establishments. were actually going to state of Ky and a celebration there is to occur and once again it's being assumed it will be at TR.
Desired outcome: Honestly, I'd appreciate gift card compensation. I should've spoken up. I thought I could just "take it". I'd initially tried submitting on my phone days after visit but it was rejected. Then I got ill and went into hospital for 2 wks.
Product
My husband and I ate at the TexasRoadhouse yesterday at palmaya pa. I ordered a 6 oz steak medium well. When the steak cam out it was more rare then my husband’s medium rare. Sent it back came back just the same. When the manager came she took it back again.It would have gotten to dry by then did offer anything. Got a box took it home. It’s disappointing...
Read full review of Texas RoadhouseFood and service
I went to Texas roadhouse on 6-1-23 in Winston Salem NC. I order double pork chops, apple sauce, and green beans with a half a rack of ribs, I also got a blooming onion that was raw as well, the steak was supposed to be medium well and it was raw as well. I spent well over 80 dollars and didn't get the correct food, The ribs were not in the bag, the apple...
Read full review of Texas RoadhousePoor customer service
Saturday May 27th at the Fairborn Ohio location I ordered Herb crusted chicken as I always do. The chicken had gristle and small amounts of fat on it. My baked potato was medium warm but not warm enough to melt the butter. I squeezed the potato opening it more hoping the bottom was warm enough to melt the butter. It did not. I kept eating bits of...
Read full review of Texas RoadhouseWebsite blocked from UK
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Why is this? All I am trying to do is look at menu ready for my holiday next month!
Desired outcome: Access to website
I just want "managers" to know how to talk to people. You can say what you need to say once and people will get the message.
We went on Mothers Day 2023. Before we went (around 1:30ish) we called to get on wait list. We informed them we needed a table for 10 people. We were told they couldn't do that until 8:30 that night? WHAT! That wasn't happening. They got the "manager" and she proceeded to tell us they couldn't do 10 seats together, but could do a table of 6, two tables of...
Read full review of Texas RoadhouseService at the Avon, IN location
On May 5, 2023 at 2:44pm my husband and I took his sister to Texas Roadhouse in Avon, Indiana for lunch. She is battling stage 4 cancer and suffers from tremendous headaches. I kindly asked the server Hailey to turn the music down slightly to make our lunch more enjoyable. She said she didn't think she could but would ask. The music was extremely loud and...
Read full review of Texas RoadhouseSteak undercooked
I don’t have my receipt but it was a carry out order for the 8oz Fillet & a sirloin steak, a dozen rolls and cinnamon butter. It was at the store in Elizabethtown Ky 42701. My complaint is about the fillet I ordered medium well. It was rare. And actually you could tell the grill person was chopping it with the spatula while cooking to speed it up because I could see down into my steak before I ever cut into it. I took a picture of it and I would love to send it to you. Sadly this was a replacement order from food at the same location 3 months ago. We used to love eating here.
Desired outcome: Food replacement
Poor service
My family and I went to my mothers day dinner at texas roadhouse in clarksville tn yesterday 5/6/2023. I spent $100. Our waiter the only skinny black male that was working yesterday at 6:45pm when we was seated. He didnt give us any bread after I myself asked 4 times and my husband asked twice. He not once came and refilled our drinks. He served me ranch...
Read full review of Texas RoadhouseNot get my full meal
I placed an online order on 4623. When I got home I did not have my sweet potato with my meal. I was told they could refund me for the sweet potatoe or I could come back and pick up my sweet potato. This is the third time I have had a problem with my on line order. This not acceptable. Bailey was the manager on duty for that day. I feel I should have been...
Read full review of Texas RoadhouseUnjust write up / set home early
To whom it may concern, I am a worker for Roadhouse, Springfield. Recently I was written up and set home early, having an effect on my money and my time. On 4-27-23 as I'm sure corporate is already aware of my roadhouse had a fundraiser with the local police stations. Which I have nothing against, especially when it is for a great cause. The problem lie...
Read full review of Texas RoadhouseMeal and service
On Friday April 7th we went to Texas Road house for dinner. We had to wait about 45 mins. with a reservation. There were 4 of us. I had the medallion dinner. Ordered them medium rare, they were burnt and very dry. Husband ordered the Sirloin medium rare and his was very well done and dry, could hardly cut it. The other two people said theirs was passable. Daughter and I ordered each a margarita with salt on rim and both came with sugar on them. We got our rolls when our meal was all most done, which we didn't eat much of it. I know they were very busy. 3 times we asked for water got that when we were about to leave. I spent over $100.00 plus a tip. The food should be eatable. We usually went there 2 times a month or more. Very disappointed. The waitress left the bill and I looked at it with my eyes wide open, the bill was only $70.00. got the waitress and told her the bill wasn't mine. I was honest and told her, she took it out of my hand and not even a Thank-you. It would be nice to be a little compensated for the 2 very bad meals. Thank-you for listening. I get gift cards for all occasions for your establishment
That is what I used plus $50.00 for remaining with my credit card.
Desired outcome: Return reply please, and compensation if possible.
2- 6oz filets steamed veggies and salad
Please know this is not the first complaint I have had at the Athens, Ohio location. After waiting over an hour for our steaks to come out. We got barely warm over cooked steaks with Burnt onions and green peppers on top and no mushrooms or shrimp. The steamed veggies were all carrots but maybe 1 piece of broccoli and we’re barely warm. We paid for our drinks and left the food. It’s very disappointing because to get another steak it’s an hour drive in any direction. Every time we think we will try again it is something else. On Mother’s Day last year we walked out after seeing several table that came in after us get food and we didn’t. I still have not seen those free meals that the female manager promised my mom. My Dad had never walked out of any restaurant until that day. I just don’t understand why this is so hard.
Desired outcome: Need to work with this staff and get better results… i see the same staff every time and nothing changes. I honestly don’t know what to say. I just will not go back. I want a restaurant that gives me what I’m paying for.
Customer Service
My boyfriend decided to eat lunch/ dinner at Texas Roadhouse in Sioux Falls, SD.
We arrived, two “high school” girls were at the counter- why 2?, I have NO clue.
I asked them if there were any tables, I said 2 in my party. They said- it will be 15-20 minutes.
Didn’t take my name, nothing.
Very rude- standing there gossiping than helping customers.
Finally a boy came over to where I was- asked why the name of my party was. I told him, he said 20-25mins.
Gave me a hand held black thing.
It started vibrating finally and lights going off- I took it back to the girls- the one in the far left grabs it as she reaches over the other one, rolls her eyes and says I got it.
All the while people came in behind us and were seated in a timely fashion.
I don’t recommend eating there.
There song- where service with a smile. That’s false advertisement. They do not do that.
Desired outcome: Written apology from both girls.
Sweet potato
On Sunday March 19, 2023 I went to the Texas Roadhouse in Newport News and I purchase 2 sweet potato with marshmallows and the marshmallows were completely burnt. This is the second time I purchase sweet potatoes and the marshmallow were burnt very disappointing. And I ask for 4 packs of A1 sauce and I didn’t get the sauce very disappointing this was a to go order.
Dine in service
Good evening Texas Roadhouse, I am writing you regarding my terrible experience My 2 sons and my granddaughter came there to enjoy dinner for my 9 year old granddaughter birthday. Our waitress Lakenya was slow others that came in after us were served before we got our food we had all most a 35 minute wait for our food which was understandable I know Sunday's are busy. My salad was bought out wrong it was replaced our waitress slacked coming to the table seem to be irritated. we got ready to check out i was given the wrong receipt, I also had a coupon for a free appetizer. Well I had a 25.00 gift card from online for Texas Road House. my 25,00 gift card got screwed up and 7.84 tip was added to my receipt in which I didn't authorize. I talked to a manager she didn't seem to impressed about getting my bill right which totaled 42.10 minus the appetizer which left a balance of 35.70 Sarabeth Grossmann #332 the manager said she was going to call corporate knowing your office wasn't open at 8:30pm on a Sunday night. she left to call and it took around 15mins for her to come back. Sarabeth kept trying to scan my gift card until it didn't work anymore. My son and I were ready to check out at 8:30 pm I was not able to leave the restaurant until almost 9:30pm. waiting on the manager. Sarabeth Grossman said she would call me tomorrow 3/20/23. I am hoping Texas Roadhouse will straighten this issue out I had a gift card I wasn't able to use because of Texas roadhouse. My sons and I and my granddaughter came to enjoyed her birthday dinner and it ended up in a total mishap. I am asking Texas Roadhouse to straighten this matter out and contact me at the information below.
Thank you
Sharon Mosher [protected]
[protected]@yahoo.com
Desired outcome: come to a resolution
Terrible personal at Augusta, GA Texas Roadhouse
We did call ahead and were told an hour and 1/2. We got there in 1 hour and after 2 hours we were told 11 more people were still ahead of us. The staff was quite rude and could care less that we were still waiting. We drove over an hour from Greenwood,SC to eat there and we never got to eat. Very very disappointed and not sure I will ever go back.
Food was not hot or done
I attended Texas Roadhouse on 12 Mall Street in Springfield Ma AND our baked potatoes or bread was not done so we sent it back. Then I called over the manager Beth to complain and she took it as if we wanted free food. I am a Nursing Manager and I east here every Sunday. The point is your food is not cheap and the way she handled the matter is very poorly! I did not like the way she brushed us off about the situation stating we are the only ones complaining about the potatoes or the bread. I said to her I sent it back because it was not done! I was not calling her to speak about everybody else I was calling her to speak out us! I was paying for my table food not the restaurants food! I felt it was handles very poorly and she did not act like she cared! I give customer service every day in the hospitals! Why can't I get great customer service in a restaurant such as yours! You speak with this BETH and you inform her that every Black person is not trying to get something for nothing! We are professionals too! Its not right and I did not like it!
Desired outcome: The Manager did nothing
Service
Date: 2/18/2023 Time: 4:00-5:45 Table: 331/1 Where: Pikeville, KY We called before we left home to put our name on the list, they said that will be an hour to an hour and 10 minutes. I get there 3;50 so we had to wait for another 45 minutes before we were seated. there was 7 in our party 3 children. Do you know how it is to wait that long with children...
Read full review of Texas RoadhouseFood
The herb encrusted chicken, fried chicken, and country fried steak have become so salty they are inedible. My wife and I have had to send these items back on the last occasion and reorder. These items were not like this until the last year. Although the Texas Roadhouse is one of our favorite places, it now has us limited to the steaks only because of all the salt. This means fewer visits for us.
Read full review of Texas RoadhouseTexas Roadhouse Reviews 0
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About Texas Roadhouse
One of the things that sets Texas Roadhouse apart from other restaurants is its commitment to providing high-quality, fresh ingredients. All of their steaks are hand-cut daily and their ribs are slow-cooked to perfection. In addition to their signature dishes, Texas Roadhouse also offers a variety of other menu items, including burgers, salads, and seafood.
Another thing that customers love about Texas Roadhouse is the lively, fun atmosphere. The restaurant is known for its upbeat country music, line dancing, and friendly staff. It's the perfect place to go with friends or family for a casual night out.
Texas Roadhouse also offers a variety of specials and promotions throughout the year, including their famous Early Dine menu, which features discounted prices on select menu items from 4-6pm on weekdays. They also have a loyalty program called the Texas Roadhouse VIP Club, which rewards members with exclusive offers and discounts.
Overall, Texas Roadhouse is a beloved restaurant chain that has built a loyal following thanks to its delicious food, fun atmosphere, and commitment to quality. Whether you're in the mood for a juicy steak or just want to enjoy a night out with friends, Texas Roadhouse is the perfect destination.
Overview of Texas Roadhouse complaint handling
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Texas Roadhouse Contacts
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Texas Roadhouse phone numbers+1 (800) 839-7623+1 (800) 839-7623Click up if you have successfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone number 3 3 users reported that they have successfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone number Click down if you have unsuccessfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone number 3 3 users reported that they have UNsuccessfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone numberCustomer Service
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Texas Roadhouse emailsusers@texasroadhouse.com100%Confidence score: 100%Support
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Texas Roadhouse address6040 Dutchman's Lane, Louisville, Kentucky, 40205, United States
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Texas Roadhouse social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 21, 2024
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