Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Airlines and Air Travel Thai Airways I paid for 30kg baggage but was allowed only 20kg
Thai Airways

Thai Airways review: I paid for 30kg baggage but was allowed only 20kg

D
Author of the review
4:15 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

a) I bought a Flexi e-ticket from the Thai Airways website with 30kg as advertised for the combined flights Bangkok Air PG942 and Thai Airways TG417.

Details:

Booking ref: 5P3HRC

Date of travel: 10 Nov 23: LPQ – BKK – KUL (see screenshot of fare conditions)

Purchased from: Thai Airways website

b) After a conversation with the Thai Contact Centre, the service person confirmed that I bought a Flexi ticket and she advised me to send an email as I had not received a reply to a previous email.

c) The reply from from salesforce and [protected]@thaiairways.com stated “permitted only 20 KGs”.

d) Attachments:

- Screenshot of website fare conditions at time of purchase – shows Flexi ticket with 30kg

- Ticket receipt matches fare I paid and flights advertised.

- Reply from Thai Airways.

At the time of purchase, both the flights (LPQ to BKK and BKK to KUL) are included in the fare and the fare conditions state 30kg. Flexi tickets bought from Thai Airways have 30kg checked baggage. Please explain where the 20kg is stated at the time of purchase on the Thai Airways website. In fact, the Thai Airways site has no airfare showing 20kg.

DC

More
Send message
Copy link
Report
0 comments
Add a comment

More Thai Airways reviews & complaints

Thai Airways - unacceptable customer service 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Thai Airways - expired 7up soft drink 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Thai Airways - lost baggage 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Thai Airways - unethical behaviour 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Thai Airways - wrong special meal 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Thai Airways - un-informed delay of thai airways (tg324) flight on 29th june 2023 from delhi to bangkok
Thai Airways - Lost luggage
Thai Airways - damage and loss of property
Thai Airways - rude male cabin crew
Thai Airways - Flights rescheduled by Thai Airways which make connections impossible
View all Thai Airways reviews and complaints

  1. Thai Airways Contacts

  2. Thai Airways phone numbers
    +66 25 451 000
    +66 25 451 000
    Click up if you have successfully reached Thai Airways by calling +66 25 451 000 phone number 19 19 users reported that they have successfully reached Thai Airways by calling +66 25 451 000 phone number Click down if you have unsuccessfully reached Thai Airways by calling +66 25 451 000 phone number 18 18 users reported that they have UNsuccessfully reached Thai Airways by calling +66 25 451 000 phone number
    3%
    Confidence score
    Head Offiсe, Thailand
    +66 23 561 111
    +66 23 561 111
    Click up if you have successfully reached Thai Airways by calling +66 23 561 111 phone number 6 6 users reported that they have successfully reached Thai Airways by calling +66 23 561 111 phone number Click down if you have unsuccessfully reached Thai Airways by calling +66 23 561 111 phone number 6 6 users reported that they have UNsuccessfully reached Thai Airways by calling +66 23 561 111 phone number
    Thailand, Reservations
    +1 (800) 767-3598
    +1 (800) 767-3598
    Click up if you have successfully reached Thai Airways by calling +1 (800) 767-3598 phone number 0 0 users reported that they have successfully reached Thai Airways by calling +1 (800) 767-3598 phone number Click down if you have unsuccessfully reached Thai Airways by calling +1 (800) 767-3598 phone number 0 0 users reported that they have UNsuccessfully reached Thai Airways by calling +1 (800) 767-3598 phone number
    USA and Canada
    +44 207 491 7953
    +44 207 491 7953
    Click up if you have successfully reached Thai Airways by calling +44 207 491 7953 phone number 2 2 users reported that they have successfully reached Thai Airways by calling +44 207 491 7953 phone number Click down if you have unsuccessfully reached Thai Airways by calling +44 207 491 7953 phone number 1 1 users reported that they have UNsuccessfully reached Thai Airways by calling +44 207 491 7953 phone number
    33%
    Confidence score
    United Kingdom
    +61 298 440 999
    +61 298 440 999
    Click up if you have successfully reached Thai Airways by calling +61 298 440 999 phone number 15 15 users reported that they have successfully reached Thai Airways by calling +61 298 440 999 phone number Click down if you have unsuccessfully reached Thai Airways by calling +61 298 440 999 phone number 3 3 users reported that they have UNsuccessfully reached Thai Airways by calling +61 298 440 999 phone number
    67%
    Confidence score
    Australia
    +64 93 773 886
    +64 93 773 886
    Click up if you have successfully reached Thai Airways by calling +64 93 773 886 phone number 1 1 users reported that they have successfully reached Thai Airways by calling +64 93 773 886 phone number Click down if you have unsuccessfully reached Thai Airways by calling +64 93 773 886 phone number 1 1 users reported that they have UNsuccessfully reached Thai Airways by calling +64 93 773 886 phone number
    New Zealand
    +43 170 073 8937
    +43 170 073 8937
    Click up if you have successfully reached Thai Airways by calling +43 170 073 8937 phone number 1 1 users reported that they have successfully reached Thai Airways by calling +43 170 073 8937 phone number Click down if you have unsuccessfully reached Thai Airways by calling +43 170 073 8937 phone number 0 0 users reported that they have UNsuccessfully reached Thai Airways by calling +43 170 073 8937 phone number
    100%
    Confidence score
    Austria
    +32 25 024 744
    +32 25 024 744
    Click up if you have successfully reached Thai Airways by calling +32 25 024 744 phone number 1 1 users reported that they have successfully reached Thai Airways by calling +32 25 024 744 phone number Click down if you have unsuccessfully reached Thai Airways by calling +32 25 024 744 phone number 1 1 users reported that they have UNsuccessfully reached Thai Airways by calling +32 25 024 744 phone number
    Belgium
    +45 33 750 120
    +45 33 750 120
    Click up if you have successfully reached Thai Airways by calling +45 33 750 120 phone number 1 1 users reported that they have successfully reached Thai Airways by calling +45 33 750 120 phone number Click down if you have unsuccessfully reached Thai Airways by calling +45 33 750 120 phone number 0 0 users reported that they have UNsuccessfully reached Thai Airways by calling +45 33 750 120 phone number
    100%
    Confidence score
    Denmark
    +33 155 688 070
    +33 155 688 070
    Click up if you have successfully reached Thai Airways by calling +33 155 688 070 phone number 2 2 users reported that they have successfully reached Thai Airways by calling +33 155 688 070 phone number Click down if you have unsuccessfully reached Thai Airways by calling +33 155 688 070 phone number 0 0 users reported that they have UNsuccessfully reached Thai Airways by calling +33 155 688 070 phone number
    100%
    Confidence score
    France
    +49 699 287 4444
    +49 699 287 4444
    Click up if you have successfully reached Thai Airways by calling +49 699 287 4444 phone number 1 1 users reported that they have successfully reached Thai Airways by calling +49 699 287 4444 phone number Click down if you have unsuccessfully reached Thai Airways by calling +49 699 287 4444 phone number 0 0 users reported that they have UNsuccessfully reached Thai Airways by calling +49 699 287 4444 phone number
    100%
    Confidence score
    Germany
    +39 647 813 304
    +39 647 813 304
    Click up if you have successfully reached Thai Airways by calling +39 647 813 304 phone number 1 1 users reported that they have successfully reached Thai Airways by calling +39 647 813 304 phone number Click down if you have unsuccessfully reached Thai Airways by calling +39 647 813 304 phone number 0 0 users reported that they have UNsuccessfully reached Thai Airways by calling +39 647 813 304 phone number
    100%
    Confidence score
    Italy
    +31 208 083 085
    +31 208 083 085
    Click up if you have successfully reached Thai Airways by calling +31 208 083 085 phone number 1 1 users reported that they have successfully reached Thai Airways by calling +31 208 083 085 phone number Click down if you have unsuccessfully reached Thai Airways by calling +31 208 083 085 phone number 0 0 users reported that they have UNsuccessfully reached Thai Airways by calling +31 208 083 085 phone number
    100%
    Confidence score
    Netherlands
    +47 23 118 888
    +47 23 118 888
    Click up if you have successfully reached Thai Airways by calling +47 23 118 888 phone number 1 1 users reported that they have successfully reached Thai Airways by calling +47 23 118 888 phone number Click down if you have unsuccessfully reached Thai Airways by calling +47 23 118 888 phone number 0 0 users reported that they have UNsuccessfully reached Thai Airways by calling +47 23 118 888 phone number
    100%
    Confidence score
    Norway
    +351 761 8985
    +351 761 8985
    Click up if you have successfully reached Thai Airways by calling +351 761 8985 phone number 1 1 users reported that they have successfully reached Thai Airways by calling +351 761 8985 phone number Click down if you have unsuccessfully reached Thai Airways by calling +351 761 8985 phone number 0 0 users reported that they have UNsuccessfully reached Thai Airways by calling +351 761 8985 phone number
    100%
    Confidence score
    Portugal
    +7 495 280 1516
    +7 495 280 1516
    Click up if you have successfully reached Thai Airways by calling +7 495 280 1516 phone number 1 1 users reported that they have successfully reached Thai Airways by calling +7 495 280 1516 phone number Click down if you have unsuccessfully reached Thai Airways by calling +7 495 280 1516 phone number 0 0 users reported that they have UNsuccessfully reached Thai Airways by calling +7 495 280 1516 phone number
    100%
    Confidence score
    Russia
    +34 915 473 839
    +34 915 473 839
    Click up if you have successfully reached Thai Airways by calling +34 915 473 839 phone number 1 1 users reported that they have successfully reached Thai Airways by calling +34 915 473 839 phone number Click down if you have unsuccessfully reached Thai Airways by calling +34 915 473 839 phone number 0 0 users reported that they have UNsuccessfully reached Thai Airways by calling +34 915 473 839 phone number
    100%
    Confidence score
    Spain
    +46 859 883 600
    +46 859 883 600
    Click up if you have successfully reached Thai Airways by calling +46 859 883 600 phone number 2 2 users reported that they have successfully reached Thai Airways by calling +46 859 883 600 phone number Click down if you have unsuccessfully reached Thai Airways by calling +46 859 883 600 phone number 0 0 users reported that they have UNsuccessfully reached Thai Airways by calling +46 859 883 600 phone number
    100%
    Confidence score
    Sweden
    +41 442 156 500
    +41 442 156 500
    Click up if you have successfully reached Thai Airways by calling +41 442 156 500 phone number 1 1 users reported that they have successfully reached Thai Airways by calling +41 442 156 500 phone number Click down if you have unsuccessfully reached Thai Airways by calling +41 442 156 500 phone number 0 0 users reported that they have UNsuccessfully reached Thai Airways by calling +41 442 156 500 phone number
    100%
    Confidence score
    Switzerland
    +86 208 365 2333
    +86 208 365 2333
    Click up if you have successfully reached Thai Airways by calling +86 208 365 2333 phone number 3 3 users reported that they have successfully reached Thai Airways by calling +86 208 365 2333 phone number Click down if you have unsuccessfully reached Thai Airways by calling +86 208 365 2333 phone number 0 0 users reported that they have UNsuccessfully reached Thai Airways by calling +86 208 365 2333 phone number
    100%
    Confidence score
    China
    +852 21 797 710
    +852 21 797 710
    Click up if you have successfully reached Thai Airways by calling +852 21 797 710 phone number 1 1 users reported that they have successfully reached Thai Airways by calling +852 21 797 710 phone number Click down if you have unsuccessfully reached Thai Airways by calling +852 21 797 710 phone number 0 0 users reported that they have UNsuccessfully reached Thai Airways by calling +852 21 797 710 phone number
    100%
    Confidence score
    Hong Kong
    +91 114 149 7777
    +91 114 149 7777
    Click up if you have successfully reached Thai Airways by calling +91 114 149 7777 phone number 3 3 users reported that they have successfully reached Thai Airways by calling +91 114 149 7777 phone number Click down if you have unsuccessfully reached Thai Airways by calling +91 114 149 7777 phone number 0 0 users reported that they have UNsuccessfully reached Thai Airways by calling +91 114 149 7777 phone number
    100%
    Confidence score
    India
    +81 570 064 015
    +81 570 064 015
    Click up if you have successfully reached Thai Airways by calling +81 570 064 015 phone number 4 4 users reported that they have successfully reached Thai Airways by calling +81 570 064 015 phone number Click down if you have unsuccessfully reached Thai Airways by calling +81 570 064 015 phone number 1 1 users reported that they have UNsuccessfully reached Thai Airways by calling +81 570 064 015 phone number
    60%
    Confidence score
    Japan
    +63 25 808 424
    +63 25 808 424
    Click up if you have successfully reached Thai Airways by calling +63 25 808 424 phone number 2 2 users reported that they have successfully reached Thai Airways by calling +63 25 808 424 phone number Click down if you have unsuccessfully reached Thai Airways by calling +63 25 808 424 phone number 1 1 users reported that they have UNsuccessfully reached Thai Airways by calling +63 25 808 424 phone number
    33%
    Confidence score
    Phillippines
    +65 62 105 000
    +65 62 105 000
    Click up if you have successfully reached Thai Airways by calling +65 62 105 000 phone number 1 1 users reported that they have successfully reached Thai Airways by calling +65 62 105 000 phone number Click down if you have unsuccessfully reached Thai Airways by calling +65 62 105 000 phone number 1 1 users reported that they have UNsuccessfully reached Thai Airways by calling +65 62 105 000 phone number
    Singapore
    +82 237 070 133
    +82 237 070 133
    Click up if you have successfully reached Thai Airways by calling +82 237 070 133 phone number 1 1 users reported that they have successfully reached Thai Airways by calling +82 237 070 133 phone number Click down if you have unsuccessfully reached Thai Airways by calling +82 237 070 133 phone number 0 0 users reported that they have UNsuccessfully reached Thai Airways by calling +82 237 070 133 phone number
    100%
    Confidence score
    South Korea
    +971 42 681 701
    +971 42 681 701
    Click up if you have successfully reached Thai Airways by calling +971 42 681 701 phone number 2 2 users reported that they have successfully reached Thai Airways by calling +971 42 681 701 phone number Click down if you have unsuccessfully reached Thai Airways by calling +971 42 681 701 phone number 0 0 users reported that they have UNsuccessfully reached Thai Airways by calling +971 42 681 701 phone number
    100%
    Confidence score
    UAE
    More phone numbers
  3. Thai Airways emails
  4. Thai Airways address
    89 Vibhavadi Rangsit Road, Bangkok, 10900, Thailand
  5. Thai Airways social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 17, 2024
Thai Airways Category
Thai Airways is ranked 48 among 221 companies in the Airlines and Air Travel category
#46 ita-airways.com ita-airways.com #47 Hawaiian Airlines Hawaiian Airlines #48 Thai Airways Thai Airways #49 Tap Portugal Tap Portugal #50 FlyDubai FlyDubai
Thai Airways Alternatives
My Holidays 38 reviews Eurowings 1 review airBaltic 1 review The Travel House 1 review Goldrush Getaways 4 reviews