The Brick review: Delivery

I purchased a bedroom suite and paid for delivery. I was never told if I didn’t answer the phone the truck would leave. I was never asked to provide an alternate number for delivery call. In fact I was told on the delivery date they may call but don’t count on it as it would not be guaranteed. I was also told I would not be provided a delivery time window however did receive a text as well as email with a 3 hour window. When I returned the call well within the “10minute” window I was told about to have the truck return it did not. When I called the store back I was told to contact the driver since they weren’t answering the office so I should try myself. I did dial that number however no one picked up. There was never a knock at the door in one message I was told the delivery truck had knocked but there was no answer. I asked if the delivery would be made the same day I was told it would not and I would have to reschedule. I asked to speak to a manager and was put on hold and the call was never picked up I finally hung up after waiting. My husband called and was told a manger would call he is still waiting. I have never encountered such poor service will be attending for a refund of this purchase as I refuse to deal with a company with such poor customer service. Absolutely disgusting.